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Business Profile

Credit Union

Desert Financial Credit Union
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Desert Financial Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Desert Financial Credit Union has 49 locations, listed below.

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    Customer Complaints Summary

    • 43 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10-6-22 I was charged 4 NSF fees totalling $150. The overdraft totaled $12. AI would like 3 of tyhese fees reversed.

      Business Response

      Date: 10/13/2022

      Please note that a paper copy of our response has also been mailed to Mr. ******.

      Thank you.

    • Initial Complaint

      Date:09/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They stopped a check to a correct account after I closed my account then never returned my money and just kept putting me off when I called over and over again. I want my money

      Business Response

      Date: 10/05/2022

      A paper copy has also been mailed to Ms. Woolston.

    • Initial Complaint

      Date:09/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Desert financial flagged my debit card use as fraud when I attempted to pull 240 dollars out of an ATM located 6 miles away from my house. I have spent 45 minutes on hold yet to speak with somebody in fraud protection. Their message center takes 30 minutes to message me back. I am completely locked out of my life at the moment as I have zero access to my funds in my checking account. Desert financial flagged it for fraud, and refuses to deal with it in a timely manner. Horrible experience. Will be switching financial institutions.

      Business Response

      Date: 09/14/2022

      Please note that a paper copy has also been mailed to Mr. ********.

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      If you or someone suffering of financial poverty or you're a college student or even a working class Desert Financial is not for you. These credit union or not what they used to be they promise a lot at first. The last time I spoke to one of their customer service representative regarding an overdraft fee what I thought she had signed me up for and what I requested was overdraft protection. A couple of days ago I woke up to five overdraft fees from Desert Financial I was confused because again I thought I was signed up for overdraft protection. I immediately got refunded for all of that overdraft charges add to put it on a separate credit card. Two of those charges were those of refundable trial charges (ex: a week free of YouTube TV) which are refundable authorized charges that were never supposed to come out of my account regardless and we're supposed to be refundable. I explained this thoroughly that I'm going through financial hardship and can barely afford to eat but they didn't seem to care. Chime, Wells Fargo and Bank of America are all great banks that just recently got rid of all overdraft fees. After a year with Desert Financial this was the last straw.

      Business Response

      Date: 08/11/2022

      Please note that a paper copy has also been mailed to Mr. ********

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 20th 2022, my business account was closed without my knowledge or consent. The funds ($225,000) were moved into another account that I cannot access. No one at the bank can seem to figure out how this happened or remedy it in any way. Both tellers and a manager I spoke to agreed that something was wrong on their end and that I shouldn't have been taken off my own business account without my consent. I have gone into the bank multiple times on this matter just to be given the run around. No one is willing to give me any answers as to how this happened. Obviously I need access to these funds to keep my business going and I need them asap.

      Business Response

      Date: 07/26/2022

      Please note that a paper copy has been mailed to Ms. ********

      Customer Answer

      Date: 07/29/2022

      Tellers I spoke to regarding this all agreed that something wasn't right about the account closure. Desert Financial is now saying the other person on the account somehow was prioritized above me and that's how she able to take me off. If we both opened the account, both should have to close it. Someone messed up and cost me alot of money.

      Business Response

      Date: 08/01/2022

      While the Credit Union sympathizes with Ms. *******'s situation, we acted in accordance to the joint account guidelines in regards to ownership with and so have nothing further to add to our initial response.

      Customer Answer

      Date: 08/03/2022

      The account was never properly reviewed. I asked for an investigation and no one from the bank would return my calls. Although bank staff agreed that the situation raised red flags, nothing was done to remedy it.

    Desert Financial Credit Union is BBB Accredited.

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