Complaints

This profile includes complaints for U-Haul International Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  U-Haul International Inc

  All Locations Phoenix, AZ 85004

  
• 

  U Haul of Oregon

  955 N Columbia Blvd Portland, OR 97217-1100

• 

  U Haul of Oregon

  763 S Broadway Coos Bay, OR 97420

• 

  U Haul of Oregon

  4320 Highway 101 N Seaside, OR 97138-4335

• 

  U Haul of Oregon

  150 Oroyan Ave Eugene, OR 97404-1228

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a hitch installation on my vehicle on April 4th, 2025. Upon arrival, the technician began the installation, but encountered equipment malfunction. After I inquired about the delay, he admitted to attempting the work manually. Given the equipment failure, I subsequently contacted U-Haul customer service to report the incident and reschedule my appointment at the 8900 s Cicero location. I was scheduled for 4/12/25. I arrived at the ****** location appointment on 4/12/25. I work was performed and I went home. Once I got home I wanted to inspect the work a little closer and noticed a deep scratch on my bumper right about the newly installed hitch. I called uhaul and told them about the scratch. I was told the manager would give me a call Monday morning. I didn't receive a call from the manager so I called customer service and uploaded photos of the damage and they called the store manager with in return he finally called me. He claimed to have not been able to pin point the car being damaged on his camera and then offered $100 for customer satisfaction I have a confirmed appointment for a hitch installation on my ***** Impala at the ***************** U-Haul location on April 5th, 2025, which was subsequently rescheduled to April 4th, 2025. At the rescheduled appointment, the technician experienced equipment malfunction and attempted a manual installation. Following this, I contacted U-Haul customer service to report the incident and reschedule the appointment to the 8900 *. ****** location on April 12th, 2025. The installation was completed on April 12th, 2025, however, upon inspection, I discovered a significant scratch on my bumper near the newly installed hitch. After reporting this damage to U-Haul, and following a delayed response, the store manager offered $100 as a customer satisfaction gesture, despite being unable to verify the damage via security footage.

  

  Business Response

  Date: 04/21/2025

   April 21, 2025
  
  BBB ID: ********
  ********************** Ref: 5247842
  
  Dear Ms. ********************* you for your concern for our customer Mr. ****************** ******, our President for our ************* and *************************** followed up on the information Mr. ***** provided.  He informed our office, in addition to the refund for $100 issued back to Mr.Fasons Master Card account on April 16th, a supplemental refund for $101 was issued back to the same credit card in the interest of customer good faith.  Refunds can take 5 business days to post to a credit card.
  
  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
  
  Best regards,
  ***** *********
  Sr. Field Support Representative
  U-Haul International

  Customer Answer

  Date: 04/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/2022 I rent a U-Haul truck. More than once. Im being told this year march 2025. That I owe them $******* way.They have charge me for two toes in the City Of ********* . On one truck. That wasnt me And I cant not the dispute any of the charges. with the company. I just need to pay them $2000 is what I was told I . Iv been billed already for this. It wasnt that much. You cant get the truck, with out paying up front. When you return the trucks .the bill is closed out at the time of return, if its anything extra. Neededs paid at the time .I had a card on file as well

  

  Business Response

  Date: 04/18/2025

  April 18, 2025
  
  BBB ID: ********
  ********************** Ref: 5234524
  
  Dear *** ********************* you for your concern for our customer *** ******.
  
  According to *** ******* rental contract,she rented a truck and auto-transport one-way from ************, ** to *********,** on June 7, 2022.  She was allowed 2 days to complete her trip and 260 miles. According to her return contract, she was 15 days late and traveled 328 extra miles.  *** ****** also did not return the truck with the same amount of fuel as when it was rented to her.  She kept the truck longer and the truck had to be retrieved from impound, which added extra charges.  A Promissory Note was generated for the balance of extra fees.
  
  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
  
  Best regards,
  ***** *********
  Sr. Field Support Representative
  U-Haul International

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my belongings is located at the address above. I have been paying Uhaul up until a few weeks ago. I recently moved from ** to **. On 02/24/25 my balance for my shipping was $929.25 I believe. I paid $500.00 and my balance that was owed was $429.25. On march 24th I called Uhaul and my balance was up to $780.00 again plus $250.00 for my storage. I spoke to traffic control manager and someone refunded me back the money that I paid on 02/24. So I thought I didnt owe anything. I am 6 months pregnant and I can not just get a truck and come and get my stuff. I filed a customer action file and that department is saying they dont understand where the mishap happen. Obviously they did not look into my account as they should. So they dont want to compensate me on Uhaul mistake. I called Uhaul a week ago and someone said that the manager said to come get all my stuff and I dont have to make anymore payments. I can not lifted furniture or anything by my self at the moment, because of my pregnancy. At this point I would like Uhaul to bring me my belongings. How much will it be to have my belongings shipped? Why cant my insurance cover that? Its not my ****** I was refunded. Even if I paid to much, they shouldve added that to my account instead of refunding me. Now if I dont come get my stuff, I will lose everything. Its not fare to me. Something has to be done.

  

  Business Response

  Date: 04/23/2025

  April 23, 2025
  
  BBB ID: ********
  ********************** Ref: 5222222
  
  Dear Ms. ********************* you for your concern for our customer Ms. ******************* ***, our President for our Western North ************************* followed up on the information Ms. ***** provided and sent her the following email in response:
  Good afternoon, This is ***** and I'm with U-Haul. I left a couple messages for a call back to discuss a matter with u-box shipping and a refund that was issued. I haven't had any luck reaching you by phone. Could you please email me back and we can set up a time to have a conversation regarding this matter?
  
  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
  
  Best regards,
  ***** *********
  Sr. Field Support Representative
  U-Haul International

  Customer Answer

  Date: 04/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I received an email today from Uhaul (04/23/2025). I emailed someone back. Im currently waiting for a response. Ive also attached my number to the email as well. Im looking forward to hearing from someone soon. Thank you!!
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29, 2025, I rented a U-Haul truck from the Titanium Storage U-Haul location in **********, ******** was provided to me with less than 1/4 of a tank of fuel.This is the *****, and driving anywhere outside of **********, you are in the wilderness, with gas stations often only every few hundred miles.Since it would be irresponsible to go out into the wilderness with so little fuel, I filled it to a reasonable level, half full.On returning the truck, I was not fully compensated for the additional fuel I put into the truck. After several calls to the Titanium Storage location, they informed me that they would not compensate me for more than 1/4 tank of fuel.Maybe this policy works OK in an urban location, but in the *****, providing a customer with a truck with less than 1/4 tank of fuel is irresponsible, and refusing to compensate me for being responsible is unacceptable.Please note that the attached pick-up receipt incorrectly shows 1/4 tank of fuel; this was corrected by the location on pick-up in pen on the printed version of the receipt, when they admitted that in fact the truck had less than 1/4 tank of fuel.

  

  Business Response

  Date: 04/16/2025

  April 16,2025
  
  BBB ID:23197041
  **********************************
  
  Dear Ms.*******,
  
  Thank you for your concern for our customer Mr. ************************ *******, our President for our *********************** followed up on the information Mr. ******* provided and sent him the following email in response:
  Dear **** *******, Thank you for taking the time to share your experience. I want to personally apologize for the inconvenience and frustration you encountered during your recent rental at our Titanium Storage U-Haul location in **********, *****. I genuinely appreciate you bringing this to our attention. I understand how concerning it must have been to receive a truck with less than a quarter tank of fuel, especially in a region like the Yukon where long distances and limited fueling options can pose real risks.Your feedback is not only valid its important. We take situations like this seriously, and I want to make it right. As a gesture of our commitment to your satisfaction, we will be refunding the full amount of $116.79 CAD for your rental. More importantly, I want to ensure this type of experience doesnt happen again, and your input is helping us improve how we serve our customers in remote areas. Please feel free to let me know a good time for a quick phone call Id value the opportunity to hear more and personally ensure your concerns are fully addressed. Thank you
  
  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
  
  Best regards,
  ***** *********
  Sr. Field Support Representative
  U-Haul International

  Customer Answer

  Date: 04/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I have received the refund offered by the business, and I consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, in **, U-Haul could be "liable" if the company's negligence contributed to the accident, even if the driver did not purchase insurance. U-Haul negligence might include "faulty" equipment, inadequate training, or "failure to properly maintain the vehicle." With that being said, on Friday, April 4th at approximately 10:23 AM Moses **** of *********, ** "knowingly" rented me a 10 ft U-Haul truck in the amount of $1430.07 that had faulty ******************* to properly maintain/repair the once damaged truck prior to my rental contract, contributing to the severe water damages that my items experienced while driving from ** to ********, during this drive, I experienced severe bad weather (tornado, heavy winds, & rain). Please note that on today, Friday, April 11th my hands were forced to reach out to the CEO (***) via ************** via text trying to get a proper response in high hopes I would get a better resolution. Please also note, I have provided thorough ******************** plus this matter has been professionally confirmed & documented by the area manager ****** of ************, **; where I dropped the truck off on Thursday, April 10th. She has been a huge help along with her boss in resolving this.Let the record reflect that ****** ****, Area Field Manager never returned my call as promised by Precious, Traffic Control Manager on Wednesday, April 9th when I first reported this incident by phone. My first time ever hearing anything from Mr. **** is when he sent a bogus email response, issuing me a refund of $400, very unprofessional & disrespectful. Please note that this issue needs to be out of the hands of ****** **** & placed in the right ethical & professional hands. I do not agree with the refund of $400, my items costed more & a full refund of $1430.07 should be refunded. I have been very patient! This is not morally or professionally how you do business, U-Haul is legally liable! I can be contacted by the information I provided in my profile.

  

  Business Response

  Date: 04/16/2025

  April 16, 2025
  
  BBB ID: ********
  ********************** Ref: 5241788
  
  Dear Ms. ********************* you for your concern for our customer Ms. ********************* *********, our President for our ************************ followed up on the information Ms. ***** provided.  He informed our office he contacted Ms. ***** and was able to reach an amicable resolution.  A refund for $3,700 was issued back to her **** account and can take 5 business days to post to her credit card.
  
  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
  
  Best regards,
  ***** *********
  Sr. Field Support Representative
  U-Haul International

  Customer Answer

  Date: 04/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Seka Grace
  
   
  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ******. I have been a paying UHaul storage unit customer since August 2023. *********************** elevator at the ******************* location has been broken the last two weekends.I have 3 units with them. I have been told repeatedly by the employees, general manager Cheroity **** **********, and the ************************** ********** that I can not utilize the stairwell to get some of the vital items I need to survive despite the elevator being down. I am in desperate need of my epilepsy medication, coat, clothing, shoes, and toiletries from my units. I called the police Saturday April 5th after being told I couldn't retrieve my belongings. The police stated there is nothing they can do. This experience has caused me mental and financial hardships. I just find it unbelievable that a person's property can be held hostage forever due to the company's elevator remaining broken. Cheroity **** also stated to me "The elevator has been working all week" as if it's acceptable for it to be broken and I should have been able to predict it would be broken and utilized it throughout the week although I work M-F. She also has failed to waive the monthly fee as promised due to it being broken March 28th when I had paid movers to clear my largest unit. Please help me. Please. I NEED MY BELONGINGS. PLEASE HELP ME. UHAUL IS REFUSING ME ACCESS TO MY OWN PERSONAL PROPERTY!!!

  

  Business Response

  Date: 04/18/2025

  April 18, 2025
  
  BBB ID: ********
  ********************** Ref: 5239459
  
  Dear Ms. ********************* you for your concern for our customer Ms. ********************* *****, our Executive Assistant for our Saint ********************** followed up on the information Ms. ****** provided.  He informed our office ********* was contacted and offered an apology for the inconvenience due to the elevator issues.  He assured our office we are actively trying to get the issue fixed as soon as possible.  Mr. ***** explained we are giving customers access to their floors via the stairs.  Our store GM gave Ms. ****** access to the unit to retrieve medication and other items.  He also stated we are not holding any of her items from her.  Ms. ************* resolution was to have access to her unit, which is what has been given.
  
  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
  
  Best regards,
  ***** *********
  Sr. Field Support Representative
  U-Haul International

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company charged me an additional ****** which are fraudulent charges putting my account in the negative and forcing me to walk from drop off place I'm disabled and my spouse has heart problems the truck was due back at 130 pm I dropped it off at 122pm on April 6th 2025 the tank was full I attached receipt to prove it and copy of truck time returned so I should not have been charged for 5 gallons gas extra mileage which was not done or an extra day and insurance fees then when I contacted them again yesterday they said its going to be another 72 hours and have not still refunded the ***** yet either they need to give me my full refund back or I am contacting the media showing my receipts and everything another business said it would take 72 hrs for refund and I received it within the ************************************************************************************* I received email regarding refund amount and they claim upon approval money will be refunded they screwed up and they are giving me the run around there was no damage on truck nothing it was not rented out an extra day no extras at all that they are charging me for

  

  Business Response

  Date: 04/14/2025

  April 14, 2025
  
  BBB ID: ********
  ********************** Ref: 5238005
  
  Dear Ms. ********************* you for your concern for our customer Ms. *********************** *****, our Executive Assistant for our Eastern ************************ followed up on the information Ms.******** *************** She informed our office a supplemental refund for the remaining balance of the return charges were issued back to her Master Card account for the inconvenience she experienced. The refund can take 5 business days to post to her credit card.
  
  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
  
  Best regards,
  ***** *********
  Sr. Field Support Representative
  U-Haul International

  Customer Answer

  Date: 04/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ********
  
   
  

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your branch manage at *****************************************************************. Continuously called my clients and told them I owe her money and they should cancel. She's also has given out personal information to employees and temp workers about my account balances. This has gotten to the point of harassment defamation and slander and it is not proper for managers of UHUAL TO give random people my person I formation balances. And calling customers to inform them I have debt and to cancel order should be a FIREABLE offense. By the way I don't owe any debt. Even today she started to tell my freight driver that I used to owe them. If she can't handle customer information then she needs to be trained and or fired. Unacceptable as of now I don't see a big push to sue yet. But something has to change. She's been doing this for a year.

  

  Business Response

  Date: 04/11/2025

  April 11,2025
  
  BBB ID:23184211
  **********************************
  
  Dear Ms.*******,
  
  Thank you for your concern for our customer *** ******************* *******, our President for our Portland Regional Office,followed up on the information *** ****** provided.  He informed our office *** ****** went into our U-Haul store and spoke to our GM, ***** ******.  *** ****** advised *** ******* his concerns were resolved with Ms. ****************** customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
  
  Best regards,
  ***** *********
  Sr. Field Support Representative
  U-Haul International

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  uhaul is a great company we do lot of business with uhaul i wish they have better HR Team To Hire Right People special the General Manager The ** At Location ************************************ ****** ******* is completely racist yes he is ,he treat me so bad for no valid reason also he give you that ugly look and bad **** like he hate you i swer i never had anyone treat me like this he should be invested He say he is the son of the boss in uhaul yes son of boss so is this uhaul is family own company ?he has lot off issue like y do i rent truck frequently ?y do i rent for 24 hour and bring back early ?i mean you name it he has so many personal problem he wat to spill on you and make business difficult.i am requested to the higher level management to step into this issue and change this guy asap before company get sued and more people get treated wrong way

  

  Business Response

  Date: 04/11/2025

  April 11, 2025
  
  BBB ID: ********
  ********************** Ref: 5241608
  
  Dear Ms. ********************* you for your concern for our customer Mr. ******************* *******, our President for our ************************** followed up on the information Mr. ***** provided.  He informed our office he spoke to Mr. ***** and addressed his concerns. A refund for $300 was issued back to his **** account for the issues he experienced.  The refund can take 5 business days to post to his credit card.
  
  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
  
  Best regards,
  ***** *********
  Sr. Field Support Representative
  U-Haul International

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I are moving. The Uhaul in our current town (******, **) asked us to bring a trailer along with the truck we rented for $50 off. We left on 4/6 and confirmed we had the Uhaul truck and trailer until the following Wednesday (4/9). We have a signed document saying it was due back Wednesday. I attached it to this submission.On Tuesday (4/8), ****** at the ************ Uhaul location began calling my husband and I both. She claimed at different points that she was the owner. She called me saying that the Uhaul was due back at 8:30 AM Tuesday. She was upset and began telling me that she has someone there today who wants it. I told her that we had it until the following day and she continued to lament to me, someone two states away.She then called my husband numerous times and threatened to call the police if we do not return it today. On the phone, she accused my husband of stealing it. I did attach the screenshots of this text conversation. It was multimodal harassment.The Uhaul customer service people were appalled at the texts that ****** sent to my husband. They admitted it was their error. This particular employee is unhinged, unethical, and her anger was seriously misplaced. I can say that the customer service at ******************** corporate has been very helpful throughout this ordeal.I would like a refund due to the unwarranted harassment both my husband and I received today from ******, the owner of the South Ankeny Uhaul Storage Units. She is still texting him now saying that corporate messed up, not her. I do not wish to ever communicate with her directly again. Any help with this unreal situation is greatly appreciated.

  

  Business Response

  Date: 04/16/2025

  April 16, 2025
  
  BBB ID: ********
  ********************** Ref: 5246698
  
  Dear Ms. ********************* you for your concern for our customers, ***** and ******* *****.
  
  ***** ******, our President for our Western ********************* followed up on the information Mrs. ***** provided.  She informed our office ****************** concerns were addressed and resolved with them last week.  Refunds for the rental were issued to their **** account, as well as for their storage, for the situation they experienced.  Refunds can take 5 business days to post to their credit card.
  
  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
  
  Best regards,
  ***** *********
  Sr. Field Support Representative
  U-Haul International