Reviews

This profile includes reviews for U-Haul International Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

U-Haul International Inc has 2303 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  U-Haul International Inc

  All Locations Phoenix, AZ 85004

  
• 

  U-Haul International Inc

  17209 N Cave Creek Rd Phoenix, AZ 85032-2441

  
• 

  U Haul

  2601 2nd St Hwy 6 W Coralville, IA 52241

• 

  U Haul of Oregon

  4400 Franklin Blvd Eugene, OR 97403

• 

  U-Haul International Inc

  1032 Stevenson Dr., Suite 4 Springfield, IL 62703

Review Details

• Review fromVeronica Z

  Date: 06/22/2025

  1 star
  DO NOT RENT A UNIT FROM THE ********* Location! ***** Westheimer! I purchased a ********** from the office when I signed up to rent a storage. A few months later I returned to my storage to find that my lock was not on it and a new lock was put on in its place. I was NOT GIVEN any notice of this. Who does this?? The lock that was put on my storage was a circular lock that they sell in the office. Of course, when I went to the office to inquire NO ONE knew what happened. Amazing! and nothing was documented in my file about the lock being changed. The manager looked over the top of the storage while he was on a ladder and I told him what was in there, he said "Oh yeah everything is in there." The lock had to be cut off- it took forever - I was confident that my belongings were there, so I left and came back the next day after they told me they would put a new lock on and leave the key in the office. To make a very long, fishy story short ALL of my belongings were stolen. An entire house full of furniture. I filed a police report and am also having difficulty getting the managers to let us look at the cameras. My entire life was stolen- TVs, king size bedroom sets m(2), grandmothers antique furniture, sentimental items, etc, and no one seems to care...

• Review fromSylvia B

  Date: 06/22/2025

  1 star

  Sylvia B

  Date: 06/22/2025

  Complaint Regarding Storage Rental Experience at ************************************************************ I am filing this complaint regarding my experience with U-Haul Storage on **********************************, **. I have been a loyal customer since 2010 and have consistently paid my rental fees on time, despite several price increases over the years. Recently, due to ongoing rate hikes and an upcoming move out of state, I decided to vacate my unit prior to my next rental cycle.I moved out of the unit three days before the next billing date and had anticipated a prorated refund for the unused days, as is common practice in many storage agreements. However, when I inquired about this with a staff member (******), I was informed that prorated refunds are no longer offered. At no point during my rental agreement or prior interactions was I made aware of this policy ********* addition to the disappointing lack of refund, I experienced numerous inconveniences throughout my time renting at this facility. The automated entrance was frequently locked, requiring me to track down staff to gain access. Staff presence at the front desk was inconsistent, and on the day I moved out, some employees appeared to be socializing with contractors rather than assisting customers. These behaviors reflect a lack of professionalism and disregard for customer service standards.Given my long history with this company, I found the handling of my final days with the facility both disrespectful and discouraging. I feel compelled to share this experience so others can make informed decisions when choosing a storage provider.I respectfully request that the company revisit its policy on prorated refunds and consider a reimbursement for the unused days I paid for but did not occupy the unit.
  

  U-Haul International Inc

  Date: 06/24/2025

  Hello ******,Thank you for bringing this to our attention. Im truly sorry for the frustration and inconvenience you experienced during your time at our facility.Ive gone over your rental agreement from August 14, 2010, and unfortunately, it does state that refunds for unused days arent provided if the unit is vacated after the rent due date for that month. To ensure transparency, Ive emailed you a copy of the agreement for your records.While Im unable to issue a refund for the unused days, Ive sent you a gift certificate in a separate email as a gesture of apology. Its valid for two years and can be used toward any U-Haul products or services.Your loyalty since 2010 means a great deal to us, and I hope this small token helps in some way.

• Review fromPatrice K

  Date: 06/21/2025

  1 star

  Patrice K

  Date: 06/21/2025

  The ceiling are falling in, we saw four storage units with missing ceiling panels. Property will definitely be damaged. Found a decent unit and now they want more money.
  

  U-Haul International Inc

  Date: 06/24/2025

  Hi *******,I'm really sorry to hear about the state of the storage units and the trouble you're going through. Its frustrating to deal with damaged facilities and then be asked for more money.Ive shared your review, along with the details, with our management team, and someone should be reaching out to the contract holder within three business days to address this.I sincerely apologize for the inconvenience this has caused.Thank you for bringing this to our attention.
  

  U-Haul International Inc

  Date: 06/24/2025

  Hi *******,I'm really sorry to hear about the state of the storage units and the trouble you're going through. Its frustrating to deal with damaged facilities and then be asked for more money.Ive shared your review, along with the details, with our management team, and someone should be reaching out to the contract holder within three business days to address this.I sincerely apologize for the inconvenience this has caused.Thank you for bringing this to our attention.

• Review fromDenise L.

  Date: 06/21/2025

  2 stars

  Denise L.

  Date: 06/21/2025

  Location:********************************************* Our 2nd day of having the storage, while lifting the door to my unit our air fryer fell out and broke. So my 18 year old daughter went to place it in the trash. The worker that cleans in the facility stopped my daughter and was fussing at her about placing it in the trash. My daughter apologized because we had no clue that there was a separate place to dispose of those items. I was upset because she approached my child, instead of addressing me. So after that interaction my girls and I have been walking on egg shells there. I have to be sure to keep record of the area around my unit because they said we left a mess. Emotionally drained and anxiety is what I feel when I come there now. So on Thursday 6/19/2025, I come to put some of our belongings away but was denied access. So, I went to the office to ask if I could swap out some of our belongings. I was told I'd get only 30 minutes. I have 2 teen girls, they both have jobs and school, so we do that a lot. Never have I ever been notified of this particular policy, ever. So to keep the peace, I complied OK, so on 6/20/2025(FRIDAY), My 18 year old needed her work clothes. So she went to the office to ask if she could get a few things out. Her name is on the account as well. She broke down crying because of the frustration of asking could she retrieve her work uniform. She was already running late for work. "Storage Facility Manager" get into a heavy discussion about it. Tired of being poked by the staff. I had enough. I always pay my fees. She even mentions loudly that I had a balance. I previously tried to change my storage payment date but was told I'd have to pay 1 of the months in advance so I didnt change it. Even one of their co-workers, still in uniform, made comment in reference to my ****. Never mentioned it, was just afraid the attitude with staff would get worse.
  

  U-Haul International Inc

  Date: 06/24/2025

  Hi ******,Im truly sorry to hear about the challenges you and your daughters have been facing at the storage facility. It sounds like an incredibly frustrating and upsetting situation, and no one should have to go through that.I want to let you know that Ive taken note of all your concerns and have forwarded them to the management team who can address this directly with you. They should be in touch within the next three business days.Please know that your experience matters, and I genuinely apologize for the inconvenience and distress this has caused.

• Review fromBenjamin M

  Date: 06/20/2025

  1 star

  Benjamin M

  Date: 06/20/2025

  I rented a truck and equipment/appliance dolly. I got to the truck and the dolly was not in the truck and could not be provided to me on site. Attempting to cancel and get a refund has been difficult and *************** can a company charge me for 2 products, not provide 1 of the products paid for, and then be unable to refund me in the same day when I havent used any equipment?
  

  U-Haul International Inc

  Date: 06/24/2025

  Hello ********,Im truly sorry to hear about your experience with U-Haul, especially the inconvenience of not having the appliance dolly available as reserved.I reached out to our Credit Card Processing Team, and they confirmed the payment authorization for your rental was reversed on June 20th. Typically, these authorizations take about 57 business days to disappear from your account.I completely understand how frustrating this must have been for you, and I sincerely apologize for any trouble this has caused. Please feel free to reach out if theres anything else we can assist you with.

• Review fromNigel S

  Date: 06/20/2025

  1 star

  Nigel S

  Date: 06/20/2025

  I have a storage unit in the ************************************************************************. Location. I always pay online, but recently they blocked my email according to the call center which I completed my payment through. I still have not received a receipt and can still not access my account online to review payments. The location does not answer the phone regularly(maybe 1/20 times that Ive called did I actually get through, several times they hung up as soon as they answered. Since I work with it if town for long periods I cannot just head over there to deal with this. I dont not have clarification from this location on why they have done this. Last time email was June 2nd for payment reminder but as of today even with completing my payment on the phone through the call center(everyone was very polite and decent to deal with) I have no receipt as theyve done something to my account so that I cannot sign in online with my phone number or email. Ive had this unit at this location since about 2013 or so.
  

  U-Haul International Inc

  Date: 06/24/2025

  Hi Nigel,Im really sorry to hear about the trouble youve been having with your storage account. I can imagine how frustrating it must be, especially given how long youve been a loyal customer since ********** looking into the issue, it seems like there may have been some incorrect information associated with your accountspecifically your phone number and email addresswhich was updated on June 19th. While the location didnt block your email, too many unsuccessful login attempts resulted in verification attempts being reset by U-Haul on June 19th. This change was necessary because you werent receiving the verification PIN via email. There have also been some system-wide issues lately that may have contributed to the ********** help, Ive gone ahead and emailed you a copy of your receipt from the payment made on June 20th. I hope this clears up some of the confusion and gives you peace of mind.I truly appreciate your patience while we work through this. If you continue to experience any issues, please dont hesitate to reach out to us. You can contact the storage location directly during their business hours, or use our **************** Chat, which is available 24/7.Thank you for being part of our community, ****** Were here for you.

• Review fromChristopher F

  Date: 06/19/2025

  1 star

  Christopher F

  Date: 06/19/2025

  I rented a U-Haul for my company and because my boss was paying they decided to overcharge him now you always saying I owe them a thousand something dollars they basically put on the report and made a false report saying that I got into an accident when I never got into an accident the only thing that happened was the right passenger mirror came off got taken off by mistake I was on college campus I already knew it was a mistake called U-Haul they fixed it and then said the next morning that I owe them ***** for wrecking the truck I never wrecked that truck and they gave me a wrecked truck to begin with and try to get over on me I wish we could do a class action lawsuit against U-Haul
  

  U-Haul International Inc

  Date: 06/24/2025

  Hi ***********, Im so sorry to hear about the frustrating experience youve had with U-Haul. I can only imagine how upsetting it must have been to deal with these charges, especially when you were proactive about addressing the mirror issue earlier. Ive made sure your concern has been forwarded to the management team so they can get in touch with you directly and work on resolving this. I truly hope this gets sorted out for you soon. Please dont hesitate to reach out if theres anything else you need.

• Review fromAdam L

  Date: 06/18/2025

  1 star

  Adam L

  Date: 06/18/2025

  Id personally steer clear of U-Haul based on my own experience. They try to make their prices look unbeatable, but theres a lot they dont tell you upfront.For starters, the truck I rented was supposedly a 15-foot vehicle. Turns out, the main cargo space was only 12 feet, and the extra 3 feet came from something called a Moms Atticbasically a small overhead compartment thats just 3 feet high and barely fits 150 pounds. Definitely not what I expected when I planned the move.When I picked the truck up, it was dirty insidebits of plastic scattered on the floorand despite their $25 fee for returning it unswept, they clearly dont bother cleaning them before handing them over. To top it off, the windshield was covered with bird p*** that made it hard to see clearly.While the truck didn't break down, I was genuinely worried it might. The engine made strange banging and squealing noises, and it just didnt drive smoothly. I was on edge the whole time.And about that great priceU-Haul shows you a low rate all the way through the reservation process, but what they dont mention until the very end is that it doesnt include sales tax. Theyre the only rental company Ive seen do that, and its the only reason they seem cheaper than the rest.Honestly, Id recommend going with a different company. This experience left me frustrated and felt like they scam their customers.
  

  U-Haul International Inc

  Date: 06/24/2025

  Hello ****,Im truly sorry to hear about the issues you faced with our equipment. Moving can already be stressful, and an experience like this is the last thing we want for our customers.Regarding the condition of the truck, I understand how frustrating it must have been to pick up a vehicle that didnt meet cleanliness standards. While we strive to maintain our equipment, it sounds like we fell short here, and I completely understand your disappointment. About the pricing, I realize it can be frustrating to see taxes added at the end of the reservation process. Unfortunately, we are required by law to collect taxes, but I assure you the shopping cart does display these amounts prior to booking. As for the cargo space, I know expectations are key when planning a move, and I regret that the layout wasnt what you anticipated. We do include diagrams with approximate measurements on our website.Ive personally added the details from your review to the existing complaint and see a manager already addressed them.****, I genuinely apologize for the inconvenience and frustration you experienced. If theres anything more we can do for you, please dont hesitate to reach out.

• Review fromJoshua J

  Date: 06/18/2025

  1 star

  Joshua J

  Date: 06/18/2025

  First I order u boxes. They never show. Uhaul says they tried calling me but they tried calling me on an old number. ****** require you fill out a pre delivery form that ask if there is a safe place to drop boxes and etc. I provided my correct number and never logged into my old account to reserve. So I know they never looked aty number. Then I had to get a truck or I would be late getting to my new job. I recently got a 10 foot truck from ****** to where I am. When I go to turn the truck in they call the ************* and put me on the phone with the Tucson guy, ********* *. Telling me that they accidently refunded me the 1900 for the truck. I told him I wasn't paying him because I haven't gotten the 1900. He said I had to pay. I told him he can either take me to court or wait for me to get the refund. He then charges my account anyway after I get off the phone with him. I have a friend. Who works for uhaul and multiple uhaul employees have told me for long trips they give you the worst truck possible so if it breaks down it gets fixed faster. Moral of the story is no one should ever trust uhaul or their employees. They are a terrible company with terrible employees that get away with BS because they have the cheapest, low sitting, with ramp trucks. They know it so they will continue to s**** people over. Now I am a homeless veteran, with a family of 5, and a banking account with -400 because uhaul has charged me a total of 3300 for one truck that wasnt even worth a quarter of that because it was a POS falling apart
  

  U-Haul International Inc

  Date: 06/19/2025

  Hi ******,Im truly sorry to hear about the issues you faced with your U-Box order and the confusion surrounding the truck charges. I can only imagine how frustrating that must have been for you.I took a close look at the truck rental details and couldnt find any indication of mechanical problems associated with this rental. However, if theres any piece of information Ive overlooked or if you experienced something specific, please let me knowI want to make sure we address everything thoroughly for you.Regarding the charges, I noticed they were applied, refunded on the same day, and then re-applied four days later. The second charge did include a discount, and *** sent you copies of all the receipts in separate emails for your reference. I hope these documents help clarify the *************** for the U-Box order, it seems there were several attempts to contact you, though unfortunately, they tried using an incorrect phone number. They also sent a couple of emails, but I understand how inconvenient this situation must have been for you.Once again, Im deeply sorry for the hassle this caused. Please dont hesitate to reach out if theres anything else we can do for youwere here to help.

  Joshua J

  Date: 06/23/2025

  So uhaul messages me back. They say they inspected the 10 ft truck I am complaining about and that there was nothing wrong with it. The plastic on the hood by the windshield wiper was flopping around the whole time. The part that attached the exhaust to the truck was broken so every car insurance you go into sounded like it was going to break off. The plastic dash board was coming apart. I could push the pedal all the way to the floor and it wouldn't go faster than 65. Another issue I have is that this review was for uhaul in ***************. So how did they personally inspect the truck in ********* LA? Then they said that the refund was processed the same day and that I had the money when they charged me 1500 again. Problem with that is, even though they processed it on the same day does not mean that I got the money the same day. They sent me into the negatives and I only got 1600 of the 1900 to make up for the negative. At the end of the day there are federal and state laws to protect consumers from this same situation. It is illegal to take money out of someone's account without their consent and knowledge. Which meanss uhaul and their employees, ********** are in fact criminal!

• Review fromjessica l

  Date: 06/17/2025

  1 star

  jessica l

  Date: 06/17/2025

  I rented a truck for a one day in town local move. It ended up costing over 400 dollars.
  

  U-Haul International Inc

  Date: 06/18/2025

  Hi *******,Im so sorry to hear about the trouble you had with the rental charges. I tried looking up your rental order but couldnt find it based on the information in your review. Could you please share the order number and the name on the order? Id love to pass it along to management so we can address your concern as quickly as possible. Again, Im really sorry for the inconvenience, and I truly appreciate your understanding.