Reviews
This profile includes reviews for CASH 1's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 29 Customer Reviews
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Review fromMelissa R
Date: 06/20/2025
1 starTakes advantage of people already struggling to make ends meet.Review fromLavina P
Date: 06/18/2025
1 starLavina P
Date: 06/18/2025
In 22 i took out a loan for $3*. I agreed to have my 03' ******** edition Jetta with 90k miles as collateral.2 days ago i went in to chip at my line of credit She asked me if my Jetta was paid off and I said yes you should have my title in your computer system from 22.Incompetent much? Anyways,I didnt think anything suspicious when she asked me what yr my car was that I pulled up in.She said that it was nice! I answered thinking nothing of it.I was the only customer and we clearly see it through the window.Come to find out she ends up putting my Mercedes as collateral instead of my Jetta that was already on file in their system. She spoke nothing of it, it wasn't on any paperwork or the receipt and smiled the whole time she was typing. She acted out of deception, greed *** ignorance. Only way i found out she pulled this unlawful stunt was by downloading the cash1 app.The app is trash, it worked once and i was able to take a screenshot of the vehicles listed. Initially when I tried logging init kept asking me all of my information, as though I was signing up to be a new member again? Not suspicious at all. I got a error message at the last step :Banking info. I called the number under the error message and the man told me to go ahead and enter all my information in again. Again it wasn't taking my banking information thats already on file with them? Oh. But wait, theres more. She wanted me to go all the way back home for my USAA debit card, routing and acct. number Because Navy Federal, all of a sudden wasn't working. I keep a picture of my physical cards etc in my locked folder in my phone. So I give her new bank info it wasn't working and asked if my card is blocked? It was getting real suspicious but im delusional so I had to take it all out in cash.. but my question is,how do they expect to get paid? If my banking information isnt in their system supposedly and it wasn't accepting my new banking information? Corporate make it make sense, rapido.
CASH 1
Date: 06/24/2025
Dear ******,Weve made several attempts to reach you, but have been unsuccessful in connecting to better understand your concerns.Please contact us at ************** or email us at ***************************************************************************, CASH 1Review fromDaniel B
Date: 12/04/2024
1 starDaniel B
Date: 12/04/2024
At Cash 1, I walk in and ask for copy of payment and interest history, that I need to see to know where my money goes... The lady at Cash 1 refused to give me my account information and history. I told her that is my account and I have rights to see what I have been paid for, she said she can't do that, she said that is company policy, she won't disclose my account history. What is going on, are they hiding something? The last time I was approved for ***** loan that was July 2024, they said that is limit that I got approved for. So, last September 2024, I refinance to pay down to 1000, and today, I ask to pay off my balance after they debited payment yesterday and said paid off is *****. That when I was confused, why am I still over 1000 after I refinanced to reduce 1800 to 1000 and still owe 1000? I ask for history of payment and interest and they refused. I went ahead and paid off today and they give me only receipt of paid, but I demand for paper with proof of paid off and zero balance... After got it and I read, it said I was approved for *****, I was like mad, because they said I was approved limit to 1800.... Did they loan me only 1800 and keep 1000 for themselves and make me pay double? Why they refuse to disclose my payment history, I want to see actual history...CASH 1
Date: 12/13/2024
Thank you for sharing your concerns. It appears there may have been some miscommunication during your recent visit. While we strive to accommodate requests as quickly as possible, certain document requests require submission through our standard process to ensure accuracy and compliance. We regret if this was not clearly communicated to you.Our district manager has since made several attempts to contact you to clarify and assist further. We encourage you to reach out to us directly at ************** or by email at *************************************** so we can ensure your concerns are fully addressed.We value your feedback and look forward to resolving this matter to your satisfaction.CASH 1Review fromCharlie G
Date: 12/02/2024
1 starCharlie G
Date: 12/02/2024
NO LATE PAYMENTS.OUT OF 145$ ONLY 4$ GOES TGO THE PRINCIPAL. Last week the principal was 5$ out of 145$CASH 1
Date: 12/03/2024
Thank you for taking the time to leave a review of our company. We appreciate your feedback.We take great care to ensure that all our rates are competitive and in line with industry standards. And while we clearly disclose all loan terms upfront, including the APR, we regret that you are dissatisfied with our terms.Please don't hesitate to reach out to our customer service team at *************************************** so we can better understand your specific situation and address any issues or concerns you may have.Thank you again for your feedback. We take all customer reviews seriously and will continue to work towards providing the best possible service to our customers.Review fromWendy L
Date: 10/14/2024
1 starWendy L
Date: 10/14/2024
I wrote a complaint on ******* as I was told they bought out Cash1 but to be sure, writing one under Cash1. I took out a payday loan 3-4 years ago. I paid $300 a month and received $245. The day I was to make a payment, I would receive a call to make sure I was coming in (last day of the month-payday). After approximately a year and tired of going in monthly, I paid $300 cash to close up my account. I did NOT receive $245 as I paid it off. I never received a phone call to make sure I was coming in after that as I PAID IT OFF. Now, I am being served papers that I owe money. Do you wait 3-4 years hoping people don't have their receipts to sue them? Did someone else steal my information from your office and take out a loan? If so, I want copies of the loan application and the banking information because I can guarantee it is not me. If you are accepting applications online without proper identification, then you are setting yourself and me up for lawsuits. IF this is due to that $300 loan that I paid off and didn't get the final $245, then you owe me $245 plus your outrageous interest rate for the 3-4 years that I didn't receive that money (because it was paid off and I never received that 245)CASH 1
Date: 10/16/2024
It appears you may have reached the wrong company. CASH 1, LLC and AAA Auto Title Loans, LLC, DBA CASH 1, only provide loans in the states of Nevada, and Arizona, respectively.
You are apparently a resident of California, but CASH 1 has no business or operations there. Community Choice Financial owns and operates CASH 1 in the state of California.Review fromAmy C
Date: 10/03/2024
1 starAmy C
Date: 10/03/2024
They sent me consent forms to sign and they had a printed name as my signature on the forms with todays date. I never signed anything.CASH 1
Date: 10/21/2024
Hello, Amy. We take your concerns regarding possible identity theft very seriously. We have sent communications to you that we believe fully addresses your concern. Should you have any further questions, please contact us at [email protected].Review fromCatina M
Date: 07/27/2024
5 starsI believer in God and I believe in doing whats right. I made a complaint and I wanted to provide an. After my posting, I was contacted by ***** (Director of Collections) she was very kind and understanding of my financial situation. She was able to provide me with a payment solution that reduced my weekly payments and APR. I want to say a huge thank you to *****/ Cash1 for working with me and making my life a little less stressful. This will allow me to take care of other financial obligations while I work to payoff my debt to Cash1. While I still believe that you should try to avoid getting in this situation, I must say that they really do make a genuine effort to work with you.Review frommagz b
Date: 06/12/2024
1 starmagz b
Date: 06/12/2024
I had bad experience here after they get all my information then they told I've been denied n when I'm asking the lady to withdraw or delete my information she said she cannot because next time when I come back I have my record there why? should I go back when they deny me on the ist time frustrating ??CASH 1
Date: 06/14/2024
Hi Magz,We'd like to hear more about your experience so we can better understand your concerns. Please call us at **************. We look forward to speaking with you. CASH 1 ***************************************Review fromMarlena J
Date: 05/17/2024
1 starMarlena J
Date: 05/17/2024
Look, I know what I signed up for and I was consistent for YEARS, fell into a hard time, revoked auto pay, said info was deleted. They took $300 out today after I was already working with their collection department and refuse to refund it. Terrible predatory lenderCASH 1
Date: 05/24/2024
Weve been unable to reach you. Wed like to hear more about your experience so we can better understand your concerns. Please call us at **************.CASH 1 ***************************************Review fromScott H
Date: 05/04/2024
1 starScott H
Date: 05/04/2024
Do not do business with this company. It is nothing but a scam. You will take forever to pay of your loan while they earn interest off. and earn money off of you.Then refuse to return the money you have paid into the savings program. Absolutely and completely preditory.CASH 1
Date: 05/13/2024
We have read your review, and it appears you may be reviewing a loan product that has a security deposit account. That type of account is not offered by CASH 1 in ******. Instead, you may be commenting on a loan product offered in *********. CASH 1 works hard to maintain a high level of customer satisfaction, and we regret that you are dissatisfied with your loan. A representative at CASH 1 LA, LLC would be happy to speak with you and address any questions or concerns you have. Please contact them at **************************************
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