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Business Profile

Termite Control

Budget Brothers Termite & Pest Elimination LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Termite Control.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Budget **** and termite Pest control because I had an issue with bees in my front yard. When I called I told them I had bees and they scheduled me for a "bee removal service". When the tech came to my house he told me it was wasps and he just needed to do a "wasps elimination service" which was cheaper that the " bees removal service". I called the office and told them about the service change because there was a difference in the price because it was a different service all together. The tech over the phone told me it was $95 and I agreed to that price over the phone and gave her my credit card information to paid over the phone. A day latter I get a bill for $125. They charged $95 and a $30 extra so in my CC account I got 2 different charges. I emailed them and told them I did not agree to that price but I did agree with the $95, They emailed me back saying the tech "made a mistake" and told me a different price. I told them I was upset and they should have not charged my CC without my consent. Nobody called me to let me know the price was different. I kept emailing them back and forth but they insisted the service is $125. I think this is fraud because they can't just have customers agreeing to a price and then they overcharge without letting the customer know, no previous phone calls, no emails nothing to let customers know the price is different. If they made a mistake they should be responsible and take care of the extra charges. I have all email documentation if needed.

    Business Response

    Date: 10/12/2022

    I am sorry you are confused. You scheduled a bee service for $175 when ************** arrived he told you they were only wasps and the price would be only $125.00. I have no idea where you got the price of $95.00.

    We could of charged you $175 for the wasps but that's not how we do business. I am sorry about your confusion but our price is $125.00 and always has been for wasps.

Budget Brothers Termite & Pest Elimination LLC is NOT a BBB Accredited Business.

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