Complaints
This profile includes complaints for CASH 1's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 71 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took out a loan with Cash 1 and I have always paid them back 100% of the time, due to a change of employment my pay dates fell outside of the payment due date. I reached out to Cash 1 and explained my situation and the customer service agent responded with Oh well thats not my problem and you have to pay by this date. I explained I wasnt able to do that and if they cant work with me then unfortunately my loan will be defaulted on and the customer service agent told me Well youll go to collections and go to court then. Now Cash 1 has sent me a court summons after I proactively attempted to let them know my issue and work the situation with them. This is unfair and deceptive.
Business Response
Date: 03/23/2023
We are happy to report that we have fully resolved this matter to our customer's satisfaction. We therefore consider this matter to be resolved.
We take consumer complaints seriously and strive to achieve a culture of compliance. We value our customers and look forward to continuing to serve their financial needs.
Initial Complaint
Date:03/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been with Cash 1 for about a year down the road when there was available credit I taken the opportunity in order to help me financially with my needs. But I noticed the interest been causing remainder loan to be higher than normal as if I'm either not making a payment or late payment which is not even true been paying faithfully non stop automatically from my bank account. I checked my interest which is 143% or 184% unbelievable, by thr the time it's paid off the balance would exactly close to $5,000. I was stumped *** taken back what in the ******** I that stupid and slow something needs to give or bring down this interest. I need immediate response like yesterday please no nasty agent who doesn't like their jobs. I want to get ahead not be poor already trying to move make it in life.Business Response
Date: 03/17/2023
We are happy to report that we have fully resolved this matter to our customer's satisfaction. We therefore consider this matter to be resolved.
We take consumer complaints seriously and strive to achieve a culture of compliance. We value our customers and look forward to continuing to serve their financial needs.Customer Answer
Date: 03/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
Date:01/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
my loan defaulted due to my hospitalization and my 16-year old hospitalization resulting in me not being able to work, but I have been trying to pay on this loan since October 2022 to no avail. They will not work with me. I received the court summons of the lawsuit. I reached out to cash1 to set up a payment arrangement but CASH1 representative won't assist me with an affordable arrangement and said I have to pay $*** every two weeks; on a loan that was around $ **** before all their fees might I add. When I let her know I couldn't pay that but let her know what I could do she emailed back saying that she's just going to move forward with the judgement. She wouldn't work with me at all when I'm obviously trying to rectify the account. So, now CASH1 has moved forward with the judgement. I checked the mail today (1/15/2023) and the Court documents stated "It is ordered no action will be taken by this division on the above-referenced documents", which was a claim for a default judgment on this loan. I am looking for a settlement offer to close out this loan. IF that is not an option, I am requested to remove the additional interest rates that they have added on from the original balance that they agreed to drop in a text message, withdraw any pending court documents they are trying to file, and put my loan bi-weekly payments at an affordable rate other than $***.00. Please help! My last resort is filing bankruptcy and that is something that I shouldn't have to do or want to do.Business Response
Date: 02/07/2023
*** ******* explained she is represented by an attorney in this matter. We have been unable to speak with her directly. We have reached out to the law group but have been unable to confirm representation.
We are happy to work with *** ******* to find a mutually agreeable resolution, but it is unclear with whom we should speak. We are at her disposal. We look forward to her return communication so we may address her concerns.
With Regards,
Jay D****
Compliance Officer
Customer Answer
Date: 02/07/2023
Hello,
A representative* ***** , has reached out to me via phone. I had him to follow up with me via email. He wants my checkstubs and I am not providing my checkstubs to the same people who filed a lawsuit and the courts later dismissed. The offer that they had was to drop all interest charges and would reduce the minimum payment. I have consulted a legal advice and provided them with that lawyer's name, which is with the Oswalt Law Group.They should contact us through BBB and not in any other format. Brian said that he would work up a monthly plan over the phone and would work with me, but I haven't seen any numbers yet in good faith. I have the medical documentation to reflect the extenuating circumstances that have gotten me in this position in the first place. My professional name, *** *******, has never been used in this loan....ever.
I am seeking for Cash1 to reduce the minimal monthly payment from $*** to anywhere between $******** as that is what I can handle at this time. I am also requesting that all interest is dropped from the time of the last payment. In addition to this request, I would be interested in a settlement offer that I can pay in 2-3 payments.I want correspondence to be sent through the BBB from Cash1. That way, I know it will be fair dealing.
Sincerely,
****** *******
Initial Complaint
Date:12/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
my loan defaulted and I received the court summons of the lawsuit. I reached out to cash1 to set up a payment arrangement but ***************** won't assist me with an affordable arrangement and said I have to pay $419 every two weeks; on a loan that was $775 before all their fees might I add. When I let her know I couldn't pay that but let her know what I could do she emailed back saying that she's just going to move forward with the judgement. She wouldn't work with me at all when I'm obviously trying to rectify the account.Business Response
Date: 12/21/2022
We are happy to report that we have fully resolved this matter to our customer's satisfaction. We therefore consider this matter to be resolved.
We take consumer complaints seriously and strive to achieve a culture of compliance. We value our customers and look forward to continuing to serve their financial needs.Initial Complaint
Date:12/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened a loan with this company. After making payments on this loan which was originally $400, my balance was still $386. Even after making 1-2 payments of $216, and one payment of $250. I have asked them several times what interest rate I am being charged and how much of my payment goes to principal, but I cannot get a straight answer!Business Response
Date: 12/15/2022
We are in contact with ************** ***** and have verbally reached a resolution. Please allow CASH 1 an additional seven days to finalize our resolution with the consumer.Initial Complaint
Date:11/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The employees were dishonest when processing a loan. I was not aware that a loan I had was changing. I am now stuck in a debt I cannot get out of, even though they are the ones who calculated my monthly payments. How does it make sense to calculate my monthly payments to be ************************************** interest? I feel as though that is extremely dishonest, especially when they offer an express resign option to where you believe you are signing the same loan documents as the one you previously did.Business Response
Date: 12/07/2022
We are happy to report that we have fully resolved this matter to our customer's satisfaction. We therefore consider this matter to be resolved.
We take consumer complaints seriously and strive to achieve a culture of compliance. We value our customers and look forward to continuing to serve their financial needs.Initial Complaint
Date:11/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spoke with a representative yesterday in regards to my account and she has mentioned that everyday that I am late, I would be charged 13 dollars in interest and 10 days for being late. She sent me an email with my remaining balance and this morning when checking my account because I have a payment scheduled to come out today, I saw that overnight my account had an additional 54 dollars added to the balance. I am making a complaint because I was given false information and that daily interest would make it impossible for me to pay off this loan.Business Response
Date: 11/30/2022
We are happy to report that we have fully resolved this matter to our customer's satisfaction. We therefore consider this matter to be resolved.
We take consumer complaints seriously and strive to achieve a culture of compliance. We value our customers and look forward to continuing to serve their financial needs.
Customer Answer
Date: 12/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:11/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 6, 2022 I received a phone call from Cash 1 title loans ***** * ********** *** ***** ** ***** ************* asking if I applied for a loan. I told them no, and a lady named Jill told me that someone obtained my drivers license and car registration from hacking the DMV's website. This person used my license and registration to apply for a title loan. I asked how we can stop it and she said that no loan was approved, but they put a lien on my vehicle. I've filed a police report, a report with the FTC website, opened a case with Arizona DOT Office of the Inspector General, and contacted Life Lock. I have yet to be assigned a detective with the OIG, and they keep telling me to be patient as they are busy. It's been over a month. I filled out all the documentation for identity theft, and have received no response. I've been in touch with Cash 1 multiple times to ask them to remove the lien from my vehicle and I keep getting the run around with them. Everytime I call, I get "It will be released in 2 hours", "it will be released in 2 days", "we're having program/system problems". I contacted Cash 1 again for the last time on November 14, and Gracie told me the same thing "I put in an emergency request to remove the lien, and it will be cleared in 2 hours". Gracie has refused to provide any written documentation that this lien has been removed from my vehicle. I don't have much faith in what she says because I've heard it multiple times from her. I told her that this is the 3rd time she's told me it will be removed, and all times it hasn't been taken care of and she denied ever saying that the lien will be removed. They did not physically see my vehicle to put a lien on it, which according to the Office of the Inspector General with Arizona Dept of Transportation, they cannot put a lien on a vehicle without it being right in front of them. This person who stole my license also has been trying to apply for a credit card with JPMorgan Chase, which I put a stop to,Business Response
Date: 11/25/2022
CASH
1 takes account security and identity theft very seriously. We have always
worked closely with the authorities to thwart fraudsters and be part of the
solution in combating fraudulent activity.
In
this particular case, on October 6, 2022, CASH 1 received an online loan
inquiry for Mr. *******. Our underwriting identified this transaction as
potentially fraudulent, and CASH 1 used skip-tracing tools to locate and
contact the real Mr. *******. Mr* ******* confirmed to us that this was
indeed a fraudulent attempt.
The
fraudster gained access to Mr. ********* AZMVDNow.com account and sent CASH 1
authorization to place a lien on Mr. ********* vehicle in an attempt to obtain
a loan. While it is not part of our process to keep a lien on a vehicle where
we do not intend to fund the loan, we conferred with both an investigator with
the Arizona Department of Transportation and Mr. ******** and together we
determined that this was the best option to catch the fraudster and/or help to
prevent further attempts by the fraudster.
With
Mr. ********* authorization, we intended to keep the lien for only a few days.
Regrettably, this coincided with our onboarding of a new electronic lien
provider. Despite our best efforts, the new electronic lien provider mishandled
the onboarding process resulting in our records being inaccessible for two
weeks. This delay was out of our control, but we made the mistake of not
communicating this situation as clearly as we could have to Mr. *******. The
lien was released on November 14, 2022, confirmation of which was sent to Mr.
Bulloch via email. We have since explained these circumstances to Mr. *******
and apologized to him.
We
take consumer complaints seriously and strive to achieve a culture of
compliance. We value our customers and look forward to continuing to serve their
financial needs.Customer Answer
Date: 11/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** *******
Initial Complaint
Date:11/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did take out a loan from this company. On one payment date I called to request to make the payment on a later date which I would told the payment would be extended but then I was charged the next day making my account be overdrawn and what I was trying to avoid. Payments are also due on Fridays and my contract says I have a payment date of November 11 but I was charged November 10 with no notice of an early payment date. This business is not fair to consumers.Business Response
Date: 12/01/2022
Our District Manager has spoken with her but was unable to resolve her concerns. I have since reached out to Ms. ******* but she has not yet returned my correspondence.
We hope that Ms. ****** returns our contact so we may further discuss her concerns.
Best Regards,
Initial Complaint
Date:11/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called on Wednesday November 2nd and requested a deferral and the representative I spoke with said I could have one and confirmed the payment would be placed onto the back of my loan. I kept getting harassing calls while Im burying a loved one I answer when I have time and apparently spoke with a supervisor she was rude and kept cutting me off while I was trying to talk. ******* is her name and she told me they dont give deferrals. I will be reaching out to the attorney general and a lawyer. Ive had it with this company and their employees not knowing what their policies are. Also this is not the first time I have been treated disrespectfully by ****************** had an issue with her attitude and unprofessional before. This company is a bunch of crooks will say one thing and do another everytime!Business Response
Date: 11/15/2022
We are happy to report that we have fully resolved this matter to our customer's satisfaction. We therefore consider this matter to be resolved.
We take consumer complaints seriously and strive to achieve a culture of compliance. We value our customers and look forward to continuing to serve their financial needs.
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