Complaints

This profile includes complaints for My Sister's Closet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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My Sister's Closet has 10 locations, listed below.

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  My Sister's Closet

  4015 N 44th St Phoenix, AZ 85018-5421

  
• 

  My Sister's Closet

  6208 N Scottsdale Rd Scottsdale, AZ 85253-5422

  
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  My Sister's Closet

  8610 Genesee Ave Ste 200 San Diego, CA 92122-1192

  
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  My Sister's Closet

  23435 N Pima Rd Scottsdale, AZ 85255-8386

  
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  My Sister's Closet

  2915 W Ray Rd Chandler, AZ 85224-3631

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This store does not work honestly with customers! I took some products in October to be sold in their store! I was in the store every week, but my products were never in the store! I also took products from the company "********" that theoretically should have been put on the site, but were never uploaded there! After 6 months I got up the courage to ask where my products are and they told me they are on the floor! I told them they are not and they never were, after 20 minutes of explaining with the saleswoman, she says to me: oh I'm sorry now I remembered, I kept your product aside for a friend, who told me she was coming to pick it up! So my product was kept aside for 6 months for "a friend?"! They keep your branded products aside and if you don't pick them up in time they either donate them to you, or put them on sale when there are big discounts! This is a violation of the regulations

  

  Business Response

  Date: 03/20/2025

  We have received complaint ID ******** and taken corrective action. I have spoken with ****** ******** and resolved her issue. I also followed up with an email to document the resolution. ****** primarily wanted to ensure we understood her experience, but is ultimately satisfied with our action.

  
  

  We appreciate the BBB's role in helping us identify and address potential issues. We will work with our team at My Sister's Closet in ********* to reinforce the expectations for serving our community in **********

  
  

  Please let me know if I can do anything else to rectify this situation.

  
  

  RyanPortillo Director of Operations Eco-Chic Consignments

  Customer Answer

  Date: 03/20/2025

  
  Better Business Bureau:
  
  I have reviewed the company's response to complaint ID ******** and found this resolution to be satisfactory to me. The company has taken this action and the complaint has been resolved! Thank you 
  
  Sincerely,
   
  

• Initial Complaint

  Date:09/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attached below is document explaining more in detail. I took two formal dresses into My Sister's Closet on 8/3/2024 and filled out a consignment contract. All supporting documents below. On 9/7/2024 I arrived at the store with my receipt and copy of the contract that they had given me on the day I dropped the items off. The manager told me that I could only pick up one of my items, and that the other one had been donated a few days after I had dropped it off. The dress that was donated was a brand new unworn women's ****** **** Strapless Ruffle High-Low Satin Gown in mist color that retails for $269.00. I pulled out my contract and asked her where in the contract it was stated that they could donate an item before the 60 days. She just stated it was their policy and the item has already been donated so there is nothing she can do for me. I asked her why I was never contacted that the item was being donated before the consignment period ended and she stated that they don't have to contact me. Another employee then handed me a blank charitable contribution receipt. I read the store manager the contract that they had provided me where it states, "With the store's permission, you can reclaim items priced higher than $50 for a $5/item pick-up fee. You must reclaim these items before 60 days from the intake date." I also showed her that written in their contract it states, "Items unsold at the end of the consignment period are donated to a nonprofit group." The contract states that the consignment period is *********************************************************************************************************************** where it was donated to. From the date that I dropped the item off with the My Sister's Closet to the date that I attempted to pick up the item was 35 days which is well within the ********************************* their contract. My Sister's Closet breached their contract and I am asking for compensation.

  

  Business Response

  Date: 09/08/2024

  We are happy to work with you on the donated dress. Which store did you consign with?

  Customer Answer

  Date: 09/10/2024

  I provided you with the intake number and customer number in my original complaint, so you would be able look in your system to find the location. The address is ************************************************. I want a refund for the full price of the dress which is $269.00.  This company violated the contract. 

  

  Business Response

  Date: 09/11/2024

  We are adjusting this account to add money for the dress. This should settle the case. Thanks.

  Customer Answer

  Date: 09/16/2024

  Hi, 

  Gave the company several days and there is still no money in my account.  Also they never stated in the message the amount of money they will be reimbursing me for the dress.  The dress was brand new and cost $269.00.  

• Initial Complaint

  Date:08/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took clothes into My Sister's Closet to place on consignment. I told the person checking me in, that I did not authorize the sale of the items without first receiving a price quote. They agreed and I left the items with them. I called three times to obtain my price quote over the course of a few weeks. They always said they would call back but did not do so. I then asked to speak to a manager who then told me all my items had been sold. New and gently used $1,200 to $2,000 shoes had been sold for $25, $40, etc. I told the manager that I had not authorized the items to be sold without a price quote first. She told me she could sell them for whatever she wanted. Interestingly, I have other items that were perhaps originally $75 items and they too are listed for $25. I have since learned that others have had the same experience where they sell high end designer items immediately for pennies on the dollar and it is suspected that people who work in the store are purchasing the high end items and reselling them. I wish I had known this before I left my expensive items with them.

  

  Business Response

  Date: 08/28/2023

  We told **** that we would hold her items until our fall unveiling on August 26th. One pair of shoes accidentally got put out for the sale and sold at 50% off. I told **** we would pay her like they sold for the full price of $195. I'm happy to send **** her consigner report so she can see that all items were fairly priced (and not at $25.) I would also suggest that she review our contract that says We set the prices. We can revise the prices. Many people have an inflated idea of what their used shoes and clothing are worth. After 32 years and millions of items, we try our best to set a fair price for the seller and the buyer.

  ***********************************************************************************

  Thank you.

  Customer Answer

  Date: 08/29/2023

  I have requested a consigners report listing all items that I have on sale with them 3 times.  I still have not received it.  I dropped off several pairs, not one pair, of ******** shoes, and told them that I was not authorizing them to sell them until I received a price quote.  I called multiple times for the price quote and was told they hadn't "gotten to it".  The last time I called they told me they sold them ************ than the price of a used work out shirt in their store.  I have since been told by others that it is well known in the community that employees mark ******** items ridiculously low, buy them, and resell them on line.  I want the consigner report and full compensation for all items, not reduced compensation for 1 item.  I would also like the BBB to investigate the alleged business practice described above.

  

  Business Response

  Date: 08/29/2023

  ****'s claims are completely baseless. She could have gotten her report while in the store. All items were priced fairly and have NOT been purchased by employees. I won't stand by while she makes accusations without any basis. This is slander to me any our store.

  She can email us at ******************************** and request a report. I've already attached our consigner contract to her complaint. The contract says "We set the prices." We cannot give prices on multiple items. She has been consigning with us since 2019 and knows how we price. I would encourage her to sell her items on her own in the future.