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Business Profile

Identity Theft Protection

PrivacyMaxx

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Identity Theft Protection.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Leslie B

    Date: 12/28/2023

    Leslie B

    Date: 12/28/2023

    TOTAL SCAM!My elderly mother, 84 years old, asked me to look at a reoccuring $24.95 monthly credit card charge from TGI *Privacy. I called TGI and they told me they keep an eye on your social security number to prevent fraud. I told them my mom did authorize this. They told me my mom must have ordered something on-line from a third party and the third party received her authorization for their service. I told them my mom is 84 and does not know how to get on-line, she doesn't even text! They told me they would refund 2 months. I called her credit card company and found she had been charged for 19 months. The charges will be reverse d and I will be reporting this scam to the **** Attorney General. This is a scam!!!

    PrivacyMaxx

    Date: 01/16/2024

    We apologize for any confusion about how your mother signed up for the services. It appears one of our staff members contacted you by phone to discuss this issue on several occasions, and you stated you were unable to speak with them at that time. We can confirm your mother's account was canceled on 12/28/2023, and we issued a refund for $149.70 on 12/29/2023. If you are unsatisfied with the refund or need further assistance, please give us a call at ************** or email ******************************** and wed be happy to help. We are committed to 100% customer satisfaction and shall be awaiting your response.

  • Katherine J E

    Date: 08/30/2023

    Katherine J E

    Date: 08/30/2023

    This is a scam.!! Somehow my mom was signed up for something she never signed up for. They are stealing from the elderly and automatically signing them up for charges. Says to call to cancel But last time. We did this they billed our phone. Stop scamming people !! How do you get on her credit card ?

    PrivacyMaxx

    Date: 11/01/2023

    We apologize there were no available reps to assist you when you initially called in to cancel your mothers account with us. It appears one of our staff members attempted to contact you by e-mail but was unsuccessful. Unfortunately, we have been unable to locate the account in question because we do not have your mothers name. We would be happy to assist in locating and confirming the account was canceled if you would like to give us a call at **************. We are committed to 100% satisfaction, so if you have any additional questions or concerns, you can reach us by calling ************** or email ******************************** and wed be happy to assist you right away.

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