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Business Profile

X-Ray Duplicating

National Imaging Associates, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in X-Ray Duplicating.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the last month, *** has repeatedly denied my surgeon's requests for authorization for an essential spine surgery to prevent my slipping spine from severing the nerves in my back. My surgeon repeatedly sent them documentation and images that provided evidence for the need for surgery. He had multiple peer-to-peer meetings with medical providers from **** one who was a pediatrician (not a neurosurgeon) and another who apparently lost his practice in AZ as due to a malpractice lawsuit. As a result, my health insurance company (Harvard Pilgrim) which contracts *** is refusing to cover any intervention related to this injury, even if I end up in the emergency room because of it.

  • Initial Complaint

    Date:04/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get approval for a pain injection for over a month and every time I call in the request is denied and I get different stories as to what is needed. With all the insurance and providers I have had this issue has never occurred except with this company that has a horrible rating the the BBB.

  • Initial Complaint

    Date:11/13/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two weeks ago November 3 2023, *** approved and insurance paid for my cervical test injections which are required prior to cervical rhyzotomy. Today, Nov 13 2023, I was informed that my rhyzotomy had been denied even though test injections were successful. They let me undergo spinal test injections that they require yet are denying me the procedure that wil relieve my pain. My procedure is scheduled for 8 am. tomorrow. Barely 24 hours notice and no legitimate reason for denying. They dont want to pay for it.

  • Initial Complaint

    Date:08/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have Ambetter through the marketplace. Long story short, I have hurt my ankle and the pain has been so intense that I went to an ****************** because I thought it was broke. The ** PA ordered an xray and stated that my ankle was NOT broken. Thank GOD for that!!However, the ** PA advised me to follow-up with a podiatrist, which I did and the podiatrist examined my swollen foot and she tried to move my foot to evaluate the level of pain and the source. My pain level is at a 9 and she could not move my foot and neither could I because of the intense pain. She felt strongly that a tendon was torn. She advised me to stay off my foot and order a cam boot. She ordered an ***, however my insurance company AMBETT** Sunshine and *** ********************* imaging agency* denied the *** after over 10 days of stating the authorization was pending review. After calling several times, I was informed today that the *** Auth has been denied. My doctor submitted clinicals supporting the need for the *** and followed protocol. How is it allowed or even possible that as a HEALTHY consumer that this insurance company and *** can deny a test that I need in order to receive the proper treatment and possible surgery if the tendon is torn and the only way to know that is having an *** to rule out tendon tear? SUB STANDARD care. My job requires me to be on my feet and take care of patients yet I can not receive care. If I am unable to perform my job because of a company that lacks knowledge and hires people that lack medical knowledge will not authorize a simple test A group of nurses and physicians that work for an insurance company because they couldn't make it in private practices or hospitals have the power to check the box that says denied? *** suggested PT based on what?I need to have this test completed and I need and am asking for the advice. I need to be able to work and support my family.

  • Initial Complaint

    Date:03/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live in ******** and have meridian ******************* My Dr wrote an order for a ** scan on my neck because I have a lump on one of my lymph nodes and antibiotics did not take care of it and I have a family history of lymphoma cancer. ********** denied the ** scan stating not enough information and I have been waiting for over 2 months to get this looked at and I'm in fear of having cancer. This company is a joke and should be investigated by the government. They pick and choose who gets a test and are playing with people lives. I will contacting my state senator to see what can be done. It's no surprise they did the same with my Aunt she waited 3 months to get a Pet scan approved after she was already diagnosed with csncer, by the time they did the scan it had spread all over her body and she died 4 months later. This company in my opinion are murderers

  • Initial Complaint

    Date:11/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a health care provider who interacted with this business for a case review of an insured patient. The peer to peer was with a physician who refused to indentify himself or provide any credentials to show that he is a peer capable of adequately reviewing the particular case. This is a form of systemic fraud-- denial of appropriate medical services under the guise of needing a peer to peer review. When the peer to peer review is initiated, it does not include a qualified provider for the insurance company.

  • Initial Complaint

    Date:06/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NiA *********************** is the WORST nothing but a rat race. Having back problems Dr believes disc's ruptured or slipped, sciatic pain, down legs and buttocks. Been waiting almost 2 months to get prior authorization approved in order to get an ***, first one denied, stating I needed to complete PT, did PT for over 2 weeks, could not do 90% of the exercises they wanted me to do , do to severe pain during and causing my pain to be worse after. PT sent letter in to Dr. ** submit to *** again and now it's in REVIEW AGAIN. Seriously what is there ever loving problem, I can not deal with this pain anymore, cant do normal activities, work, house work, ride in car, had to hire someone to mow my lawn as it about kills me to ride a lawn mower and I have a very big yard. I feel like I am jumping hurdles between *** and my doctors office. It seem no one gives a S""""""T. I need the *** to find out what the h*** is going on so I can hopefully get back to a normal life. VERY FED UP

    Business Response

    Date: 06/27/2022

    Due to the health information privacy restrictions and requirements of the **************** Portability and Accountability Act of **** (HIPAA), its implementing regulations, and applicable state privacy laws, we are unable to share any information with third parties such as your organization which would identify a covered individual. Therefore, we are unable to participate in your complaint resolution process. Please be assured that in cases where we receive complaints from or about individuals, we do have a complaint policy and procedure in place wherein we respond directly to such individuals or associated health plans to address any problems or concerns, and we will follow that policy in this case. 

    Thank you for bringing this issue to our attention, and we trust you will appreciate our position in this matter.

National Imaging Associates, Inc. is NOT a BBB Accredited Business.

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