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Business Profile

Collections Agencies

Thunderbird Collection Specialists Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against Thunderbird Collections regarding a reported debt of $11,515, which they claim is owed to ***************************The original balance, as stated by **************************, was $7,677. However, Thunderbird Collections has increased the amount to $11,515 without providing any explanation or itemized documentation to support this significant increase.I have made several written and verbal requests directly to ************************** for invoices, lease breakdowns, or any documentation verifying the original amount of $7,677. They have refused to provide any such proof or respond with supporting documentation. Thunderbird Collections, as a third-party agency and not the original creditor, has also failed to validate or verify the origin and legitimacy of the debt.This lack of documentation and transparency is a violation of my rights under the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA), which require that consumers be provided with full and fair validation of any debt being collected or reported.Resolution Requested:I am requesting that Thunderbird Collections either:Immediately provide legitimate proof of debt with itemized documentation from the original creditor, or Remove the account from all reporting systems and cease all collection efforts if proper validation cannot be provided.I also request a formal review of the conduct of both Thunderbird Collections and ************************** in this matter.Thank you for your assistance in resolving this issue.Sincerely,***** *******

    Business Response

    Date: 06/03/2025

    Hi we will mail a validation of debt via ****

  • Initial Complaint

    Date:05/22/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt. I do not have a contract with TCS THUNDERBIRD COLL S. They have not provided a copy of the original contract as requested.

    Business Response

    Date: 05/22/2025

    Hi. We never have agreements with individual.  There is no agreement to send.  We will send a validation of debt to the above address.  

  • Initial Complaint

    Date:03/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am disputing an invalid account reported by ********************************************** on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation it must be deleted per federal law.

    Business Response

    Date: 03/07/2025

    Hi,

     

    We can not identify the complaintant from the information provided. No **** phone number or physical address. Please provide a correct phone number and address. 

  • Initial Complaint

    Date:03/06/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Cobre Valley Regional Medical. I do not have a contract with TCS THUNDERBIRD COLL S, they did not provide me with the original contract as I requested. ***** violation.

    Business Response

    Date: 03/07/2025

    Hi,

     

    We have mailed VIA **** a validation of Debt Letter. Please call our office at ***********.

     

  • Initial Complaint

    Date:03/05/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Thunderbird Collections, I do not have a contract with Thunderbird Collections. They did not provide me with the original contract as I requested.

    Business Response

    Date: 03/05/2025

    Hi,

     

    A validation of debt letter has been mailed to the address provided. 

  • Initial Complaint

    Date:02/18/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with THUNDERBIRD COLLECTIONS , I do not have a contract with THUNDERBIRD COLLECTIONS, they did not provide me with the original contract as requested.

    Business Response

    Date: 02/19/2025

    DUPLICATE COMPLAINT

    Customer Answer

    Date: 02/21/2025

    I am not liable for this debt with THUNDERBIRD COLLECTIONS , I do not have a contract with THUNDERBIRD COLLECTIONS, they did not provide me with the original contract as requested.


    Desired Settlement: Other (requires explanation)

    Correction to my credit report, I demand this account to be removed from my credit report.

    Business Response

    Date: 02/21/2025

    Hi This is a duplicate complaint

    Business Response

    Date: 03/10/2025

    Hi we need a proper **** mail address to send a validation of debt letter. We have one in our system, but it may have changed.  We have sent multiple validation of debt letters.  01/2025, 10/2024. 

    ***** *******

    Client Services Manager

     

    Thunderbird Collection Specialists, Inc.

    TCS Inc.

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company filed a debt collection for $751 on my credit report without contacting me at all for over 1 from acquiring the alleged debt. I have no outstanding debts that I am aware of and routinely check my credit report. This is a violation of the current statutes for resolving debt collections. I was not contacted at all by this entity, no letters were sent to my address, and no debt validation was completed. They simply placed this on my credit report which damaged my credit. I disputed this with the credit agency, this company verified the debt with the *************. I have opened an AG complaint and DIFI complaint. This company has prior complaints for this behavior as well. I want this removed from my credit report and the company to adhere to the statute by contacting me and correctly verifying the debt.

    Business Response

    Date: 12/13/2024

    Hi we will mail a validation of Debt letter to the address provided.  Thank you. 

    Customer Answer

    Date: 12/13/2024

    I want this removed from my credit report pursuant to Fair Debit Collection statute. This was reported to my credit without proper notification or validation being done. A letter being sent to me does not restore my credit score. I have filed an additional State of ********** Complaint and State of ******* DIFI Complaint. 

    Business Response

    Date: 12/14/2024

    Please call the office at ************ to discuss. 

    Customer Answer

    Date: 01/14/2025

    The business has supplied a letter pursuant to a complaint with the State of Arizona's ******************************************. However, the address was incorrect on the initial bill and it also appears Thunderbird Collections was remiss in validating the address correctly. Thus I never received any letters regarding this matter. I have not been called by them despite their claim that they did call me. I want this collection removed from my credit report and I will then address with Thunderbird Collections or the original debt holder, Deer Valley Endoscopy.

  • Initial Complaint

    Date:10/28/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a voicemail saying they were Thunderbird Collection Specialists Inc directing me to return call to ************. I did. It rang and rang and no one answered or provided recorded message. It is 4:30 pm MST. I am not behind in any payments to credit card, dental plan, contents insurance or any indebtedness. I think I was either contacted in error or I am being harassed. Please stop this. Thank you.

    Business Response

    Date: 10/29/2024

    Hi, you called the wrong number.  ************

  • Initial Complaint

    Date:10/17/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are contacting me about my ex-spouse. I don't know what the debt is for, but I have no legal financial responsibility for his debts. When I asked them to remove my name and number from his debt the person who called was not available. I again asked the person to remove my name and number and he said I had to talk to the agent handling the case. I should not have to ask more than once. Since it is not my obligation, I should not be contacted period. I was divorced from him over two years ago, and had a legal separation since 2016. His debt is his alone.

    Business Response

    Date: 10/18/2024

    Hi,

    this is a duplicate complaint. 

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TCS has been repeatedly calling me for 12 months regarding a bill from *************************** where I had my knee replacement done. I did not respond fast enough after surgery regarding the balance due. The surgery center sent the bill to TCS who then added on a 40% fee which I told them I refuse to pay. I have been making payments to the surgery center online directly and will do so until the bill is paid. The personnel at TCS are rude and demeaning when you interact with them. It seems like they try to escalate the conversation to yelling because it is being recorded.

    Business Response

    Date: 09/25/2024

    Hi,

     

    The provider patient financial document that you signed, has a clause that if your account is overdue and goes to collections, there will be an additional fee added to your bill.  The date of service was 04/12/2023 and was submitted to collections on 11/08/2023. 

     

    You have made 3 payments directly to the provider on 06/17/2024 for $100.00 02/05/2024 for $100.00 and 11/27/2024 for $300.00. You have no payment plan set up with the provider or TCS. 

     

    Please call our office to set up a payment plan. ************. 

     

    I have sent by **** a validation of debt letter and a copy of your signed financial document. 

     

    We have taken you off the call list. Your account will remain in collections. 

Thunderbird Collection Specialists Inc is NOT a BBB Accredited Business.

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