Reviews

This profile includes reviews for Protecht Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Protecht Inc

  7878 N 16th St Ste 165 Phoenix, AZ 85020-4490

  
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  Protecht Inc

  4517 N 12th St Phoenix, AZ 85014-4202

  
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  Protecht Inc

  3424 Via Oporto Newport Beach, CA 92663-3941

  

Review Details

• Review fromDenny B

  Date: 11/01/2022

  1 star

  Denny B

  Date: 11/01/2022

  Absolutely predatory and ridiculous insurance policies.I took out a policy on an event I was attending that required several days of travel to attend.When I became extremely sick before the event I had to cancel all my travel plans.I got a note from the doctor saying that I as too sick to travel on the day of my departure, thinking it would be good enough.Fanshield flat out refuses to honor my claim because the date on the note does not cover the day of the event. I have canceled flight itineraries, proof that I never attended the event and it is obvious that I was unable to attend because I was seriously ill but Fanshield steadfastly continues to nitpick me over the date on my doctors note (a discrepancy of only 3 days).As per their policy guidleines: "Any serious Injury or any unforeseen serious Illness occurring to a Ticketholder which results in a Ticketholder being unable to attend the Event for which the Ticket is purchased. In the case of such Injury or Illness, the Ticketholder must be examined by a Physician, who must advise the Ticketholder in writing not to attend the Event."I should be more than entitled to a refund with the evidence I have submitted. Now if I want to try (no guarantee it will even be approved) to claim my refund again I have to go back to the hospital a week after the event even took place and try to get a revised doctors note with the "correct" date on it.Cannot recommend enough that you don't take out the insurance policy, they are unscrupulous and with do anything in their power to deny you a refund.
  

  Protecht Inc

  Date: 11/02/2022

  Thank you for your review. We value you, understand your concerns and care about your experience. We will be contacting you directly to discuss and do everything we can to resolve this issue. Again, thank you for your feedback.Sincerely,FanShield

• Review fromKara B

  Date: 09/01/2022

  1 star

  Kara B

  Date: 09/01/2022

  **************** is a scam that plays on our new Covid era fears. My concert was cancelled and refunded by the venue a month prior to the scheduled show. Fanshield refused to refund a $14 policy (that in essence protected nothing) over semantics as it was over 72 hours since I bought the policy. Read the small print and save that money for a beer at the show. If they are going to death grip my few dollars, I cant believe that they are a reputable company that will go to bat for you if you cant make it to the show. I will be reaching out to the venue and the band to ask them to find a better insurance provider.
  

  Protecht Inc

  Date: 09/08/2022

  ****, We are sorry to hear that your experience with our service did not meet your expectations so far. We really appreciate you taking the time to provide your valuable review, as we take our customer feedback very seriously. As mentioned in our email, we are still open to discuss your situation if you decide that you would like to speak with us.Best Regards

• Review fromKimberly D

  Date: 09/01/2022

  1 star
  I purchased a $2000 trip for my fianc and I and purchased insurance coverage from Fanshield for the trip. Three weeks prior to the trip, she pinched a nerve in her back and, after the doctors appointment was told she could not drive the 10 hours, was not supposed to do any lifting, bending, pushing or pulling for the next three weeks and was prescribed three weeks of physical therapy three times a week. Obviously we were not able to make the trip. Fanshield initially seemed like they were willing to work with us and I got the appropriate information to them including a doctors note. Then, they began asking questions about our relationship Questions that I dont feel wouldve been asked of a heterosexual couple but that were designed for a same-sex couple. After many questions about our relationship, they told me that her trip would be covered and they would reimburse the thousand dollars but my trip would not be and that they were separate policies. In booking the trip, I was only offered one policy for the entire trip, not separate policies for each of us. This is a scam company who looks for outs wherever they can find them. If fanshield is offered I would absolutely refuse to use them as an insurance company.