Complaints

This profile includes complaints for DD214 Direct's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DD214 Direct

  Phoenix, AZ 85044-0620

  
• 

  DD214 Direct

  11010 S 51st St Ste 51299 Phoenix, AZ 85044-4311

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on Ocotber 16, 2023 I paid $100.00 with my credit card to get a DD214. They said I would have it within ***** hours. Now when I call they say there is no one who can help me on a recorded message.

  

  Business Response

  Date: 11/14/2023

  ****,

  The agency mailed us your records today. We have a scanning operation near the agency's location. We will digitize your records and email them to you immediately upon receipt.

  We practice a culture of transparency with our clients here at DD214 Direct. We reviewed, processed, and submitted your request to the proper government agency within the same day you placed your order. In our telephone conversation on October 16th, we provided you with an expected turnaround time based on the statistics we have on agency returns. This timeframe is dependent on the government agency to which we submit your request and is beyond our control. The estimated return we provided has been consistent throughout all your phone calls with us and any misunderstanding about it has been addressed.

   Our customer support is available on weekdays from 8am to 10pm EST. We returned your call on the same day we received it as is our standard practice.

  We will reach out to your email for the fulfillment of your request.
  

  
  

• Initial Complaint

  Date:11/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2023, I paid for expedited delivery of my DD214 along with my military training records for a total cost of approximately $130. Expedited delivery was for 48 hour delivery by email. As of November 2023, I have never received the documents, and I've contacted the company dozens of times. Their responses have varied from dismissive to delayed, yet nearly 6 months later, I still haven't received my documents. This has prevented me from applying to government jobs, which is the reason that I requested the forms initially. I was told by the air force that this was the best way to get copies of my military documents. Originally, they told me that they would send updates if there were any delays. I got updated for the first 2 months of delays then the updates stopped. One person that I spoke with said that I didn't need my DD214 because I was reserviced. I informed her that I was deployed to a war zone for 6 months, and I did in fact need proof. This company took my money, didn't deliver their promised goods, and they have been disrespectful to deal with. I still need my military record to apply to certain government jobs. This company should be embarrassed and ashamed of themselves for treating disabled war veterans this way....

  

  Business Response

  Date: 11/09/2023

  *******, 

  We reviewed, processed, and submitted your request on the same day your order was placed. However, the government agency provided an incorrect response to our request. We have engaged with the agency on multiple occasions through various channels to resolve this matter. We have also resubmitted the request to the same agency.

  We acknowledge that your experience is not at par to the quality of service we strive to provide. For this, we have issued a full refund for your order and will retrieve your documents without charge.

  We will update you once we have received word from the agency. As long as the information you have provided is correct, you can expect your records any day. 

  DD214 Direct

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received wrong dd214 after paying a lot of money and waiting weeks. Received a dd214 from someone who served 2 decades ago

  

  Business Response

  Date: 10/23/2023

  ******,

  You hired ** on 10/3/23 to retrieve your discharge document. We reviewed, processed and submitted your request to the proper agency upon receiving your payment.

  The government agency provided your discharge document after 10 business days, within our expected date of arrival from our timeframe estimate.

  The DD214 we submitted to you was, unfortunately, for a different person. We have rectified this and sent your proper records.

  We understand that you want a refund for this order. However, as we have already received your records, we will provide the documents you initially requested.

  We are also in the process of retrieving your ***************** Personnel File (OMPF). This record will contain any other separation documents, evaluations and other reports. We will update you immediately once we have received word from the appropriate government agency.

  Customer Answer

  Date: 10/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:10/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company guarantees a hard copy of your Dd214 separation or discharge lette l, they sent me a copy of my enlistment contract nothing to do with my discharge paper.

  

  Business Response

  Date: 10/12/2023

  ****,

  You hired us on 10/3/23 to retrieve your discharge document. We reviewed, processed and submitted your request to the proper agency within minutes when the order was placed.

  The government agency responded quickly, in just three days.

  You did not receive a DD214 because you did not earn one, as was stated in the letter we provided to you from the government.

  As a courtesy at no charge to you, we are willing to request your complete official military personnel file (OMPF), normally a $39 additional service. This record will contain any other separation documents, evaluations and other reports if they exist.

  We received your email on 10/11/23 and noticed your reluctance to proceed. However, we encourage you to reconsider. Kindly complete the questionnaire we sent via email so we can resubmit.

  We cannot provide a refund as we have completed our service to you. Instead, we offer a courtesy resubmission and OMPF request.

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website says it will get you your documents for a fee. What it doesnt tell you is they dont speed up the process. You can get your documents if you request them from the government as quickly as you can from this sight. Difference is if you request it from the government the documents are free! This is a total scam and this company should be ashamed of themselves taking advantage of people who honorably served this country! Do not waste your money on this company, request your documents for free from the government.

  

  Business Response

  Date: 09/28/2023

  *******,

  You hired us on 9/19/23 to retrieve your military discharge records. This was submitted immediately on the same day. We understand your concerns about the expedited service for your order. 

  Please understand that this is still the fastest available option for your requests. ********************* is currently addressing COVID-19-related backlogs, which may affect processing times. 

  While it's true that government agencies offer free discharge documents, our expertise expedites the process. We await ********************* response for your records request and will obtain your documents promptly. 

  We are currently in the process of obtaining your discharge documents, as ********************* has begun clearing the backlog.

  Please allow us some time to obtain your records. We will get them to you soon so long as you input the information on the Request Form accurately.

• Initial Complaint

  Date:09/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ************************************* contacted DD214 Direct to get a copy of my dd214 from the Army national guard, ***************** I received them. I also requested my personal records from the Army (*****************)and was told these I should receive them within 6-8 weeks. I served in the Army from 10/92- 01/95. I purchased this package on 03/16/22. I have been waiting now **************************************************************************** all my records: reprimands, awards and medical records..I keep being told to be patient and wait. This has been 18 months and I would like my records now as promised. I need these records for health reasons.Thank you,****************************************

  

  Business Response

  Date: 09/27/2023

  ***********,

  You hired us on 3/16/22 to retrieve your military discharge records. This was submitted immediately and we delivered your discharge records on 4/7/22.

  We have also submitted a request for your ***************** Personnel File and this was submitted to *********************. Between 2021-2022, ********************* faced a backlog of requests due to COVID-19, prioritizing DD214 discharge documents over **** requests, as DD214 is crucial for various VA benefits.

  We are currently in the process of obtaining your **** records, as ********************* has begun clearing the backlog.

  You also requested a full refund on 9/11/23, but we explained that a full refund of $137 could not be issued since we had already provided the DD214 service. Instead, we offered a partial refund of $39 for the **** add-on service. You stated that you are willing to wait for the **** records instead of accepting the $39 refund.

  Multiple attempts were made to follow up with *********************, and recently, they have indicated efforts to clear their backlog.

  Please allow us some time to obtain your **** records. You will get your records soon.

• Initial Complaint

  Date:09/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 9th 2023, I ordered my military records online from DD-214 Direct. Their website stated they knew the government/military records system well, had representatives on the ground to quickly and efficiently obtain my records. The website said they would get my records quickly and send them to me via email and a hard copy through the mail. I paid $138.00 and received a receipt. This website touts that they are Veteran owned, and said why waste your time waiting around for your military records when we are the experts who can obtain your records quickly. They stated they knew the process and could navigate it expertly.It is now September 16 2023, and I have never received my records.They refuse to refund my money and told my credit card company I received my records. They are complete scam artists. They are preying on Military Veterans with promises to obtain their Military records for them quickly. Their website completely misrepresents their service and company.

  

  Business Response

  Date: 09/18/2023

  *********,

  You hired us on 7/09/23 to retrieve your military discharge records. One of our expert veteran advocates reviewed your information for common errors, prepared the appropriate government forms and requested documents from the proper government agency within 1 hour of you placing your initial order for our service. The delay is on the side of *********************, and we are currently awaiting their response from the request we placed.

  Please note that DD214 Direct provides an offline service to submit a records request on behalf of the client to the appropriate government agency and does not sell documents or guarantee that the government agencies we work with will produce the documents requested by the client. We have provided this to your bank that your service was already completed on 7/09/23 upon submission of your request.

  We provide refunds without question within 24 hours of placing an order. As is true with your case, we begin work immediately once we have been hired. You placed a dispute on 8/11/23 hoping to receive a refund, this is already 32 days since we submitted your order.

  Your request for a refund is denied. You will get your records soon, assuming you provided us correct information on the request form.

  Customer Answer

  Date: 09/18/2023

  I have not received a copy of my military records. It has been over 70 days since I ordered them. 

   

  DD 214 Direct advertises on their website that they will obtain your military records and email you a copy in about 10 days, and them send a copy to you in the mail shortly after that.

   

  It has been over 70 days and I have not received an email with a copy of my military records, nor a copy in the mail. 

  

  Business Response

  Date: 09/19/2023

  *********,

  You will receive your documents if you are truthful to the request form that you have filled out. As we have provided in our earlier message, we do not control the timeframe when the government will provide your discharge documents.

  Normal requests take up to 10 days which is why we advertise it on our website. Since the delay is on *********************, no refund can be given as this delay was not on our side.

  We cannot do anything else but wait for their response. Our service to you was completed upon submission of your request. As previously stated, no refund will be applied to your order. We anticipate a response from the agency soon.

  Customer Answer

  Date: 09/20/2023

  Let Us Do the Work
  We find and deliver discharge documents. Thats our job. Depending on several factors, your DD-214 is stored at a government building in *********, *************, *************, or elsewhere. We work directly with archival researchers to obtain your DD-214.
  By using an expeditor such as DD214 Direct, youll avoid delays and annoyances. And unlike the government, we offer email delivery.

  Typically, we ask that you give it about a week to 10 days after you get your scanned copy before you receive the hard copy via the ************* *************** this gives us time to print your DD214 and mail you a copy. However, the email copy you received can be used as a valid copy just like the printed copy that we are sending in the mail. Simply print it directly from the email and provide it to whomever is requesting your proof of military service.

   Your companys website states that an emailed copy will be sent to me about 10 days after I paid you. I paid you $138.00 on July 9, 2023, for a copy of my military service records.

  It has now been 73 days since I paid your company and I have received neither an emailed copy of my records nor a copy via email.

  Your company advertised an expedited copy of my military records delivered to me by your experts in 10 days. 

  Your website stated:

  We are DD214 and NGB22 Retrieval Specialists.

  Fast and simplethat's our commitment to you!

  *****, Chief Veteran Advocate
  "As a veteran, I'm proud to lead this team of skilled advocates who deliver rapid results for veterans through advocacy, creativity and advanced technology. Our clients get their benefits faster and without the headaches, detours or lengthy delays many veterans encounter when they try to do this on their own.

  Why does your website say you will obtain records, but now your response says all you are paid to do is submit a request? Thats not what your website advertises?

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DD214 has given me no information that I paid for. All they did was send me questionnaires for me to find out answers for them!! What am I paying $99 for!!! They found out nothing about my dad's DD214. Since I paid them $99 I have spoken to a ***************** that sent me a copy FREE of the DD214. I have requested my money back many times But they refuse saying that they do not give refunds. They scammed me. I'm reporting them to every online agency and BBB that I can find! I know they do refund as I found many complaints on the BBB and they responded by saying they will refund money. DD214 has over a ********************** ******** alone they also have stated they have refunded money and will process refunds. I want my $99 back.

  

  Business Response

  Date: 08/23/2023

  *****,

  You hired us on 8/3/23 to retrieve your father's military discharge records. One of our expert veteran advocates reviewed your information for common errors, prepared the appropriate government forms and requested documents from the proper government agency within 15 minutes of you placing your initial order for our service. Fourteen hours later, the government agency in possession of your records, if you gave us accurate information, responded to us requesting additional information regarding your father's period of service because they were not able to locate the records. 
  
  Our experts reviewed and submitted your information back to the agency in possession of the records. Eighty percent of records of similar age to your father's (pre-1961)  are currently taking about 10 days to come back from the agency. More recent discharge records come back much faster. We are waiting on a final answer from the agency.
  
  Just like yours, the vast majority of complaints we receive are from clients who do not understand the government process of retrieving military discharge documents. It is not true that we received 100 complaints from ******** alone. Our BBB complaint rate is about 1 for every ***** satisfied clients.
  
  You state that you were able to retrieve the records you needed from an alternate source on your own. The agency you state helped you does not have most veteran records. You are merely lucky that your state office had what you needed. 
  
  That does not negate the fact that you hired us to do a job which we have done. For most clients, we deliver results faster than they can do on their own by weeks to months. 
  
  We provide refunds without question within 24 hours of placing an order. As is true with your case, we begin work immediately once we have been hired. You requested a refund 12 days later and after we made a second submission on your behalf.
  
  Your request for a refund is denied. You will get your records soon, assuming you gave us correct information.

  Customer Answer

  Date: 08/23/2023

  I have checked on your scamming company. You have many, many complaints. I read them all. You also do refund money because I see on the BBB where you have said you repaid refunds.

  I want my $99 back you stole it from me. You provided nothing to me for my $99!! You suck! You are no better than a thief! 
  
  I want my f****** money back you bastards!
  
  Below are several refunds you have given people who you scammed just like me! The refund list is long and you b******* are  POS!!
  
  REFUND MY $99 NOW!!
  
  Business response
  06/29/2023
  DD214 Direct has submitted the client's to the appropriate government agency and upon review has found no errors in submission. The agency we submitted the client's request to has a backlog and does not have an estimated time frame for when they will be able to complete requests. We have honored the client's refund request at this time. 
  Business response
  06/29/2023

  
  DD214 Direct has submitted the client's request to the appropriate government agency and upon review has found no errors in submission. The agency we submitted the client's request to has a backlog and does not have an estimated time frame for when they will be able to complete requests. We have sent a refund waiver for the client to sign and return to us. Once we receive the signed waiver, we will refund his service fee. 
  
  Business response
  07/03/2023
  
  On 1/11/23 DD214 Direct submitted the client's request to the appropriate government agency and upon review has found no errors in submission.
  
  Upon checking the status of the clients request, the agency we submitted the request to said they sent us a response on 5/13/23 however we never received the response. The response stated that they could not locate the record, with a recommendation to pursue through the ***** The delay in retrieving the clients documents is caused by the agency we submitted their request to. 
  
  

  
  

  

  Business Response

  Date: 08/24/2023

  *****,

  We have already explained the situation to you in our earlier reply. We can no longer give you a refund as we have already completed our service to you. We are even extending our service by making another submission on your behalf based on the additional information you have provided in the questionnaire link we have sent you.

  Kindly note that DD214 Direct only provides an offline service to submit a records request on behalf of the client to the appropriate government agency and does not sell documents or guarantee that the government agencies we work with will produce the documents requested by the client.

  This is how our business operates and we cannot guarantee that the government will be able to produce your father's discharge documents.

  The orders you have listed in this response are complaints that had an issue with our submission to the government agency, and so we offer refunds to those even when our policy only dictates that we refund within 24 hours.

  As there was no error on our submission of your order, we can only deny your refund request.

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan of 2023 I paid $100 to have this firm procure a copy of my military discharge paperwork. I have not received my document. I have left over 12 messages since April of this year. That is when i stopped getting monthly updates to when i would receive it. No one emals or calls me back from over a dozen messages. I have had it with this organization treating veterans like c*** This is not right.

  

  Business Response

  Date: 08/01/2023

  ******-

  We tried contacting you by phone however when we tried calling you, the calls were either disconnected or you did not answer. 
  DD214 Direct has not received any updates from the agency we submitted your request to. 

  The agency has a backlog and does not have an estimated time frame for when they will be able to complete requests.

  We have reviewed the submission we made on your behalf and can see no errors in the process we have made. 

  Your order is still processing, if you would like to request for a refund, we will honor the request due to the delay of the agency we have submitted the request to. Please be  advised, if you cancel your request now, you will lose your virtual place in line at the agency of record. 

  Otherwise, we will continue to wait until we receive a response from the agency.

  
  

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 29, 2023 : I contacted DD214 Direct to request assistance in retrieving a copy of my Father's discharge papers from the Army. I was assured by ******* on the phone, ******, that the information I could provide them - his SSN, DOB, Service number and dates of service - would be adequate to secure the document or, at the very least, a letter confirming his service. I need this to secure additional VA benefits for my 92 year old father's care in his assisted living facility. It is now July 21 and *******, ******, just informed me they cannot provide the documents without additional information or supporting documents - which I do not have, as I explained to her in our first call before I paid them $119.00 with her assurance that the information I did provide would be enough. She has refused my request for a refund.

  

  Business Response

  Date: 07/26/2023

  ******- 

  You hired DD214 Direct to submit a records request to a government agency on 6/29/2023 and we completed this service on 6/29/2023.

  The agency responded to the request on 7/03/2023 saying they could not locate the veterans record placement with the information provided by you.
  
  As a courtesy, we requested you to provide additional information to assist the government in the retrieval of client records; however, you were unable to provide more information the government requires. 

  DD214 Direct refunded you the $25 for the county request add-on as you were unable to provide the requested additional information.
  The work to initiate the request and the work to continuously communicate with you via SMS and email earns the base fee paid. 

  This refund request was denied as our refund policy offers a generous 24 hour no questions asked that you could have chosen to utilize, if the purchase was done in error or if you no longer choose to continue.
  

  
  

  Customer Answer

  Date: 07/27/2023

  Your representative, ******, confirmed that the information I was able to provide - SSN, DOB, service ID and years of military service - would be adequate to receive either a copy of the discharge papers or an official letter stating that the forms could not be provided, including the reason why they could not. I would not have agreed to pay for the service otherwise as I knew that was all the information I COULD provide in this matter. The veteran, my Father, is *************************************** order for him to continue to receive care at the facility we are trying to receive additional VA benefits, ******************, which require either his discharge papers or the official letter that ****** confirmed I could receive. She lied to me in order to encourage me to pay your fees. This is a very deceptive business practice and I will continue to post comments anywhere I can about your deceptive business practices. I deserve a refund because I was misled about what level of service your company could provide. Robbing veterans and their families of hard earned money they need to survive is unconscionable. 

  

  Business Response

  Date: 08/02/2023

  ******,
  
  The information our representative stated- the **** DOB, service ID and years of military service are the ones the government agency would have to locate the records of a military service member.
  
  In this instance, the information we received from you is insufficient for ********************* to locate the requested records. Even the official letter that was mentioned by our representative would be recreated from the information that you have initially provided if they can locate his records.
  
  We have submitted your request twice to the correct government agency with the initial information you have provided. They responded each time they cannot locate any information of the veteran without additional information and supporting documents. Unfortunately without any more information on the matter, this is the completion of our service to you.

  Customer Answer

  Date: 08/10/2023

  Your response doesn't change the fact that your representative ASSURED me the information I was able to provide would be satisfactory for retrieving the discharge papers. Your company did not provide the service they charged my 92 year old father for and I feel we have been scammed out of his hard earned money. I engaged your services because I am trying to gain VA benefits for his care due to financial hardship. The $89.00 won't force him into being unhoused but when you get no benefit from the money spent it sure feels like a scam to me. This has been an eye-opening experience for me and I will share my opinion liberally that your services are NOT as represented and definitely NOT worth the fee.