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Business Profile

Grocery Store

Sprouts Farmers Market Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Sprouts Farmers Market Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sprouts Farmers Market Inc has 73 locations, listed below.

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    Customer Complaints Summary

    • 64 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered $200 in gift cards for my daughter on August 20. See attached email receipt. They are offered in $100 increments so I ordered two. They were shipped on August 23. See attached shipping confirmation email. My daughter received the shipment and there was ONE $100 gift card enclosed, NOT TWO.Subsequently I have emailed Sprouts three times and left a voicemail. They keep telling me to allow up to ********************************************************** the tracking number of the order that was already received. I keep telling them it was received but that one $100 card was not in the envelope. Then they turn around and repeat the same response with the same 12 day deadline and the same tracking number. It's like they didn't read or comprehend what I was telling them at all.I want a refund for the missing $100 gift card. I do not want them to even issue the gift card at this point because I don't want them having my money. I just want the refund immediately, thank you.

      Business Response

      Date: 09/27/2022

      Customer Relations spoke with **** and she confirmed that the second gift card was fianlly received.

    • Initial Complaint

      Date:08/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I shopped at Sprouts today, August 17th for Instacart. Ive never had an is*** shopping at this store for Instacart nor when I shop for my personal items. I approached the register as someone was finishing checking out in front of me, I placed the order divider on the conveyor belt. I then proceeded to place all 3 orders divided on the conveyor belt. However, after the cashier finished with the customer in front of me, she threw the divider stick on the conveyor belt with force almost hitting me. She didnt greet me and proceeded with an attitude as if she had an underlying is*** with me. I did absolutely nothing to her and I could actually *** for emotional distress for the way I was treated. She threw the stick so hard that the wind from it hit my face. Im guessing she think I was beneath her because I was shopping Instacart, so she didnt have to treat me as a customer. However, Im actually a very successful business owner who uses Instacart funds to invest in the stock market. She would never be able to work for my company portraying such nasty behavior. *** worked in corporate in my early 20s, so I know first hand what legendary and simple customer service is like. She topped it off with Safe troubles at the end of the horrible experience. Thats rude and condescending after she told the previous customer to have a nice day. If she doesnt lose her job or receive the proper disciplinary action as a result of this, Im bringing it to the media and Im suing for emotional distress. Please dont be fooled because shes an older employee. Shes passive aggressive and in this sense I considered it to be aggressive towards me as a human being. I will reach both sprouts and store 816 that you cant treat people the way you see fit because I have the funds to take this to the step legally. The camera in the store should be able to show the evidence. Im not confrontational and thats why I contacted the bbb.

      Business Response

      Date: 08/25/2022

      Thank you for contacting Sprouts. We apologize for your recent experience at our ********** location. Our mission every day is to provide an enjoyable experience for our guests through excellent customer service and fresh products at value prices. We have shared your feedback with the appropriate levels of management with a request that you be contacted.

      Again, thank you for reaching out and making Sprouts a part of your **********************.

      Sincerely,

    • Initial Complaint

      Date:07/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/22/22 Sprouts store at *************************************, *****. I was overcharged on two items (out of 10) at the self serve register. This happens often. They should be investigated to see why this happens so often. Seems like fraud to me.

      Business Response

      Date: 09/26/2022

      Number: INC1102656
      Date: 2022-07-22 07:49:30 MST
      Dear ***********************************,
      Thank you for contacting Sprouts. We apologize for your recent experience at our ***** location. Our mission every day is to provide an enjoyable experience for our guests through excellent customer service and fresh products at value prices. We have shared your feedback with the appropriate levels of management with a request that you be contacted.

      Again, thank you for reaching out and making Sprouts a part of your **********************.

      Sincerely,
      Matrasa
      Sprouts Customer Relations

    Sprouts Farmers Market Inc is NOT a BBB Accredited Business.

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