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Business Profile

Identity Theft Protection

PrivacyMaxx

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Identity Theft Protection.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a ltr dated 10/17/2024 from Privacy Maxx. Return add. ********************************************************************************. Ph #************. For ACC #XN013879-2 I've never heard of this company, let alone done business with them. The *** indicates my payment was declined. 11/17/2024 received a bill for $49.90 & a form asking for cc or banking info. 12/17/24, rcvd bill for $74.85 & asking for cc/bank info.

    Business Response

    Date: 01/06/2025

    January 6, 2025

    Better Business Bureau
    **********************
    *******,*******; 85014

    RE: ID #: ******** / **** ******

    Thank you for forwarding **************** correspondence regarding this matter.

    In September 2024, an order was placed under the name **** D. ****** at **********************************,with the contact number ************. During the call, a 30-day trial of PrivacyMaxx services was offered. The order was confirmed with a **** card ending in 7818, and the customer verbally agreed by stating, "yes."

    On September 10, 2024, PrivacyMaxx mailed a welcome letter outlining the services provided. Subsequently, on October 2, 2024, a reminder letter was sent, notifying the customer that the trial was nearing its conclusion. This letter also informed Mr. ****** that the credit card on file would be charged on October 16, 2024, and on the 16th of each following month unless the account was canceled.

    On October 16, 2024, PrivacyMaxx sent a letter stating that the credit card on file had declined and requested updated payment information to avoid service disruption. Additional invoices for the past due amount were mailed on November 15 and December 15, 2024.

    On December 27 and December 30, 2024, we received voicemail messages from the ****** household. Return calls were made on December 27, December 30, December 31, 2024, and January 2, 2025, with voicemail messages left in response.

    On January 6, 2025, we spoke directly with **** ******, canceled the PrivacyMaxx account, and cleared the account balance.

    At PrivacyMaxx, we are committed to 100% customer satisfaction. Customers are welcome to modify or cancel their accounts at any time. We sincerely apologize for any inconvenience this matter may have caused Mr. **************** summarize, **** Hittles PrivacyMaxx account has been canceled, and the balance has been cleared to a zero balance.

    If you require any further assistance, please do not hesitate to contact us directly at **************.

    Best regards,

    Customer Answer

    Date: 01/07/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** ******

     

PrivacyMaxx is NOT a BBB Accredited Business.

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