Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have bought new windows from them. The living room window internal parts started falling apart. They decided to replace the window but when the window came in the tech used the parts from the window instead of replacing. The window now does not fully open. They have come to check the window and said they would send out someone else. It has been over 3 months since they have been out and now they will not return my calls. This problem has been going on for over 9 months. I let them know in my last call if they did not return my call in a week I was going to escalate it.

  

  Business Response

  Date: 03/20/2025

  Dear [BBB Representative],
  
  
  We appreciate the opportunity to respond to this complaint. We want to clarify that we have been in direct communication with the customer and have successfully resolved their concerns to their satisfaction.
  
  
  Since our resolution, the customer has expressed their positive experience by leaving a five-star review on our ****** Reviews, highlighting their satisfaction with our responsiveness, professionalism, and the quality of our work. We take customer feedback seriously and strive to provide the best service possible.
  
  
  If any further clarification is needed, we are happy to provide additional details. Thank you for your time and for facilitating open communication.
  
  

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov. 7, 2023, we purchased windows for our home 6 in back & 2 in front. We got bids for this. Everlasting Window & Door seemed like the best company. ****** *******, sales gave a presentation. We wanted them custom made for our home. Entailing full tear out without damaging our ********************* She assured us this could be done. The estimated wait time for the job was 10 /16 weeks. ********** ***** measured the windows. The front windows had to made of tempered glass due to the size so they were $ ******* extra for each. We agreed. The total was $ *********. A deposit of $5115.00 was given. The rest was a 24-month 0 interest financing. We made several calls for status, most went unreturned. By March **** wanted to cancel the contract. They said no. May 3,24 installation began. Back of the home was flawless. As the first front new one was being installed; **** saw a large gap at the top. He stopped the install. Installer called **** *****, owner of the company. **** stated the window could not be made to fit the top because of its size. We put insulation in & use trim to cover. We told them if we wouldve been told this, we wouldve ordered something else. **** gave us 2 options. Keep them or order a different style. We chose to order the different style. The new window was left in in the interim. Again, we waited. Many ******************* went unanswered. Aug. 27 **** called to inform us 1 window broke when it was loaded, it has to be remade. Late October is expected date. Again, we waited. Again, many voicemails went unanswered. Nov 14 they were installed. The stucco around the windows were damaged. A stucco repair man came the next day. At that time, we realized the windows were damaged also. The installers cut the ****** off the windows. The ****** makes a window secure & weather proof. Nov. 15 an email was sent to Everlasting asking for compensation. We have not heard back from them. Attachments include pictures & full synopsis of all of this.

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is using extremely aggressive sales tactics to contact me to the point that it is most definitely harassment. In January I was approached by a salesmen in my driveway who would NOT leave my property until I made an appointment for them to come inspect my windows and doors. This made me feel uncomfortable and concerned for my safety. When calling to confirm the appt I notified the caller that I was not interested in having the estimate done and to please remove me from their call list. Since January I have continually received harrassing rude phone calls about not keeping my appointment and I have very politely asked them numerous times to take me off their call list. After a conversation 5/2/24 with an associate, again calling me asking why I will not keep my appointment, I was assured that I would be left alone. Today, 5/3/24 I have received two text messages and a email again harrassing me. This is absoultey unacceptable behavior. I have gone as far as to block the number and they will call and message from other phone numbers. The harrassing aggression is not only coming from employees but also from the owner himself ****.

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sheetrock guys left my house in a mess. They came back the next day and spent 4 hours cleaning (after I had already spend 2 hours cleaning). I am still finding stuff from them. I have no windowsills for the 5 windows that were replaced. They trampled an expensive native plant. Put a ***** in my front door (the manager since repainted it). He bought a $7.48 plant to replace the one that was damaged and it died in less than two weeks. They are not responding to my texts since 9-29-23.

  

  Business Response

  Date: 05/21/2024

  I am truly sorry to hear about your initially disappointing experience. After speaking to you on the phone during this time we have since addressed and resolved all of these concerns as we discussed.  However, wanted to also apologize for any inconvenience and frustration this has caused during that timeframe but glad to know we have addressed the following issues: 
  
   1. **Mess left by sheetrock team**: We sent an additional crew to your property to assure cleanup and your satisfaction. ? 
  
  2. **Missing windowsills**: We did not have this apart of the contract agreement however, as a courtesy we did go back to the home and installed additional product at no additional cost to you ? 
  
  3. **Damaged plant and door**: We apologize for the damage to your plant outside, as working with large windows can make it tricky to work around fragile plants underneath the windows. We did replace the plant but after speaking with you, you said it unfortunately died shortly after the replacement, hopefully the $50 gift card allowed for a replacement you enjoyed. Our company does not normally paint however, after hearing your concerns, we were happy to repaint your front door just to make sure your home was taken care of ? 
  
  Please know we take your concerns seriously and we hope you see that we personally ensured that your concerns were addressed promptly and that these matters were resolved to your satisfaction. Thank you for being apart of the Everlasting Window and Door Family. We value your business. 
  

  
  

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 7 windows from this company in April 2022. They were delivered and installed on March 15th with the exception of the Master Bedroom due to the company receiving a partial window. The Master br window was promised by April 20th but was not delivered or installed until May 26th. During the installation 2 sprinkler heads were damaged by the installers. Which was apparently my responsibility. My complaint is about the front room window. It reaches an unsafe hot temperature level in direct sunlight . I complained to the company and they finally sent someone out on May 26th. That person said their boss **** would need to evaluate it. After many calls and texts **** finally came out Jun 9th agreed to submit a warranty claim and replacement window. Since that time I have heard nothing on the status of the replacement window despite multiple phone calls and texts ti the company. I have also called the warranty company Provia ************ division only to be refered. Back to Everlasting window and door. There has been no response in a month and a half and I would like resolution to this matter. These windows in total are ****** dollars. I opted for financing and was told I wouldn't pay until the job was completed. Well I have been paying since March and it still is not complete

  

  Business Response

  Date: 07/21/2022

  ******, 
  We appreciate your business and received your concerns and would like to address them right away. Our records show that you placed your order with our company for 7 custom made windows on January 27th,2022. We installed 6 of the 7 windows on March 14th due to the last window being in production still. Our lead times are typically **** weeks into production. The 7th window was installed not long after on March 30th. Custom trim was installed at no charge as well. The construction industry is still experiencing major delays due to the pandemic and we were happy to see your windows got installed earlier than projected.   Once the last window was installed and you were satisfied in March, your payment plan started the following month.After a couple months you had stated that one of the windows seemed to be giving you issues; so we set up a service call and sent ***** back out to your home on June 7th to look at the 1 window you had concerns of. After his thorough inspection; he came down to the conclusion that because of the black aftermarket tint was added to the window glass; it was causing the efficiency rating to go down. Therefore; after speaking with the manufacturer; they approved to re-order the window in a standard high efficiency glass package and replace it with no additional charge to you. We received the approval of the reorder on  June 22nd. Please remember because this is a new window re-order it still falls between the production lead times of 9 to 16 weeks in production, we have only had the new window on order for 3.5 weeks. Regarding your sprinkler head damage; we were unaware that this had happened,Now that we have been informed we will definitely inspect the damage and compensate/replace what is needed no questions asked. So as of todays date July 21st,2022 we are still waiting for replacement window to be done in production and receive an update of when it will arrive. We will contact you as soon as we get a ship date!

  Customer Answer

  Date: 07/25/2022

  
  
  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  Regards,
  
  
  ***********************