Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against *********************. The new vehicle operations manager. I recently applied for the videographer position at ***************** auto dealership. Shortly after, I was contacted by ***** to turn in a vehicle video. I wanted to impress so I made a 4K Premium Vehicle video at sunset. I used my car for the sake of the video ************************************************ Once I submitted it, ***** wanted me to submit a second video, something just like what he asked for initially, to show I understood the project. So I did.************************************************ Afterwards, he wished to host an in-person interview. So I agreed.The day of the interview I showed up at least 30 mins earlier than my assigned time so I could get a head start on the paperwork. Once I was in the interview, I did my best to answer his questions. He really seemed like he hadnt seen any of my portfolio lol. As the one assigned to oversee the hiring of the videographer, ***** had zero interest in creativity. You dont have to be that way. You can say that the position is a great way to hone the basics. You could say the job requires technique and creativity comes from the camera you use and how you navigate its limitations to produce your desired content. In this case a phone.After the interview was over, ***** said I could message him to get updates on the position or ask questions in regards to the position. This is not true. I have tried to communicate with ***** through indeed, so not to blow up his personal phone with my questions. Zero answer. Its been two weeks. What happened here, I made his videos. I showed up early to the interview. I did everything asked. It seemed like i was just supposed to wait for someone to contact me for next steps or a declined offer.. But not even a rejection email so I can move on from this, After all that, just to receive nothing at all, just ghosted like this. I dont get it. My phone number ********** ********

  

  Business Response

  Date: 07/01/2024

  We are sorry to hear that **************** felt as if we ghosted him. We had alot of candidates apply for this position and we took our time finding the best fit. We notified **************** on 6/28 at 12:02pm that we filled the position via Indeed. 

• Initial Complaint

  Date:06/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The organization is sending me unsolicted mail due to finding my name on the list of individuals recently filing bankruptcy. I am on the DMAChoice do not contact list. I have filed a complaint on them with *** (***************************************************************************). I have called the business multiple times to try to get them to stop. The advertisement is regarding likely predatory loans for automobiles.

  

  Business Response

  Date: 06/05/2024

  We have addressed and fixed this on our end so that the customer does not receive any communication going forward. 

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction was 03/18/2024 for the price of $483.67. Please see attachments of the emails I had with *****************. They explain the situation as I do not have enough characters to type it. After my email was sent I was told there was a different issue with the car versus what they originally told me. (Please see email attached). After customer service told me they couldnt help me out by putting the unjust balance I paid towards the new total (please see attached for their response). After I informed them that I would be having a tow company take the vehicle due to them refusing to work with me on a fair deal due to my situation. Only to later find out that the car was completely drained of power that the tow company couldnt even unlock the door or put the car in neutral. The car has become in a worse state since when I towed it there in the first place (please see attached email). I want my money back as I feel scammed and my car is now in worse condition than what it went in for. They charged me almost 500 dollars for a simple fuse replacement. Something that the manager stated I shouldnt have been charged for.

  

  Business Response

  Date: 03/25/2024

  We are quite sorry about the first visit. ***************** should not have delivered you your vehicle from the ******* and your vehicle should have been washed. The compass was towed in with low batteries and it needed new batteries. Your Service Advisor, **** stated we would install the customer supplied batteries at no cost. For the initial charge of $500 there was a bit more than one fuse...your vehicle was towed in with low charged batteries. One of the main fuses on the batteries(180amp) was bad,and the technician noted MAIN BATTERY TESTED LOW. FOUND FUSE BLOCK  CRACKED AND GREEN FUSE BROKEN. TESTED STARTER SIGNAL WIRE AND FOUND WIRE GROUNDED OUT. FOUND STARTER TO BE BAD. AS WELL AS FOUND COOLANT LEAK FROM BOTTLE.

   I understand the confusion of being dropped off at your vehicle in the ******* and appearing that nothing had been done. There was more diagnostics done to the vehicle and the advisor was working with you on getting the starter installed.**** did install one battery for free and made an offer to install the other at no charge.

  Going forward on the starter repair we stated we also would give you a discount. ***************** apologizes for the beginning portion of the repair process and delivering you to the ******* and not washing your vehicle. 

  Customer Answer

  Date: 03/25/2024

   

   

  Hello,

  This is not true at all. When I brought the Jeep in both batteries has a 12 voltage. Do not lie to me. We had AAA, and other car shops check batteries before towing it to Jeep. You guys were our last result. Only to find out when were WALKED to the tow lane (the same spot my car was dropped off) the batteries were drained to 3 volts after your care. AFTER all of that... the batteries weren't even the problem in the first place. Hence, how they are miraculously holding a fuse.

  The 500 dollar charge was only for ONE fuse and not "bit more than one fuse". Please do not lie to me as I had several ***************** techs verify. There was no other work done to my jeep initially. 

  The only other thing that was done was the replacement of a battery that my car did not even need. 

  FYI the starter is 2 months old. I feel you guys are just attempting to collect more money from me. 

  THAT IS NOT EVEN THE WORST PART.

  Please see the attached video. As you can see when I got my car back, I popped the hood only to find several of my car parts dismantled and the fuse I paid for MISSING. 

  There is no confusion as there was no customer service.

   

   

   

  

  Business Response

  Date: 03/27/2024

  We are refunding the amount the customer has requested of $483.67 as a one time goodwill offer. We believe the customer will be satisfied with the resolution. 

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** dodge sold me a truck and failed to professionally inspect it before selling it. I had to take it to **************** 4 times within 90 days of owning the vehicle. 2 times within a week of purchasing. Now I was left with a $2,000 repair cost because its not under warranty. ***************** failed to safely inspect the vehicle its clear they dont care about the safety or wellbeing of their customers AFTER buying a car.

  

  Business Response

  Date: 03/05/2024

  We are sorry to hear that the customer is having issues with their vehicle. Our records indicate that the vehicle has been here twice and these visits were both at no cost to the customer. There are no other records that show that he has been back since. We have included signed, supporting documentation that shows the customer purchased a value line vehicle which includes an implied ******* state warranty. The customer did purchase a sterling warranty, which was a good choice on his part but this is not a "bumper to bumper" warranty. We would be happy to have ******************** bring back the vehicle to our service department so we can take another look and we would provide assistance towards the $2000 bill. 

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went down to ***************** of ******, ** to purchase a 2022 ****** 4Runner. The vehicle was not on site, as it was at the ******* location at their detail/restoration facility. I purchased the vehicle on 1/6/2024 and was told I could pick it up from San Tan no later than Friday 1/12/2023. When I called to get an update on the vehicle, they said it would be ready by Thursday, 1/11/2024, but that day came and went. So, when I called again asking to speak to a manager, they said they were busy, but that someone would reach out hopefully later that night. I got frustrated and called San Tan, that manager was helpful and said he would call ****** right away. within 5 min, ****** manager *** called me and said there was an issue with the vehicle and it was sent to a body shop, but did not have any more info than that. The lack of communication and information was absolutely ridiculous. *** had apologized and took full responsibility for everything. That did not fix the fact I still didn't know what was wrong with the vehicle I had purchased. So, I call back on 1/15/24 to find out what is actually wrong with the vehicle and *** said he had just received the paperwork for approval and that it will take **** business day before the vehicle would be ready; that there was an issue with the lift gate (dent, crack). So, I wait more and still no phone call from *** at the ****** location . I called *** again on 1/25/24 asking for the update on my 4Runner. He put me on a brief hold and then said the vehicle is ready for me to pick up at the San Tan location. I said how long has it been ready for? He replied since last Saturday, 1/20/2024. This is where my frustration comes into play; poor business qualities and communication. Messed up on financial paperwork as well and are issuing me out $150 check. Like that will fix everything.

  

  Business Response

  Date: 01/26/2024

  This complaint is not for this location. Please remove and repost to ***************************************** 

  Customer Answer

  Date: 01/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. In addition, this was posted to the ***************** on ********* due to the fact it is the main corporation building for all the dealerships. I have re-submitted for the ****** location, but feel corporation should be notified of what has happened.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:01/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 9, 2023 I purchased a 2021 Jeep grand Cherokee from ********** Chrysler Dodge in ******* *******. The purchase price was $24,475. I was charged making$2099.43 for taxes, and I was told by the sales finance manager, who wrote the contract that the taxes would be sent to ********** Department of motor vehicles and would be available in approximately 2 to 3 weeks. The finance manager that told me this verbally was ***********************. I have a witness, my brother, who is a 30 year car, business manager who finances cars in **********. After getting to ********** and waiting approximately four weeks I went to the department of motor vehicles expecting that ***************** Chrysler Dodge had sent a check to cover the taxes in ********** for registration. After talking to the department of motor vehicle employees in ********** they told me that no money had been sent. I then contacted ****************** Chrysler Dodge, and a person in the registration department told me that I paid ******* sales tax and that no money was going to be sent to **********. Had I been verbally told this prior to financing the vehicle it would have swayed my decision not to buy the car . I was intentionally misled by ***********************, who told me that the taxes would specifically be for the ********************* of motor vehicle taxes and fees. I feel that ****************** Chrysler Dodge in *******, instruct their employees to tell this to out of state buyers and intentionally does not pay the tax to the **************** and instead manipulates the system to up their profit. I have left messages for *********************** and the general manager of ************** Chrysler Dodge and they have not returned my calls. I am forced to pay approximately $2400 in **************** taxes to register my vehicle in ********** , I would like to be reimbursed $2099.43 that I paid in taxes that I was told would go directly to the ********** state DMV

  

  Business Response

  Date: 01/30/2024

  Our General Sales Manager has spoken to ****************** and explained that he got some bad information at his local ********** of ***** Vehicles. Per the agreement between ******* and **********, ***************** will get credit for the State tax paid in ******* and not have to pay it twice. ****************** has been encouraged to reach out to our General Sales Manager's cell phone if he has any further issues with his registration process.

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2023 ******* with ****** miles on it from ************************ on 10 November 2023, first issue as soon as we got the car home was no key card was provided with the vehicle in order to program and utilize the app features, had to go back and get parts department to order it, no problem, received the key card a week later...fixed. 2nd issue on 27 November was the 1st Check engine light appeared, we dropped the car off that evening with the salesman (*****) and he said he would get maintenance to take care of it in the morning, the afternoon of the 28th we received a call from ******* and said the car was fine it was a thermostat indicator and everything is fine now, picked up the car the evening of 28 Nov 2023. On Sunday 3 Dec 2023 the check engine light came on again, I called sales because service department was closed and they (Fayza) would not allow me to drop off the car, so I dropped it off Monday morning 4 Dec 2023, they would not give me a loaner car but did give me a ride home. I was late for work on Monday, and later that day received a call from ******* in the maintenance shop telling me it was low voltage and needs a new battery, she further explained that it would need to go to the ******* dealership and would be fixed by the evening or worst case the afternoon of 5 Dec 2023. Nothing heard on 5 Dec 2023 from *****************, so on 6 Dec I called for status and to see if I could get a loaner car, they said they do not do loaner cars even though I purchased the upsell warranty (additional $4K "ish"), and they were trying to obtain status of the repair from another dealership where they took the car, with an unknown completion date or time. They also stated they can put the repair work into my name and perhaps I could get a loaner car from they ******* dealership that ***************** took the car to, but I would have to ask them myself. Bottom line, haven't made the first payment on a vehicle I bought from ***************** and its in the shop for 4 days total so far

  

  Business Response

  Date: 12/07/2023

  This complaint is for the ****** dealership, which is not affiliated with the Phoenix location.

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around June 12, 2023 my wife ****** and I purchased a used 2018 **** Fusion Hybrid SE with less than ****** miles on it from ***************** ************************************************ We purchased with the belief that everything was in good working order and that everything had been checked and scrutinized. The dealer even kept it a week over to make sure everything was up to par. Aside from the driver side dent that we already knew about, the car also had a passenger front window smudge that doesn't wash off. I was okay with that. What I'm not okay with is finding out we had 4 ********** cheap Delinte DH2 235/45R18 tires with half the life of a new tire. Not only that but the alignment was off thus creating negative camber and excessive wear on the inside edge of the tires, especially the front drive tires. The tires looked nice and sporty on the outside, but it wasn't till our trip to visit my mom in ****************, ** that we ended up being victim to this issue. The wear created a tear in the rubber that exposed the inside wires until a hole was exposed. This caused the front left tire to lose pressure very rapidly at a pace of around 2 psi every 20 seconds or thereabouts. We barely made it on the outside edge of ******, ** at the **************** Station off Mohave. It was evening so no tire places were open. I tried Fix-A-Flat which I purchased at the station, but I could tell right away when positioning the tire to put it in that the hole was just too big with high pitch air sounds exiting the tire. To make a long story short we ended up having to spend the night in the car at the gas station, and I paid a total of $519.96 to rectify this issue. I feel that ***************** should pay part of this. I visited them in person Tuesday, September 5, but all they could tell me is I didn't have tire warranty. Over the phone I called them again the 8th, and they said everything checked out good including the photos that I still have not seen. I'm asking for some retribution. $200 is ok

  

  Business Response

  Date: 09/08/2023

  We are sorry to hear about Mr. ************** vehicle issues. Unfortunately, we do not have a warranty in place for tires but ***************** will issue a one-time goodwill payment to Mr. ************ for $200. This will be sent via mail to the address he provided. We hope that this helps.

  Customer Answer

  Date: 09/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************************
  
   
  

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached the form of description for my issue

  

  Business Response

  Date: 05/02/2023

  It is a company policy to negotiate any paid ad partnerships PRIOR to them taking place. As ****************** stated in her filing, "I did not sign a contract with ***************** to advertise for the dealership..."We will not be able to offer any payments at this time and apologize in advance for any disappointment this might cause.

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently having issues with my instrument, cluster to the point where I can not read my speed or see the radio and I am also having emergency forward to breaking issues as well. I have tried to communicate with this dealership where I got this jeep at about getting my vehicle in and getting start getting it serviced I have stated that I would need a loaner vehicle or a rental vehicle and they have refused to comply. They have stated it take 24 to 48 hours just to diagnose it and countless other days to fix the repair if its fixable at all because its due to a recall. All I want is my vehicle to get fixed and be given a loaner because I dont have another vehicle while they fix their issue. I have tried to communicate with **** as well to no avail.

  

  Business Response

  Date: 04/03/2023

  We have spoken with the customer and we were able to get him scheduled 4/10/23 and we will goodwill a rental vehicle for him. The customer was satisfied with this resolution. 

  Customer Answer

  Date: 04/08/2023

  We have agreed in principle to a resolution of this issue, If everything goes as agreed upon, this should be fully resolved in about 1 week. At that time, I would be willing to agree that this issue was resolved. 

  

  Business Response

  Date: 04/10/2023

  We look forward to being able to settle this issue and **** as resolved.

  Customer Answer

  Date: 04/18/2023

  my issue was not resolved, and I do not accept. Jeep and Chrysler have no *** for my vehicle and have no timeframe for it either