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Business Profile

Electrician

Turn It On Electric LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/1923 an electrician came out to our house to fix a few electrical issues we were having. Prior to him coming out, we were informed that the cost was $220 for 2 hours. We were told it was $220 by someone named ****** *. We wanted help with a living room fan that wasn't working and our fridge outlet. He told us right away that he was confident he would have the fan working when he was done. He informed us that it would be $372 total to fix everything. We were taken back by the higher price, but were fine with it if it meant everything would be fixed, so we signed off on it anyway. He did fix the fridge outlet, but not the fan. He also took the fan down and never put it back up (he left with it sitting on our couch). He then proceeded to spend his time fixing other outlets instead and replaced 2 of them, which was not something we asked to be fixed. He worked for 70 minutes (not the full 2 hours that we thought we were getting). We were told we would have to pay for someone else to come back and fix the issue. He said he was paid for troubleshooting, not fixing the problems. It was very frustrating how we were misled on the cost and the issues weren't even fixed. We would have never agreed on that price if we knew he wouldn't finish the job. Both my husband and I called and spoke to managers who would not do anything for us.

Turn It On Electric LLC is NOT a BBB Accredited Business.

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