Reviews
This profile includes reviews for Patrick Riley Cooling Heating and Plumbing LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 11 Customer Reviews
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Review fromMarianne F
Date: 07/04/2025
5 starsWe are extremely happy with Patrick Rileys service and the technician that we have had several times who is named *****. He is very knowledgeable and professional, and we would highly recommend him and the company to anyone that is in need of air conditioning service.Review fromCarolyn P
Date: 02/21/2025
1 starCarolyn P
Date: 02/21/2025
On 12/27/2024 we had our alarms repaired and then signed up for a 1 year maintenance plan. This has been a disaster. That plan will be cancelled for good and this company will never do work for us again. However, it seems like all of these companies try to sell you things you don't need or create problems for the customers. The maintenance plan included HVAC, *********************************** and it's been a money pit and **** poor work performance along with odd behaviors from the employees (like eating all of our popcorn & another telling us he's OCD but has an attidude to boot). The one yr maintenance plan was $1,392.00. We had HVAC checked and paid and additional $950 for that "preventative repair". Then comes the plumbing check and the wax ring was repaired for another $953 for our toilet to leak from the base a week and half later. Then another employee comes out to "correct" the error only to tell us it our toilet gasket to be fixed which is now another $400. ***! When does this stop? I'm not allowing this to continue. I won't have them return in 6 months to tell me there's more problems that need to be corrected and then try to extract another 3K from us.
Patrick Riley Cooling Heating and Plumbing LLC
Date: 02/25/2025
Hello *******,We've reviewed your customer file with the associated account notes, corresponding communication efforts, and further actions taken. Firstly, we want to apologize for your disatisfied experience with our services and appreciate the opportunity you've given us to find a more satisfactory outcome and solution to this matter by issuing a refund. Our customer experience is the absolute most important priority to our entire business,and however we are able to resolve any issues, we will always do our best. We're very happy to hear you were satisfied with the resolution of this matter and if you have any further questions or concerns, please do not hesitate to contact us at **************.Review fromAlexander F
Date: 01/13/2025
1 starAlexander F
Date: 01/13/2025
I initially hired ******* to install my A/C unit and continued with them for regular maintenance, even after the company became Patrick Riley. Their technician, ******* *********, came to my house for a maintenance visit, spent about an hour inspecting the A/C unit, said everything was fine, charged $150, and left. However, the outdoor A/C unit stopped working the same day.I called the company to fix the issue, and ******* came back. After another inspection, he claimed it wasn't his fault and that my recently installed A/C unit required $1,700 in repairs. I found this hard to believe and decided to get a second opinion.The new company discovered that ******* had either lost or removed approximately 3 pounds of refrigerant from the system, causing the problem. They fixed the issue for just $540a fraction of what Patrick Riley had quoted.I strongly advise against using this company and their deceptive technicians. They do not deserve your trust.Patrick Riley Cooling Heating and Plumbing LLC
Date: 02/25/2025
Hello *********, We've investigated this matter with the technicians, customer support team, and the department supervisors, as well as read the notes on file. First and foremost, we apologize for any inconvenience and misunderstandings that led to your dissatisfaction with our service. As we were happy to return for a system check in order to follow technical protocol for the refund to be issued, it appears you were not interested in those efforts we tried extending to resolve this matter for you. If at this time you would like to continue a discussion for finding an agreeable solution, please contact us at ************** as we hope to hear from you in this regard.Review fromDonna P
Date: 09/26/2024
2 starsDonna P
Date: 09/26/2024
I think my elderly neighbor has been taken advantage of!! Because she has Patrick Riley out annually to check on her systems ( most likely talked her into a service plan), yesterday she was told scary stories as to what can happen if she doesnt bring her electrical panel up to code?! Theyre charging her $6000+ to replace her electrical panel and replace outlets. Really?!! I approached the technician and asked why it was necessary, and was told the foil looked burnt? There are hundreds of homes in my neighborhood that are ***** years old, and I know of no one else having their electrical panels changed out and brought up to code, which even isnt a thing! I find taking advantage of a 90 year outrageous!Patrick Riley Cooling Heating and Plumbing LLC
Date: 02/25/2025
Hello *****,We absolutely appreciate the concern for your neighbor and are truly grateful to know individuals like yourself care for those around you in your community. If you could possibly provide any amount of verifiable information for this service in question, we'd actually be able to investigate this matter further, otherwise there isn't any opportunity to provide resolution. Please know that our company as a whole would NEVER stand for ANY business practices which might take advantage of ANY customer, and this review you've left has not/ will not be taken lightly. This is a serious claim we want to look into so that if verified, we can then do everything in our power to rectify any errors which might've occurred on our behalf.We take your feedback extremely seriously and highly encourage you to reach out to us at ************** to discuss this further for corrective actions to be taken immediately. Thank you.Review fromMyndi C
Date: 04/19/2024
1 starMyndi C
Date: 04/19/2024
**** never recommend this company again after this week and will be reporting them to attorney general and BBB.We started with Patrick Isleys when we bought our home. The previous owners used them to install AC units. The first year with their maintenance plan was phenomenal. They never recommended crazy things, took care of everything and kept us in perfect working condition. We used them for plumbing and servicing our units.The second year, seemingly since they were bought out has been trash. Plumber came out, recommended almost 2k in repairs. Ended up costing us $300 elsewhere and they were super aggressive and rude when I declined their recommendation.This time we had them out for electrical because we have their maintenance plans, the guy recommend $4100 in repairs and insisted that we must do it because our breakers were out of code, our wires were worn down, all kinds of stuff. Had me fearful of all the worst case scenarios. I told him we needed more opinions, he informed me several times how other electricians would charge me just to come out. The kicker was, he could even tell me what our problem was, he needed to charge all these additional diagnosis fees just to find the problem.Well, we had another person out for $50. Ended up out the door costing $500 to fix our problem and the guy informed us nothing is out of code, nothing is worn down. Everything is in working order and he completed the repair.This company is turning into a scam, nothing but shady sales people who come out and see a woman alone and try to scare her into a bunch of unnecessary repairsPatrick Riley Cooling Heating and Plumbing LLC
Date: 05/01/2024
Thank you for your feedback. We will be in touch as soon as possible to discuss this further. Thank you for reaching out.Review fromJohn F
Date: 10/26/2023
1 starJohn F
Date: 10/26/2023
Tech attempted to replace an entire system of perfectly working parts with a price tag for repairs, higher than that of a new system. This is not the first time this has happened either. Will NEVER use them again. I would consider this Fraud and so should you and the ***Patrick Riley Cooling Heating and Plumbing LLC
Date: 11/02/2023
Thank you for the feedback. We will have a manager reach out as soon as possible.Patrick Riley Cooling Heating and Plumbing LLC
Date: 11/07/2023
Hello ****, we have called you and left a voicemail. Could you please call us back at ************ and ask for ******? We would love the opportunity to discuss your experience and see if there is anything we can do to turn this around. Thank you!Review fromRobin B
Date: 02/16/2023
1 starRobin B
Date: 02/16/2023
I made an appointment with Isley's Home Service a week prior to 2/15/23. When the date arrived I waited and waited and of course, no tech and no phone call to notify me they didn't plan to show up as they no longer supported the service I was calling about in the first place. I mentioned that good customer ********************** would have entailed a phone callPatrick Riley Cooling Heating and Plumbing LLC
Date: 11/02/2023
We apologize for the miscommunication on our end. We will have a manager reach out to discuss. Thank you for the feedback.Review fromSandra B
Date: 08/17/2022
1 starSandra B
Date: 08/17/2022
Wanted to charge ****** for this five minutes work ,said it was for troubleshooting and he replaced a fuse. Never mentioned this charge beforehand. Then came the estimate of what I needed to get it working right. Hard start kit ****** , electrical surge protector ****** , fan motor and cap *******. plus to get this ,at these prices I had to ad the *** package for 239.00.I ended up getting the hard start kit and the *** and surge protector. After some convincing on my part he removed the trouble shooting fee. Still ended up paying a lot more then I should have for what was done ******* I will not use this company again they are out to rob you blind.They try real hard to sell you a new unit at a robbery price.I DO NOT RECOMEND THIS COMPANY UNLESS YOU HAVE MONEY TO BURN. THERE PRICES ARE OUTRAGES !Patrick Riley Cooling Heating and Plumbing LLC
Date: 08/22/2022
Hi, ******. We are sorry to hear that we didnt meet your expectation. We have very high expectations at Patrick Riley Cooling *********************************************** and would love the opportunity to improve. Please get in touch with us at **************!Review fromphil g
Date: 08/13/2022
5 starsphil g
Date: 08/13/2022
the technician ***** was great, very polite and knowledgeable, Highly recommend!!!Patrick Riley Cooling Heating and Plumbing LLC
Date: 08/17/2022
Hi, ***** Thanks for taking the time to share your positive experience. We truly appreciate it!Review fromJeffrey T
Date: 07/26/2022
1 starJeffrey T
Date: 07/26/2022
The salesman for new a/c offered no payments for 12 months and then had us sign documents that were wrong and received a first payment due end of July 2022. I called the lender and they told me the company could have us re sign correct documents and they would accept.However, I have been trying to communicate with *******************, owner, the salesman, and a few other employees with no resolve or reply.Patrick Riley Cooling Heating and Plumbing LLC
Date: 08/01/2022
We appreciate your feedback. We have passed your review along to *******************, General Manager of Patrick Riley. He will be reaching out soon to discuss. If you would like to call sooner, feel free to call ************ and ask for *** We hope to resolve this soon. Thank you!
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