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Business Profile

Hearing Assistive Devices

Miracle-Ear Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

This profile includes complaints for Miracle-Ear Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Miracle-Ear Centers has 16 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My appointment was on July 5th. An ad for $995 brought me in. Had I known it would be like a used car purchasing experience, I never would've bothered going.I had the hearing test, and of course the ones I liked and wanted were the most expensive $7k +. I initially provided a ****. dep, and within 24 hrs called and cancelled.The tech (*******) that helped me, replied with a voice-mail asking, for me to call him so we could, "figure out a solution that's best for everyone." Best for, "EVERYONE", not with my money!I was then told I couldn't have a refund without an appointment to sign a cancellation It's an hour ride each way).I got off work early, drove all the way out there and ******* had a home visit so couldn't see me!! He said he couldn't email the cancellation or Docu sign electronically. He made it really difficult, and to shorten a long story, here is I'd September 19th, and they still have not refunded my $**** deposit!!

      Business Response

      Date: 09/24/2023

      We reached an Agreement directly with *********;to resolve her concerns and this will be resolved including the requested Refund in the next few business days.

      ***************************,

      President, SISH dba Miracle-Ear

    Miracle-Ear Centers is NOT a BBB Accredited Business.

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