Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is possible that this complaint will do me no good, but I am at least putting it out there. I applied for Liveops program **************** I took required class and did required modules. After which we we to start what Liveops called nesting, where we were to get 15 orders and have a 70% commitment adherance. We had until June 13, 2025, then they extending ti to June 15, 2025. My selft and many other inquried about the 70% because the shedule drops we were barely able to get any commmits (shifts). In order to obtain a precentage we must first get a shift. Liveops response had always been: "if you can't get a commit then login "uncommitted." Yes, we would be able to gt the 15 order, but, NOT get any precentage. I am 62 years old and simi-handicapped, went on during midnights to take calls uncomitted. By June 14, 2025 I had 20 commits. However, they STOP recording our commits June 13, 2025, but I in on that do had 16. Attached shows this. My issue here is: How is it fair that I be removed because of my percentage when I could not get enough commits (shifts) inorder to get a precentage during the 2 weeks of nesting. Schedule drops were June 5 and 12, 2025. On June 12th I got 4 more which put me at 20 order that i got. The brought my percentage up to 70.5882%%. As of June 15, 2025, which was the deadline. Now, they have removed the line and chat so that I cant get on. This is not far. I worked hard eventhough I could bearly get shifts. I was removed wrongly, speaking for myself. NOTE: IN THE LIST MY ID# IS ******

  

  Business Response

  Date: 06/25/2025

  Thank
  you for reaching out regarding your recent program removal, which was due to
  the nesting requirements not being met. In reviewing your agent account, during
  nesting, you scheduled 10 commits for your program, with 6 of those commits
  being honored, giving you a commit adherence percentage of 60%. While you did
  have the required number of sales to move forward, your commit adherence was
  under the nesting requirement of 70%. In the screenshot included with this
  complaint, the 70.5882% showing is due to you having 4 honored commits from
  another program on this same platform. The combined commit adherence between
  the 2 programs equaled 70.5882%.
  
  The
  client is not offering reinstatement since removal was due to not completing
  the nesting requirements. Feel free to reapply to this same opportunity or any
  other opportunity available. Each available opportunity has a limited number of
  spots available and has a set of unique qualifiers. While we do our best to
  accommodate everyone, your application will not guarantee selection.

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are have logged information incorrectly and need to update it

  

  Business Response

  Date: 06/10/2025

  Thank you for contacting Liveops. After reviewing your BBB case, we were unable to determine the specific nature of your request. Our records show that your agent contract with Liveops ended on 2/16/23. If you have further questions or need assistance, please reach out to us through this link: ******************************************************

• Initial Complaint

  Date:06/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went through 50+ Hours of Nonpaid certification, purchased required equipment - was locked out of system with no explanation although requesting support. I received an email 48 Hours later stating I violated terms of a contract but no specifics as to what was violated. Not able to reach anyone for clarification as to what specifically was violated. There was at least 10 people in my study group who had received the email a carbon copy but again no specifics. For my clarification I only want to know what was violated.

  

  Business Response

  Date: 06/09/2025

  Thank you for reaching out regarding the termination of your Liveops contract. In reviewing your contract termination, your contract has been terminated due to a material breach of contract. A material breach of the Independent Contractor Agreement (ICA) results in the immediate termination of the Contractor Agreement as well as any other Contractor Agreement which Contractor may have in place with Liveops. The specific breach is:
  - Participating in any ************** which could be deemed fraudulent, illegal or grossly negligent. Your agent account has been identified as having the same information associated with one or more fraudulent accounts.
  
  The ********************** compliance team has re-reviewed your agent account and confirmed the reason for the contract termination. Due to your business being identified as having information associated with multiple fraudulent accounts, your business is ineligible to contract with Liveops in the future. All the best to you in your future endeavors.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Liveops for a **************** Specialist position supporting ****** Products. Before, I was accepted into the program, a computer check of my personal computer was done and it passed. I was admitted to the program, and passed all certifications, and received no income for 4 ******** the end of the 4 weeks, I was to do my First Calls. A problem arose as to connectivity to one of their systems. Believing it was an internet speed problem, I invested $100 for a new modem. However, after trying 4 days the problem was not resolved. Finally, Liveops had someone in the *************** test the computer speed and found that the upload and download speed was too slow. I said I would contact ******* my internet provider to fix this, however, one of the program directors decided to remove me from the program immediately. No consideration was given to the time I spent there. I don't know if I will be paid for any incentives, I earned. In my opinion, the problem should have been found out in the initial computer check. Also there was nothing in the job description that stated what the download and upload speed should be to support the program. It is fundamentally unfair not to give a contractor one hour, or day to remedy something, that the company should have detected initially. The Liveops Manager displayed no fundamental fairness in this situation.

  

  Business Response

  Date: 06/09/2025

  Thank
  you for reaching out regarding your recent program removal, which was due to
  the inability to complete the nesting requirements to remain on the program. In
  reviewing your agent account and the specific reason for removal, you had
  numerous opportunities to complete the final step of nesting, but each time,
  you could not stay connected to the required system platforms, due to poor
  internet connectivity. Your first opportunity to complete this last step was on
  5/16/25, with the final opportunity on 5/28/25. During the application tech
  check, your internet connectivity passed with a download speed of 50.35 Mbps
  and upload speed of 59.48 Mbps. You were unable to stay connected to the
  required systems on 5/16/25 and were asked to fix the issues and reschedule.
  Your internet speeds on 5/28/25 were tested and found to have a download speed of
  3.12 Mbps and upload speed of 0.00 Mbps. As an independent contractor, it is
  your responsibility to maintain system requirements necessary to provide
  services.
  
  The
  client is not offering reinstatement since removal was due to not being able to
  complete the nesting requirements. Once your internet speed issue is resolved,
  feel free to reapply to this same opportunity in the future or any other opportunity
  available. Each available opportunity has a limited number of spots available
  and has a set of unique qualifiers, to include system required upload and
  download speeds. While we do our best to accommodate everyone, your application
  will not guarantee selection.

  Customer Answer

  Date: 06/10/2025

   

  I wholly reject the response of Liveops and am seeking legal counsel in this matter.

  Raushana Karriem

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been an independent contractor for LiveOps over six years! I took pride with LiveOps in allowing my business to contract with them. Recently, I was removed from my contract serving one of LiveOps client because of fail compliances . I understood that the client **** was not for me, and there were guidelines and policies that needed to be adhered to. I also understood that I could be removed by the client at anytime. So I understood that my business was in jeopardy of being removed. So over and over again, I applied for other opportunities with LiveOps, but was denied. What I did not understand is why that removal affected me from other opportunities, Each opportunity is different and are not the same. I believe if a contactor fails with one opportunity why not allow an opportunity with a different client, especially if that business has been with LiveOps for a while What was so odd is that the same day I was removed from that contract, I received an email from LiveOps advising me to apply for another client. I had hope thinking that I would be given another chance with a new opportunity: We're thrilled to invite you to apply to the *********** Member Support 6/30 /25 Certification Class with Liveops. So I applied!Two days later I received this email:Thank you for exploring the Amerihealth Provider Support 6/30 Certification Class (G2) with Liveops.After looking over all the applications, we are sorry to say that your application for the Amerihealth Provider Support 6/30 Certification Class (G2) was not selected. This let me know that Liveops is not trustworthy. You can be removed and never given another chance. If compliance was a problem with other clients why was I hired to service ****! Bad Business Ethics.

  

  Business Response

  Date: 06/03/2025

  Thank you for reaching out regarding your recent client application. The email you received invited you to apply for this certification class, but did not imply and was not a guarantee of selection. All Liveops clients expect that Liveops will roster the best available agents for their certification classes. Due to the large number of applicants for this certification class, while you may have been qualified, you were not one of the top candidates for this client.
  
  You are welcome to apply to any other opportunity available. Each available opportunity has a limited number of spots available and has a set of unique qualifiers. While we do our best to accommodate everyone, your application will not guarantee selection.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contracting with LiveOps for the past couple of years (without servicing a client). I was finally enrolled for certification and started it about a week ago. I logged in this morning (from my computer that is hardwired to my cable internet at MY HOME), and did some of my self-paced homework then went to my class as usual. In the middle of my class I was kicked out by the instructors and was advised that I have been removed from Liveops.. Just like that.. I reached out three times in a row because I did not receive anything about the reason behind the termination. Two out of 3 cases have been answered with the same verbiage. I have been advised that I breached the contract ( Section 3.d) with NO DETAILS as to what caused that breach.. I have been HOME (which my service location) and they kept saying the same thing over and over again.. I asked for a second review on that as this does noy sound right at all, and all what I got is "copy-paste of what was included in the replies and ignorance". I believe that I have a right to know the exact detailed reason on why you decided all of a sudden to remove me from the platform when I am sitting in front of my computer AT MY SERVICE LOCATION, attending my training class.. The instructors did not even bother to say a word to me about it either. I was just kicked out to a breakout room then out of the class after one of them told me about the removal without any explanation( even I am confident that he did know what it was about). This is a 100% unfair decision and if I need to, I can prove it that whatever your what so called "system", detected was wrong about my location. I asked for reconsideration for that decision in my emails as I strongly believe it wasn't accurate and they ignore that part.

  

  Business Response

  Date: 04/08/2025

  Thank you for reaching out regarding the termination of your Liveops contract. In reviewing your contract termination, your contract has been terminated due to a material breach of contract. A material breach of the Independent Contractor Agreement (ICA) results in the immediate termination of the Contractor Agreement as well as any other Contractor Agreement which Contractor may have in place with Liveops. The specific breach is:
  - Participating in any ************** which could be deemed fraudulent, illegal or grossly negligent. Your agent account has been identified as having the information associated with one or more fraudulent accounts.
  
  The ********************** compliance team has re-reviewed your agent account and confirmed the reason for the contract termination. Due to your business being identified as having information associated with multiple fraudulent accounts, your business is ineligible to contract with Liveops in the future. All the best to you in your future endeavors.

• Initial Complaint

  Date:01/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm posting this complaint, because I believe Liveops does not uphold one of the values they preach to there agents to uphold "Empathy".On 1/10/2024 I was removed from a certification program due to being late to class. Now I understand I was Late but there was extenuating circumstances we unfortunately had a tragedy in the family and by the time I had a moment to figure out what was going on it was to late. I tried to reach out to support through text and email and I sat in zoom meeting waiting until they messaged me to reach out to support and there was no talking or chance to appeal, it's just you did this your removed better luck next time. It did not matter I had all my work done or the fact its still the beginning of the program and I really wouldn't of have missed anything. Now, really what lead me to post this is not only do I feel that was not very Empathetic But, I tried to get on a program back in 2023 and I was removed because I didn't finish an assignment, but it was first time dealing with liveops and I was doing what the instructor told me to do. And she gave the class misinformation so I thought I finish everything I had to do and the next morning I go to log on and see I've been removed and yet again I reach out to support and they just say you've been removed for this reason check your ***************** do you teach one thing but do another, I hope they eventually change this policy and look at the individuals circumstances and not just have a blanket resolution. Because would have liked to be apart of Liveops.

  

  Business Response

  Date: 01/28/2025

  Thank you for your message. We extend our deepest condolences for your recent loss and apologize for any additional stress our response to your MyLiveops case ********* Liveops, we value empathy and understanding, and regret that your experience did not reflect this. Your feedback is invaluable, and we are committed to improvement.
  
  After reviewing your agent account, your removal from this client certification was not due to being late to a session,but instead due to Incomplete Requirements; specifically client-required course(s).You received an email about this (these) incomplete course(s) on 1/9/2025,detailing the requirement to complete the course(s) by 12:00 PM ET on 1/10/2025. All agents in this certification class were given an extra 2 business days to complete this (these) course(s) and those that did not complete by 1/12/2025 were removed from certification, per client request.
  
  You are welcome to apply to this or any other opportunity available. This same client opportunity is currently available and accepting applications. Each available opportunity has a limited number of spots available and has a set of unique qualifiers. While we do our best to accommodate everyone, your application will not guarantee selection. 

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LiveOps is a business that employes remote jobs for clients to aid with working for other business. However, LiveOps is accepting independant contractors into the programs to help train them for the client they would be working for but dismissing the independant contractors from the training programs under false information. LiveOps have removed potential independant contractors from the programs saying they have not completed training work assigned to them on certain days. LiveOps have also dismissed potential independant contractors from training for the program for not having all their credentials when in fact the credentials must come from the LiveOps clients which implies it is not the fault of the independant contractors. Depending on how many times a potential independent contractor is dismissed or removed from a program it affects the independent contractor from applying to other clients. It is seen as potential workplace bullying and workplace fraud. The independent contractor must complete training first to get paid. Most people must work for a living but can't if this happens. Secondly, LiveOps had a client that resigned from the company which left a lot of independent contractors out of work. LiveOps made the notion that the independent contractors would get replacement for employment but never did. However, most of the independent contractors were left with nothing for employment and they were not placed with another client to make up for the loss of the other income from the previous client.Recently, a lot of independent contractors were removed from a client abruptly with no warning claiming to have been seasonal employment, however that is not the training information that was given to the independent contractors. The independent contractors were again left without employment and income due to no fault of their own. The LiveOps company is considered disorganized, aloof, unfair, and potentially scamming idependendant contractors.

  

  Business Response

  Date: 01/28/2025

  Thank you for your message. After reviewing your agent account, your removal from this client program was due to Peak Ending. After each peak season, this client evaluates call volume and agent needs and determines which agents will move forward on the program based on commit and performance adherence. Your business honored 25 or fewer commits during the month of December, with a client commit requirement of 30 commits per week, which prompted removal from the program.
  
  You are welcome to apply to any other opportunity available. The application review process is unique to each client, but there are several things that are considered to include past compliance events, previous certification history,and responses to application questions. Each available opportunity has a limited number of spots available and has a set of unique qualifiers. While we do our best to accommodate everyone, your application will not guarantee selection. We consider everything from length of contract to if you have other programs you are already supporting to performance data when making selections.We do our best to select the best agents possible based on our clients'criteria.

• Initial Complaint

  Date:11/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked as an independent contractor for LiveOps going on 2 years. I serviced Abbvie From January to August. I was very pleased with this program up until I went on a vacation. We were told to let our district leaders know if we were to do so so that way it would not count against us. When I came back I was paused for a call that was audited but had to be reviewed. I was paused for about three days with scheduled commits that could not be completed. I had a review with the district leader and I was told everything would be ok and could make up the commit count since there is a minimum of commits that have to be fulfilled every month. I was short due to the pause. After the meeting I attempted to fulfill the commits I had scheduled for but was not able to because I had been removed from the program.

  

  Business Response

  Date: 12/04/2024

  Thank you for your message. After reviewing your agent account, your removal from this client program was due to not meeting client performance expectations over a period of time, not specific to the time you were on vacation. The clients ** expectation is 95% and while you exceeded that expectation in June, you did not meet the expectation in ****** **** or July. In addition, from January-August, the honored commit requirement of 100 per month was only met in the month of March. 
  
  Upon further review, you received notifications that your business was falling short of client expectations and met with a support team member in an open office on 6/3/24. During that meeting, it was explained that quality and honored commit expectations would need to improve in order to continue supporting the client.Additional sessions on 6/7, 7/19, and 8/5 were offered, but not attended.
  
  The client is not offering reinstatement since removal from the program was due to not meeting client expectations. You are welcome to apply to any other opportunity available. 

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year around this time I was completely banned from the platform due to a technical issue with my credentials on their side. I received an email a few days later accusing me of being involved in fraudulent activity and was told that I could never work as a agent again. I was floored because I NEVER even worked a single day for them yet they decided to accuse me of something I had never done rather than look into the real issue. I did received an apology and was told that a third party performed the screening that I failed and that they would look into the issue If I reached out to them. I was so upset about the situation that I decided to move on. Fast forward a year later I reached out to their support team explaining that situation and even providing screenshots of their apology. Their support specialist ****** handled my ticket and did an AWFUL job at doing so. ZERO communication explaining how the process would go. Then after about a week I received this message: Hi A*****Thank you for your patience while I assisted you in the resolution of your support case. We appreciate the collaboration! You can view the complete details of your case by clicking here.The quality of support you receive is very important to us. If you have just 30 seconds to spare, wed love to know how we did with your case.Share Your Feedback Thanks,****** The Liveops Support Team.I NEVER saw that results of the case because whenever I went to the case portion of their website it showed zero. ****** did absolutely NOTHING but send me some auto generated response to my problem. She did NOT communicate with me nor explain to me what was done. This is the second time I've paid for a background to work for these people only to have this happen at no fault of my own, Then for them to lie, apologize and say they would fix the problem then receive this vague email that explains absolutely nothing boils my blood. I would NEVER recommend this company.

  

  Business Response

  Date: 11/18/2024

  Thank you for your message. I see this is a duplicate BBB complaint that was originally filed in August of ******* that time, we communicated that we would be happy to conduct a manual document verification and if that passed, your agent account would be reinstated. Instructions were provided on how to move forward on that manual verification check. In reviewing your account this year with the Talent Acquisition team, they have reopened your application and communicated with you about next steps for the manual verification process. Note that there is no guarantee that your application will be approved, but the offer of a manual verification has been extended. All the best as you continue the Liveops application process. 

  Customer Answer

  Date: 11/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Antajsha Small