Reviews

This profile includes reviews for Desert Financial Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Desert Financial Credit Union has 49 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Desert Financial Credit Union

  148 N 48th St Phoenix, AZ 85034-1900

  
• 

  Desert Financial Credit Union

  PO Box 2945 Phoenix, AZ 85062-2945

  
• 

  Desert Financial Credit Union

  1262 N Stapley Dr Mesa, AZ 85203-4301

  
• 

  Desert Financial Credit Union

  7502 W Thomas Rd Phoenix, AZ 85033-5447

  
• 

  Desert Financial Credit Union

  8220 Via Paseo del Norte Scottsdale, AZ 85258

  

Review Details

• Review fromJoseph D

  Date: 06/23/2025

  1 star
  If it was an option to give no stars, Desert Financial the worst I've ever institution associated with I've been a member of this credit union since 1995 and furthermore I tried to get $88.00 back with a dispute because of a business that they allowed to take money out of My account without MY consent Desert Financial declined My dispute because of a contract they have with **** and even after long day of back and fourth between Desert Financial I was lucky to get any money back from them this is the worst financial institution ever and deserves to get investigated

• Review fromAndrew L

  Date: 05/11/2025

  1 star
  Needed a car this week. Applied Tuesday and they said it would take less than 48 hours (by Thursday). It is now Sunday and I havent gotten a loan and I am screwed. No way to talk to them on Sunday as well.

• Review fromLaura F

  Date: 05/09/2025

  1 star
  My Elderly Aunt who had severe dementia had a money market in a trust.. A banker had offered to mover her money to a jumbo money market to earn more interest. The senior banker that moved her money did not put the jumbo money market back into the trust. When my Aunt passed away her $141,000 jumbo money market had to go into probate and incurred $3,600 in lawyer fees and court fees. When approaching the bank about this matter by the attorney the attorney was ignored. I being the trustee also approached the bank Desert Financial on this matter and was told they were not able to do anything about it. Very poor business practices. A bank shouldnt be costing you extra money by making mistakes. They should take responsibility for their mistakes especially when a Senior Banker ******* ****** is responsible. When we tried to move all assets to a trust account she gave us a debit card and sent us on our way. This in my experience is not a proper way of handling a trust, something so very important. I would never recommend them handling financial needs. In experienced Senior Bankers.

• Review fromJEFFREY K

  Date: 04/17/2025

  1 star
  Do not get an loan from this company. Make sure if you are getting an auto loan at the car dealer you tell them this. After two weeks from date of purchase of my vehicle I did not here from this company. I called and they had no record of me. I gave them my info and also checked with the dealer who had transmitted the info on the day of sale. All of a sudden two days later Desert Financial sends me a welcome email. I spent the next two weeks trying to set up *** payments and this dinosaur of a credit union has no methodology to transmit via tab when you are siget a loangned in to your account your bank routing number and account number. They have a separate department that requires the transmittal of a docusign form to get this done. They sent me four forms with the wrong info on each until they got it cleared up. When you get a loan at a dealer they ask for proof of insurance and that is it. This foolish company requires line item info of your insurance including a binder. They are back in the last century! In every case they do not have auto loans under on department, a silo mentality. Insurance does not sit under the same roof as the *** folks, CSR's don't have access to any data. The website has no tabs to see the documents you have sent in and when you send in documents they do not send email confirmation. The CEO and upper-management should be fired!

• Review fromWillard W

  Date: 02/24/2025

  1 star
  I moved out of state from ** to ** where it snows 2-4 months of the year and I cannot use my car. Because of that, I removed all insurance except comprehensive and place it into winter storage. I just found out today that even though I can provide contract proof that it's in storage, I am required by your contract to have collision coverage for a car I can't drive and isn't even currently registered.Thanks.

• Review fromRyan J

  Date: 01/17/2025

  1 star
  desert finance is horrible at communication. we talked to our finance manager every week and he told us we were currenton our payments. We got a call from Desert Finance threatening to repo our car. either one they are stealing our money or they are trying to s**** their customers. we had not received a call from anyone stating we weren't current. I would recommend no one uses this credit union. **** screwed up our account. **** doesn't understand how work their system or answer basic questions. We are missing money and something needs to be done.

• Review fromLien H

  Date: 12/05/2024

  1 star
  ******************************************** Can say that this was the worst experience I have had in a bank since I have had a bank account. I just needed them to release the money deposited online from a check into my business account, this is something I have done in other locations every months since I have this account. And both the guy who helped me and the banker who arrived later supposedly to help me, the only thing they did very well was to waste my time and hinder such a simple process like that. The banker did not even bother to ask her supervisor, she only asked me for the physical check, I had to go back to the car and look for it, once I gave it to her, she began to help me with the check in her hand like regular paper with very little professionalism and she began to tell me from when I had opened the account and bla bla in short she made me understand that I was not trustworthy enough to release that money. Honestly, I had never made a negative review but I felt very bad. The only thing I want is for my money to be freed up so I can go and close all my accounts with **********************. I am very disappointed. These people have no idea about customer service or professionalism. This institution loses a lot by hiring such poorly trained people. I regret not having asked for their names. I do not recommend this place at all.

• Review fromGriselda v

  Date: 09/01/2024

  5 stars
  The branch I used most of the time is the one on Ray and ******. Employees get moved quite fast. which is a good think for them. they keep moving up. ***** ******** has been the greatest. She is always helping. finds the best solution in a timely matter. We are very grateful to have people serving the way this branch do. They treat customers as family. We'll give this branch 5 stars rating. for all their hard work. specially ****** We recommend to all.

• Review fromJJ G

  Date: 08/17/2024

  1 star
  DO NOT USE DESERT FINANCIAL CREDIT UNION AT ******** AND ******, IN TEMPE, ***!!!!! AT THAT BRANCH THEY DO NOT HAVE ANY RESPECT FOR THE CUSTOMERS. THEY ARE RACIST, HOMOPHOBIC, DISRESPECTFUL, THEY MISTREAT, DISCRIMINATE, INSULT, HUMILIATE CUSTOMERS, AND DO RACIAL PROFILE (ESPECIALLY THE TELLER CALLED *******). DO NOT USE DESERT FINANCIAL CREDIT UNION AT ******** AND ******, IN TEMPE, ***!!!!! UNFORTUNATELY, THEY HAVE THE WORST CUSTOMER SERVICE!!!!

• Review fromJamilyah H

  Date: 07/13/2024

  1 star
  Desert financial credit union charged me a $40.00 fee for a duplicate check.