Complaints

This profile includes complaints for City Of Phoenix Water Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  City Of Phoenix Water Service

  305 W Washington St Phoenix, AZ 85003-2187

• 

  City Of Phoenix Water Service

  200 W Washington St Phoenix, AZ 85003-1611

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The city of Phoenix changed my billing address to my parents house even though I never made such a request. We all share the same last name but my account with the city only has my first and last name on it - no one else. Especially not my parents first names.My parents briefly stayed at my home when they moved back to ** from **- so they had their mail forwarded a couple of times through ***** None of my other bills or subscriptions were changed at this time only my city services bill. I did make a couple of attempts to rectify this - but to no avail it remained unchanged up until today (May 4,2023) I am just seeking an explanation for what appears to be a clerical error which went unnoticed for quite some time since I have not physically resided at that address for a while although I still do own the property. Is there anything that can be done on my part to see that this does not happen again?

  Business Response

  Date: 05/05/2023

  Hello,

  Thank you for referring this complaint to my attention.  

  The customer who submitted this complaint is not the customer of record at the address provided (**********************).  We have reached out to the customer directly to obtain clarification on the complaint. 

  Thank you,

  **********************************

• Initial Complaint

  Date:04/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just purchased a home and only had one day to move as my previous residence was already ********** of Phoenix would not allow me to start service until I had a copy of the deed, which I did not have until yesterday, my move in date. I uploaded it on the website and went on moving. The next day I receive an email stating that I owe a past due balance of ***** from when i last had city services in 2021. I obviously wasn't aware of this balance, or I would have paid it long ago and I'm not even sure what it was for. Regardless, I immediately called the collection agency and paid it at which point the collections person said I was good to go and my water would be connected. I called city services customer ********************** line to confirm and they tell me that I have to wait 3-5 business days for them to confirm that my payment was made. I offered to drive down to their location and show the confirmation of payment, or email it, and the supervisor I was talking to said It wouldn't make a difference. I spoke to several rude people at the call center, and all were clearly lacking empathy and were completely unwilling to help me. It's been almost 100 degrees the past couple days and now we're living in a house without being able to shower, water our dogs, use our evaporative cooler or use the restroom, which as you can imagine, is miserable after sweating and moving all of your belongings in 100 degree heat. It's incredibly inhumane to make someone wait several days to get a basic utility like water. Especially for a ***** bill that has been PAID.

  Business Response

  Date: 04/12/2023

  Hello,

  Thank you for forwarding this complaint to my attention.  I can understand the frustration of residing at a property without water service.  

  As noted on our website, requests to start service require a minimum of one business day advance notice. This is a minimum requirement and not a guaranteed timeframe; there are multiple factors that *** impact processing the request.  Unfortunately some of those existed in this situation.

  Although documentation is required to start service, one of the documents accepted is a settlement statement, which would typically be available in advance of the deed.  Additionally, Phoenix City Code Section ***** does not allow us to start new service until any past due balances are paid.  When the payment is made to a third party, such as a collection agency, verification of payment can take ***** hours.  

  It is regrettable the previous balance caused a delay in processing the request to start service.  However, we have since received verification of payment from the third party collection agency and have scheduled service to start on the earliest available date of 4/13/23.  

  Thank you,

  **********************************

• Initial Complaint

  Date:04/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not know my bill was not paid, so therefore I was late and never received a shut off notice that I was aware of and my water was shut off and was not working on March 29th and when I found out the next morning, I am mediately paid the unpaid balance which was the 30th which was a Thursday and was supposed to be turned back on that same day if I had paid it before 5 PM which I had and it never was turned on then on the 31st which is the next day Friday I tried to call somebody and couldnt I get a hold of anybody because they said it was a holiday which I dont know of any holiday on that day now I am on Saturday and my water is still not working thats wrong that they did this to me. It was supposed to be turned on the day. I paid it which was a weekday business day and Im very upset because of this.

  Business Response

  Date: 04/10/2023

  Hello,

   

  Thank you for sending this complaint to my attention.  Although the Better Business Bureau does not have jurisdiction over municipalities, I am happy to respond to the complaint.  

  When unpaid charges exist on an account, bills will include a message in the top left hand corner to "Pay $xx.** immediately to avoid service termination".  In addition to this message, a reminder is sent via us mail to the mailing address on file to advise that payment has not been received. 

  At this time the city of Phoenix is not turning off service, but instead restricting service to low-flow.  In this case service was restricted on 3/29/23. Although payment may have been made on 3/30/23 it did not post to the account until 3/31/23.  March 31st is *********************** Day, which is a city of Phoenix holiday.  Service was restored to full flow the following business day, 4/3/23.  

  I understand the inconvenience of having low-flow service over the weekend and I am sorry you found yourself in that situation.  If you have not already, you may wish to consider managing your account online.  You can create an online login by visting phoenix.gov/payonline.  If you receive ebill notifications you can also elect to receive optional notifications prior to the due date of your bill, if your payment is late, or when your payment is received.  You have the option to enroll in autopay through our website as well.  These options should allow you to prevent the situation you experience from recurring.  

  Thank you,

  **********************************

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I'm contacting the BBB in regards to a very serious error made by the City of Phoenix on multiple levels and at many different times throughout the past 2+ years. I moved to my current residence of *************************. in Phoenix in or around the month of June 2020. Upon moving into my new home the city water was working. No action was taken to turn it on on my end but assumed it was part of the two costly HOA fees I pay for the ********************** Looking back to when I bought the home this was an error that I made as we fast forward to February of 2023, where I discovered a city worker attempting to shut down my water due to years of unpaid water. As surprised as I was I demanded to speak the a supervisor on the phone on 2/9/23 where I was told that I was getting free water since I moved in. There was no explanation of how that was possible but that they needed to add a lock to it that day, and that I could contact the city to sign up under my name. The problem here lies in the fact that the City has sent me multiple pieces of mail over the past 2 years with my name on it about various ballot and land information, so it's shocking that ZERO notice over that time was ever sent to me about my city water. The accumulation of monthly water bills continued to build since June 2020 and they could not explain why I was not contacted other than they didn't have my name. Yet I'm getting mail from the city with this address and name on it. On the other end of it they stated they had locked my water in June ***** which was not the case as I had it since day 1. Next, they supposedly came out and attempted to lock my meter last year in late 2022 but mistakenly locked my neighbors water at the **** address next door. They apparently mixed our addresses up on two different occasions where they locked the wrong meter. I have more of this story to explain but I will wait to see why I'm now billed $2100 2 yrs later for something that could have been avoided!!!

  Business Response

  Date: 02/16/2023

  Hello,

  Thank you for forwarding this complaint to me.  

  We spoke with this customer earlier today and an agreement has already been reached. 

  Thank you,

  **********************************

  Customer Answer

  Date: 02/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me as this complaint was sent out before hearing from the business. I will wait for the City of *** to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complain is for the City Of Phoenix, City Water Services Bill.I have been living in this property for 14 months, my regular water usage is 2 - 4 units per month. In December, I received a bill of $339.68, for the water usage from 11/14/22 - 12/14/22, the meter read 69 units. They are telling me that I spend over ***** gallons this month. The city of phoenix offer me the option to send someone to inspect the property for $23 to make sure the house did not have any leaks and to make sure the meter did not have any issues. Last Friday, Jan. 6th, I received I note stating that the meter was working perfectly, and that it was not any leaks in the property. They mentioned the usage is going down. I called to make sure I was going to get my bill corrected, but I was told that I had to pay them this amount. Since they did not find anything wrong, I had to pay the bill in full. I reached out for an explanation, I wanted some help, but they decided not to help me. I believe this is a mistake from their part, it is impossible to waste over 50, 000 gallons per month when I don't have a washer machine at home, I don't have an irrigation system and I don't have a swimming pool. I don't think this is fear, that is why I decided to complain.

  Business Response

  Date: 01/10/2023

  Thank you for referring this complaint to my attention.  Although the ******* *************** does not have jurisdiction over municipal utility services, I will respond to these concerns sent to the BBB.

  The city of Phoenix only monitors water up to the meter, therefore we are unable to address the cause of changes in usage on private property.  Usage initially increased at this property in October and remained fairly consistent in November, before there was a larger increase on the December bill.  

  We rechecked the meter on 1/7/23 at the customer's request, confirming that the previous read taken in December was accurate.  At that time we did not note any movement on the meter (which indicates water is flowing and therefore a possible leak) nor any visual evidence of leaks in the front of the property.  However, the city of Phoenix does not provide leak detection services.  That a leak or recent repair was not evident at the time of our visit does not mean a leak did not occur.  Additionally, high water usage can have a number of causes; from a leak that needs repairing to an improperly set irrigation timer to something simply being left on and running (such as a garden hose). 

  Regardless of the cause of high usage, Phoenix City Code does not allow for any reductions to the charges, specifically stating that charges for the water usage are the responsibility of the customer.  Although we are unable to lower the total amount due, we would be happy to provide a payment arrangement allowing the charges to be paid over time rather than as one lump sum.  

  Thank you,

  **********************************

  
  

  Customer Answer

  Date: 01/10/2023

  Hello,

  First of all, I want to thank you for your prompt response. I am not happy to see the response from the City of Phoenix, I am surprise they have a "code" that does not allow any reductions to the charges. It means that they are never willing to review or to help or to give credits or adjustments to any customers? If they have any mistakes, looks like we the customers are liable for that, and it is not fair. Yes, my water bill increase from 4 units to 15 units in October, but it went down to 4 units in November, then it went up to 69 units in December. It seems impossible to waste ****** gallons of water in a month specially when I don't have a pool or irrigation or any leaks in the house. I am sure someone read the meter wrong, and it is very unfortunate that no one will take the blame. I am sure this had happen to multiple customers, but they are afraid to express their issues. I refused to pay for their mistakes, it is not fair to pay for something that I did not use.

  Business Response

  Date: 01/11/2023

  Hello ******,

  If the December read had been in error that would have been apparent on the reread taken on 1/7/23.  An incorrect read would have resulted in an adjustment, but the meter read went from **** on 12/14/22 to **** on 1/7/23.  Had the December meter read been incorrect the 1/7 read would have been lower.  Usage on each bill is the difference in meter read from read date to read date.  The meter records continuously; it is not reset month to month.  

  The meter at your property functions based on positive displacement.  For it to record usage water must flow through the chamber of the meter causing the disc inside to nutate.  Due to their mechanical nature positive displacement meters slow with age; they do not speed up or jump forward.  While we are unable to offer a reduction to the charges we do offer assistance in the form of a payment arrangement.  

  Thank you,

  *******************

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/14/22 - the amount of my water bill is off by about ****** and in violation of ARS 41-1492.02, I am no longer able to pay my water bill. *************************** already knows that the only way I am able to make a payment is through the online bill payment. Per ARS 41-1492.02, no entity in the **************** may deny reasonable accommodations to an individual with a disability. Since online bill pay is already available to some customers, there is no reason why this service is not available to all customers, especially people with disabilities. Thus, until online bill pay is reinstated on all accounts, the city of phoenix is in violation of ARS 41-1492.02. Remember, online bill pay is not a luxury or a privilege but instead a means of access to pay one's bill. For some, this is the only feasible way.

  Business Response

  Date: 12/15/2022

  Thank you for referring this complaint to my attention.  Although the ******* *************** does not have jurisdiction over municipal utility services, I will respond to these concerns sent to the BBB.

  When an account becomes past due and is eligible for restriction of service, the option to pay online is no longer available.

  Since the 8/29/22 bill was sent, two payments have been received on this account: one in the amount of $1.00 and one in the amount of $60.33.  

  Monthly charges are calculated based on the amount of water that flows through the meter, plus sewage and solid waste fees.  Bills on this account have been approximately $58-$59 monthly since August, but unfortunately the payments received were not enough to keep the account current. Once payment is made to return the account to a current status, the option to pay online will once again be available. 

  In the meantime, we offer multiple other payment options: 

  -Over the phone through our automated system by calling ************.  This option is available 24/7 regardless of account status. 

  -By mail to: City of Phoenix; ************; Phoenix, ** 85038-9100.  Please include remittance stub or write account number on check for this method.

  -In person at our pay station located at 305 ***************, Phoenix, ** 85003.  Check online for hours prior to visiting.

  -In person at ********** branches with tellers. Remittance stub is required for this option.  

  -Utilizing your financial institution's online bill pay options

  -Enrolling in autopay with the City of Phoenix

   

  Thank you,

  **********************************

• Initial Complaint

  Date:10/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The late fees assessed by the City of Phoenix are ***** and invalid. I held off submitting this complaint, but something needs to be done about the way they are handling the accounts. I've received NO help and NO resolution. Escalation on the issue/concern fell on deaf ears within the department and everyone was ok not doing anything. It's clear they are trying to drain the customers quicker than the 'drought' we've been going thru. We received a late fee in June of this year. We have never called to request a late fee be waived/refunded and the one time we called, we were denied due to us previously being late on the account. The payment was received by the city; however, was applied to the incorrect account. We have paid thru the *** EVERY time and have had the same account number for over 20 years! The late fee disclosure on the invoice states, '...avoid a late payment fee, if your city services payment is received by the due date...' Based on this, our payment for the month WAS received, but was misapplied. I requested the late fee be waived based on the city's OWN definition of a late fee. Even tho i paid BEFORE the due date and received a confirmation number, 'somehow' the *** doesn't make mistakes and the payment was misapplied. Now, i'm deduced to taking a screen shot of my phone to support the CORRECT account number was entered in the *** when making a payment. The best part was after I attempted to escalate this concern to someone of importance, we coincidently received a 'complaint' notice about the front of our house.THIS month, the payment was due Friday and a late fee was assessed on Saturday. This is hilarious, especially since the city is not even open on the weekends. I'm requesting the late fees for both those months to be reversed. I'm happy a response is provided by the city; however, i can clearly see why they're not BBB accredited. I'm sad to see how desperate the city is becoming to recoup their financial losses post COVID.

  Business Response

  Date: 10/27/2022

  Thank you for referring ***************************' complaint to my attention.  Although the ******* *************** does not have jurisdiction over municipal utility services, I will respond to these concerns sent to the BBB.  This message will also be sent to the customer's email address at **********************************.

  When customers receive the monthly bill statement, a payment due date is included.  If payment is received after that stated date, a late fee of 3% of the unpaid balance will be assessed per Phoenix City Code. In this case, the amount billed for *** charges was $98.96.  **** or his son ****** made a payment in that amount on 6/3/22, however, had entered the wrong account number.  To clarify, the payment was not misapplied by Phoenix Water, but was applied to the account number entered by ***********************  When ********************** notified Customer ********************** of the mistake on 6/27, the payment was transferred to the correct account.

  If Phoenix Water had misapplied the payment, the late fees would have been reversed.  Understanding that mistakes may happen, some late fees can be considered for a waiver depending on the account status (no previous late fees in the past year).  Regretfully, the incorrect account was entered by the customer and there have been 3 late payments in the past 6 months, and again this month.

  The September 2022 charges for $93.62 were due on 10/7/22; the payment was made on 10/8, after the due date. If the payment was made on or before 10/7, it wouldn't have been late. Payments can be made by phone or online at anytime 24/7, in person at any ********** (Monday thru Saturdays) PRIOR TO THE DUE DATE and no late fees will be assessed.  Waiting to pay until after that due date will result in late fees which are assessed fairly and consistently to all city services customers.  

  The $2.72 late fees assessed in June and $2.82 for the September bill are both valid and are not eligible to be waived.
  

  Sincerely,

  ***************************

  Water Services Administration.

   

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the house ******************** Oct 2020 wit i had the water and power turned off.I moved back in September 2022 .Call the City of Phoenix water department to have the water turned on in my roommate name they wonted a copy of rental application witch we sent them they turned the water on with in a week they turned it off we called to see why they did they said I owe them over $1000.00 on that house witch i said how do i owe that they said they never turned it off do to covid .Called them ************* to look it up i also ask if they could go back and check in recordings because they record there calls witch i did to have them turn it off they said they don't save them that far back.They keep threatening they will turn are water off if i don't pay that bill that's not mine. I don't what to do any more i keep calling every supervisor tell me the same thing i'm filling this so it doesn't happen to other customers

  Business Response

  Date: 10/06/2022

  Thank you for forwarding the message from **************************  Although the ******* Better Business Bureau does not have jurisdiction over municipal utilities, I would be happy to respond to ************************ concerns via this venue.

  ******************** resided at ******************** and requested city services starting February 2020.  The next call received from the customer was on 9/14/2021 to stop **********************, which was completed.  Although ******************** states he stopped service in October 2020, our call system which tracks customer contacts did not track a contact from ******************** in October 2020.  The account continued to bill monthly until the service stop request was received in September 2021.  If ******************** can obtain documentation from his former landlord - who is also the current landlord -- that confirms the date he departed from the premises either by eviction or lease termination and provide this to Phoenix Water Services, an adjustment to charges left unpaid will be considered.

  Sincerely,

  ***************************

  Water Services Administration

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i called city of phoniex to connect my water on my VACCENT house and they knew there was meter running on a vaccent house and they contiune there connection to the water/on the 5 of july they accused me that i knew there was meter running and i approved them to connect the water!!i asked them end of JULY to check if there meter is leaking and they did not at all which lead to a huge loss for me asking me to pay 529 for water bill on vacant house because they did not inform me there is about the meter is running they have my address and my number and my email and i was never informed by meter running on my vacant house!i talked to them and they did not take responsible of their careless action and want me to pay 529 their proctocele is useless and they claim they leave note on the door i never found any note on my door it is unbelievable tat they never email or text or send a letter to inform me the meter is running with knowledge by them it is vacant house and they ignored me when i request meter read on July 30

  Business Response

  Date: 09/23/2022

  ************************** is responsible for his property, which includes any leaks or maintenance issues.  The City of Phoenix does not check for leaks on private property.  The customer was notified that the meter was running and subsequently requested that the meter be left on. It is the property owner's responsibility to check their property, whether it is vacant or occupied.  That is not the responsibility of the City of Phoenix.

  Sincerely,

  ***************************

  Water Services Administration

  Customer Answer

  Date: 09/26/2022

  the city of phoenix using their power as a government to abuse the customers

  i should be informed by any text, email or call that my meter is running 

  the city notice that and they open the meter and let my meter running and i was never ever informed that their is use in the house and they KNEW it is vacant house because they send me the bill on different address and even though they did not care to correct that mess and they are threating the consumer by their power and attorney to send me to collection

  i asked for manager to call me and no one did 

  it is use of the power!!

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my triplex property in July of 2021, I was told they are metered under one unit. Since I purchased the property I was in charge of the water bill that came in one bill because there was one meter for all 3 units. Well turns out they have been charging me for 3 meters this whole time for over a year. Which means Ive been paying all the fees associated with 3 meters for a year. They do not want to credit my account I have been overpaying 200$ a month for a year in these hard times. They need to be investigated

  Business Response

  Date: 09/02/2022

  Thank you for referring this customers concerns.  We reached out to the customer and are working with them directly to resolve the issue.  

  Thank you,

  **********************************

  for ***************************