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Business Profile

Freight Forwarding

College Boxes
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested service from college boxes for multiple deliveries. I filed 4 claims: 3 deliveries contained fragile items and one was lost. I have attempted multiple times to file a complaint and only one went through on their website. I have spoken to ***** and employees at the locations to no avail. Following the most recent claim submission my account was deleted. They are avoiding a refund of the delivery and claims. Reason for going through BBB 1. employees are not helping 2. account was terminated following submission of complaint to avoid communication 3. Avoidance of payout for the damages 4. website failure to allow for timely and proper submission 5. receive a refund for the shipping of the damaged boxes and receive the claim amount that is owed for the damages to the items within.

    Business Response

    Date: 07/15/2024

    The customer has a package that stopped tracking on 6/20 and Collegeboxes team member filed a trace with ***** on 6/24. 

    Customer filed a lost claim on 7/8/24 for tracking# *************** in the amount of $409.96. The claim was approved on 7/12/24 for $185.49 ($100 declared value + $85.49 shipping). Customer did not respond to approval email on the 12th.

    Collegeboxes missed an after hours chat from customer. Our team responded during business hours with "What questions do you have regarding filing a claim?" - no response from customer.

    Customer Answer

    Date: 07/15/2024

    I have contacted about 3 additional tracking that were damaged. I have called ***** for help and emailed in regards to these 3 damaged deliveries. I have submitted the claim for the 3 damaged tracking with pictures which were not responded to by college boxes. Even the driver on delivery said these items were mishandled and same for ***** employees. I want the 3 additional tracking that were submitted to also receive the full compensation similar to this. 

    Business Response

    Date: 07/16/2024

    Here is what we sent to customer this morning: 

    Hello ******,

    Thank you for bringing this matter to our attention. Please be informed that there have been no additional claims filed against other packages. The only claim on record is for tracking number 9612019996263116931233. 

    We understand that there may have been some miscommunication with our live agents and would like to clarify that claims and customer support are handled by separate departments. All claims are processed based on the tracking number filed at the time of the claim.

    You are more than welcome to file for the additional two boxes, using this link: *************************************************************************

    We apologize for any inconvenience this has caused and appreciate your understanding. Should you have any further questions or concerns, please do not hesitate to contact us. 

    Best,
    Claims Department

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired College boxes to ship my sons computer. i had it laying down, wrapped in bubble wrap along with clothing to help cushion it. I also wrote FRAGILE all over the outside of the box. I ALSO purchased extra insurance, jsut in case it got damaged. I have SEVERAL photos of it completely shattered inside the box when he upacked it. They refuse to reimburse me, i supplied all docs as well as the photo of shattered glass from, the cover of the *** invoice of purchase etc. They CLAIM that it wasnt wrapped properly. How they knew that by the the photos i supplied of the ALREADY unpacked box with the shattered glass at the bottom.... It was a HEAVY DUTY ********** shipping box that was used. This is a complete scam of "Insurance" and refuse to reimburse me for a new PC. 2 1/2 months with only emails as there is no one to physically speak to.

    Business Response

    Date: 10/26/2022

    Dear *******,

    I'm sorry that this has dragged on so long.  Even though ***** deemed that the breakage was due to insufficient packing, Collegeboxes will take the loss and provide you with $300 check to cover the amount of declared value you took out on that box.    

College Boxes is BBB Accredited.

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