Complaints

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• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moving Claim ***-983-21/Claim #****** I used Dricks to move and store my furniture and possessions while I moved. They returned several items damages all of which were fixed by their insurance except two rugs. ***** at Dricks sighted extreme temperatures for the rugs being damaged. She is 1) misinterpretting the language in the contract ans 2) in phoenix during October - March the time which the rugs were stored there were no extreme temperatures. The rugs obviously had something spilled near them or were exposed to a liquid which damaged them.I would like my rugs replaced, they are $625 each at pottery barn.Please resolve this.

  

  Business Response

  Date: 09/16/2022

  We are very sorry for the damage to your property.  Our insurance company handled the claim and as noted all damages were fixed.  The rugs claimed are 16 years old, the sticky backing is known to deteriorate over time.  Therefore, this type of damage would not be covered.   Section 4 of the warehouse agreement we had with you states: 
  
  LIABILITY OF COMPANY IS LIMITED. (a) It is agreed that the goods are moved and stored at Depositor's risk with respect to damage, loss, or delay caused by extremes of temperature,dampness of atmosphere, fire, acts of God or the public enemy, war,insurrections, strikes, labor troubles, riots, earthquake, nature of property or defect of inherent vice therein, deterioration by time,moths, vermin, rodents, leakage and heat. Company shall not be liable for damage or injury to pianos, computers, television, radios, CD players, cameras,clocks, refrigerators, or other instruments, electronic apparatus, or appliances in respect to the mechanical functions thereof, whether or not such are packed, unpacked, stored by employees of Company or others. Company shall not be chargeable with knowledge of the contents of containers or the condition therein; (b) Company shall not be liable for injury or damage to fragile articles (article susceptible to breakage or crushing) that are not packed by its employee; c) Company shall be liable only for its failure to use ordinary care and then only upon the basis of Depositor's declared valuation of the goods as determined by *********'s selection on the front side hereof. The burden of proving negligence or failure to use the care required by law shall be upon Depositor.