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Business Profile

Stamp Collecting

Spellbinders Paper Arts, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stamp Collecting.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a web order on December 24, 2024. I received confirmation right away and payment was processed. They have not filled my order to date and say that they it is due to a systems glitch. However, they did take my payment, continue to accept and fulfill NEW orders in a timely manner and refund items in my order as they become in available. If they are able to find my order and do this they should be able to fulfill my order before fulfilling newer ones. My items were mostly sale items and cancelling then reordering the items will prevent me from receiving them at the sale price. Many other customers are having the same issue. This company is playing games to prevent fulfilling orders at sale prices. I would like them to fulfill my order as confirmed and paid for. Thank you for your assistance.

  • Initial Complaint

    Date:01/23/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    placed order on Jan 2, 2025 company president posted that as of Nov 2024 there were delays in shipping for Nov. and Dec but the problems have been fixed with new software....I can see that other customers are having the same problem placing order paying in full for said order and the company is not shipping/filling the orders in a timely fashion...Until they fix the issues and become current with the orders placed...the bbb must force them to stop selling and collecting money for items they may or may not be able to fill....I have sent multiple emails to customer support without any resolution on when I will receive my purchase!! being they are in Az the orders should be filled within 1 - 2 days and customers should receive they purchase in about a weeks time...

  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please refer to 55554094-018FF. I returned the item, paid $20 in postage, tracked it, and see that they took delivery some time ago. I keep asking for acknowledgement of receipt and a status on my refund, but my emails are ignored. I have no product and no refund.

  • Initial Complaint

    Date:06/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spellbinders will not modify or even cancel orders once placed. They will not even refund rejected-delivery items.

  • Initial Complaint

    Date:04/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/14/23 I visited a small store in ******** ** that sells Spellbinders *** products and thought I had purchased Winter Welcome Sled Die Set as the artwork of the desired set was pictured on the front of the packaging. When I got home and opened the contents the actual product was Mix and Match Holiday Greetings Die Set that has the same artwork as the Winter Welcome Sled Die Set. This is a deceptive practice and Spellbinders need to better label their products. I e-mailed ***************************************** 3 times on 01/18/23, 01/28/23, and 03/12/23 with no responses. In the first e-mailed I snipped directly from their website the same artwork of both products. I checked my spam folder to ensure their reply did not get misplaced in the spam folder. Ignoring a client is horrible service!!! I understand that businesses are short staffed and may experience delayed responses, however, to date I have not received any sort of response. The terrible deceptive packaging is NOT the responsibility of the small store I purchased these items from. I would like the product I intended to buy - Winter Welcome Sled Die Set to be mailed at my address at no charge with no shipping charges. An acceptable alternative is a Store Credit. Attempted to upload photos of front/back of product in hand and receipt- but kept getting error message.

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent over $500 recently with spellbinders. When my package arrived there were many items missing. I have contacted spellbinders multiple times to no avail. I really just want store credit or a refund.

Spellbinders Paper Arts, LLC is NOT a BBB Accredited Business.

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