Complaints

This profile includes complaints for PetSmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PetSmart

  19601 N 27th Ave Phoenix, AZ 85027-4008

• 

  PetSmart

  250 Grossman Dr Braintree, MA 02184-4954

• 

  PetSmart

  1201 Barbrajordan blvd Austin, TX 78723

• 

  Petsmart, Inc.

  171 N Nellis Blvd Las Vegas, NV 89110-5320

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  PetSmart

  4010 S Bolger Rd Independence, MO 64055

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 2, I placed an online order for $60+ in dog food products (and intentionally filled my cart with more than just what I would normally get) in order to get the 5000 bonus points (equal to $10). I looked at the terms and conditions multiple times and it only said Transaction total is prior to taxes & shipping & after discounts are applied. Before checkout, I was prompted to use my points of $6 and I reviewed the ****************** to ensure that using my rewards points wouldnt interfere. However, it did. I believe this to be very misleading to consumers and it should say (including point redemptions) in your terms and conditions if point redemptions count as a discount, not just a promo code like what most consumers would assume. Because of this, my total went to $58 and I was told by your customer service you would not honor this at all because of my points redemption. I would like this honored as I did not use any true discounts. My points would have still been my points and I wouldnt have used them had your terms and conditions been made clear that it includes redemptions. Please update that to include in your terms as well.

  Business Response

  Date: 02/06/2025

  Hello *********, 

  Thank you for reaching out to PetSmart Corporate Care.
  
  We appreciate the Pet Parent for sharing their feedback with us. We are sorry to hear about their poor experience with the treats points on your purchase. We apologize for any inconvenience this may have caused. We forwarded this concern to our online order team for assistance, who was able to address the issue.
  
  We added the points from the promo and an additional ***** points for the inconvenience. We also updated the Pet Parent via email to ****************************** informing them of the adjustments we made.
  
  We appreciate the Pet Parent's patience and understanding while we worked to resolve their concerns.  At PetSmart, we are committed to providing exceptional customer service and ensuring every Pet Parent' satisfaction. We thank the Pet Parent again for choosing PetSmart and hope to serve them again in the future!
  
  
  Sincerely,

   

  PetSmart Corporate Customer Care Team 

• Initial Complaint

  Date:02/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im reaching out regarding a recent grooming appointment for my Pomeranian, and unfortunately, it was far from the great experiences Ive had in the past. Ive always trusted Petsmart for grooming, but this time, the results were extremely disappointing.His trim is blotchy and uneven, and he looks nothing like I just spent $75 to have him professionally groomed. On top of that, he has been unusually anxious since the appointment, which is not typical for him. It seems like the groomer was either rushed or unfamiliar with how to properly groom a ************* make matters worse, Ive tried calling the store multiple times to address this, only to be stuck in the queue for over six minutes before the system hangs up and asks me to call again. Its frustrating to not even be able to speak with someone about the ******** appreciate a response on how this can be addressed, as I expected the same quality and care Ive received beforenot only in grooming but also in customer service. Looking forward to your reply.

  Business Response

  Date: 02/11/2025

  Thank you for reaching out to PetSmart Corporate Care. 
  
  We appreciate the Pet Parent for sharing their feedback with us. On 2/5/25, we called the Pet Parent at ************** multiple times. There wasnt an option to leave a voicemail.
  
  We also sent an email to ********************** requesting them to get in touch with us. Once the Pet Parent contacts us, we will be more than happy to discuss the pet parents concerns and offer either a regroom or refund. 
  
  We appreciate your patience and understanding while we worked to resolve these concerns. At PetSmart, we are committed to providing exceptional customer service and ensuring our Pet Parents' satisfaction. 
  
  Thank you again for choosing PetSmart.
  
  Sincerely, 
  
  *****
  PetSmart Customer Care
  ************, Option 2 

  Customer Answer

  Date: 02/11/2025

  Unresolved Grooming Complaint Case ID ********
  

  Dear Petsmart Team,

  I am following up regarding my complaint (ID: ********* concerning my Pomeranians recent grooming experience. While I appreciate the initial response, it did not adequately address the severity of the situation.
  

  I only received ONE phone call, which happened to be when I was already on my way to the store and I told the gentleman I was on the way. I arrived within 20 minutes, yet no further effort was made to reach me as there was no need outside of the initial call to say he was ready. This entire experiencefrom the blotchy, uneven trim and increased anxiety in my dog to the frustrating lack of customer service when I called multiple timeshas been unacceptable.
  

  I have been a loyal customer and have had positive experiences in the past, but this situation was a complete failure in both service and accountability. The quality of the talent has also decreased.  I expect a proper resolution, whether that be a refund or corrective grooming by anexperienced professional who is familiar with Pomeranians.

   Please respond with a meaningful solution as soon as possible. I look forward to your prompt attention.  Thank you!

  Business Response

  Date: 02/17/2025

  Thank you for reaching out to PetSmart Corporate Care.
   
  We appreciate the Pet Parent for sharing their feedback with us. We are sorry to hear about their poor experience with our grooming service.  We apologize for any inconvenience this may have caused. We forwarded this concern to our corporate customer care team for assistance, who was able to connect with the Pet Parent to address their concerns. 
   
  We extended and the PP accepted a re-groom of her pet once his fur grows out and we also sent a $15 off coupon toward the next full groom. 
   
  We appreciate the Pet Parent's patience and understanding while we worked to resolve their concerns.  At PetSmart, we are committed to providing exceptional customer service and ensuring every Pet Parents' satisfaction. We thank the Pet Parent again for choosing PetSmart, and hope to serve them again in the future!
   
   
  Sincerely,
  
  PetSmart *********************** Team 
   
  

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my dog ***** in for a haircut on 1/23/25. I was told the cost was $90. I had asked if the groomer available had experience with *******. They assured me yes she did. The first three pictures are of the haircut or hack job ***** recd. The 4th picture is what I asked for, her original haircut from a groomer who had experience. The 5th picture is of her winter thick coat. The groomer took all her hair off in the middle of a freeze. Not even tail hair left on. Uneven cut. When I dropped the dog off, they called immediately to say that ***** had matting on her head. I said yes, I am aware and that is why I brought her in to give her a haircut. The matting was only on her neck, chin area and top of head where her hair was very long. Her collar causes matting around her neck area. They never mentioned an added ***** de-matting fee. She said that they would have to cut her hair almost to the skin because of the matting. I said it's okay for her neck and head area but keep her body hair at the original cut because it is way too cold out. It was in the 20's and 30's that week. When I went to pick her up I was shocked at her appearance. When I rec'd the bill, I was even more shocked. The groomer told me her whole body was matted, which is a big lie. There was no matting on her body what so ever. I pet my dog daily and would know if she was matted on her body. She was not. I asked to speak to the manager and the only thing she could say was "I understand". I told her, I don't think you do. Not only did I not get the haircut asked for, I had to pay an extra $50 and was not told about it. I emailed a complaint to PetSmart Headquarters. I rec'd a response within a day stating that if I did not receive a call within 48 hrs, to call the number provided. I was connected to the manager of the store that once again said, "I understand". Why would headquarters send me right back to the store manager who did nothing in the first place?

  Business Response

  Date: 02/03/2025

  Thank you for reaching out to PetSmart ***********************.
   
  We appreciate the Pet Parent for sharing their feedback with us. We are sorry to hear about their poor experience with our Grooming Salon. We apologize for any inconvenience this may have caused. We forwarded this concern to our *********************** Team for assistance, who was able to connect with the Pet Parent to address their concerns. 
   
  We extended and the Pet Parent accepted a $50.00 gift card for the fee charged at the PetSalon. Additionally, we forwarded the Pet Parent's concerns to the District Leader as feedback for the store.
  
  We appreciate the Pet Parent's patience and understanding while we worked to resolve their concerns.  At PetSmart, we are committed to providing exceptional customer service and ensuring every Pet Parent's satisfaction. Again, we thank the Pet Parent for choosing PetSmart and hope to serve them again in the future!
   
   
  Sincerely,

   

  PetSmart *********************** Team 

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I make a small purchase and said my card didn&#**;t go through, but the terminal said approved. It went a second time and still said approved but the cash register. Looks like my bank did charge 2 times and I paid them through cash. I tried to talk to it about them and refused to give me a refund. They laughed and said they wouldn&#**;t help me. They were laughing almost the whole time too, which was odd. ***** is the amount that was charged twice on my card. I came back the next day after it was fully cleared and they still refused to help. They did not offer a corporate number, I had to call them myself. They said at corporate there is nothing they can do about it. This makes no sense, my money was taken from me and no one is helping. *********************************************

  Business Response

  Date: 02/07/2025

  We have taken note of this Pet Parent's concern and have escalated it to the appropriate team for assistance. We are currently reviewing the matter to ensure that we can address the Pet Parent's concerns thoroughly and would appreciate a bit more time to complete our research to ensure we can fully resolve the issue.
  
  We apologize for any inconvenience this may have caused and appreciate the Pet Parent's patience as we continue to resolve their concerns.  

• Initial Complaint

  Date:01/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  STOP SENDING ME ORDER WIOTH DOORDASH ..I HAVE NEVERE RECEIVED THE ORDERS IN TIME .. TODAY DRIVER HAS LEFT AT NOON ORDER WAS DUE BY 4 PM AND IOT SOOM 6 PM..NOWHERE HE SNOTE VEN CLOSER TO MY HOME...I WILL DISPOUTED THIS WITH CREDIT CARD..ITS DEPLORABLE OREDER **********

  Business Response

  Date: 02/10/2025

  We thank the Pet Parent for sharing their feedback so we can address their concerns as soon as possible and are sorry to hear their recent delivery did not meet their expectations. We have partnered with our Online Orders team for assistance who was able to confirm that though their order had a couple hour delay based on the estimated time arrival provided by ********, it was still confirmed delivered within the 3 day delivery window that PetSmart guarantees.  We understand the Pet Parent was not satisfied with this and no longer wants DoorDash to deliver their orders.  At this time, the only way to avoid using DoorDash as a potential courier service is to either order online and set it for pick up in store or to visit the store and make purchases in person.
  We know this is not the answer the Pet Parent was hoping for and we want to assure the Pet Parent that we have passed along their feedback about ******** to the appropriate teams.  At this time, we feel the appropriate steps were taken to address their concerns and consider this matter concluded.

  Customer Answer

  Date: 02/14/2025

  NOTHING SOLVED ..DEPLORABLE UNPROFESSIONAL ANSWER..U SEND ME THINGS WITH DOORDASH AND UR DRIVER IS HARRASING ME OUTSIDE FOR TIPS ALKL DAY AFTER DELIVERIUNG LATE 5H LATE..NO SHAME 

  Business Response

  Date: 02/17/2025

  We understand the Pet Parent was not satisfied with the outcome of this matter.  We want to assure the Pet Parent that we have taken their feedback for future vendor considerations but want to reiterate that at this time, the only way to avoid using DoorDash as a potential courier service is to either order online and set it for pick up in store or to visit the store and make purchases in person.  At this time, we feel the appropriate steps were taken to address their concerns.

• Initial Complaint

  Date:01/28/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/27 I placed an order online for a bath and brush grooming service for 10:30 on 1/28. I received an email notification confirming the time and service ordered(attached). When I arrived the technician attempted to up sale to the next level but I told her just the bath and brush this time. She printed a page and highlighted where to sign, which I did without reading. When I arrived to pickup my dog the additional service was charged. I told the groomer thats not what I ordered or what we discussed. The grooming mgr said the system must have picked up from the last time I was here. I replied not my fault but she said I signed the contract and had to pay. I spoke to the store manager, showed him my order but his response was you signed the contract even though I had my email order and the groomer agree in we had that conversation.

  Business Response

  Date: 02/03/2025

  We appreciate the Pet Parent for sharing their feedback with us. We are sorry to hear about their poor experience during their recent salon visit and apologize for any inconvenience this may have caused. After partnering with store leadership, they were able to connect with the Pet Parent to address their concerns.
  
  We extended and the PP accepted a refund for the package cost that was added on to their pets grooming service.  We also want to assure the Pet Parent that coaching and feedback will be given to the associates involved to ensure situations like this are not only prevented but handled more efficiently and gracefully in the future.
  
  We appreciate the Pet Parent's patience and understanding while we worked to resolve their concerns.  At PetSmart, we are committed to providing exceptional customer service and ensuring every Pet Parents' satisfaction. We thank the Pet Parent again for choosing PetSmart, and hope to serve them again in the future.

  Customer Answer

  Date: 02/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I spoke with the assistant manager and he promptly issued the offered credit and he assured me that the issue has been addressed. At this time I will consider this complaint resolved.
  
  Regards,
  
  ****** ****
  
   
  

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against PetSmart. I stopped by a location in *******, ** to purchase some crickets. They were out. I asked the employee for a voucher. She searched for about 5 minutes before saying they stopped giving out vouchers when they were out of crickets. I called the customer service number to ask when the ended this policy. ****** told me she could only help with online orders. I asked to speak with a supervisor and that person refused to help as well. I asked her why ****** refused to file the complaint. She hung up. I called back again and spoke with another agent who also refused to help or give her name unless I provided an email address. She eventually put me on hold.

  Business Response

  Date: 02/11/2025

  Thank you for reaching out to PetSmart Corporate Care. 
  
  We appreciate the Pet Parent for sharing their feedback with us. On 2/6/25, we called the Pet Parent at ************ and left a voicemail. 
  
  We also sent an email to ************************ requesting them to get in touch with us. Once the Pet Parent contacts us, we will be more than happy to discuss the pet parents concerns. 
  
  We appreciate your patience and understanding while we worked to resolve these concerns. At PetSmart, we are committed to providing exceptional customer service and ensuring our Pet Parents' satisfaction. 
  
  Thank you again for choosing PetSmart.
  
  Sincerely, 
  
  *****
  PetSmart Customer Care
  ************, Option 2 

  Customer Answer

  Date: 02/13/2025

  They emailed less than hour before I received this email from BBB. I emailed them back. They never responded.

  Business Response

  Date: 02/19/2025

  Thank you for reaching out to PetSmart Corporate Care. 
  
  We appreciate the pet parent for sharing their feedback with us. We understand the pet parent was dissatisfied about learning our raincheck program was discontinued.  We reached out to the pet parent via email. We heard their concerns and took their feedback.
  
  We appreciate the pet parents patience and understanding while we looked into the pet parent's concerns. If the pet parent has any further issues or feedback, please don't hesitate to contact us. At PetSmart, we are committed to providing exceptional customer service and ensuring satisfaction. We thank the pet parent again for choosing PetSmart, we hope to serve the pet parent again in the future.
  
  Sincerely, 
  
  *****
  PetSmart ***********************

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/25/25 a dasher name ***** delivered my dog food on my porch but it was not my complete order. I didn't pay $60.40 for 1 bag of dog food. This order have been a total disaster. I mixed the 2 dog foods together. So now my fur babies have no food to eat in the morning and the store does not open until 10am when they normally be up and out to eat so I could be at church for 10am. This is insanity.

  Business Response

  Date: 01/30/2025

  Thank you for reaching out to PetSmart Corporate Care. 
  
  We appreciate the Pet Parent for sharing their feedback with us. We forwarded this concern to the ************* Team for assistance. On 1/26, we sent a gift card and coupon to the pet parent for their inconvenience, after the refund was processed. On 1/27, via email we communicated with the Pet Parent ************************** about their concerns and confirmed the refund was processed and the gift card was sent with the coupon. 
  
  We appreciate the pet parents patience and understanding while we worked to resolve the pet parents concerns. If the pet parent has any further issues or feedback, please don't hesitate to contact us. At PetSmart, we are committed to providing exceptional customer service and ensuring satisfaction. We thank the pet parent again for choosing PetSmart, we hope to serve the pet parent again in the future.
  
  Thank you again for choosing PetSmart.
  
  Sincerely, 
  
  *****
  PetSmart Corporate *************

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/25/25 placed an order over $50 thinking I was to get $10 off and did not. I called the 888 # & spoke with a ******* who was very nasty after holding for 22 minutes before she picked up. She asked for my email address, then asked for the order # when the email address shows her everything. That took another 7 minutes before she placed me on hold again. Then she tells me once I told her I was going to file this complaint that it's my prorogative which I already know that as a consumer. She started calling me ******. I said Ms. ****** she said like I said ****** hold ******. She sent me a virtual card of $10 but I wanted to place another order for dog food and the system still not removing $10 off $50 as advertised. She stated all I can do is pay for the item and call back and get PetSmart to give the $10 I should receive when placing the order. ******* was very nasty and rude. She does not need to be answering PetSmart calls at all.

  Business Response

  Date: 01/30/2025

  Thank you for reaching out to PetSmart Corporate Care. 
  
  We appreciate the Pet Parent for sharing their feedback with us. We forwarded this concern to the ************* Team for assistance. On 1/26, we sent a gift card and coupon to the pet parent for their inconvenience, after the refund was processed. On 1/27, via email we communicated with the Pet Parent ************************** about their concerns and confirmed the refund was processed and the gift card was sent with the coupon. 
  
  We appreciate the pet parents patience and understanding while we worked to resolve the pet parents concerns. If the pet parent has any further issues or feedback, please don't hesitate to contact us. At PetSmart, we are committed to providing exceptional customer service and ensuring satisfaction. We thank the pet parent again for choosing PetSmart, we hope to serve the pet parent again in the future.
  
  Thank you again for choosing PetSmart.
  
  Sincerely, 
  
  *****
  PetSmart Corporate *************

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Jeffersontown groomers put our dogs on a no book order even though the websites states "to rebook call the location." When we did that the groomer said she was unable to book on her end and would need a manager to call us (1/22/2025). The general manager called (1/23/2025) and told us we were on a "no book order" due to our dog's behavioral issues. However, Coal is 15 years old and is very docile and they have never had any issues with him UNTIL the last encounter when the groomer refused to finish his grooming session because he had a sore near his eye. No one said anything about Oreo (who is only 1 years old) except for his VERY FIRST groom they said he nipped at them (which was the Westport Store). Well he was only 5 or 6 months old. PetSmart is our Secondary grooming location so this does not keep us from getting our dogs groomed. We have only had the nipping response from the Westport Store - ***** has NEVER reported that. However, the nipping report and Coal's eye issue was discussed with my husband on both occasions who voiced his concern and issue with their reports. Instead of blaming the dogs, the issue is more than likely they did not like my black husband reporting his very direct issues with the staff. But instead of stating their issues with the patron they want to blame dogs. I want someone to from the location to admit their bias toward the patron and remove my dogs from a no book. Even if we NEVER go back there which we more than likely will not for anything. It is unfair to my dogs and my family that the store lacks communication and is outright LYING about the issue. THe issue is the black man voicing his concerns not a 15 year old DOCILE dog who is literally on his death bed nor a one time nipping puppy.

  Business Response

  Date: 01/30/2025

  Thank you for reaching out to PetSmart Corporate Care.

  
  We have acknowledged their concern and have escalated it to the appropriate team for assistance. We are currently reviewing the matter to ensure we can thoroughly address the Pet Parent's concerns. However, we would appreciate a bit more time to complete our research so that we can fully resolve the issue.
  
  We apologize for any inconvenience this may have caused as we continue to resolve the Pet Parent's concerns.  
   
  Thank you again for choosing PetSmart.

   

  
  PetSmart *********************** Team