Reviews
This profile includes reviews for Sonora Quest Laboratories LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 66 Customer Reviews
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Review fromAmy M
Date: 05/28/2025
1 starI cannot get through to Sonora Quest billing to correct my son's bill. They never billed our insurance and there seems to be no way to contact them to add our insurance information for them to submit the claim. ********** Blue Shield of Arizona says they never received any claims for his date of service. My son gave them his insurance card and filled out the paperwork. Hold times are over 180 minutes and still no one answers!!! Do they even have billing office employees? To make matters worse, my son registered for a portal online and the verification questions never work. They look like they are for someone else and then say they can't verify his information. He isn't able to get his blood test results either.Review fromJimmy T
Date: 04/18/2025
1 starHaving lab orders fulfilled process is ok. Getting the results from the website rates a zero. Cant get them. After logging onto my account I cant seem to get to the actual results. This happened last time as well. Instead of wasting my valuable time Ill just wait and contact my ** for the results. Website is completely uselessReview fromDarlene T
Date: 04/16/2025
2 starsTheir labs are great, their billing is a joke. Never got any bills in 2024 and they sent everything to collections. Even the ones my insurance paid for. This year they bill it wrong and it's already in collections. There would be no need for collections if they billed my insurance correctly and then sent any outstanding balance owed to me. Have been on hold twice and never got a person each time for over 35 minutes. Unfortunately, I'm stuck with this lab as it's the only one my insurance covers. They're not getting a dime from me until they bill for it. I won't be paying any collection company either.Review fromPauline A
Date: 04/15/2025
5 stars**** *******, a SQ employee in the Phoenix office, was wonderful in assisting me with a positive and professional approach. He listened attentively and acknowledged my feelings. The place was immaculate and the employees were all friendly. Thank you for help today.Review fromRick B
Date: 04/10/2025
2 starsI am not getting my bills, and some are being sent straight to collections. I have no problem paying the bills, but something is way off here. It's easy send me a bill, and I pay it. It's not hard. This seems like it just started in the last year. I hope they get it together soon.Review fromKarin S
Date: 02/12/2025
1 starKarin S
Date: 02/12/2025
I spent over 90 minutes on hold yesterday before trying again today. After 30 minutes on hold, it rang as if Id finally reached a service **** then hung up on me! Absolutely ridiculous- received a bill for payments already made with Final Notice threats- This is insane!
Sonora Quest Laboratories LLC
Date: 02/17/2025
We are truly sorry for the inconvenience. We are experiencing high volumes due to payor issues with UHC and ********** Blue Shield. We will make sure that a representative reaches out to you to help you resolve your issue.Review fromLandon H
Date: 02/03/2025
1 starLandon H
Date: 02/03/2025
Nothing to do with the lab testing. Their customer service over the phone is ridiculous. I paid my bill in full now months later theyre saying my insurance was taken off and that i owe 1k+. Im trying to call and update my insurance and I cant even talk to a representative because ive been on hold for over an hour. They need to get some new employees, its ridiculous that my bill may go to collections and s**** up my credit because I cant talk to anybody.Sonora Quest Laboratories LLC
Date: 02/04/2025
You may update your insurance information online by going to ****************************************************. "Click" Patient, then scroll down to "Billing and Insurance" "Click" "Update Insurance". You will need the patient's date of birth and the associated accession number, ex: NL12345678. You will then be able to update insurance information or update patient data.Review fromKelly W
Date: 02/02/2025
1 starKelly W
Date: 02/02/2025
Billing practices are a farce. They don't accept co-payments at my doctors office where the labs are drawn. I don't receive a call, text, paper bill, or email bill. I have been sent to collections twice after trying to pay my bill over and over again. Sonora doesn't answer phones, nor does the collection agency. I'M JUST TRYING TO PAY MY BILL! This has lowered my credit score and caused resulting increases in other bills because of it. I am going to have to find another doctor and use ********. They at least will allow me to pay my bill.Sonora Quest Laboratories LLC
Date: 02/07/2025
We apologize for any inconvenience. I have reviewed your accounts and will be in contact shortly with a resolution.Review fromIrma G
Date: 01/16/2025
1 starWhy does Sonora Quest Labs have such horrible reviews? This could a high risk for someone to get the blood results mixed up with someone else. These facilities need to be investigated. Out of 100%, about 95% of people have serious complaints. Reading the reviews Sonora should be rated a zero.Review fromPatricia H
Date: 11/22/2024
1 starI had a very unwelcome surprise at Sonora Quest Labs in ******, ******* today. I arrived for my appointment ON TIME. There is no longer anyone at the front desk to check in with, and their electronic system did not work (it hasn't worked for some time.) Someone came from the back office and helped me check in. I waited 20 minutes past my appointment time and was finally called into a room. The plebotomist did not greet me in any way, no hello, no good morning, and when I told him I forgot my lab order he snapped at me. I told him the ordering doctor's name, and that it's the same lab order I always get from that doctor over the past two decades. He did not find it on the computer and would not call the doctor's office to get it. Sent me home instead. In the past the front desk person got on the computer and pulled up the order, or called the doctor's office. But not today since Sonora Quest has taken the humnanity out of their operation and is now going completely automated without the bother of seeing or speaking to a patient. After probably 40 visits to that Sonora Quest over the years, I'll go somewhere else from now on, some place that is glad to see me as well as glad to take my money.
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