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Business Profile

Dentist

Risas Dental and Braces

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Risas Dental and Braces's headquarters and its corporate-owned locations. To view all corporate locations, see

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Risas Dental and Braces has 29 locations, listed below.

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    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a root canal done, back in the very beginning of 2023. The dentist I went to vocalized to me that he wasnt very confident in his work but to see how it works out months down the road the tooth had caused nothing but pain. *** asked multiple times for a refund. I shouldnt have to pay $1600+ for something you didnt have confidence in. I want my money back. Now Im stuck paying out of pocket to go see specialist etc. told I cant get a refund and that I need to come in so they can redo it for me. H*** no. Ill never trust Risas ever again. I want my money back. This place is awful. I dont want to go near that office. I just want my **** money back. So I can go somewhere that can actually fix my tooth.

      Business Response

      Date: 05/06/2024

      Hi *****,

      Thank you for reaching. My name name is ************ am the Patient Experience Coordinator for Risas Dental and Braces. I apologize for any inconvenient any of this any have caused you. I would like to try and help find a solution to what is going on. If you could please send me an email to *************************************** with your date of birth and what Risas location you attended, so I can access your chart and discuss further more with the office. Thank you !

       

       

       

      Best,

      ***** J

      Patient Experience Coordinator

      Risas Dental & Braces

    • Initial Complaint

      Date:04/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid in full for a crown, they kept rescheduling my appointment, told them I'd found another dentist and would be cancelling the crown before they put it in. They said I'd get a full refund on services and membership. They have a "No questions asked" refund policy, and satisfaction guarantee, both of which they did not honor. They did not offer a full refund, only partial. Very unprofessional, dishonest, and poor service

      Business Response

      Date: 04/19/2024

      Hi *****,

      Thank you for reaching out. My name is ************ and the Patient Experience Coordinator here at Risas Dental. I apologies for any inconvenience any of his may have caused. If you could please send me an email to *************************************** with the location you attended , as well as your date of birth , so I can access your chart and discuss this further more with the office. Thank you !

    • Initial Complaint

      Date:04/15/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive attached documents

      Business Response

      Date: 04/22/2024

      Hi *********,

      Thank you for reaching out. My name is ***** I am the Patient Experience Coordinator for Risas Dental. I am sorry for any inconvenience any of this may have causes. I would like to help come up with a solution to what is going on. Could you please send me an email to *************************************** with your date of birth and any other details you would like to give me about this. Thank you !

    • Initial Complaint

      Date:04/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The work that was done to my teeth

      Business Response

      Date: 04/11/2024

      Hello my name is ***** , I am the Patient Experience Coordinator at Risas Dental. My apologies for the delay in getting back to you, we did not have access to our BBB account. If I could please send me an email to *************************************** with get your date of birth, location you attend, and a description of what is going on, so I can help with finding a solution to the situation. Thank you !

    • Initial Complaint

      Date:03/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter has been going to Risas for over three years now for her Orthodontic work. Every single time we go there is a new provider. Today she went and the provider told her that the previous provider messed her teeth up bad and now needs a lot more work and that it will leave a gap in her teeth and that we can purchase a fake tooth later on. I paid over 3k cash for braces and now being told this was messed up and now I am needing to get her a fake tooth at some point. A 17 year old girl needs a fake tooth? What did. I pay for.

      Business Response

      Date: 07/17/2024

      Hello,

      This complaint was resolved and taken care of on  3/27/24 and was refunded money back. Thank you !

       

       

       

       

      Best,

      ***** J

      Patient Experience Coordinator

      Risas Dental & Braces

    • Initial Complaint

      Date:03/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my few remaining teeth removed in order to have full dentures. This process has been going on for at least a year now. The last time I came in the said they would need to start the entire process over again. Do they not give temporary dentures to patients? It's been quite a while that I have not had any teeth! They stated that the same dentist had to see me every time which made for many scheduling problems. I would prefer to go to another dental group, but what will they refund for this long-standing effort? If it's only a percentage of the total amount, should I stay with them or take whatever they refund and go to a more caring and timely practice?

      Business Response

      Date: 04/16/2024

      Hi ******,

      Thank you for reaching out. My name is ***** and I am the Patient Experience Coordinator for Risas Dental. I apologize for any inconvenience any of this may have caused you. I would like to try and help find a solution to what is going on. if you could send me an email to *************************************** with your date of birth, office location your were attending, and any additional information you would like to include. This way I can access your chart and discuss the situation with the office and find a solution. Thank you !

       

       

       

    • Initial Complaint

      Date:01/11/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been having a billing issue with Risas everytime I call they say they will call me back and never do. They do not have a billing department I can speak to directly they only have front desk personal who will relay the problem. I have tried multiple times leaving them messages with front desk for call back and nothing. I need my last 3 visits billed so I can get reimbursement from my insurance. I had visits on 10/05/23 10/26/23 11/01/23 12/02/23 All my other billing I had to keep calling it wasnt until I went in person to speak to a manager to get them to send some billing on 10/05. PLEASE help me get my billing to be submitted I am in desperate need of my money and if you call you will see what I mean as to they have no DIRECT number to speak to billing or Email. Please help me im in desperate need to get this resolved asap

      Business Response

      Date: 04/16/2024

      Hi ******,

      Thank you for reaching out. My name is ***** and I am the Patient Experience Coordinator for Risas Dental. I apologize for the delay in response and  any inconvenience any of this may have caused you. I would like to try and help find a solution to what is going on. if you could send me an email to *************************************** with your date of birth, office location your were attending, so I can access your chart and help with this situation. Thank you !

    • Initial Complaint

      Date:12/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On my routine cleaning visit with my newer dentist it was pointed out that my crown done at Risas was ill fitted. I returned on 12/11 to have them evaluate xrays. They have xrays from that match my new xrays showing the ill fit which was actually damage caused by a backwards placement, forceful/painful prying off, and re-sitting of the crown by a technician/the dentist in April 2021. The office manager tried to say it was extra cement but the first and second xrays show the structural change from one to the other. I was told I would simply have to pay for a new crown because the previous doctor was no longer with the company. However it is the company as a whole that is selling this service not the provider. I am looking for a correctly fitted crown replacement. The current dentist on staff saw me for about 2 minutes I was then left in exam room by myself for over 50 minutes before I asked to leave. I was shown only the original view in the exam room at that point by the assistant. I asked about more views but she did not show them to me. The office manager showed me all views when she tried t convince me the defect was extra cement. She then stated since it was all good since 2019/2021 then they wouldnt fix it, but it wasnt good, they just continued to cover up their poor work for the time I remained their patient and I was unaware until I changed dental offices.

      Business Response

      Date: 04/16/2024

      Hi ********

       Thank you for reaching out. My name is ***** and I am the Patient Experience Coordinator for Risas Dental. I apologize for the delay in response and any inconvenience any of this may have caused you. I would like to try and help find a solution to what is going on. if you could send me an email to *************************************** with your date of birth, office location your were attending, along with any other additional information you would like to provide ,  so I can access your chart and help with this situation. Thank you !

    • Initial Complaint

      Date:11/29/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had been with risas for about 5 years now with my braces, my braces were removed in October **************************************************************************************************************************************************** the dental field myself now n this is ridiculous that the dr never recommend me to extract my k-9s for my over crowding, they agreed to put my braces on again because dr himself saw that my teeth were moving forward, I had recently again have had my braces taken of in July and the same thing is happening I had went to my general dr and he has mentioned to me my teeth are over crowded and he was referring me to ortho, I have went into the location the girls in front are rude, they did not want to help me I asked her that I need to speak with someone else she refused, I have tried to contact them to speak with someone else, n they tell me that they will call me back they never do, this is really frustrating and I need my braces back on there is no way that I paid 2000 for ******** ***** unfair they just want your money, originally when I went in they did not ask for medical ************** n since I was paying in full they put on my braces same day. I should get reimbursed for this or have my braces put back on. The location *** at was ******************

      Business Response

      Date: 04/11/2024

      Hello my name is ***** , I am the Patient Experience Coordinator at Risas Dental. My apologies for the delay in getting back to you, we did not have access to our BBB account. If I could please send me an email to *************************************** with get your date of birth, so I can access your chart and try to help find a solution to this situation. Thank you !

    • Initial Complaint

      Date:11/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been going to this location going on a year for dentures each time I go they are not ready or some other problem I can not eat without my teeth. I just keep getting excuses.

      Business Response

      Date: 05/23/2024

      Hi ****,

      Thank you for reaching out. My name is ***** and I am the Patient Experience Coordinator for Risas Dental and Braces. I do apologize for the delay in response. I would like to try and help find a solution to what is going on. If you could please send m e an email to *************************************** with your date of birth and what office location you are currently attending so, I can access your chart and discuss furthermore with the office. Thank you !

       

       

       

      Best,

      ***** J

      Patient Experience Coordinator

      Risas Dental & Braces

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