Reviews
This profile includes reviews for Speaks Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 13 Customer Reviews
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Review fromDarlene P
Date: 12/04/2023
5 starsDarlene P
Date: 12/04/2023
I'm so very glad I placed my business and trust in the hands of ******* and *******. Really skeptical about companies saying they'll save you money. But they really came through for me! They helped save money and I haven't had to worry about any rate increase! The representatives and company are very transparent. Any questions or concerns I had/have, they answer. I highly recommend me them to anybody that need services that they provide!
Speaks Financial Group
Date: 12/05/2023
Thank you *******! We are incredibly grateful for your kind words and the trust you've placed in us. It's wonderful to hear that ******* and ******* have been able to exceed your expectations, especially in an industry where skepticism is often warranted. Our commitment to transparency and saving our clients money is at the core of what we do, and it's rewarding to know that this has been your experience.Your satisfaction and peace of mind are our top priorities, and we're glad to have been able to address all your questions and concerns effectively. Thank you for highly recommending us - it's the highest compliment we could receive. We look forward to continuing to serve your needs and anyone else you recommend to us!Review fromJanice M
Date: 12/04/2023
5 starsJanice M
Date: 12/04/2023
Really love this company, easiest and best decision I made changing to a new merchant service. ******* and ******** make you feel like family and not just another customer, always willing to help anytime of day. Highly recommendedSpeaks Financial Group
Date: 12/05/2023
Hey ******! Thank you so much for your wonderful review! We're thrilled to hear that your experience with us has been both easy and rewarding. Knowing that ******* and ******** made you feel like family and provided exceptional assistance at any time of the day is incredibly heartening to us.We strive to make each of our clients feel valued and supported, just like family, and it's gratifying to know we've succeeded with you. Your recommendation means the world to us, and we look forward to continuing to serve you with the same level of care and dedication.Warm regards,Speaks Financial GroupReview fromStevie C
Date: 11/29/2023
1 starStevie C
Date: 11/29/2023
I highly recommend you NOT do business with Speaks Financial. ****** and ******** and two of the most unethical people I have ever worked with in my business career. I had 30 days to change my mind about using their services and when I discovered an error in their processing I elected to rescind the business arrangement with them. At one point ******** indicated they would ***** my request to discontinue with them only to come back a day later indicating they had changed their mind. Of course, they did not follow through with any of the promises they made. The lease for the equipment is outrageous! Other companies will give you the equipment for free. I am still responsible for $2038.91 of the lease for the equipment. I don't even use their services. Stay clear of this group. There are plenty of ethical credit card processing companies you can work with. This isn't one of them.Speaks Financial Group
Date: 12/04/2023
Hi ******,Thank you for taking the time to share your feedback. We sincerely apologize for the difficulties you've experienced with our services at Speaks Financial.Firstly, we acknowledge your concerns regarding the cancellation of your contract and the issues with the lease agreement for the equipment. We understand that our initial agreement and subsequent communications might have led to some confusion and frustration.We would like to clarify that our team is committed to resolving this matter in a way that respects your decision and aligns with our policies. We believe in upholding ethical practices and deeply regret any instance where our actions might not have met these standards.Having had a chance to review your account, we can see that you initially reached out for cancellation on November 11, 2021. When we received your request to cancel your contract on November 11th, we immediately reached back out and let you know that we would look into the matter and rectify any issues you faced.Once we had a chance to review your account, we reached out to let you know that we discovered an error in the initial setup by *******. True to our agreement, we promptly worked to adjust the rates once this error was identified, making the necessary adjustments to ensure the promised savings were delivered.However, we understand that despite our efforts to correct this error and adjust the rates as per our agreement, you chose to move forward with the cancellation. We respect your decision and are committed to facilitating a smooth closure process. To date, we have not received the signed closure letter that was sent via email on November 16, 2021, which is essential for officially processing your request. Once we receive this document, we will promptly close your account as per your request.Regarding the equipment lease, we acknowledge the challenges posed by the non-cancellable nature of the lease agreement with the leasing company. While we have limited control over this aspect, we are more than willing to discuss any possible assistance or solutions we can offer.We take your feedback seriously and are using it to improve our processes and communication. Please reach out to us directly at ******************************* for any further discussion or assistance regarding this matter.We apologize for any misunderstanding and inconvenience this situation may have caused. Your satisfaction remains a priority for us, and we thank you for bringing these concerns to our attention.Sincerely,******** Speaks Speaks Financial Group
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