Reviews
This profile includes reviews for Sparklight's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 185 Customer Reviews
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Review fromKim T
Date: 10/11/2022
1 starHargray plainly does not care and doesnt have to because of our closed market. They legally have no competition while they ruin businesses. Our service is out constantly with zero refund or even acknowledgement. Five days our business had ZERO phone service and ******* did not care nor even show for appointment. This is how it has been for 20+ years.Review fromHilary G
Date: 10/09/2022
1 starDoes anyone else have problems with their internet through Sparklight slowing down at night. We switched to unlimited, and every night its impossible for my son to do any gaming at all because it lags horribly and shuts down. Why is this every night? It cant be the new equipment that I bought because it works fine during the day. Be better!Review fromMelissa G.
Date: 09/23/2022
3 starsMelissa G.
Date: 09/23/2022
I am getting sick of my internet going out at night for *upgrades* or *maintenance* with absolutely no notice. I get that this needs to be done; however, you need to send out an email or a letter letting us know that service will be disrupted on a certain date at a certain time for approximately so many hours. Some of us work at night, some of us are up late, some of us have insomnia, whatever the case; it's not really your business. We pay for your service and need prior notice of interuptuons.
Sparklight
Date: 09/27/2022
Hi *******. We appreciate your feedback and apologize for any inconvenience as this is not the service we strive to provide. We would like to look into this further so we can improve your experience with us. Could you please email ****************************************************** with your account number or address, contact information and a link to this review for reference, so we may reach out to you directly to assist? Thank you.Review fromLester W
Date: 09/02/2022
1 starLester W
Date: 09/02/2022
This company will tell you to pay a certain amount. You do so and then they do not honor what they say. Beware of this company and use Century Link insteadSparklight
Date: 09/07/2022
Hi ******. We apologize for any inconvenience as this is not the service we strive to provide. We would like to look into this further so we can improve your experience with us. Could you please email ****************************** with your account number or address, contact information and a link to this review for reference, so we may reach out to you directly to assist? Thank you.Review fromGregory C
Date: 08/08/2022
2 starsGregory C
Date: 08/08/2022
At about 2 am Saturday morning my cable went out. It was the ** only. They told me even though it was their equipment that went out and I could play on my computer they were under no obligation to fix it till Monday. They did fix it Monday and all they had to do is replace a defective power cable on their unit, ten minutes at most. Because that was their equipment and my personnel equipment worked one would think they would be more apt to fix it instead of telling me it wasnt their problem. I tried to phone someone in charge and their support associates kept me running around to no avail for two hours plus. The supervisor treated me as if I was an idiot. They seriously need to get their service straightened out to be customer friendly. Please. Pass this around the veterans community as Im sure there are other disabled vets that get this type of treatment.****Sparklight
Date: 08/09/2022
Hi ****. We are sorry to hear that you have not received the service we strive to provide and apologize for any inconvenience. We would like to learn more so we can try to help get these issues resolved for you and improve your experience. Please send us an email at ****************************** with your account number or address, contact information and a link to this review for reference, so we may reach out to you directly to assist. Thank you.Sparklight
Date: 08/09/2022
Hi ****. We are sorry to hear that you have not received the service we strive to provide and apologize for any inconvenience. We would like to learn more so we can try to help get these issues resolved for you and improve your experience. Please send us an email at ****************************** with your account number or address, contact information and a link to this review for reference, so we may reach out to you directly to assist. Thank you.
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