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Business Profile

Electronics and Technology

Protecht Inc

Headquarters

BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Protecht Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Protecht Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 151 total complaints in the last 3 years.
    • 83 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good Afternoon fansheild,I am in need of assistance with the refund of 878Y68G154066216. Please escalate this claim. The cost of the truck repair is more than I can afford and is our daily driver. We do not have transportation to get to the festive due to this. Please help!Customer Name ************************* Date of Purchase 05/28/2024 5:53pm MDT Thank you in advance for your assistance.************************* ********************* **********

      Business Response

      Date: 06/24/2024

      Hello *****, 

      Thank you for providing this inquiry. Your experience is highly important to us. A dedicated agent will be in contact through a private channel shortly. 

      Best Regards, 

      Protecht/FanShield

    • Initial Complaint

      Date:06/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two hotel rooms at the ******* in ************ on 4/28/2024 for July 1-6. The next week I requested a refund because my mother who was placed on hospice at the end of March 2024 took a turn for the worse. I was unable to submit documents because the link would not work. I emailed 5/11/2024 support after I was unable to use their link to submit documentation and was told to attach it to the email which I did. I still heard nothing and emailed again 6/21/2024 and received a reply that I was denied a refund because the illness took place before I purchased my hotel. Someone who is placed on hospice does not die that day! She has been declining in health since that time and I must cancel my trip and would appreciate a refund for my hotel rooms.

      Business Response

      Date: 06/24/2024

      Hello ********,

      Thank you for bringing this to our attention. You and your experience matter to us. We will contact you directly through a private channel to address your concerns

      Best Regards, 

      Protecht/FanShield

    • Initial Complaint

      Date:06/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son purchased tickets to an amusement park and and before he could ride any rides, the park was shut down due to weather. He purchased the FanShield protection but this company seems to be a scam. There is no one to talk to and they don't return emails or calls like they say they will. The coverage reason is legitimate but this company will find any way to avoid you or not pay the claim.

      Business Response

      Date: 06/20/2024

      Hello *******, 

      Thank you for providing your feedback regarding our conditional protection. One of our dedicated representatives will be in contact shortly through a private channel to discuss this matter further. 

      Best Regards, 

      Protecht/FanShield 

      Customer Answer

      Date: 06/20/2024

      no one has contacted me today. I have not received any claims money to date.

      Business Response

      Date: 06/21/2024

      Hello *******, 

      Thank you for reaching back out. After our agent spoke with you yesterday morning, we are looking into additional options based on the park reporting no weather interruptions on the day of your event. A dedicated representative will reach out shortly. 

      Thank you,

      Protecht/FanShield 

    • Initial Complaint

      Date:06/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My transaction for refund protection for an upcoming 5K race this July was made on April 28th, 2024. Initial impression was that its purpose was the rare event of needing to cancel for valid reasons. Turns out I was misled into the purpose of this protective service, so I paid $32.81 for it, and I am now claiming false advertisement in what's promised for protection in the event of unforeseen cancellations with the race in July. My refund request was not approved nor denied despite thorough documentation of a medical condition that I am now battling. I am being asked for MORE documentation, despite providing 2 medical document attachments directly from my primary care physician. The documents show my physician's May 2024 evaluation of symptoms involving vision loss/headaches, warranting an MRI and neurology referral. One with common sense upon review of the medical notes would acknowledge that participating in a race would not be wise. How is this insufficient? If I do not receive a refund, I will participate in the event given no option to make use of my funds spent. If my medical symptoms persist with headache, vision loss, seizure, or stroke (pending the MRI/neurology diagnoses scheduled for next month) DURING this event (which is highly likely because I am not training for it and am therefore much likely to get injured too), there will be a lawsuit circling back to this matter. The documented symptoms and exam findings from a physician's office that referred me to a specialist for testing should be sufficient enough. My doctor knows I am smart enough to not participate. The specialist's diagnosis is still pending because of insurance approval and upcoming dates to go in for the specialist and MRI not always immediately available since May. But again, it was documented and provided to you that this is the next step in concern of my symptoms per my physician. For reference, my case number is *****, affiliated with a complaint through the ********************************

      Business Response

      Date: 06/18/2024

      Dear *******,

      Thank you for notifying us of this. You are valuable to us and your feedback is appreciated. We understand that you are not pleased with your experience regarding your conditional protection.

      A member of our team will contact you directly to discuss the matter further.

      Kind Regards,

      Protecht/FanShield 

      Customer Answer

      Date: 06/18/2024

      My refund request was declined due to no doctors note stating I need to refrain from the running event. I cannot get into my physicians office in a timely manner and would have never bought the insurance through this fraudulent company had I known that they would only accept a doctors note. Im going to take this up in court with the company. 

      Business Response

      Date: 06/18/2024

      Hello *******,

      Thank you for providing your update. We appreciate the feedback and value you as a customer. At this time, we are showing your request has been approved. A member of our team will reach out directly through a private channel to address your concerns.

      Kind Regards,

      Protecht/FanShield

      Customer Answer

      Date: 06/20/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       

    • Initial Complaint

      Date:06/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used an online website to reserve a hotel room at the ************* and Suites in ***********, **. After committing to the reservation on May 20, 2024 I was charged for an additional service of $19.20 from Protecht Inc for guaranteed cancellation protection if I needed to cancel the reservation. I did not sign up for this and immediately cancelled the protection. I received a confirmation of the cancellation from Protecht and was promised a refund. Protecht never refunded my money and when I try to contact the company they promise to contact me in 3 days. They still have not refunded my money.

      Business Response

      Date: 06/18/2024

      Dear ********,

      Thank you for notifying us of this. You are valuable to us and your feedback is appreciated. We understand that you are not pleased with your experience receiving protection through your HotelPlanner purchase.

      We are happy to void the protection and refund your associated fee. A member of our team will contact you directly to discuss the matter, but we will proceed to void the purchase immediately.

      Kind Regards,

      Protecht on behalf of HotelPlanner

    • Initial Complaint

      Date:06/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 23, 2023 $5.10 Ticket protection Im filing a claim on this purchase because the business did not resolve the problem.

      Business Response

      Date: 06/14/2024

      Hello *****,

      Your feedback is highly regarded, and it's essential to underline that your concerns have been attentively registered. To facilitate a timely and efficient resolution, a dedicated team member will be in touch with you via a private channel.

      Thank you, 

      FanShield/Protecht

      Customer Answer

      Date: 06/14/2024

      I am rejecting this response as my complaint was not resolved.

      Business Response

      Date: 06/18/2024

      Hello *****, 

      Thank you for confirming that your issue has not been resolved. Our management team will be reaching back out through a private channel to request additional information. 

      Thank you,

      Protecht/FanShield 

    • Initial Complaint

      Date:06/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes, I contacted what I thought was the *********** in ***********, ** to reserve 3 hotel rooms for the evening of June 17th. When looking at the website, the rate was going to be around $158.07 per room. When I received the statement from the vendor in question, I was charged $257.00 per room with an additional fee of $77.00 for taxes. When I realized what happened, I tried to cancel the rooms, but have been on a link roller coaster, trying to get this done. I did contact the ***********, and they assured me none of their rooms are this high, not is the tax correct. I did cancel the rooms through ************** which apparently was the contact # with the reservation, however have since found out this is through Protecht, since the reservation was confirmed. I just want my money back. I am taking 5 women on a pilgrimage along the east coast, and am heart broken that this happened. Just need my refund.

      Business Response

      Date: 06/14/2024

      Dear *****,

      Thank you for providing this review. We appreciate the feedback and value you as a customer. A member of our team will reach out directly through a private channel to address your concerns.

      Kind Regards,

      Protecht/FanShield

      Customer Answer

      Date: 06/14/2024

      This seems to be their response with everything.  What recourse does one have with a company that has hundreds of complaints all with the same situation.  I'm not sure what to do next here.  Thank you 

      Business Response

      Date: 06/18/2024

      Dear *****,

      Thank you for notifying us of this. You are valuable to us and your feedback is appreciated. We understand that you are not pleased with your experience receiving protection through your HotelPlanner purchase.

      We are happy to void the protection and refund your associated fee. It looks like our team has initiated this refund based on the private channel communication. 

      Kind Regards,

      Protecht on behalf of HotelPlanner

    • Initial Complaint

      Date:06/12/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/12/24 I made a hotel reservation online. In no way was I informed that I had been shifted to a third party site. I was never informed that I was going to be charged for some type of reservation protection service. I was never showed what I was going to be charged. When I clicked to make the reservation, I found out I was being charged a ridiculous amount. I had no opportunity to confirm that I wanted to make the reservation for that price. I was not allowed to cancel the transaction. When I tried to call to cancel, I was unable to speak to anyone. I will, of course, pay for the hotel room, which according to the hotel, is $195. I would like the rest of my money refunded.

      Business Response

      Date: 06/13/2024

      Dear ******,

      Thank you for providing this review. We appreciate the feedback and value you as a customer. A member of our team will reach out directly through a private channel to address your concerns.

      Kind Regards,

      Protecht/FanShield

      Customer Answer

      Date: 06/13/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       

    • Initial Complaint

      Date:06/10/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased insurance for a baseball game. I ended up not being able to attend the game due to illness. I requested a refund and received an email that they needed either a doctor's note or ***** test. I sent the ***** test and they declined the reason stating they wanted the information from a doctor. The original email did not state this. ***** does not require going to the doctor for testing - that's the whole point of the at-home tests the government provided.

      Business Response

      Date: 06/11/2024

      Hello,

      Thank you for bringing this to our attention. You and your experience matter to us. We will contact you directly through a private channel to address your concerns regarding your refund request. 

      Best Regards, 

      Protecht/FanShield

    • Initial Complaint

      Date:06/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 5, 2024 - I made reservations for 2-day stay at ***********, *****************************. I did not select 'protection cancelation policy' and find a charge of $28.40 on my bill. I NEVER selected it, don't want it and can't seem to get cancellation of this protection policy online through their 'email' notice. I tried calling their business number and it will not answer even when within posted business hours - recorded message says answer or send an email. These barriers are frustrating, and I want a way to cancel this 'policy' scam. BBB - Please help me if you can. ******************* I did not select these below but it seems they automatically program them in:Cancellation Policy:NONREFUNDABLE The following policy was agreed to at 8:32PM CDT on 05-Jun-2024 at the time of booking, from IP address 104.37.52.173.Refund Protection:Refund Protection Plan Number 4f524141-0053-0000-0231-35f3ba54652d Submit a Refund Request for Hotel Reservation The above plan was chosen at 8:32PM CDT on 05-Jun-2024 at the time of booking, from IP address 104.37.52.173.$28.40 USD Should I contact my state representatives to report this as a statewide scam and ask them for help? I am furious about this underhanded scam!!!

      Business Response

      Date: 06/07/2024

      Hello ***,

      Thank you for bringing this to our attention. You and your experience matter to us. We will contact you directly through a private channel to address your concerns

      Best Regards, 

      Protecht/FanShield

    Protecht Inc is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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