Complaints

This profile includes complaints for Desert Horizon Nursery, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Desert Horizon Nursery, Inc. has 2 locations, listed below.

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  Desert Horizon Nursery, Inc.

  19250 S Ellsworth Rd Queen Creek, AZ 85142-8347

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  Desert Horizon Nursery, Inc.

  20550 E Ryan Rd Queen Creek, AZ 85142-9778

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for Desert Horizon Nursery to bring me a new cactus and they agreed to help me assess the condition of my old cactus to replant it accordingly. This transaction took place on August 4th. They said they would not be liable if the cacti were replanted and did not survive. I told them I would not hold them responsible. On Wednesday, August 10th they came out to provide me with the agreed upon service, which was planting my new cactus, helping me replant my old one, and answer my questions about how to care for a cactus sunburn. They did not tell me when they arrived, but instead grabbed me on their way out. I asked the driver if they told him he was to replant the old cactus and help me with a few questions. He told me that he was told to remove my old cactus and put it on the truck. I told him I wanted it back and that the cactus (babies and all) belong to me. He grabbed the big arm and 2 small babies, but I was still missing 3 good sized healthy pieces. I have photos from the day before showing how healthy they are. When I called looking for them ******, an employee told me that she instructed him to take them and let them callus over for me and it was a miscommunication on her end, but she would call me back the next day to check the truck. No one ever called me. I called back and they finally responded today. Now they are saying they made a judgement call that the cacti were not salvageable, so they removed them from my property and threw them away. They were healthy and they don't get to take my property, but they did. The man I spoke with calls himself ******. He would not authorize replanting my cactus and waiving the delivery. He had to ask his manager. He called me back to tell me his manager said no to delivering and replacing. When I asked to speak to his manager he said he is the owner and that there is no one above him. He verbatim admitted to me that he lied about checking with a manager to get off the phone. I want back what belongs to me.