Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** came to my door offering services to repair my roof. Turn out to be a third party that never informed us about their fees. They made a claim to my insurance about replacing my roof shingles back in April, it is November and still job has not even started. I got ahold of my insurance and they said they sent a check to ********** several months ago. I got ahold of ********** and now they are asking me for more money to start working on my roof. I started seeking for legal advise because it seems like a scam, now i started getting leaks in some areas in my house because of my roof damage. Still hard to believe that there are Companies like this one in America taking advantage of families in need and getting away with families Insurance Money.

  

  Business Response

  Date: 11/28/2023

  I spoke to ******************** and we have an appointment Thursday to get a contract signed for his new roof. He should remove review shortly

• Initial Complaint

  Date:11/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My main complaint is that they keep you in the dark about details of the claim approval, the breakdown of their overpriced repair estimates, and do not provide you anything in writing. The "adjuster" will tell you that you are free to use any company you'd like for repairs but fails to mention that Adjust pro intends to withhold 30% of Insurance claim check amount. I was never provided copies of initial agreement or Pro-Tec Roof work estimate, I have called adjust pro several times to inquire about this (most recently on 10/24/23). I have not received one thing in writing so far. This seems like a deceptive tactic. I have confirmed with another customer that they also did not get copies of their agreement. This company does not operate with transparency, they only want to send their contracting company and pressure you into accepting their overpriced quotes and their extra fees/charges. I am requesting copies of agreement and **************** estimate. I do not have high hopes or trust in this company (AdjustPro Slutions and it's partners), my desired outcome is the the dissolution of agreement and the release of full Insurance payout.

  

  Business Response

  Date: 11/08/2023

  Spoke with customer and issue was resolved, customer said he would be removing the complaint.

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was convinced by them to engage there services. My son does suffer with mental illness. My wife got involved asked to be released from any contract. They agreed, however never returned the money.There customer service people said that the release papers were issued on 21st Septeber. However they asked our insurance company fir more money on the 25th September.They have never carried out work for us. How can they possibly ask for more money.Our insurance company thinks My wife received the check because it required her signature to process it.All sounds like FRAUD.Please look into this company and at the very least, revoke their BBB endorsement.Thank you

  

  Business Response

  Date: 10/24/2023

  I sorry to hear about the experience your son has happen with Adjustpro, I'm here to fix the issue. Per our contract with your son, It's our responsibility to manage all insurance funds during the process so that the work gets done. I would love to get your son his refund, can you please provide his name so i can give this my full attention. Here's my email and phone number: ************************ ************ I'm ***************** (Owner) please respond when you can. Thank you!

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. We were first contacted by *******************************, one of their canvassers regarding a new roof. He painted a very pretty picture as to how everything would be. This was back in September of last year. We were told they would get the insurance company to pay for everything. Communication throughout was horrible. ***** kept telling us that this person or that person should be contacting us and they never did. Finally we were contacted by ****, who came out to go over our options regarding type of roof, color, etc. We had been told by ***** that they would ensure the insurance covered everything. When **** came out, he said the insurance was only covering a certain portion and we were going to have to pay for the rest of the roof not covered by insurance plus the $1000.00 deductible. We were in shock and disbelief. According to them, insurance was going to pay less than 50% of the repair. We waited 4 months in radio silence. Then we got a check from the insurance for $4000.00. I was able to reach ***** and told him about the check, and he said to keep it. So we did, until the check became out of date because ************ was also named on the check along with us. So we got in contact with another company and signed with them. When they started to help us, they were blocked because we had not obtained a form releasing us from the contract with ********** Solutions. Not only that, but the insurance said, just like many others on this page, that ********** Solutions had been paid. When contacted, they said they did not have the money. Then, when I said I wanted to be released from the contract, they said they needed to investigate what happened to the money. Huh? You said you don't have it? So I am now waiting until the 9/25 for my release letter. If not received, I will be seeking legal help and advice. Up to and including lawsuit if needed. I seriously pity the fool who uses this company. They should have been put out of business long ago.

  

  Business Response

  Date: 09/28/2023

  I sent the release letter, and i have tried to reach out to ******************. Just waiting for his call back 

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/28/23 a sales representative for this company approached my door ignoring the no solicitation sign and rang our doorbell. When they attempted to knock again I asked them via doorbell camera microphone do not knock again as we were inside working and putting a baby to sleep. The sales representative chose to ignore my request to cease communication and rang my doorbell again. After I opened the door this time around there was no apology only a continued sales pitch. The sales representative did not leave my property when asked to leave.

  

  Business Response

  Date: 08/30/2023

  We apologize about the experience you had with one of our canvassers at the door, the great men and woman on our team are trained to never get in any negative interaction with anyone. Especially with people at the door, for this we are deeply sorry. I have a new born myself so i understand the frustration your are feeling, and this canvassers behavior will be address. I am proud of the men and woman on our team that *********** in 115 degree heat that truly want to help as many people as they can a day, but that being said this behavior is unacceptable and i will handle it myself. I apologize again about your experience, but i thank you for letting us know so we can get better and service the communities and our customers in the highest standard. 

  Customer Answer

  Date: 08/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have signs on my property that says" NO SOLICITING, I am not interested in buying anything you are selling "Yet your agent still rung my doorbell and disturbed me from my rest at 8:30pm in the afternoon. This is UNCALLED FOR. Agents need to read and obey home owners requests!!

  

  Business Response

  Date: 08/04/2023

  We apologize for us knocking on your door, i will work with my team to be more aware of any signs Homeowner my have. My team does there very best to help as many people as they can everyday, but i understand we need to continue to get better everyday. Sorry again for the inconvenience. 

• Initial Complaint

  Date:05/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is scammers!! my insurance told me theyve had my money for months. Never did any work on my roof!!Wont answer phone calls/emails Made me sign contract the first day then I never seen or spoken to them.My insurance wants to see the repairs they paid for and I cant show them anything because of these thieves!! Give the insurance the money back I dont want to work with this company and no one should

  

  Business Response

  Date: 07/19/2023

  Dear *****************,
  
  Thank you for reaching out to us with your concerns. We take customer complaints seriously and strive to address them promptly and efficiently. However, we were unable to locate your information in our systems based on the details provided in your complaint.
  
  In order to assist you effectively and address your concerns, we kindly request that you provide us with the following information:
  
  1. The name that is associated with the insurance claim.
  2. Any additional names associated with the claim, if applicable.
  3. Phone numbers that are associated with the claim.
  4. The email address.
  5. The property address where the roofing work was supposed to be performed.
  
  Once we have this information, we will be able to investigate the matter thoroughly and respond accurately to your complaint. Our goal is to ensure your satisfaction and resolve any issues that *** have arisen during the process.
  
  Please provide the requested information so that we can proceed with addressing your concerns promptly. If you have any further questions or require assistance, please do not hesitate to reach out to us.
  
  Thank you for your cooperation.
  
  Sincerely,
  ***********************
  AdjustPro Solutions
  ************

• Initial Complaint

  Date:05/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wandering representative came to my door, and despite no soliciting signs, signs clearly stating not to knock on my front door or ring my door bell if you are attempting to sell goods or services, in any way, ******* proceeded to knock on my front door, ring my door bell and loiter, hoping to have an answer.Based on other BBB complaints responses, this company stated 5/5/2023 they have made efforts to update their phone system and effective communication. But their website has ************ (Goes to voicemail only), ****** Business page has Phone: ************** (No longer in service), and BBB company page has ************ (Goes to voicemail only)This business is abusing the elderly, taking advantage of the poor and disenfranchised by forcing them into contracts.

  

  Business Response

  Date: 07/19/2023

  We apologize  for the inconvenience, do to our best to help customers that have damage to their roof. are phone system was down for a short period of time, but our website and ****** number goes straight to our office and people are available to answer any call between 9am-5pm daily. We will do our best to not knock on this customers door again. We help thousands of customers a year get their roof replaced through insurance and we have a very high standard with our customer service and handling of our customers claim. We absolutely don't advantage of anyone, and we have thousands of customer that say we helped them when they thought they never had a chance to get they're roof replaced and we did.  

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A rep came out to my home in Dec of 2022, talking about how they could repair my roof I wrote them a check for the deductible of $2224 they then told me my insurance would pay the rest. My insurance gave me two checks one for $5753.96 and another for $8714.07 equaling to $14468.03 from my insurance. I gave the man the 3 checks on Feb 17th 2023. He told me he was going to send the checks to his home office in ******* and have not been able to get in contact with the representative that came to my home since giving him the checks. I called my insurance company and was told that the checks had already been cashed. I have called about 4 or 5 different numbers trying to contact adjustpro solutions to see what is going on, but havent been able to speak to someone. I just want either ALL the money back including my deductible or for someone to come do the work on the roof like I had originally wanted.

  

  Business Response

  Date: 07/19/2023

  Dear *********************************,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or frustration you have experienced thus far. We understand your desire for a resolution regarding the roof repair and the funds provided to our representative.
  
  After reviewing your complaint, we have identified your case and are pleased to inform you that we have already been working on a resolution for you. As mentioned, we are currently waiting for the solar detach to be completed. Once this step is finished, we will be able to proceed with the roof replacement as originally requested.
  
  Our team is committed to resolving this matter to your satisfaction. We understand that communication has been a challenge, and we apologize for any inconvenience caused by the difficulty in reaching us. We recently have changed our phone system and all the platforms we use on a daily basis. Rest assured, we are actively working to improve our communication channels and ensure better responsiveness to our valued customers.
  
  We appreciate your patience and cooperation throughout this situation. Our goal is to address your concerns promptly and provide the quality service you deserve. We will contact you shortly to provide further updates and discuss the next steps in the process.
  
  If you have any additional questions or require further assistance, please feel free to reach out to us directly. We value your feedback and look forward to resolving this matter to your complete satisfaction.
  
  Thank you for your understanding.
  
  Sincerely,
  ***********************
  AdjustPro Solutions
  ************

• Initial Complaint

  Date:05/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having a glass of wine when a rep came to my door and said my HOA sent them to cover all the roofs since the nasty storm. We have a lot of elderly and I hope no one also signed without knowing what is going on.I called so many times that I gave up. I didn't think anything of it until my insurance recently told me they paid them and they can't help with my roof. Since Sept 2022 this business has sat with my money, in silence. Phone issues or not, how can you explain this many months just "no big deal" with a customers money and roof needing to be fixed over their head? How can you justify not ONCE calling me, emailing, anything for MONTHS?My insurance suggests a Civil court and my lawyer friends will assist me. I can't get a hold of them, the phone rings once and hangs up... I will wait for a call by end of day Monday to move forward with legal action.

  

  Business Response

  Date: 05/30/2023

  Dear *************************,

  We would like to express our sincere apologies for the inconvenience and frustration
  you have experienced regarding your recent interaction with our company. We
  understand your concerns and are committed to addressing them in a timely manner.
  Firstly, we would like to inform you that there has been a recent change in our
  management at the start of this year. This change has resulted in several adjustments
  within our company, including updates to our phone systems, phone numbers, and a
  significant reduction in our workforce. As a result, we have encountered some
  challenges in maintaining regular communication channels with our valued customers,
  and for that, we apologize.

  Additionally, we have also undergone a transition in our information management
  system, which houses important homeowner data. This transition has been a complex
  process, and we are still in the midst of transferring all the necessary information to the
  new system. This has unfortunately contributed to delays and disruptions in our
  customer communication efforts.

  We understand your frustration with the lack of contact and the delay in addressing your
  roofing concerns. We assure you that we take these matters seriously and are working
  diligently to rectify the situation. We want to emphasize that your satisfaction is of
  utmost importance to us.

  Regarding your specific case, we are pleased to inform you that your roof replacement
  is scheduled for June 1st. Material drop off is scheduled for May 31st. We are
  committed to completing the necessary repairs to ensure the integrity of your roof and
  the safety of your home. Our team will be in touch with you to provide updates and
  ensure a smooth process moving forward.
  
  We sincerely regret any communication gaps that have occurred during this period,
  and we deeply apologize for any inconvenience caused. Rest assured that we are
  actively addressing these issues and making improvements to prevent such
  occurrences in the future.

  We appreciate your patience and understanding in this matter. Our team is fully
  committed to resolving your concerns and providing you with the service you deserve.
  Should you have any further questions or require additional assistance, please do not
  hesitate to contact us directly.

  Thank you for bringing this matter to our attention. We value your feedback and the
  opportunity to improve our services.
  Sincerely,
  
  **************************
  Owner, AdjustPro Solutions, LLC