Complaints

This profile includes complaints for A1 Garage Door Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  A1 Garage Door Service

  3254 E Broadway Rd Phoenix, AZ 85040-2805

  
• 

  A1 Garage Door Service

  428 S Gilbert Rd Ste 111-1 Gilbert, AZ 85296-2263

  
• 

  A1 Garage Door Service

  2615 N. 4th St. Suite 7 Flagstaff, AZ 86004

  
• 

  A1 Garage Door Service

  2250 McCulloch Blvd N Lake Havasu City, AZ 86403-5907

  
• 

  A1 Garage Door Service

  14309 Toepperwein Rd Ste 308 San Antonio, TX 78233-3850

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately, it has been 8 business days in which I have been patiently waiting for a $39 refund, which was confirmed by their installer and a customer ********************** representative. On June 4, I had a garage door opener installed and when I booked the appointment online, I received an email from this company indicating I would not be charged the $39 service fee. When the installer quoted me a price to replace the garage opener, I notified him of this, he agreed and entered it into the system but right after my credit card was charged, the installer discovered I was charged the additional $39 and said I would receive a refund. I called customer ********************** 3 days later and they indicated it had to go to Accounting (no idea why a simple refund is so complicated) but I am still waiting for the $39 credit. Thank you.

  

  Business Response

  Date: 06/19/2024

  Dear *****,
  I apologize for the inconvenience youve experienced regarding the refund for the $39 service fee. I have confirmed that your refund has been processed, and you should see it reflected on your bank statement today. Thank you for your patience and for bringing this to our attention.
  Sincerely,

  ***************************

  Client Experience Manager

  Customer Answer

  Date: 06/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a garage door from A1 Garage Doors and had an install date of 5/28/2024. Installer came and there were issues with the install. The door was the incorrect color and one of the panels was an incorrect size and was causing a gap at the top of the door when it closes. The incorrect size of the door caused the door opener to not be able to be installed. Installer entered a warranty issue report. We were told someone would be out between 8 - 1 on 8/31. I called at 2pm and asked for a status, I was told tech would call to provide ***, no one called and he finally showed up at 5:30pm. He got the correct color and measurements and we were told a replacement door would be ordered and we'd get a call to schedule installation. We heard nothing from anyone at the company. On 6/10 after not hearing anything, I contacted A1 and I was told that they were waiting on the vendor and they would follow up and contact me within 48 hours as it could take that long for a response. I received NO communication. On 6/13 (72 hours later) I contacted A1 again for an update and again told that they were waiting on the vendor and would follow up again. I was told the new panel was ordered. I explained that we were not waiting on a panel, we are waiting for an entirely new door with the corrected color and the corrected size. She stated that she can't see the full order details. No one seems to know anything about our actual order, if it was placed, when it will be received. I have received no communication from the company to keep up updated on status. I have had to make all contact only to be told that they have no answers. I want the garage door that I ordered - correct color and correct size and installed. We are currently using a garage door that causes a gap and has to be opened and closed manually. We have paid a $5000 deposit on a $10,000 door. Please help me in getting this resolved.

  

  Business Response

  Date: 06/13/2024

  Dear *** ******-****,

  
  Thank you for bringing this matter to our attention. We sincerely apologize for the troubles and inconvenience you have experienced with your garage door order. Your complaint has been received and I have personally brought this to the direct install coordinator manager's attention. They will be looking into the issue and will contact you immediately to inform you of the status.
  Once again, we apologize for the inconvenience and appreciate your patience as we work to resolve this matter.
  Best regards,

  ****** *******

  Client Experience Man

  Customer Answer

  Date: 06/13/2024

  Response provided by A1 doors at around 2:53pm with the notation that we would be contacted immediately. It is now end of business day and neither my husband nor I have been contacted. This is consistent with the lack of communication by A1 garage doors. We have been told repeatedly that we would be contacted with updates and not once has anyone from A1 reached out to us over the last 16 days since the installation was unable to be completed. Their lack of communication is the most frustrating part of the process. Mistakes happen but they have done nothing to try to rectify it or at minimum contact us to keep us informed of what is happening.

  

  Business Response

  Date: 06/14/2024

  Hi ***,
  We are very sorry for all the inconveniences you've experienced. Most, if not all, of the issues you've faced are completely unacceptable. I have spoken with the manager in charge of resolving these problems. We have a recording of your conversation with her at 4:53 PM Central Time. She has provided her direct phone number and is committed to finding a solution to fix all your issues as soon as possible. The prior communication was poor, but we now have the right people working on this, and you are our top priority.
  Thank you,
  ******

  Customer Answer

  Date: 06/20/2024

  I was contacted on Thursday 6/13 by ****** and she apologized for the lack of communication. She asked if we'd be willing to find someone to paint our garage the correct color. After discussing with my husband, I contacted ****** on Friday 6/14 and explained that we did not want a painted garage that will flake in the coming years, we want the color that we were promised in our order. She explained that it was with her higher *** for review. I explained that **** ******, the tech that originally came out to sell us the door and subsequently came on 5/31 to re-measure and review the color specifically stated to us when he left that the correct size and color garage would be ordered and we would be contacted to schedule install. **** stated that it was possible that he gave the incorrect color swatch name for the order as the door we received was not the color of the swatch that we were shown. ****** stated on 6/14 that she would reach out to me early the next week (week of 7/17) with an update. As of today, Thursday 6/20 I have received no further communication from ****** or anyone else at A1. I called ****** at 1:03pm ET (she is on PT) and there was no answer so I left a message. I am still awaiting a response with some resolution and have not yet received that. Only a call with an apology on 6/13. 

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9, 2024 A1 Garage sent a technician to conduct what the company calls their ********** Tune-up. When I made the appointment I communicated that I had an all inclusive coupon for *****. When the technician arrived he told me his lap top was only allowing him to charge/trip fee and the total ***** plus an additional service/trip fee and the total would be ****** which I was charged on my credit card. I called their customer ********************** department at ************ and text's with an advisor they said I'd get a refund. (see attachments) The Technician really didn't even do a tune-up only a quick inspection and took pictures. I had already replaced the Motor in2022, the cables in 2023 and the springs in 1/2024 but he still kept trying me to replace the springs. This was nothing but a scam switch and bait. He kept shaking my garage door until he loosened up the lower brace that affected the light security sensors. ( I fixed/tightened the brace and set alignment myself) I was expecting a tune-up at the advertised price. I received neither! I expect a refund of $47.95 job# is *********

  

  Business Response

  Date: 06/13/2024

  Dear ***,
  Thank you for bringing this matter to our attention. I have thoroughly investigated your job and the concerns you raised. We apologize for how your service call was handled and for any inconvenience caused.
  Regarding the service you received on May 9, 2024, we understand that there was a discrepancy in the charges and the service provided. We apologize for this oversight and any frustration it may have caused. I want to assure you that your refund request of $47.95 will be processed immediately.
  We strive to provide excellent service and value to all our customers, and we regret that we fell short in your case. If you have any further concerns or need additional assistance, please do not hesitate to contact us.
  Sincerely,

  ***************************

  Client Experience Manager

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am th son in law of *************************. She is a 95 year old widow who would have no idea of what a garage door repair should or would cost. She trusted the company. One only needs to look at the file attached to see the problem. First, the invoice was not presented until it was asked for weeks later. Second-it is highly unlikely that parts with differnt costs end up being billed at the same amount. In addition, why would anyone charge this amount of money to repair a door when a new door is similar priced. Any peer repair company would not replace or supposedly replace all of the garage door parts, they would repair the issue. In this case it was a spring.The most concerning thing is the predatory pricing. Making a fair profit is understood. Charging $309 for a $30 part is predatory.It is my believe that they did this because they would not likely get a challenge from a 95 year old. I am sure they will say she accepted their quote and even if she did, it does not give them the right to charge what they did. Please contact me with any questions.

  

  Business Response

  Date: 06/13/2024

  Dear ****,
  We deeply apologize for the inconvenience and concern this situation has caused. We take these matters very seriously and want to assure you that we do not take advantage of elderly people.
  Our Vice President is currently in the process of offering a good faith refund to address this issue. We are committed to resolving this matter fairly and promptly.
  Thank you for bringing this to our attention. If you have any further questions or need additional assistance, please do not hesitate to contact us.
  Sincerely,

  A1 Garage Door Service

  Customer Answer

  Date: 06/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A1 Garage Door Replaced my broken garage door for $5,994.43. I gave them my credit card twice, once to pay 1/2 down and again two days later after install for the other half of $5,994.43. However, later they wanted to charge another $214.20 for a diagnostic fee when I was told by their accounting person on a recorded line (which I had to acknowledge while ***** the technician was at my house) the total owed was $5,994.43 and should have included all fees as I was told it did. I then verified the total amount owed as $5,994.43. At no time was I charged an additional $214.20, nor was it brought up. That was their error. I was given a $400.00 discount instead of the $500.00 discount that was being promoted for the month of January. They verified they had a white door in stock that was verified by the technician and A1 Garage office personnel on speaker phone so we all knew and were on the same page. However, that was not correct either. I was called the following day by someone from A1 Garage stating that the door was not in stock and all they had was a tan colored door. This caused an issue with my *** as the door must match the house color. I was told there was going to be a delay and I should have verified the door was in stock first. I told him I and the technician did. He did not care. I had no choice but to take the tan garage door as my door was broken and I had already paid 1/2 of the cost down. My *** was aware the garage door would be replaced that week. Later, A1 stated they would send someone the following Tuesday to paint the door white, but the painter was unable to do it that Tuesday and I had to inform the *** that it would not be able to be painted. It is a $25.00 fine. It was one issue after another issue. I called and left a message with ********* to speak to the owner of A1 Garage, but was ignored. I argued with the accounting people and got nowhere. Now they are sending me to collections for $214.20. I paid $5,994.43 in full.

  

  Business Response

  Date: 07/01/2024

  Dear *******,
  
  We deeply apologize for the frustrations and issues you experienced with your new door installation. After reviewing all the details, job notes, and calls, I understand where the misunderstandings arose.
  
  There were indeed two invoices in question. The first, dated 1/1/2024, for $214.20, covered the labor charge to free your trapped cars. The second, dated 1/2/2024, was for the new door installation. You were given credit for the first invoice on the second invoice.
  
  In good faith, we will resolve the remaining balance, and you will owe nothing further. We apologize for the confusion and any inconvenience caused.
  
  Regarding the door color and the *** issues, we regret the miscommunication about the door being in stock. The subsequent delay and the need for painting caused you further inconvenience, and for that, we are truly sorry.
  
  We appreciate your patience and hope you are now satisfied with your new door. If you have any further concerns, please feel free to contact us.
  
  Sincerely,
  
   
  
  ***************************
  
   
  
  Client Experience Manager

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5-14-2024 A1 Garage tech *********** arrived for tune-up ($29.99 coupon). Door was functioning fine. I was also interested in replacing the torn bottom seal. Tech took door parts off for tune-up & claimed they needed replacing. I heard a loud noise & headed out to garage. Tech said "I almost bought you a new door". That side had "dropped". It is now not operating properly & louder than before he touched it. Tech *********** assured me after all work was done existing door would be fine. Final step was putting piece on bottom for addl support (tech put hole in my ******** didn't see this until after he left, then I notified A1 office). Tech also left rubber side seal cut off which door got caught on when closing. Door is now louder before A1 was here. On May 23, tech. ******* came out to follow-up. He agreed work was not acceptable & questioned why done this way. He then called (******, manager of West Allis location), but he was leaving for long weekend & would call me 1st thing Tue (5/29). ******* noted many problems with the work initial tech *********** had done. We discussed starting over since door now needs replacing. Asked if I would be ok if the amount paid ($2633) would go towards that. Reluctantly, I said yes. I have left several messages for both ***************** but NO call back. I simply want this resolved or a refund so I may contact another contractor to do so. Thank you.

  

  Business Response

  Date: 06/04/2024

  Hello ********,
  I'm sorry to hear about the difficulties you've been experiencing. I have reviewed your job history and see that we have an appointment scheduled for June 6th for a technician to come out and find a solution. I've also spoken with the General Manager and ******, and they confirmed that you spoke with them today. Let's see how the next appointment goes, and we'll take it from there. Our goal is to ensure you are satisfied with the outcome.
  Thank you,

  ***************************

  Customer Answer

  Date: 06/06/2024

  
  Better Business Bureau:
  

  ***** from A1 Garage was at my home today to assist in resolving complaint ID ********. On Jun 10th a replacement door (& all parts) will be installed.   My request for credit of previous amount paid was honored. A1 Garage did what was necessary to resolve this. Thank you to ***** for resolving this successfully, as well as all involved at A1 Garage.
  
  Regards,

  
  
  *****************************
  
   

  
  

• Initial Complaint

  Date:06/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and paid a deposit of $6000 for garage doors on May 2, 2024. I dont know why the invoice date is dated of April 25, 2024 because the first time anyone came out and I talked to anybody was May 2. As you can see the date next to my signature is May 2. Either way, I decided to cancel the order and follow the contract by contacting them within three business days. as you can see in the cancellation form that I sent them. I also called and talked to someone to cancel on May 5th. They stated they were filling out another form as well. According to the cancellation form, I should have been remitted the funds within 10 business days. I paid with a personal check. 10 businesses days came and went and I heard nothing. I contacted them to see what was going on and after numerous phone calls over several days was finally told that the check was mailed on May 17 and to give it 10 business days from that date. I gave it another 10 business days and still nothing. So now were at April 2nd, 2024 and I still dont have a check and have not been contacted. I have asked numerous times to talk to the accounting department because when I call into customer **********************, they say that they cant do anything other than send accounting a message or call them for me to have them contact me. They didnt have a number for me to call and speak to someone. I waited on hold and was then told that they couldnt get ahold of anyone but they would leave a voicemail and send an email to have someone contact me. That was on Friday May 31st. I still havent heard from them. I want to get my refund as quickly as possible. I know that had I not followed the contract and not canceled within the three business days they would not have either refunded any of my money or Im sure I wouldve paid a penalty. Why is it that even if I follow the rules, they dont have to? And then I dont get anybody that I can talk to that can give me an answer other than could you give us a few more days?

  

  Business Response

  Date: 06/03/2024

  Hello *****,
  Thank you for bringing this to our attention. I apologize for any inconvenience caused. I have confirmed with our accounting department that check #***** was cut in the amount of $6000 and mailed on May 16, 2024. We appreciate your patience and understanding. Please allow a few more days for the check to arrive.
  If you have any further questions or need additional assistance, please don't hesitate to contact us.
  Best regards,

  ***************************

  Client Experience Manager

  Customer Answer

  Date: 06/03/2024

  it is now June 3 and I still have not received a check. This is causing me financial is***s. I will now be contacting a lawyer to *** for damages as well. Shouldnt lie to a customer because it doesnt take 18 days for something to be mailed from *******, ** to ************, **.

  

  Business Response

  Date: 06/04/2024

  I understand your frustrations, I would feel the same. The first check was indeed mailed back around 5/16/24.  The latest information I received, was that accounting went ahead and cut a new check and had it overnighted to you this morning.  Hopefully you have received it by now, please advise if you don't receive it.

  Thanks,
  ******

  Customer Answer

  Date: 06/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I did receive the overnighted check today. I consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:05/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1-1824 I am writing to express my dissatisfaction with the recent service I received from A1 Garage Door. I paid for a repair service for my garage door, but after the technician's visit, the door only worked for about four days. When I requested another visit to fix the issue, I was informed that I would be charged the full price again.Moreover, the first technician who arrived did not assess my needs or address my initial concern. Instead, he immediately attempted to sell me a $15,000 garage door, which I found highly inappropriate and unprofessional.This experience has been very frustrating and reflects poorly on A1 Garage Door's customer **********************. Due to this, I will not be doing business with or recommending your company in the future.I urge you to look into this matter and take appropriate actions to prevent such issues from occurring again.

  

  Business Response

  Date: 06/03/2024

  Hello **************,
  We are sorry to hear you're having issues with your door. When our technician arrived on January 18, 2024, he advised that your torsion springs needed to be replaced. He mentioned that the improper springs were causing extra wear and tear on your opener. The technician attempted to adjust the door and opener, successfully getting it to operate at that time, but he warned that it might not last long without the proper replacements.
  On February 1, 2024, we returned and made further adjustments to the door and opener, and the door was operating then as well. However, we did caution you that we couldn't guarantee how long the fix would last without the recommended replacements. We have a 30-day warranty, and we did not receive any notification of issues until your posted complaint.
  Without the recommended replacements, we are unable to move forward with further repairs. We regret how this situation has turned out, but we cannot provide additional service under these circumstances.
  Regards,

  ***************************

• Initial Complaint

  Date:05/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an ad for a free quote from A1 garage and called them to schedule just that. Nothing was signed, no info was given to charge me just a free quote for the spring repair. After I got the quote and had another company quote me 1/4 of the price of A1 I obviously went with the better option. Later I received this demand letter for me to pay or they will "send me to collections". They have none of my info other than my name and address. How can a company make this threat to send someone to collections when they advertised a free quote. They later said it would only be free if I moved forward with them which again nothing was singed based on those terms. This gimmick of baiting "free quotes" that later turn to a demand later should not be illegal!

  

  Business Response

  Date: 05/16/2024

  Dear *****,
  We appreciate you reaching out to ** and bringing this matter to our attention. We sincerely apologize for any inconvenience you've experienced. After reviewing your case and examining the job notes and call records, it's clear that there was a breakdown in communication from our end. We want to assure you that we will be voiding the outstanding balance on your account, resulting in a zero balance.
  Thank you for your understanding.

  Regards,

  ***************************

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a garage door installed on 4/1/2024. When the installer was done, there was a 3 inch gap on the right side of the door, it wasn't flush to the concrete. I asked him why there was a gap he said the door is level, the ground is not but our old garage door was flush. I told him there is no way we would have agreed with that, It's ridiculous to think we would spend $7,000 and be ok with a 3 inch gap. When another person came back to look and talked to my husband he claimed that the salesman should have done a check on if the ground was level and he did not do that. He also did the steps the original salesperson should have done. My husband made a comment about oh so you are here to cover your ass? And he shrugged and said basically. My husband mentioned to the original salesman that the ground was not level. The installer said that if the salesman had done things properly, they wouldn't have taken the job. We originally just wanted the top panel fixed and decided to go ahead with the new door and now we have a door that rain or critters could get in, someone could probably force it open. Then the company wanted a mudjacking company to come give an estimate. We went through that process and my husband has called twice and they refuse to return our call. The money had already been released to the vendor before we could stop it so they probably just don't give a ****. It's a lot of money because someone didn't do their job properly.

  

  Business Response

  Date: 06/19/2024

  Dear ****,
  We apologize for the inconvenience you experienced with your garage door installation on 4/1/2024. We're glad we could send a technician to correct the issue and that you are now satisfied with the final result. Your feedback is important, and we appreciate your patience as we resolved this matter.
  Sincerely,

  *************************;