Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for LiveOps on Oct 20, 2022 and my application is incomplete due to this "the next step of the process for you is completing your ********* enrollment. You will be receiving an email from ************************ Simply click Enroll Now in the email and follow the prompts to complete your enrollment. "I have not received an email from Compliance and I'm concerned this company is a fraud, I paid for my background that was already in the system. I would appreciate if someone would clear up these misconceptions.

  

  Business Response

  Date: 11/10/2022

  We apologize for any confusion. ********* is our invoicing partner and a legitimate organization we work with. We have sent both an email and text message to you directly with the link to complete enrollment as well as a link to contact us directly if you need additional support. Thank you for your interest in joining Liveops!

  Customer Answer

  Date: 11/14/2022

  I still have not received the email they are referencing

  

  Business Response

  Date: 11/18/2022

  Hi there, 
  To move forward with the ********* stage, please follow the directions below.
  
  In order to continue, it does look like you need to use an activation code to complete your *********.
  Please use the link and activation code below to get set up.
  Link: https://icm.**********/Account/Activate?code=43ADE2EB-6B0E 
  
  Activation code:43ADE2EB-6B0E
  
  Thank you, please let us know if you are still running into any issues. 

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WAS CHARGED $25 AND READ ALL THE ***** AND CONDITION ON QUALIFICATIONS FIRST PRIOR AND FIND OUT I WOULD HAVE NO ISSUES THEN GOT A LETTER LATER OF REJECTION. I BELIEVE THAT THIS COMPANY IS STEALING $25 FROM EVERYONE AND NOT OFFER ANYTHING. BUYERS BEWARE. I WANT A FULL REFUND OF MY $25!

  

  Business Response

  Date: 11/04/2022

  Thank you for reaching out and sorry for any frustration. Liveops agents and clients appreciate our commitment to providing a safe and secure virtual community. The Background Check required of Liveops Independent Contractor Agents is one of the ways we maintain these high standards. Unfortunately the requirements of the background check were not met so we were unable to move your application forward. You will receive additional communication and can dispute any results you feel are invalid however we cannot move forward without a background check that meets our and our clients requirements.
  

  Customer Answer

  Date: 11/04/2022

  Per your policy on the about us section which I read prior clearly shows I meet the criterias. Or I would not have wasted my hard earned $25 to figure it out! I want a refund for your false misrepresentation! 

  

  Business Response

  Date: 11/28/2022

  Thank you for your response. Unfortunately, the cost of the background check is non-refundable. If you believe your background check returned incorrect results, you may dispute with the background check company. 
  
  Please note, per our website: Liveops contracts with agents in many different states, counties, and jurisdictions. Background Checks are conducted in accordance with applicable laws, equal opportunity laws, & regulations within these states, counties, and jurisdictions and may include reporting at the local, state and national government level, from regulatory and administrative bodies, or as a result of compliance checks in accordance with federal government minimum requirements and is reviewed on a case by case basis.

  Customer Answer

  Date: 02/08/2023

  Nothing came up on the background besides driving issues back in 2010. Over ************************************************************* certain areas which I don't have. Had I known it was going to hold these car charges from 13 years ago I would have never applied and waste my money. Your site is deceptive to have people think they would be ok to pay $35 for a background to hold something from over 13 yrs ago. There's a problem! That's false advertising just to gain personal information and fees!

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried signing up to work for this company last year and continued to reach out with no response yet they took my funds to get a back ground check. I tried signing up again hoping that the first time was a mistake but they are doing the same thing. They take my funds for a background check but never give me the work opportunity I signed up for. I worked with them in 2015 as well and it was so much better. That year they followed through with everything they said they would do and now I believe it may be a system to collect funds for background checks without giving people what they signed up for.

  

  Business Response

  Date: 11/01/2022

  Hi ******, 
  Thank you for your message. We see that you applied for a Liveops contract on 10/13/22 and received your Liveops credentials on 10/28/22, and that you had not yet applied to a specific client. We understand your expectation that the contract/application process would be similar to what you experienced as a Liveops agent in 2015. However, Liveops has adjusted this process over the last few years to allow new agents to select their own program. 
  
  Per your request, your background check refund has been requested from Sterling, our background check provider. This refund will post back to the method used to pay for the background check, generally within 5-7 business days. Your Liveops contract will be closed per your request in your last communication in support case #********. All the best to you in your future endeavors.

• Initial Complaint

  Date:10/14/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was assigned and approved to start training with a client Regalorx. Once halfway done with the training, I was told my contract expired and had to reapply for a new account and pay ***** to be considered (even tho my account is still new and I paid 45 for the background check initially in 2020) I put in multiple support tickets advising Liveops that my issue needed to be looked at by a supervisor so that I can sign a new contract but they only would provide very general responses saying I have been removed from training. This is very disheartening. I tried to attend training and they dismissed me (left me in the zoom waiting queue) and wouldn't allow me to speak with anyone. IS this how your company treats people? I was treated like garbage and threw away for something I never new about. Liveops never mentioned anything to me about expired contracts nor did I receive an email for a renewal. Many agents in the support group all had the same issue with expired contracts. The way Liveops is treating its contractors is despicable. I am disabled and wanted to work extra hours to cover the high expenses of 2022 I have never been treated with such disrespect by Liveops. My elearning is 44% complete and I have spent multiple days preparing for certification. I have logged into all client systems and downloaded all necessary software to complete the certification. FYI There are pages and pages of agents complaining about expired contracts.

  

  Business Response

  Date: 10/18/2022

  HI, Were sorry for any confusion. All Liveops contractors are subject to renewal every 6 months. We have reinstated your account and are able to get you back into your preferred client program. Please expect an email from us with where to go to get caught ** in the certification process. Also, please set a reminder that in 6 months your contract will require renewal to continue providing services with us. Thank you for your dedication! 

  Customer Answer

  Date: 10/18/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Liveops to take call this October for Turbo Tax. I went through and completed 2 weeks of training. This week I was told to wait for an email to set my day to take calls for 1 1/2 hours. Today I received and email stated I was removed. This is unfair and unexceptable. First of all, the training modules were having techical issues, which I had to report 3 times. The were finally fixed today, which I have have pictues of. After our last day of class yesterday I have heard nothing till I received the email removing me with no clear details which I'm inclosing. This course was full of numerous training modules which I completed with in the time aloted. I was expecting to work with an incentive offer this week and until at last the end of October. I'm semi handicapped, Social Security is fully aware of my intent to work for this short peroid. I feel totally discrimated againt and ask for action imediately. This is unfair to me as a woman, a black woman and a handicapped woman.

  

  Business Response

  Date: 09/29/2022

  Thank you for your message. After reviewing your case with the support team, it appears that you are, in fact, able to schedule yourself and support the TurboTax Intuit line at this time. We have tried to contact you using the phone numbers you have provided but have been unable to make contact. If you have any questions or issues with access, please submit an LSC ticket and the team will help with resolution. 

• Initial Complaint

  Date:09/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently applied to LiveOps. I was asked to pay $25 for a background check. I did that. After a few days I received a message saying I would get next steps emailed to me within 24 hours. I waited about 5 days and did not hear anything. I then emailed LiveOps. the response I received was that I did not pass the background check. This is confusing since I was told I would receive next steps soon. I then checked the background check with ********. I saw that there was a non-violent criminal that came up from ****. This was 19 years ago. I am being denied an opportunity with LiveOps because of an infraction that happened 19 years ago. They are unwilling to speak with me or look past this. I am not sure why LiveOps goes back so far into someone's record for a customer service job. I have not had this issue with any other employer. I think LiveOps has unfair business practices. Most background checks go back **** years, not 19. I think this should be clearly stated prior to them collecting $25 from people.

  

  Business Response

  Date: 09/16/2022

  Hi. We understand each applicants' backgrounds are diverse and therefore take time to review each background check results individually. We apologize if you feel the decision was unfair however Liveops does not have a statue of limitations on background checks; if the county reports the charges to us, it will be included in the report that is reviewed and considered.

  Regards, Liveops team