Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A domain was registered with NameSilo by a bad actor attempting to scam payment from customers. The domain was very similiar in nature our domain with only a minor difference. Emails were then sent to users pretending to be our company seeking payment via direct deposit stating that my company was no longer able to accept mail payments.When were made aware of the issue, we checked the domain name and found that it had been registered on 24 hours before at NameSilo and we immediately completed an abuse report on their site. Over a week later, we have yet to hear anything despite repeated attempts to contact them and ask about the case. It seems they are not interested in fighting and deterring fraudulent internet activity which is a shame.

  Business Response

  Date: 02/11/2024

  Hi, 
  
  please note we are only a domain name registrar and as such we cannot remove, validate or control content posted on the site. Content on web sites falls under the purview of the host, not upon the domain name registrar. You will need to contact the host of the website who has control over this or the registrant of the domain directly to resolve this matter. 
  
  To find out who's hosting the website, we'd recommend using a tool like this:  *************************************;
  
  To contact the domain registrant, you just need to check our *****. Even if the owner has turned on ***** privacy, you can still contact them through ***** info. To do this, pls go here:  ************************************************ enter the domain name; in the results page, look for Registrant e-mail to contact.  If you see our info on the ***** page this means that the owner has turned on ***** privacy. You can still contact them through the registrant email address that is listed in the results as it'll be forwarded along to the registrant's personal email. 
  
  Example:
  
  Registrant Name: ********************************************************** See PrivacyGuardian.org 
  
  Registrant Street: ************************************ Ste F104 PMB# *** 
  
  Registrant City: ******* 
  
  Registrant State/Province: ** 
  
  Registrant ****************** 
  
  Registrant *********** 
  
  Registrant Phone: ************* 
  
  Registrant Phone Ext: 
  
  Registrant Fax: 
  
  Registrant Fax Ext: 
  
  Registrant Email: xxxxxxxxxxxxxxxxxxxxxxxx 
  
  Hope this clarifies you.
  

  Best regards,

  Ijonk
  NameSilo Representative Team 
  

  Customer Answer

  Date: 02/12/2024

  I appreciate the explanation, but my complaint is that you failed to respond to my multiple requests on your site. It was only when I filed a complaint against you on BBB that you decided to respond. If you are only a registrar and take no responsibility, then why have a form on your site to report Abuse with selections in regard to Domain Violations and SPAM? Why also do you have a contact us form on the site where you will not respond to requests, of which, multiple were made. Therefore, I do not accept your resolution to my complaint as it is about your ability to respond to legitimate complaints through your website of which, I have still yet to receive a response. If the only way you will respond to consumers is by filing a complaint through the BBB, then I suggest providing a link to the BBB on your website instead of a Contact Us form.

• Initial Complaint

  Date:12/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is not responding to our emails or their own complaint forms to shut down a domain that they are hosting that is perpetrating a phishing scam.

  Business Response

  Date: 12/07/2023

  Hi,
  
  for further checking please confirm the domain name in concern.
  ?
  Thank you.

  NameSilo Representative Team
  

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the past three or four days, at my email, I've received a few dozen emails from phony email addresses that purport to represent domain names associated with "dating" websites.After checking ***************, most of those domain names traced back to Namesilo.com I have advised my email service that the emails consituted phishing.Second, I plan to file a complaint at the *************************

  Business Response

  Date: 08/03/2023

  Hi,

   

  We are only a domain name registrar and as such we cannot remove, validate or control content posted on the site. Content on web sites falls under the purview of the host, not upon the domain name registrar. You will need to contact the host of the website who has control over this or the registrant of the domain directly to resolve this matter. 

  
  To find out who's hosting the website, we'd recommend using a tool like this:  *************************************;

  
  To contact the domain registrant, you just need to check our *****. Even if the owner has turned on ***** privacy, you can still contact them through ***** info.

  To do this, please go here:  ************************************************ enter the domain name; in the results page, look for Registrant e-mail to contact.  If you see our info on the ***** page this means that the owner has turned on ***** privacy. You can still contact them through the registrant email address that is listed in the results as it'll be forwarded along to the registrant's personal email. 

  
  Example:
  Registrant Name: ****************************************************** See PrivacyGuardian.org 
  Registrant Street: **** ***************. Ste F104 PMB# *** 
  Registrant City: ******* 
  Registrant State/Province: ** 
  Registrant ****************** 
  Registrant *********** 
  Registrant Phone: ************* 
  Registrant Phone Ext: 
  Registrant Fax: 
  Registrant Fax Ext: 
  Registrant Email: xxxxxxxxxxxxxxxxxxxxxxxx 

  
  
  NameSilo Representative Team 
  

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Namesilo is the registrar for websites that are used by scammers to install malware onto victim's machines. I repeatedly report to the host - and then namesilo if the host doesn't take action and get the same cut and past 'not our problem' email although they have taken sites down in the past.When a host refuses to take action, the registrar is the next line of defense, and no other registrar that I've worked with in the last 2 years has refused to take action.These are ALL malware - ALL ignored by the hosts (******** out of ******* and Contabo out of *******) - ALL reported multiple times to the host - and to Namesilo many with VODs of the actual scam attempts using them.These need to be disabled, this CAN be done by a registrar, it's done everyday by other registrars.control.ctrl901.org control.ctrl901.org drto.info mkpks.info mtwk.info pdworld.live pnsys.info rmus.pro rtgs.info smgs.us

  Business Response

  Date: 07/11/2023

  Hi,

   

  all domains mentioned, ctrl901.org, drto.info, mkpks.info, mtwk.info, pdworld.live, pnsys.info, rmus.pro, rtgs.info, smgs.us are not hosted with us.

   

  Unfortunately, we are only the domain name registrar and don't have any control over the content of the sites. You will need to contact the host of the email (we'd recommend using a tool like this to find the host: **********************) or the registrant directly by emailing the "Registrant Email" that you can find in our WHOIS for this domain name:
  ************************************************
  
  Spam/UCE: As noted above, we do not allow anybody to send email using our system. Therefore, if yours is a spam/UCE issue, please direct your complaint to the network/provider(s) used to deliver the email. It is too easy to spoof domain names or otherwise incorrectly implicate a domain name related to spam/UCE for us to investigate complaints.

   

  Hope this clarifies you.

   

  NameSilo Representative Team
  

   

  
  

  Customer Answer

  Date: 07/12/2023

  I am well aware of who hosts these sites, and have contacted them multiple times.

  You ARE the registrar and can take action.  Other registrars do it on a daily basis for malicious domains.
  

  I only turn to the registrar in cases like this when contacts with the hosts reach a dead-end and they refuse to deal with the domain.

  Billions of dollars are lost each year in the US alone from these types of scams.  These sites are a key tool in their arsenal of tools to pull those off.  Disabling them is a small part of fighting these scams, but an important part.

  I have been reporting sites of this nature for 2 years.  I've been in contact with the REAL company that produces the legitimate version of this software.  This is NOT legitimate software, they use old cracked versions and should be considered malware.  If you check, I believe they have contacted you as well.

  In many of these cases I even provided VODs that were recorded live during scam attempts, I'm not sure what more 'proof' could possibly be required.  

  These are criminals, preying primarily on elderly victims.  If the host will not take action - the registrar is the next step in the line of defense.

  Please take action and disable these domains.

   

   

   

   

  Business Response

  Date: 07/12/2023

  Hi,

   

  for further checking please confirm the domain names in concern and we will ask our abuse team to review the case if they fulfill our procedure to be taken down.
  ?
  

  NameSilo Representative Team

  Customer Answer

  Date: 07/26/2023

  There are 15  domains I see still currently active that are engaged is this activity and connected with Namesilo.

  control.ctrl901.org **********/Namesilo  *************
  drto.info Contabo/Namesilo  **************
  mkpks.info Contabo/Namesilo   207.244.225.221
  mtwk.info -  Contabo/Namesilo   *************
  pdworld.live Cnntabo/Namesilo   154.53.55.103
  pnsys.info -  Contabo/Namesilo   86.48.28.146
  smgs.us Contabo/Namesilo   154.53.52.72
  ctrl20.us ********/Namesilo - 85.239.33.214
  connectsupport.online ********/Namesilo   85.239.33.214
  ********.live ********/Namesilo   85.239.33.214
  vastcoffeehouse.top/guest ********/Namesilo   194.110.247.30
  smcoffeehouse.top/guest ********/Namesilo   176.123.2.136
  gksqcoffeehouse.top/guest ********/Namesilo  91.208.162.115
  nllcoffeehouse.top/guest ********/Namesilo 45.86.86.214
  kwcoffeehouse.top/guest ********/Namesilo 193.233.202.232

  Please review and disable.

   

  Thank you

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This guy locked me out of all my domains stole 2 of them and locked me out he should not be a domain provider and i think he has all my infomnation spread all wrong he and his team are cowards and lowlives. He ows me millions. Im looking for atturneys they are hard to find online thats why these creaps do this to you when i find one hes done.

  Business Response

  Date: 06/20/2023

  Hi
  
  to help you, can you please share me with below details:
  
  1) your Namesilo username
  2) Email ID registered with Namesilo
  3) Domain name in concern.

   

  Please note, it is your responsibility as user to make sure domain does not host or send any abuse/ phishing, otherwise they would surely be suspended for good.

   

  NameSilo Abuse Team
  
  ?
  

   

• Initial Complaint

  Date:05/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a nurse practitioner and have updated my business address in CMS. TopNPI is a website that shares information available from cms with the public, however, they have my personal home address listed instead of my business address. I have asked them multiple times to take this down, and have provided the correct business address, but no one ever responds and the address remains available to the public. TopNPI is clearly not updating its websites based off of the cms website, and is in direct violation of privacy laws.

  Business Response

  Date: 05/26/2023

  Hi, 
  
  We are only a domain name registrar and as such we cannot remove, validate or control content posted on the site. Content on web sites falls under the purview of the host, not upon the domain name registrar. You will need to contact the host of the website who has control over this or the registrant of the domain directly to resolve this matter. 
  
  To find out who's hosting the website, we'd recommend using a tool like this:  *************************************;
  
  To contact the domain registrant, you just need to check our *****. Even if the owner has turned on ***** privacy, you can still contact them through ***** info. To do this, pls go here:  ************************************************ enter the domain name; in the results page, look for Registrant e-mail to contact.  If you see our info on the ***** page this means that the owner has turned on ***** privacy. You can still contact them through the registrant email address that is listed in the results as it'll be forwarded along to the registrant's personal email. 
  
  Example:
  
  Registrant Name: ********************************************************** See PrivacyGuardian.org 
  
  Registrant Street: ************************************ Ste F104 ***# *** 
  
  Registrant City: ******* 
  
  Registrant State/Province: ** 
  
  Registrant ****************** 
  
  Registrant *********** 
  
  Registrant Phone: ************* 
  
  Registrant Phone Ext: 
  
  Registrant Fax: 
  
  Registrant Fax Ext: 
  
  Registrant Email: xxxxxxxxxxxxxxxxxxxxxxxx 
  
  Best! 
  
  NameSilo Abuse Team

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 17th of april I sent an email to remove some of the licenses I no longer use for my gmail account through ********************** and they have said that they are working on it, that they are going to escalate the issue and they still have yet to solve my problem it is the 26th and none of my emails have access although we have paid for them through this nightmare of a reseller and now our company is experiencing massive issues from not being able to utilize their gmails, see their calendars or access any of our other applications needed to conduct business because they all use the gmail account to log in through these other applications. I have never been more dissatisfied with customer service, they stopped returning my emails all together within the past 2 days and their number goes to voicemail every time with no return call. I deeply regret using this company and I couldn't be more dissatisfied with how they conduct their customer service. I went through them to save some money on my domain because they have good pricing but the little savings they provided me in doing so costed my business so much more in functionality and in time. I am so let down words can't describe my frustration as a business owner.

  Business Response

  Date: 04/26/2023

  Hi,

   

  we are sorry for the issue you have facing. In order for us to be able to  tracking the issue, we would need additional information from you.

  1) your Namesilo username
  2) purchased email id
  3) order number/ invoice from us.

  Or if you feel don;t satisfy with our service, you may also request us a refund for the email purchase.

  Please let us know your preference.

   

  Best regards,
  

  NameSilo Support Team
  

   

  
  

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting charges to my bank account from sites you are hosting. First it was one called MLastStat, now it is one called Edupcast. I know this is some kind of scam where you will just create a new site and charge me for something again. These sites offer vague descriptions of fake services and have phone numbers that aren't real. Please refund the money you have taken from me and stop doing this.

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I signed up for an account on this site and purchased two domains/then my account was blocked by them last month causing my domains to work. The reason they gave me was that I was suspected of fishing. But I'm not fishing. Then call me to submit my ID and some proof photos. I also provided it, but the account was banned by them for no reason in the following week. Now my appeal is to restore my account for a week. This way I can migrate my domain data. My account number is: ***********, they are maliciously defrauding consumers.their website:***************************************

  Business Response

  Date: 04/12/2023

  Hi,

  The domains were registered in your NameSilo account twoandone21.
  

  You had 3 domains which were: windowstimeupdate.com, windows-timeupdate.com , and ********-microsoft.com which were reported and proven involved in phishing activity.

  Phishing is illegal and is a serious violation against our Terms & Conditions.

  *********************************************************************************************

  Hence, your account was deactivated along with the phishing domains. Hope this decision can be supported by BBB team, too.

  NameSilo Abuse Team
  

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Some lowlife impersonate a youtuber and ask me to add him on whatsapp to talk privately then tell me to go to elitecoretraders.com to deposit bitcoin or other cryptos so I can earn interest on a daily basis. Then said that we can withdraw every 3 days but can't. They have 2 bitcoin addresses they gave me to send bitcoin to since I said I was depositing bitcoin. The second address is the one I send some bitcoin into below. Hopefully you guys can track this to find out who it is. But definitely shut down the website before more and more people get scammed. This is the transactions hash confirming my transaction. 526b0fd8ee0b4e05cf233864e341f2a0ef1247dbcf05b517c82e7a9f4cb76f65 1) bc1qzman55vs0hht34jjd4cz3ag3sh9kzmufgxdgq0 2) bc1qks9w5kn70hxctmatz65nlpp7efzmk2n6qq0j8n

  Business Response

  Date: 02/15/2023

  Hi,

   

  we are sorry to hear that.

  First of all, you have not mention the scam domain, kindly confirm so we can conduct further investigation on this site.

  Second, we do not provide registrant data without Subpoena or Court Order. Please provide US court order/subpoena to ******************************** for registrant information request.

  
  Let us know if there is anything else we can help with! 

   

  Namesilo Representative
  

   

  Customer Answer

  Date: 02/16/2023

  Hi the scam domain name is elitecoretraders.com Not sure why you guys didn't have it.