Reviews
This profile includes reviews for Speaks Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 13 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDustin H
Date: 05/10/2025
5 starsI recently switched credit card processors and I am glad I did. Lower rates and free credit card paper as well. Even helped end my previous equipment loan lease we were in, by paying off the remaining few months payments! A+Review fromStephanie L
Date: 04/28/2025
5 starsStephanie L
Date: 04/28/2025
I own a small steakhouse and catering company. Speaks Financial Group helped us switch from an outdated POS system to a newer, user-friendly system last year. The switch has been transformational for my business in regards to accuracy for employee orders, reporting, updates, payroll, etc. The process was fast and easy. The continued support with any questions has been unmatched. Working with Speaks Financial Group was one of the best decisions I made for my business. Thank you to ******************* for all of your help! This small business has benefited from your support and guidance.
Speaks Financial Group
Date: 04/30/2025
*********, this absolutely made our day. We know how much love and hustle goes into running a small businessespecially a steakhouse and catering companyand we're so glad the new POS system has made things smoother for you and your team. ******** and ******** have mentioned how great it's been working with you, and your kind words mean a lot to all of us. Were just a call or text away if you ever need anything!Review fromCharlotte O
Date: 02/10/2025
5 starsCharlotte O
Date: 02/10/2025
Mr.Speaks has been an absolute pleasure to work with. He is extremely professional and knowledgeable. He has been an expert in guiding me through the process and helping me understand the benefits. I will definitely be using his services again and referring his business.Speaks Financial Group
Date: 02/11/2025
*********, were so glad to hear you had a great experience with ********! He takes pride in making the process easy and clear, so its awesome to know that came through for you. We appreciate your trust and your referralslooking forward to working with you again!Review fromFrank P
Date: 09/26/2024
5 starsFrank P
Date: 09/26/2024
I appreciated ********* personal touch and his going to bat for us to get the best service and lowest costs. Each person working on our switch over was friendly and helpful.******* responds to my emails in a proper time and manner.Also, he has a sense of humor, which I appreciate in business. To work with someone who enjoys his work and the relationships, such a bonus!Best to Speaks Financial Group for hiring these types of people.Speaks Financial Group
Date: 09/30/2024
Hey *****, thank you so much for sharing your experience with us! We're thrilled to hear that ******* made your switch to Speaks Financial Group smooth and enjoyable. His commitment to great service and a bit of humor really shines through.We truly appreciate your kind words and look forward to continuing to support you and your business!Review fromJAMES P
Date: 07/29/2024
5 starsJAMES P
Date: 07/29/2024
I recently switched my credit card processing to this company. At first I was skeptical because they called me and promised a deal that was too good to be true. However after much research I decided to switch. All of the people I spoke with were friendly and helpful. ******* was especially helpful and patient with me. There should be more people like him. The best part is the deal was almost too good to be true. The savings have been massive. Yes you do lease the equipment but the savings more than make up for it. They will supply the paper for your machines just call ******* and he will send the paper free of charge. The service is prompt and great. I am looking forward to a long relationship with this company.********Speaks Financial Group
Date: 07/31/2024
Thank you so much for your kind words about our team! Were glad to hear that ******* was able to help and that youre seeing such great savings. We really appreciate your feedback and are happy that our service met your expectations. If you need anything else or have more questions, feel free to reach out. We look forward to continuing our work together!The SFG TeamReview fromLinda A
Date: 07/29/2024
4 starsLinda A
Date: 07/29/2024
I want to thank ******* from your company for assisting us with our problem. Our credit card machine which had become out of date and we tried everything to get it to work but no luck. I spoke with ******* and within 3 days we had a new machine and we were up and running that day.Speaks Financial Group
Date: 07/31/2024
Thank you so much for your kind words, *****! Were thrilled to hear that ******* was able to assist you swiftly and get you up and running with a new machine. We know how crucial it is for your business to have reliable equipment, and its great to see that Martells efforts made a difference. If you need anything else or have further questions, dont hesitate to reach out. Were here to help!The SFG TeamReview fromJEANIE
Date: 04/18/2024
1 starJEANIE
Date: 04/18/2024
Just got a phone call from this company that was DOWNRIGHT DECEIVING! What they are trying to do is get you to switch from your current credit card processing company. But the way they WORD the call is VERY deceptive!!!! They use terms like "we're calling you from a recorded line for quality purposes" (as if they have an established relationship with you). "We have been 'notified' that your company has been flagged as low risk for credit card processing and you are eligible for up to 40% discounts on your current fees. We want to set up an appointment with our underwriters so that they can go over these discounts that you are eligible for." AGAIN-acting like they are somehow affiliated with my current credit card company.DISHONEST!!!! AVOID!!!Speaks Financial Group
Date: 04/24/2024
Dear ******,First and foremost, I want to thank you for bringing your experience to our attention. Only through honest and forthright feedback like yours can we truly assess and enhance our customer interactions. I am genuinely sorry to hear that your recent phone call with Speaks Financial Group left you feeling deceived. Please accept our heartfelt apology for any confusion or frustration the call may have caused. It is never our intention to create an impression of dishonesty or to suggest an affiliation where none exists. We understand that clear and transparent communication is the foundation of trust, and we regret that we did not meet this expectation during our conversation with you.In light of your feedback, I have personally reviewed the call in question and would like to address the specific points you raised:1. Recorded Calls for ****************** While it is a common practice to record calls for quality purposes, I acknowledge that the way this was communicated may have implied a pre-existing relationship. I apologize for any misunderstanding this caused.2. Clarification of Business Relationship: Although our representative, *****, did mention early in the call that we are not affiliated with your current provider, I recognize that this message should have been delivered more clearly and prominently.3. Intent to ***** Services: When the question of switching providers was raised, ***** did indeed confirm our intention to present you with an alternative service that could potentially save you money. However, I understand that the overall approach may have inadvertently given the wrong impression about our relationship with your current provider.Taking your critique seriously, we are actively re-evaluating our training programs to ensure that all representatives communicate our position and intentions clearly from the outset of any call.Once again, thank you, ******, for your candor. It is only with such transparency that we can aspire to the high standards we set for ourselves. Please feel free to reach out to me directly if you have any further issues or need additional clarification.Warm regards,*************************** Customer Relations Manager **********************Review fromTheresa W
Date: 02/13/2024
5 starsTheresa W
Date: 02/13/2024
Working with ******** has been a real pleasure. He is always very considerate to make sure we are taken care of - from when he first helped ** get our merchant services account processing set up over a year ago - to recently when the parent company did a random audit to ensure account is good and legit and being handled correctly. It feels good to know we can call him anytime to take care of our business for merchant services. We feel comfortable working with ******** and the Speaks Financial Group because his customer service skills are topnotch. Thank you ******************Speaks Financial Group
Date: 02/15/2024
Hey *******! Thank you immensely for sharing such a lovely review! It truly warms our hearts to know that your experience with ******** and the Speaks Financial Group has been so positive. ********, indeed, is a gem in our team, known for his dedication and exceptional customer service skills. We're all about making sure you feel supported and at ease, and it's wonderful to hear that we've managed to do just that. Your comfort and trust in working with us mean the world, and we're here to keep that going, ensuring your business continues to flourish. A big thank you from the entire team for your kind words. Please remember, we're just a call away for anything you need!Review fromRebecca B
Date: 02/01/2024
5 starsRebecca B
Date: 02/01/2024
Speaks Financial Group are great to work with. I had issues in the past with other companies and *************************** was patiend and listened to all my conserns and addressed each quickly. Everything that was presented was in writing as promised. I had to contact tech with a terminal issue and someone answered quickly, politely, and had the problem resolved within minutes. My Speaks rep *************** followed up making sure all my issues were quickly resolved. This is not just a business but a relationship. I have a person I can go to with any issue and that is invaluable to my small business. Their rates are competitive and their costumer service is top notch!Speaks Financial Group
Date: 02/05/2024
Thank you so much for the great feedback, *******! It's great to hear how much you've enjoyed working with Speaks Financial Group and especially with *******. Ensuring that our clients feel heard, supported, and valued is at the core of what we do, and it's great to know we've succeeded with you. Glad to hear our team was there to quickly tackle any hiccups along the way. It means a lot to us to be that go-to partner for your business. Thank you again for trusting us with your small business's financial needs, and we look forward to continuing to support you in every way we can!Review fromChenoa S
Date: 12/20/2023
5 starsChenoa S
Date: 12/20/2023
Speaks Financial treated our business with the highest priority and best customer service. We are having to move to another processor, but not by choice. We will greatly miss working the this company. They treat their customers right.Speaks Financial Group
Date: 12/21/2023
Thank you so much for your positive feedback, ******! We're thrilled to hear that you felt like a top priority while working with us. Though you're moving to another processor, we cherish the time we've had together and are glad we could make a positive impact.Please remember, our doors are always open for you. Wishing you great success in your future endeavors and hoping our paths cross again!Warmest regards,The Speaks Financial Group Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.