Reviews

Review Details

• Review fromRoxanne R

  Date: 08/25/2023

  1 star
  The worst car purchase of my life. DO NOT BUY HERE! I purchased my Jeep Grand Cherokee here and 1 month later i had to bring it in for water pump issues. I've had my Jeep for a year now and its been for service over 10 times. I got it back yesterday and it needs to go back again. Same messages still coming up. They've replaced my AC, 4 water pump changes, new engine and other things. And i still can get a healthy working vehicle from this place. Weve spoke to ********************* the ** and get no where. I sent him this email aside from many and no response, My car needs to go back, I picked it up yesterday. I had three error messages and supposedly you guys fixed it. Change the water pump replace the valve did whatever the heck you guys needed to do but yet again, Im still getting those error messages. when is this going to end honestly? Please if you think Im exaggerating go do the research, the work and look at our records how many times Ive been there for this car how many rentals Ive had to be in an out of every single time I take my car out of your shop theres an issue you guys didnt put my cabin filter, something wasnt closed correctly. My husband had to go and fix it like theres always an issue every single time I literally take it for an oil change and next day issues are happening and now I needed a new engine. Its ridiculous. What am I supposed to do with my car now the same messages are coming up that I complaint about and you guys supposedly corrected. What am I supposed to do about my car? I have kids is my car not safe? What are you going to do about this?

• Review fromJosh B

  Date: 06/03/2023

  1 star

  Josh B

  Date: 06/03/2023

  Before I purchased with *****************, I was really concerned about reports I had read online that said that Chrysler Pacifica's have had powertrain issues. I brought this up with my salesman, and he printed a paper stating that all recalls with this VIN had been resolved and that they do 167 safety checks to make sure the vehicles can be resold. I buy the car and drive it with my family, and throughout the week, I notice rough shifting and brakes that pulsate the car to a stop. I call ***************** CJDR before my 15 day/500 mile grace ****** is over and their sales team is impossible to reach. I was sent to voicemail 3 different times over the span of 3 hours/day before I told the front desk that I need to talk with literally anyone because my grace ****** would be ending. The manager I finally reached encouraged me that "they aren't that kind of dealership" that wouldn't help me with my problem. I'm then told to bring the car in for a technician's inspection. When the inspection is done, the technician acknowledges that the brakes do pulsate, but has no recommendations, and that they "reflashed" the transmission. Within 24 hours of having the car back, both problems are still there. I call the sales team repeatedly, I ask for a refund, they say maybe we can work out a trade-in deal. When I drive there to meet, they suggests that I can pay $16,000 MORE dollars for a newer model and that they'll take off $1,500. I tell them that isn't exactly my idea of working out a deal. I suggest that if we can find models that weren't brand new, that we could work something out. They said they'd find out for me. A couple days I call back, no one found out for me, told me not to worry, they'll call me. A week goes by and I find 4 models on their website that no one contacted me on. Go into their office to try to work with them again. To which they comment I'm past the grace ****** and would not budge a single dollar off any listed prices. They do not care the second you've signed!
  

  Bill Luke Chrysler Jeep & Dodge Inc

  Date: 06/07/2023

  We are sorry to hear about your experience with our team. We were able to get your vehicle into service and confirmed by the shop technician it is operating as designed. We offered to give you 100% of the sales price for your trade. You're right, there is a big difference for a vehicle 5 years newer with less than half of the miles so we couldn't go straight across on the deal. If you are interested in pursuing a different vehicle, please reach out to ******* at ************

• Review fromAdrian C

  Date: 04/25/2023

  1 star
  Over a year ago my truck started leaking air because of one or multiple bolts broke. I took it in and they fixed the problem but a couple of weeks later I started hearing a small leak which I didnt think anything of. After months of that the noise got louder n louder so I started getting worried n got it checked. I knew it wasnt the manifold bolts again because it sounded different this time. I went and got new tired and they told me it was coming from the ****** that connects to the manifold so after a couple months I finally decided to take my truck in to ***************** in January. When I showed up I told ***************************** what the issue was and exactly where the noise was coming from because I got it checked by a ***** of mine. I told him it was leaking air from the ****** that connects to the manifold. He told me he would get it checked by the tech. I had to call because they never called me and like always he said he was just about to call me. Told me that both sides of the manifold had broken bolts and the parts were on back order and told me they fixed the ****** problem. As soon as I heard the truck coming I knew they didnt fix anything cause I could hear the noise still. they told me it would be two weeks like four different times and that was because I called then to ask about the parts because they never communicated with me about nothing. The guy on the phone would always tell me two more weeks n that I was second on the list and to this day 3 months later they still havent called me to tell me anything so I gave up on them and got my truck fixed somewhere else where they actually know what theyre talking about because they told me it was the ****** n come to find out ***************** tightened the ****** crooked and busted it which the air was coming from there exactly what I told ******* was the ************ said they supposedly fixed. I ended up having to pay $190 because ***************** never did anything about ****** got tired of hearing my truck sound like c***

• Review fromJohannah R

  Date: 09/25/2022

  5 stars
  We are super impressed with the service we received from both our salesman ************************* and our Delivery coordinator ****. Because of them we will come back for our next vehicle and refer ***************** to everyone we know!

• Review fromScott K

  Date: 09/07/2022

  1 star
  Do they really want to sell? I called the service manager for which I had spoken to before for and asked for an in on a good salesperson. He gave me the sales manager's name and I soon spoke to him. He lined me up with a SP and I drove a vehicle and was looking to buy a Gladiator and Compass. To start I did my research online and both vehicles he priced, were 4 to **** over website price. He then offered me **** for a vehicle I was offered 4 to **** more by ******************** and **** and I just sold for *****, booked ***** plus. I was a little disappointed, because I purchased my Power Wagon there and my uncle retired from ****, so I thought I'd give it another try. So, I sold the car and had a good down and called ***** back. I received a single word response. Weak! I'm thinking customer service and sales are last on their list.

• Review fromSean B

  Date: 09/01/2022

  5 stars
  Amazing service, great people, straight to the point, attentiveness is amazing, helpful and willing to go the extra mile if needed.Everyone is polite and helpful, at no time do you feel like it's you against them.Real pleasure to have bought my truck here

• Review fromDarrin M.

  Date: 08/24/2022

  5 stars
  Everyone was great! Made the process super smooth. ******* and ******* took great pridevin helping me find the perfect truck for my family. I would by from them anytime. Great customer service and a huge inventory to choose from.

• Review fromMatthew C

  Date: 07/29/2022

  5 stars
  They were very helpful with my purchase of my 2020 truck.