Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alpha recovery towed my car and damaged my driver side front bumper. They said they took pictures before they towed my car. My front bumper never had any damages to it. They're trying to say that it broke off by its self because of it being old. That's their lame excuse.

  

  Business Response

  Date: 05/27/2025

  To Whom It May Concern,
  
  Thank you for notifying us of the Complaint and for allowing us a chance to review and respond accordingly. Alpha Towing and Recovery Company, LLC (Alpha Recovery) values the role of the Better Business Bureau (BBB) as a fair and trustworthy liaison serving in the best interest of all parties.  Below is our response to this Complaint.
  
  At the time of repossession on March 19, our agent documented the vehicle with a photo clearly showing the front passenger side bumper already exhibiting damage, including protruding bumper. Additionally, the photo submitted by the Customer supports this, as it reveals aged and worn bumper clips consistent with pre-existing issues rather than new damage incurred during the repossession process.
  
  The customer also shared a photo showing damage to the front driver side fender liner and engine splash shield. However, these too display signs of aging and wear that indicate the damage was not recent. Based on our inspection and the available photographic evidence, there is insufficient support to conclude that our actions caused or worsened the damage. It appears the separation of the bumper clips may have resulted from standard towing procedures interacting with previously weakened components. As such, the claim is being denied due to the evidence pointing to pre-existing and aged damage.
  
  We thank the Customer and the ******************** for their time and effort in alerting us to the matter.  Please reach out to us should you need any further assistance.
  
  

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was repossessed on Jan 6th . I have paid everything that I owe to my Finance Company so that I can pick up my car. I paid that yesterday. 1/13/25 I went online with Alpha Recovery they are the people who towed my car I scheduled an appointment. I scheduled the appointment for January 14, 2025. I called my Finance Company confirmed that they have provided those release. However no one has contacted me to confirm my appointment.Alpha Recovery policy is you have to schedule online they provide you with a phone number. That is just a loop that continues to repeat the same thing over and over again.We are going to attempt to pick up the car at the scheduled appointment that we did online however, according to the complaints I see this is their practice to hold cars and push rates to get a storage fee. It should be completely illegal.!

  

  Business Response

  Date: 01/22/2025

  To Whom It May Concern,
  
  Thank you for notifying us of the Complaint and for allowing us a chance to review and respond accordingly. Alpha Towing and Recovery Company, LLC (Alpha Recovery) values the role of the Better Business Bureau (BBB) as a fair and trustworthy liaison serving in the best interest of all parties.  Below is our response to this Complaint.
  
  Alpha Recovery provides an online scheduling platform by which Customers are able to schedule appointments to retrieve vehicles and/or their personal items.  In this case, the Customer attempted to secure an appointment for a Vehicle Redemption on 1/14/25. However,the appointment could not be confirmed with the Customer due to the Vehicle had already been transported off lot to the Clients preferred auto auction facility early 1/13/25, before the Client sent Alpha Recovery the Redemption Release forms to allow Customer to pick up the Vehicle. The Customer was able to complete a Personal property Redemption appointment the following day on 1/15/25.
   
  We believe this issue has been resolved satisfactorily, we thank the Customer and the ******************** for their time and effort in alerting us to the matter.  Please reach out to us should you need any further assistance.
  
  Sincerely,
  
  ***** *********
  
  Alpha Recovery
  
  ***********************
  

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a motorcycle from *************************. We met on Monday July 15 at the Secretary of State wherein the title transfer was recorded. Arrangements were made to pick up the bike later that same day. When I arrived to pick up the bike, a strange man stopped me from moving the bike. ****************** was not present. We returned several hours later to pick up the bike and found Alpha Towing preparing to load the bike on their flat bed. "Driver' ***, claimed he was called to pick up an "abandoned bike". The "***" refused to release the bike, even though we showed him the title. He claimed that he needed to be paid for the "tow". Even we did not call the tow. He became physical with me and grabbed and twisted my arm as he tried to take the keys out of my hands. I am nearly 80 years old and in bad health. My younger brother **** and his wife were witness to the incident. *** stated he would not leave until he was given $500 cash. The person that called the tow truck company was on site at the time and she refused to pay the driver for the tow call. The girl that called or the tow we learned was *****'s daughter, named *****. We believe this was a scam to keep the bike and to scam more money out of me. We called the ****** police and a CFS 24-19172 was given. We asked for a receipt of his call request, and a receipt for the $ 500 and he refused to provide any.Alpha Towing does not appear to have a valid DOT number or a CVED number. I have not been able to locate a business license either. None of the aforementioned license numbers appear on their ******************** vehicle. Nor, have I been able to locate a physical address. I believe they have somehow attached their website to Riverview Towing which is a legitimate business in *********.

  

  Business Response

  Date: 08/06/2024

  To Whom It May ***************** you for notifying us of the Claim and for giving us a chance to review and respond accordingly. 
  Alpha Towing and Recovery Company, LLC (Alpha Recovery) values the role of the Better Business Bureau (BBB) as a fair and trustworthy liaison severing in the best interest of all parties.  Below is our response to this Complaint.
  The Claimant in this matter asserted that Alpha Recovery made an unlawful repossession attempt, and forced a tow payment from him during a Motorcycle title transaction. The Claimant mentioned a flatbed driver named *** had physically grabbed the Claimant to assume possession of the motorcycle keys. We would like to ascertain that this particular incident is not the behavior, nor process of Alpha Towing and Recovery's repossessions, as the Claimant alluded to the person selling the motorcycle to him was the person who called our company to secure the vehicle, and take money from him at the location.  The incident looks to have taken place within the Snowflake/****** AZ area, which we do not have any local personnel or offices to be able to be on site in such a manner to be involved with what took place. We do not employ any drivers named ***, and we also do take on personal towing assignments that require payments at the recovery locations, as all of our billing transactions are through the financial lenders we do our business for. We attempted to contact the Claimant, as we want to gain details on the people who did the tow and took his money, so we can investigate who would might be using our Company's name to instigate false repossessions and possible scamming of money and property from unsuspecting victims with the help of local authorities. We hope you find this Response satisfactory.  However, should you need further assistance, please contact me directly via the contact information listed below.

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY VEHICLE WAS PICKED UP ON JUNE 28TH AS REPOSSESSION. I BROUGHT MY PAYMENTS UP TO DATE LATER THAT DAY AND I HAVE A CONFIRMATION # FOR THAT. THE PROBLEM IS THAT I CANNOT GET THROUGH TO THEM ON THE ****** THEY REFUSE TO GIVE ME CONFIRMATION ON MY APPOINTMENT TO PICK UP MY VEHICLE. MY VEHICLE HAS BEEN ELIGIBLE FOR RELEASE SINCE THE 1ST OF JULY BUT THERE IS NO WAY TO GET THE APPOINTMENT EXCEPT ONLINE AND THAT WONT LET ME CONFIRM APPOINTMENT OR GO ANY FURTHER THAN ADDING MY INFO. READING PREVIOUS COMPLAINTS IT SEEMS RATHER OBVIOUS THAT THEY MAKE THEMSELVES UNAVAILABLE JUST TO DRIVE UP STORAGE FEES. CANT SOMETHING BE DONE ABOUT THIS?

  

  Business Response

  Date: 07/08/2024

  To Whom It May ********************* you for notifying us of the Complaint and for allowing us a chance to review and respond accordingly.  Alpha Towing and Recovery Company, LLC (Alpha Recovery) values the role of the Better Business Bureau (BBB) as a fair and trustworthy liaison serving in the best interest of all parties.  Below is our response to this Complaint.
  
  Alpha Recovery provides an online scheduling platform by which Customers are able to schedule appointments to retrieve vehicles and/or their personal items.  Additionally, Alpha Recovery utilizes email as the primary form of communication.  We do see that the Customer had requested a Vehicle Redemption Appointment on 6/28/24 at 3:39 P.M., and had scheduled their appointment for 7/5/24 at 11:30 A.M. Alpha Recovery's redemption team will contact and confirm redemption appointments 24 hours before the Customer's scheduled appointment time, as such due to the time that was selected on Alpha Recovery's website, the Customer was notified on 7/4, and informed of Fees needed to complete the appointment. Storage fees are stopped at time of receiving Vehicle Redemption notification by the Lender, which did arrive to Alpha on 6/29. Customer was charged for Two days of storage in addition to Redemption Fee. 
  As of 7/5/24, The Customer has successfully completed their Redemption appointment at our facility with no further concerns. We believe this issue has been resolved satisfactorily, we thank the Customer and the ******************** for their time and effort in alerting us to the matter.  Please reach out to us should you need any further assistance.
  
  Sincerely,
  
  *****************************
  Alpha Recovery
  **********************
  **********************************

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Have tried to contact them threw their online request options. I have tried setting up 4 appointments to get my belongings from my vehicle. Every time I am denied the chance to retrieve my belongings with no explanation. I have called them emailed them multiple times. On their recorded phone message it states if you have concerns or need to speak with someone please email them from the online. I have done this multiple times with no response. I have tools in my vehicle that I need for my school. I am going to school to become an electrician and I do not have the money to replace my tools and I need them for class. I have proof of all the tools that were in my car along with proof they were in the car. I have cameras on my house which shows me putting the tools in my car. The replacement cost for the belongings in my cart is over five thousand dollars.

  

  Business Response

  Date: 04/11/2024

  To Whom It May ********************* you for notifying us of the Complaint and for allowing us a chance to review and respond accordingly.  Alpha Towing and Recovery Company, LLC (Alpha Recovery) values the role of the Better Business Bureau (BBB) as a fair and trustworthy liaison serving in the best interest of all parties.  Below is our response to this Complaint.
  
  Alpha Recovery provides an online scheduling platform by which customers are able to schedule appointments to retrieve vehicles and/or their personal items.  The Lender for this particular vehicle, requires the Complainant to contact theim to have a Personal Property Release sent to Alpha Towing and Recovery for authorization to have the Complainant's property released back to them at our facility. The Lender has not sent any Releases over at this time. The Complainant has been informed, at each instance of appointment declines, that they will need to reach their financial institute to have them send that Release for us to be able to confirm Redemption appointment.
  
  We thank the Complainant and the BBB for their time and effort in alerting us to the matter.  Please reach out to us should you need any further assistance.
  
  
  Sincerely,
  
  *****************************
  Pre-Administrative Manager
  Alpha Recovery
  ***********************
  **********************************
  
  

  Customer Answer

  Date: 04/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************************
  
   
  

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issues occurred at Alpha Recovery and Towing on ***************************************************. The business did not provide me with rates upon arrival. The woman in charge told me she did not know the rates and would not share any information. She told me to call the number on the door which transferred me to a call center in ***** where they were unable to provide me with any rate information either. I arrived to the towing company the same morning my vehicle was towed and they would not release it to me, which is illegal in *******. Again, no rate information and they would not release my vehicle when I was present. I had to ask the woman in charge three times for information and she finally told me they charge $30something for the day and $160something if it stays overnight but that I wouldnt have to pay that fee since they received my vehicle information before end of day but still could not release my vehicle. Rates are legally supposed to be visible and shown at arrival and she refused. I later in the day received a text saying the amount would be $185 CASH only and they would not allow to pay with debit/credit which is also illegal. The woman in charge tried to argue and said she told me this but she absolutely did refused when I initially arrived the morning of.

  

  Business Response

  Date: 02/21/2024

  Hello, we appreciate the customer reaching out with their concerns.  Though privacy regulations prohibit us from commenting on this specific matter in a public forum, we can address some overall general concerns in hopes of resolving the matter.  The issues presented in this complaint apply to vehicle impoundment scenarios.  Alpha Recovery is not an impound company, but rather a repossession company.  In repossession scenarios, it is up to the lender to establish and communicate the fees owing to retrieve the vehicle. 
  
  In general, repossession companies require appointments to be scheduled 24 hours in advance in order to obtain all pertinent details and paperwork from lenders in order to accommodate the appointment.  Because repossession companies are not apprised of all fees owing by the lender until a customer has requested an appointment, it is difficult to accommodate customers or respond to their inquiries who arrive without an appointment.Again, we understand and appreciate the customer's concerns and respect the amount of research put into this matter. 
  
  In general, we strongly encourage customers to first obtain information from their lender, then schedule an appointment via our website.  We will then contact the customers to advise of all fees owing once we've obtained that information from their lenders and also confirm the appointment.

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family has been trying to recoup personal items that were taken. Someone at the company keeps telling them they only have a short turnaround time but then refuse them an appointment by phone. I have emailed using their publicly available information and no one has bothered returning a call or email as to getting an appointment. This is so disappointing. How scummy.

  

  Business Response

  Date: 12/18/2023

  To Whom It May ********************* you for notifying us of the Complaint and for allowing us a chance to review and respond accordingly.  Alpha Towing and Recovery Company, LLC (Alpha Recovery) values the role of the Better Business Bureau (BBB) as a fair and trustworthy liaison serving in the best interest of all parties.  Below is our response to this Complaint.
  
  Alpha Recovery provides an online scheduling platform by which customers are able to schedule appointments to retrieve vehicles and/or their personal items.  Additionally, Alpha Recovery utilizes email as the primary form of communication.  We do see that the Complainant had contacted through email with our ********************* on the matter of how to secure an appointment to redeem their property on 11/26/2023. The Claimant was advised to schedule through our website to make the appointment with the available appointment hours and time slots listed. The Claimant subsequently scheduled an appointment for 11/28/23, and arrived to our Phoenix location to retrieve their property with our attendants.
  
  We believe this issue has been resolved satisfactorily.  Also, we have reached out to our email service provider in order to address the issue with the spam filter settings.  We thank the Complainant and the BBB for their time and effort in alerting us to the matter.  Please reach out to us should you need any further assistance.
  
  
  Sincerely,
  
  *****************************
  Pre-Administrative Manager
  Alpha Recovery
  ***********************
  **********************************
  
  

• Initial Complaint

  Date:11/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was repossessed, has been paid in full. Business will not return calls or email correspondence. I have been using their online portal scheduling system to arrange for pick up of my car, which they are repeatedly canceling without any explanation or conversation. The car has been fully paid off and there is no way to retrieve it. This complaint is echoed time and time again in their online reviews. Please look into this unethical and corrupt business. Waiting a month with 4 canceled pick up appointments for no apparent reason is severely impacting my life and work. I have done my part and this business is an absolute scam.

  

  Business Response

  Date: 12/18/2023

  To Whom It May ********************* you for notifying us of the Complaint and for allowing us a chance to review and respond accordingly.  Alpha Towing and Recovery Company, LLC (Alpha Recovery) values the role of the Better Business Bureau (BBB) as a fair and trustworthy liaison serving in the best interest of all parties.  Below is our response to this Complaint.
  
  Alpha Recovery provides an online scheduling platform by which customers are able to schedule appointments to retrieve vehicles and/or their personal items.  Additionally, Alpha Recovery utilizes email as the primary form of communication.  We do see that the Claimant had contacted through email with our ********************* on the matter of how to secure an appointment to redeem their vehicle and property on 11/23/2023. The Claimant inquired how to set up an appointment,and was advised by our *************** that they needed to contact their lender to be able to reacquire their vehicle. The Claimant subsequently scheduled an appointment for 11/29/23, and arrived to our Phoenix location to retrieve their vehicle and property with our attendants.
  
  We believe this issue has been resolved satisfactorily.  Also, we have reached out to our email service provider in order to address the issue with the spam filter settings.  We thank the Complainant and the BBB for their time and effort in alerting us to the matter.  Please reach out to us should you need any further assistance.
  
  
  Sincerely,
  
  *****************************
  Pre-Administrative Manager
  Alpha Recovery
  **********************
  **********************************

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My truck was repossessed by this company and they took my personal stuff out and took off my license plate, my truck is at the ************* which I have had the paperwork to pick it up for a week now, however, I can not pick it up because I do not have the plates for it, I contacted Alpha Recovery though the phone number I was given just to hear that I have to make an appointment on there web site which they claim there is a law that says this is the only way to make an appointment, which is not true, but when you try to make an appointment they only have 6 times a day, and they only take appointments 7 days out, I have been trying to make an appointment for a week now, and every day it says all appointments are taken, and as I understand it they are going to charge me for picking up my personal stuff, they already got paid to get my truck now they are going to charge me on top of that, plus I can not make an appointment and there phone number is on a loop so you can not leave a message nor talk to anybody, and I can get my truck but without no plate and all my tools that were in my truck I have not been able to work, they do not reply to the 6 emails I sent them, and they will not talk to you when you go down there, all they say is make an appointment, all the reviews on this company are bad, and I will be contacting my bank to let them know what kind of company they use, but I really need help in getting my plate and personal stuff back before the auction place starts charging me storage charges on my truck

  

  Business Response

  Date: 12/18/2023

  To Whom It May ********************* you for notifying us of the Complaint and for allowing us a chance to review and respond accordingly.  Alpha Towing and Recovery Company, LLC (Alpha Recovery) values the role of the Better Business Bureau (BBB) as a fair and trustworthy liaison serving in the best interest of all parties.  Below is our response to this Complaint.
  
  Alpha Recovery provides an online scheduling platform by which customers are able to schedule appointments to retrieve vehicles and/or their personal items.  Additionally, Alpha Recovery is only required to hold Personal Property per the Client for 30 days after Repossession due to storage space reasons.  The Vehicle was Repossessed on 9/14/2023 and the property had been Disposed on 10/16/23. During the 30 day Personal Property redemption period we did not receive any correspondence or online scheduled appointments from the Claimant. The Client,on behalf of the Claimant, called Alpha Recovery to inquire on redemption of the Personal Property on 10/18/23, and were informed by Alpha Recovery of its disposal by that time.
  
  We thank you for bringing this matter to our attention, and for allowing us an opportunity to review and respond. We hope that you find this response satisfactory for concluding this matter, and we thank the Claimant and the BBB for their time and effort in alerting us to the matter.  Please reach out to us should you need any further assistance.
  
  
  Sincerely,
  
  *****************************
  Pre-Administrative Manager
  Alpha Recovery
  **********************
  **********************************

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They towed my car (repossession) and when I spoke to my auto finance company (Ally), they were confused as I had only missed 1 payment.There is damage to my front yard and pieces of grey plastic from my car in the road. The company supposedly closes at 4pm, but I showed up at 2 and no one was there. No one answers their phone (recording only) and they have no appointments until mid day Tuesday after taking it on a Thursday morning. This is undoubtedly a shady practice to log additional days they can charge for. I need my wedding rings and several other valuables from the car and they have multiple complaints alleging stolen property. Additionally, I need to take pictures for Ally of any possible damage to the vehicle ASAP to file a claim and possibly take legal action.

  

  Business Response

  Date: 06/22/2023

  Thank you so much for following up.  We will follow up with the Customer tomorrow and will work to promptly conclude the matter.  We will also follow up with a full and complete response to the BBB upon speaking with the customer.  Thank you again!