Complaints

This profile includes complaints for Express Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Express Flooring

  4110 W Washington St Ste 100 Phoenix, AZ 85009-4623

  
• 

  Express Flooring

  16427 N Scottsdale Rd Ste 410 Scottsdale, AZ 85254-7102

  
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  Express Flooring

  2875 W Ray Rd Ste 6 Chandler, AZ 85224-3525

  
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  Express Flooring

  18521 E Queen Creek Rd Ste 105 Queen Creek, AZ 85142-5867

  
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  Express Flooring

  5540 Business Park San Antonio, TX 78218-5503

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wall to Wall Flooring is the subcontractor for Express Flooring which we contracted with for a repair on 8/5/2024 of the original install done in 2021. Still waiting for the repair to be completed. Subcontractor has left the repair partially done, doesnt show up for scheduled appointments and has not returned messages. We were promised four new doorway transitions because the original transition were not the correct ones, and that is why the were popping. The repair has been left with one un-installed transition which is a tripping hazard and potential for a lawsuit if an accident occurs.

  

  Business Response

  Date: 04/09/2025

  Dear Ms. **************** you for reaching out regarding your flooring repair. We understand your concerns and want to ensure that your issue is resolved to your satisfaction.
  We would love to install one or all of the doorway transitions as originally planned; however, we note that each time we have attempted to proceed with the installation, you have declined the transitions. Please let us know how you would like to move forward so we can complete the repair.
  Our goal is to provide the best service possible, and we remain available to schedule an installation at your earliest convenience. Please feel free to contact us to coordinate a time that works for you.
  Best regards,
  Express Flooring

  Customer Answer

  Date: 04/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted for a repair on 8/5/2024 of the original install done in 2021. Still waiting for the repair to be completed. Subcontractor has left the repair partially done, doesnt show up for scheduled appointments and has not returned messages. We were promised four new doorway transitions because the original transition were not the correct ones, and that is why the were popping. The repair has been left with one un-installed transition which is a tripping hazard and potential for a lawsuit if an accident occurs.

  

  Business Response

  Date: 03/10/2025

  Dear ****** ******,
  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and delays you have experienced regarding the completion of your repair.
  We have scheduled the installation of the remaining doorway transition for Thursday, March 13, 2025. Our team will ensure that the installation is completed promptly and to your satisfaction.
  We understand the importance of resolving this matter and appreciate your patience. If you have any further questions or need assistance before the scheduled appointment, please feel free to contact us directly.
  Thank you for allowing us the opportunity to address this issue.
  Sincerely,
  Express Flooring

  Customer Answer

  Date: 03/13/2025

  I received a call from *** and was assured that the repair person would show up between 8am - 10am on March 13th to complete the repair of the one transition. I texted the repair person ***** to verify that he was to be here on March 13th between 8am - 10am and that I wanted the one transition replaced to match the others. Of course he showed up at 10:10am with the wrong transition and wanted to change them all out to something new which would take hours AGAIN! I told him no that was not acceptable, I had already told *** what I wanted and ***** had even responded to my text message as to what was expected. He said when he was here that he had a new phone number and would send a text message as soon as he got to the van, of course that didnt happen and he left trash on the front patio. This is beyond unacceptable! We would like the repair completed ASAP and our $50 service fee refunded. 

  

  Business Response

  Date: 04/10/2025

  Thank you for your patience and for bringing this matter to our attention.
  We understand your concerns and apologize for the inconvenience you've experienced with the repair. After reviewing the situation, we would like to clarify that the transition that was broken was not due to the original installation, but we are committed to resolving the issue to your satisfaction.
  We are more than happy to replace the broken transition and, given that the original color is no longer available, we can offer to replace one or all three of the transitions with a similar color that matches your flooring.  I know this resolution has been denied previously.

  Please let us know how you would like to proceed, and we will schedule a time to complete the work at your earliest convenience. We sincerely appreciate your understanding and look forward to resolving this matter as quickly as possible.
  Thank you for giving us the opportunity to make this right.
  Sincerely,
  Express Flooring

• Initial Complaint

  Date:03/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date:Buyer Name(s):****** **** Installation Address: ******************************* Billing Address: same ********************** Contract Amount: ********* Deposit Details (process day of sale):Balance Due Details (process morning of install): Payment Method: Greensky Balance Due: ********* Terms: 12 month deferred interest with payment Contract Notes: Docusign Envelope ID: ************************************ We agreed up to 10 days to install. I had to leave my home as the third party contractor that they hired would not allow for living in the home. Luckily I have a second home. When I returned they had left my home in shambles. ( video upon request) Left furniture outside in the rain, Left grout all over floors and walls. Did not cover any of my furniture, Appliances, food, dishes etc. Nothing was covered as promised with confirmation from Express Flooring and Third Party contractor. The contract continued to ask me for extra funding to do things agreed upon in my contract with express Flooring. They ruined several floorboards, left spacers in the floors I cannot get out and keep stepping on and cleaned nothing. I am asking Express flooring to credit me the time I had to Clean 45 hour at $50( 2,250) per hour replacement of my business items that were ruined as they were not covered $992.39 ( itemized list included. Repair, recover or replace items dented, scratch and broken ( Approximately $1200) Really unknow

  

  Business Response

  Date: 03/10/2025

  Dear Ms. ********** hope this message finds you well. We have received your complaint submitted to the Better Business Bureau regarding your recent flooring installation experience with Express Flooring. We take all customer concerns seriously and are committed to resolving this matter in a fair and efficient manner.
  To assist us in thoroughly investigating and addressing your concerns, we kindly request the following additional information:
  1.  Video Evidence: You mentioned having a video documenting the condition of your home post-installation. Please share this video with us to better understand the issues encountered.
  2.  Photographic Evidence: If available, photographs highlighting the damage to furniture, flooring, and other affected areas would be beneficial.
  3.  Additional Details: Please clarify any specific instances where the third-party contractor requested additional funding beyond the agreed contract terms.
  We aim to address your concerns promptly and fairly, and receiving this information will assist in expediting the resolution process.
  Once we have reviewed the provided details, we will reach out with our findings and proposed next steps.
  Thank you for your cooperation and patience.
  Sincerely,
  Express Flooring

  

  Business Response

  Date: 03/10/2025

  Dear Ms. ********** hope this message finds you well. We have received your complaint submitted to the Better Business Bureau regarding your recent flooring installation experience with Express Flooring. We take all customer concerns seriously and are committed to resolving this matter in a fair and efficient manner.
  To assist us in thoroughly investigating and addressing your concerns, we kindly request the following additional information:
  1.  Video Evidence: You mentioned having a video documenting the condition of your home post-installation. Please share this video with us to better understand the issues encountered.
  2.  Photographic Evidence: If available, photographs highlighting the damage to furniture, flooring, and other affected areas would be beneficial.
  3.  Additional Details: Please clarify any specific instances where the third-party contractor requested additional funding beyond the agreed contract terms.
  We aim to address your concerns promptly and fairly, and receiving this information will assist in expediting the resolution process.
  Once we have reviewed the provided details, we will reach out with our findings and proposed next steps.
  Thank you for your cooperation and patience.
  Sincerely,
  Express Flooring

  Customer Answer

  Date: 03/11/2025

  i would have no issues to supply additional information. However, I was not given a point of contact or how to supply this information to Express Flooring.  If it is through BBB I also cannot accept the resolution  as the issue is not resolved once supplied.  May I please get further instructions on how this process works and how to supply the additional video documentation?

  respectfully,

  ****** ****

  

  Business Response

  Date: 03/20/2025

  Thank you for reaching out regarding Ms. ***** complaint. We take customer concerns very seriously and are committed to resolving this matter as quickly and fairly as possible.
  We have contacted Ms. **** directly to request additional documentation, including video and photographic evidence, to help us assess the situation thoroughly. We will continue working with her to address her concerns and reach a fair resolution.
  Once we have reviewed the provided information and taken appropriate action, we will update the BBB on the outcome. Please let us know if there are any additional steps required on your end.
  Thank you for facilitating communication between us and our customers. We appreciate your support in this process.
  Best regards,

  Express Flooring
  

• Initial Complaint

  Date:03/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Express Flooring to provide new floors for my home on 7/30/2024. I was given a quote (attached) that included removal of the current flooring. I was told (verbally when signing the agreement) that the project would take about 6-7 days. When the installer arrived, he said the current floor did not need to be removed and he put the new flooring over the existing floor (downstairs). He finished the job in a day and a half, which was fine with me. When I asked for a price adjustment due to the flooring not needing to be removed and significant change in labor costs, I was ignored multiple times. I asked for email addresses, left messages, and spoke with an office worker several times with no response. I finally mailed a certified letter (attached) on 9/18/2024. Months later, I receive a call from **** at Express Flooring who said I signed a change order regarding the adjustment, which did not happen. I asked him to mail me a copy of the document he was referencing and he mailed me the attached letter and original contract (also attached, dated 2/;18/25). There was no change order. I should not be charged for labor/disposal that was agreed upon for the price but did not take place. Please help me get this resolved, if possible. I have tried to get a breakdown of the flooring costs multiple times with no success.

  

  Business Response

  Date: 03/07/2025

  Dear Ms. ************** you for reaching out and bringing this matter to our attention. We take customer concerns very seriously, and we appreciate the opportunity to review your complaint regarding the flooring installation at your home.
  Our team is currently looking into your claim, including reviewing the contract, project details, and any relevant documentation. We will provide you with an update as soon as we have gathered all the necessary information. In the meantime, if you have any additional documents or details you would like to share, please feel free to send them to us.
  We appreciate your patience and will be in touch shortly with next steps. If you have any immediate questions, please do not hesitate to reach out.
  Best regards,
  Express Flooring
  

  Customer Answer

  Date: 03/10/2025

  I only see an option to accept or reject the response from Express Flooring.  The response notes someone will reach out.   I have been told that several times before without followthrough. 

  

  Business Response

  Date: 03/20/2025

  Dear Ms. ************** you for your patience while we review your concerns. We understand your frustration regarding the billing adjustment and lack of response, and we sincerely apologize for any inconvenience this has caused.
  Our team has reviewed your contract and project details, and we acknowledge your request for a price adjustment due to the change in flooring removal. We regret any miscommunication regarding the change order and are committed to addressing this matter fairly.
  I understand a member of our management team has been in contact with you and provided the information you needed. 
  We appreciate your business and the opportunity to resolve this matter. Please let us know if there is anything else we can assist with.
  Best regards,
  Express Flooring
  
  
  

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I looked at Express Floorings website yesterday to get information on carpet. It had me put in my information for a quote. I assumed they would email me, but as soon as I put in my phone number I got a call within 30 seconds. They called me back to back and then texted me asking a good time to talk. I told them I was at work and wasnt able to answer calls. They then texted me back saying Great Ill call you now! And I said no please do not. They then proceeded to call me back to back again. This was at approximately 4pm on 2/25. Since then I have received 23 calls from them including calls past 8:30 pm. I have asked multiple times to be removed and they are still calling. I finally told them if they called again I would report them to the BBB and they called AGAIN. This is absolutely ridiculous. I have dealt with cold calls when I put in free quotes for other companies before and NEVER been harassed to this level.

  

  Business Response

  Date: 03/04/2025

  Dear Ms. ************* sincerely apologize for the inconvenience and frustration you have experienced due to the excessive calls from our team. Your concerns are extremely important to us, and we regret that our contact practices have caused you distress.
  We take your complaint very seriously and have immediately removed your contact information from our system to ensure that you receive no further calls, texts, or outreach from our company. Additionally, we are reviewing our communication procedures internally to prevent situations like this from happening in the future.
  We deeply value consumer feedback and appreciate the opportunity to address your concerns. If there is anything else we can do to resolve this matter, please do not hesitate to let us know.
  Once again, we truly apologize for any inconvenience this has caused. We appreciate your time and thank you for bringing this to our attention.
  Best regards,
  Express Flooring

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 27th 2025 I had express flooring come to place new wood floors at which time they put incorrect corterrounds on ..after job was compete i came home and saw ..I called them next day and it look them for ever to get back to me. Finally we scheduled them to come out Feb 13th to get correct corterrounds in. No call no show.. it took for ever again to get some one to call me. .. I dont think I'll ever get anyone back out here to fix my flooring. Now I just want some money back. This was a 6000$ job . So I can hire someone to paint the corterrounds. . I will never use this company again.

  

  Business Response

  Date: 03/04/2025

  Dear Ms. **************** you for reaching out regarding your experience with Express Flooring. We sincerely apologize for any inconvenience you have experienced and appreciate the opportunity to address your concerns.
  Upon reviewing your complaint, we would like to clarify that a credit of $300 was issued to you on February 27, 2025, as a resolution for the issues you encountered with the quarter rounds. We regret that our service did not meet your expectations, and we understand your frustration regarding the delays in scheduling.
  We strive to provide excellent customer service and take all concerns seriously. If there are any additional unresolved issues, please do not hesitate to reach out so we can discuss how to further assist you.
  Thank you for your feedback, and we appreciate your time.
  Best regards,
  Express Flooring

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a **** from express flooring come to the house on Friday February 14th. We were kinda of pressured into buying carpet before it was gone. We wanted soft padding but we're told this thing padding is better, it's not! We were told someone would call on February 15th, between 7am-9am to let us know when the installers would be there. Nobody called and they showed up at our door and we were still in our pajamas and one of us was still sleeping. They moved all of the furniture in all three bedrooms at once and blocked off both of our bathrooms, we had to move things ourselves to use the bathroom. The installers told us the gliders for both closets were broken. They weren't broken when they got here! My 2 roommates were ready to head to ********** and the *** says, oh it's ur lucky day I have some. Then we had to pay him for them, cash. They cut all the carpeting in our driveway and left it a mess. It took an hour to clean that mess. They weren't sure where all the furniture went back, put a mattress in the wrong room and I had to tell them where some of my furniture went. After they left, we checked the carpets in all 3 bedrooms and there was loose carpeting in all the rooms and by all the baseboards. The carpet in the master makes a crinkly sounds in some places and you can actually lift the carpet up off the ground. Also, I found a tack board staple in the walkway of my room, luckily it didn't go in my foot! I called the same day as the installation and they said someone would come out on February 15th and again, they'd call to let us know when. They never called!! Two ***s showed up at our door, ******* and another ***. He agreed it was a bad installation,said he would talk to his boss and get back to us. We also asked for an itemized receipt, we spent over $4000 and we didn't get any receipts at all. I've reached out several times including this morning and now I'm just getting the run around. We'd like to know what we actually bought! Please help!!!

  

  Business Response

  Date: 03/05/2025

  Dear Ms. **************** you for reaching out and for your patience while we addressed your concerns. We sincerely apologize for the issues you experienced with your recent carpet installation and for any inconvenience caused.
  We have scheduled a service appointment for March 13, 2025, to properly address and correct the installation issues you reported. Our team will ensure that the carpeting is properly stretched and secured to meet our quality standards.
  We appreciate your cooperation and the opportunity to resolve this matter. If you have any questions or need further assistance, please feel free to contact us.
  Best regards,
  Express Flooring

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 2024 We met with a sales man from express flooring. I specifically choose the tongue and grove luxury vynal plank. He showed me that it was scratch resistant by taking a s**** and trying to ****** into it with no success and mentioned it comes standardwith a 50 year warranty. I paid almost $12,000 for a 925sq ft home. I had removed all of my clothes and such out of the house and only left the big bulky furniture for the installation team to put in the carport. The installation team did not speak any English, I ended up leaving my home with my 2 cats and 2 dogs in an effort to be out of the way and minimize distraction. (One of the installation guys was terrified of my 50lb dog). After the third day I came back to find the big furniture had been moved back, not into place but in function enough places. The major eyesore was they had damaged sevral parts of the wall taking the old baseboards off, and the new baseboards left a 2 in thick ring of unpainted surface at the best and bare dry wall in others. There were a few places that the surface didn't look quite how I imagined it would, so I called the office. The office said it needs to settle and wait for a couple of months. As I waited, several of the planks were coming up. Come to find out the installation team put in laminate. I started trying to get Express Flooring to come out and put the correct materials down, even had in the contract LVP (luxury vynal plank) they finally had someone come out in late December named Paval. He inspected the flooring and affirmed that it is laminate, and that not only were the few places coming up that I found, he was easily able to pull up several others, and tapped on each of the "planks" to show me the "ping" and informed me that each of them will need to be re done, I explained that I just want the correct flooring that I chose, paid for and was very specific about. Another inspector came and confirmed it's not due to water damage. Now they are refusing to do repairs.

  

  Business Response

  Date: 03/04/2025

  Express Flooring is addressing these concerns under Complaint ID: ******** (this is a duplicate complaint)

  Thank you,

  Express Flooring,

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 14th we had a sales rep ****** **** come out and sold us what we were told was tongue and groove plank flooring applied with pressure, not glue. We were shown a sample of this product and I informed him that is what we want to go with. He again reiterated its a floating floor thats applied with pressure. I said thats great and would be something that was sturdy and would last. We were told it came with a 50 year warranty and that they had great customer service. When the crew came out to do the install they did not speak English and we attempted to confirm the material was indeed correct and were told yes, this is correct I have never had floors installed and the material was not removed from the box for my partner or I to visually see but the crew again said gray, yes. Good to go We said yes that it was gray that we selected but again never physically saw the material. I was told that its good so my partner and I left the home with our animals while the install was being done. We came back and our furniture had been moved back, which we later found out covered the awful job that the team did. The crew removed and replaced our baseboards and we were told they could order the correct size. In the end- They could not order the correct size and have left our house looking terrible. Fast forward three months later and we realized that a fast one was pulled over on us. We got flooring that we did not want. The floors were coming up. We reached out to Express flooring and I spoke with Juliet ********** and informed her of the issues at hand. I have emailed her many times with no response trying to get on the schedule and have the repairs addressed- including bringing up that we now noticed the material was wrong. We never wanted laminate. I was told the original crew is no longer with the company. Which is no surprise as they did a horrible job. We paid 12K dollars for this flooring and our home has been left in shambles from Express Flooring.

  

  Business Response

  Date: 03/04/2025

  Dear Ms. **************** you for reaching out and bringing your concerns to our attention. We sincerely apologize for any frustration or inconvenience you have experienced. At Express Flooring, we take customer satisfaction seriously and want to work toward a fair resolution.
  We understand your concerns regarding the type of flooring installed, the quality of installation, and the challenges you faced in getting a response.  A member of our team will be in touch with you to work out a resolution with you.

  Best regards,

  Express Flooring

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sales representative grossly misrepresented their company and the quality of work that they do. He said they had the highest standards and kept referring to the installation team as "our guys" as if they were employees. However they sent over subcontractors that did not work for them and did a terrible job and caused damage, and we have not been able to get any assistance from the company despite being told we had a full lifetime warranty on the install. We feel swindled.

  

  Business Response

  Date: 02/28/2025

  Dear Ms. ****************** you for taking the time to meet with us earlier this week. We appreciate the opportunity to discuss your concerns and work together on a resolution.
  As we discussed, we have a game plan in place to address the issues, and our team is committed to ensuring that everything is handled to your satisfaction. Please know that we take your concerns seriously and are dedicated to making this right.
  If you have any further questions or need any additional assistance, please dont hesitate to reach out. We appreciate your patience and look forward to completing the agreed-upon steps.
  Sincerely,

  Express Flooring