Reviews
This profile includes reviews for Sonora Quest Laboratories LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 70 Customer Reviews
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Review fromJill C
Date: 04/18/2023
1 starJill C
Date: 04/18/2023
I spoke to ***** yesterday to gain access to my minor child's test results. I had submitted and been denied the request twice and was told to call a phone number to figure it out. ***** told me I had to just keep trying online, although that conflicts with the email I received. ***** keep interrupting me and talking over me saying there was absolutely nothing she could do over the phone to ***** me access to my child's results. When I questioned her why she said because it would take her time and she had other things to do. I requested to speak to another employee who could help me, maybe a supervisor, and she said she was the only person I could talk to. She was the rudest customer service representative that I have ever spoken to in my life. She acted like I was completely inconveniencing her by following the email directions and asking her to do her job. I called again today and spoke to a gentlemen who was able to sort out my problem within 15 minutes. He did, however, tell me he had a cold and was trying not to really work today or be on the phone very much. I am completely baffled about these people you are employing. They seem to not be sure about their job. If they are on the payroll I don't see any problem with them helping me. I wasn't demanding anything immediately or anything over the top. I was simply following the email directions which said to call a certain phone number, press option 3, and request that the test results be allowed to be viewed.
Sonora Quest Laboratories LLC
Date: 05/03/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you direct for additional information. Thank youReview fromDARRAL B
Date: 03/16/2023
1 starDARRAL B
Date: 03/16/2023
I had a 10:30 am appointment, and.they.kept calling walkins.before me. The front desk person was rudeSonora Quest Laboratories LLC
Date: 03/24/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you direct for additional information. Thank youReview fromPaige S
Date: 03/03/2023
1 starPaige S
Date: 03/03/2023
As a former (retired) clinical laboratory scientist and Quest employee, I was disappointed that the phlebotomist who **** my blood did not mix the **** tube. When I asked her to please mix it she got very huffy and said she'd "do it later." Now I fear my test results will be compromised, negatively affecting my physician's ability to correctly diagnose and appropriately treat me. And, I'll have to pay for the potentially inaccurate or unhelpful blood tests because I have high deductible insurance. *************************Sonora Quest Laboratories LLC
Date: 03/09/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you direct for additional information. Thank youReview fromCarol M
Date: 02/11/2023
1 starCarol M
Date: 02/11/2023
Have sent copies of all the ************** of deceased husband's insurance cards. They never bill ******** as instructed. Now get a letter bill will go to collections! Called them, AGAIN. I gave them the billing address of *********** which they should have anyway. I informed them ot is illegal in the *********** to balance bill a person on ********. Also informed them if it isn't cleared up this time, I will get a Pro **** lawyer and get in touch with 3 On Your Side. I do not take kindly to incompetence. I do not bully easily. I am not stupid & I know my rights. I am not responsible for the balance.Sonora Quest Laboratories LLC
Date: 02/13/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you direct for additional information. Thank youReview fromTa D
Date: 01/20/2023
1 starTa D
Date: 01/20/2023
The refund policy is absurd. All I wanted was a specific test for $8, and the checkout process was confusing, suggesting I added another $37 test for a comprehensive examination on the same thing. At the time I thought it was mandatory. I called and got clarity that it was optional and wanted it refunded. They then said I had to pay $20 to cancel. I will be filing a chargeback, and they can eat the cost of double what I paid.Sonora Quest Laboratories LLC
Date: 01/27/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you direct for additional information. Thank youReview fromBrianna B.
Date: 12/31/2022
1 starBrianna B.
Date: 12/31/2022
I got bloodwork done in September of 2021, and it should have been (and was) entirely covered by my insurance. I had forgotten about the bill, but eventually did get this figured out and officially paid for by my insurance in January (my bad). The Explanation of Benefits (***) shows the payment was fully processed on February 2nd, 2022, but I received relentless, harassing, daily phone calls all through March asking me to pay the bill. After telling them that my insurance paid for the bill in its entirety already, I was told I need to send the *** to them. I sent the *** from my insurance on March 30th, 2022. A billing customer service representative replied to my email with confirmation that they received the information on April 4th, and told me I would hear back within **** days after they reviewed the information, but I never heard from anyone at the company again. This bill was sent to collections shortly after on April 15th despite being paid for and without notifying me. I only found out on 12/24/2022 it was sent to collections after it showed up on my credit report. It took so long for me to notice because I never heard from any collections agency or Sonora Quest that I still owed anything for this bill (because it was paid for!). I emailed Sonora Quest two times to no answer either time (even though the automated response says you'll hear back in 3-5 days). A third time, I told them if I do not hear a response, I will file a BBB complaint. They responded to this within 24 hours and told me they removed the remaining balance and pulled it from collections. After reading the other reviews, it's clear this is not an uncommon complaint for this company, and I have no idea how they have an A+ rating when this has happened to so many people. I'm not the type to leave reviews, but this was just a horrible experience from start to finish. If you can help it, avoid this place at all costs because I have never hated a company like I do this one :)Sonora Quest Laboratories LLC
Date: 01/03/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories believes every patient comes first in everything we do; our passion is to provide every patient and every customer with services and products of uncompromising quality. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. Thank youReview fromNickolas B
Date: 12/21/2022
1 starNickolas B
Date: 12/21/2022
Rude. Tried to call to get info on how to proceed with my testing and getting a hold of an actual person through their phone number is almost impossible. Then when I got a hold of someone they rude, then hung up on me. Went in the office, they were rude as well. Go anywhere else.Sonora Quest Laboratories LLC
Date: 01/03/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories believes every patient comes first in everything we do; our passion is to provide every patient and every customer with services and products of uncompromising quality. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. Thank youReview fromTom S
Date: 11/25/2022
1 starTom S
Date: 11/25/2022
This is an awful place to have to deal with. I got labwork done through my doctor like 4 years ago, just now am being told it was sent to collections and naturally there is no paperwork handy telling me anything about this. You can't pay the bill online without some sort of reference #, I can't get ahold of them as their phones are always automated and sending me in circles rather than putting me in touch with someone, and when you leave a "Contact Us" note on their website, the site errors out and doesn't submit. Just an absolute trash place to deal with.Sonora Quest Laboratories LLC
Date: 11/29/2022
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories believes every patient comes first in everything we do; our passion is to provide every patient and every customer with services and products of uncompromising quality. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. The billing department was closed Friday November 25th to allow our employees to spend the Thanksgiving holiday with their family and friends. A member of our customer service team is reviewing your concern and will reach out to you direct. Thank youReview fromXimena Z
Date: 09/21/2022
1 starXimena Z
Date: 09/21/2022
Sonora quest lab took over a month to get my lab results to my doctor's ******* My doctor and her front desk had to call them continuously and at one point they told my doctor that my specimen was misplaced. They then sent me a bill, which I PAID IN FULL, and are now threatening to take it to collections. I have been calling them and am on hold for over an hour. At this point, I'm unsure if they even answer their calls. It has been a horrible experience from start to finish. Not sure how a lab misplaces a specimen and then goes after the customer for payment when they have already been paid. If this does end up with collections, I will need to get an attorney involved for the misplacement of my specimen, the delayed time it took to get the results back to my doctor (I needed treatment for it) and for harassing me about collections when the stupid bill was already paid. This place needs to go out of business. I hope I never have the displeasure of dealing with this lab again. Pro tip: ask your doctor's ****** if they use this lab beforehand because if they do you should go somewhere else!!!Sonora Quest Laboratories LLC
Date: 09/23/2022
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional follow up necessary to resolve your concern. Thank youReview fromRonnie R
Date: 08/02/2022
1 starRonnie R
Date: 08/02/2022
The lab at Southwest Kidney is the worse. The lab tech shows barely at 8:00 am and then takes 30 minutes or more to start testing. Worse start and finish for any other Sonora lab.Sonora Quest Laboratories LLC
Date: 08/05/2022
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories believes every patient comes first in everything we do; our passion is to provide every patient and every customer with services and products of uncompromising quality. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. Thank you
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