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Business Profile

Communication Consultant

On Communication Consulting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Communication Consultant.

Complaints

This profile includes complaints for On Communication Consulting's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/27/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ****** and I ordered internet from Verizon It was installed the next day w/o any issues, Then the sane day 1/26/25, we decided to change phone service to Verizon. I got online and ordered phones and a plan. Everything appeared to be OK. Then the fraud unit sent me an email and ask to have ID uploaded. Driver's License Front and back were uploaded 3 times. Then rec' an email that identity could not be confirmed, and we should call the fraud department. My Husband *** called and then was told that they had to cancel the order. We have never had this issue before. We had no issue getting the internet which by the way, after that call I discontinued that service. I would like to s/w someone from the company in power. Thanks

      Business Response

      Date: 01/27/2025

      This is not our customer. We do not deal in consumer ********************** but only B to B and mostly east coast. This client should be directed to Verizon corporate or agent they used to purchase the devices. 

    • Initial Complaint

      Date:12/19/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the beginning of the year I had order a phone to be added onto my account. I had noticed that the wrong phone was being shipped so I did the option of exchanging it for another before it had arrived. Once I received the new phone I noticed I was being over charged for some reason and when I had finally decided to look into the issue it had stated that I kept them phone that was meant to be exchanged when I never received it in the first place. They began charging me for both phones which I was unaware of until my service began to be disconnected because I only kept a certain amount of money on my card for the bill( I only kept the CORRECT amount that was supposed to be owed). On top of them charging me for the other phone I began to get charged for the disconnection fee when I had already been trying to pay the bill with the correct amount. When I had called to try and resolve the issue they said they never receive the phone (which the delivery company was at fault for) they had stated that all of the extra money I had paid towards the phone would be accredited which I never received. Now recently I had to return an internet box I was unaware of having to be retuned them they tried to charge me another 400 for. Which caused another disconnection fee. I had just recently paid of this months bill on the 9th which is the day its due and it seems there is still another bill I owe that is threatening to charge an overdue fee. On various occasions I had called and gotten different responses the first time I had someone say that it would be credited back to me if I paid it but just recently on the phone they said it was an older bill that was never paid although I see on my bank statement from every month that it was paid. On the phone it was stated that I owed money for the month of July-August even though my bank statement and Verizon app shows it was paid. Not only did I pay what was owed but also charged two times more than I should usually pay.

      Business Response

      Date: 12/20/2024

      Again, this is not our customer, we are On ***********************, not **********************, we sell Verizon on the ********** in a business to business environment. We do no consumer business in **. **** ******* ************

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Verizon is promoting Home internet plan called LTE+ claiming you can stream video at 4K resolution for $45 a month. I ordered it and discovered that it clearly doesnt support 4K resolution. It only supports 1080P video. I returned it for credit in October and was surprised to see a promotion in my email today saying the exact same claim.

      Business Response

      Date: 12/18/2024

      This complaint pertains to Verizon corporate network from a consumer customer. This is NOT an On *********************** customer, we do not engage in the ********************** consumer space but focus solely on business to business, mostly on the east coast. 

    • Initial Complaint

      Date:12/16/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to address an ongoing billing issue that I have previously reported. When I signed my contract with Verizon, it was clearly stipulated that I would pay a fixed amount for four lines over a period of three years. However, despite this agreement, I have encountered multiple discrepancies with my billing, which have been raised on previous occasions here in BBB.The most recent issue reported here was resolved by someone from the **************** Relations with an agreement to pay a monthly fixed amount of $261 approximately. However, I have noticed that my bill has increased and my last payment of $261 was made in March, and since that time, my payments have been as follows:April: $285.63 May: $308.23 June: $285.35 July: $285.32 August: $317.61 September: $285.55 October: $285.66 November: $290.84 December: $290.84 This results in an overpayment of approximately $280. I kindly request that this extra amount be credited back to my account or refunded, and that my future payments be adjusted to reflect the agreed amount of approximately $261, as originally stipulated in our contract, until the end of the agreement in Dec 2025.Please note that I have consistently made timely payments via automatic billing, and I have no issues with fulfilling my financial obligations and I have not contracted any additional services either. My concern is solely with the discrepancy in the amounts being charged to my account, which I did not agree to.

      Business Response

      Date: 12/24/2024

      Again, this is not our customer. We DO NOT engage in consumer **********************. business There complaint need to be directed to Verizon corporate. 

    • Initial Complaint

      Date:12/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Verizon told me I was going to see all charges removed from my bill since I returned all devices, ********************** is still charging me the same amount.

      Business Response

      Date: 12/20/2024

      This is not our customer, we do not engage with consumer ********************** in *******. Our business is focused in the b2b space on the East coast. This persons complaint is with Verizon corporate. **** ******* ************

      Customer Answer

      Date: 12/20/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ********* ********* *******

       

    • Initial Complaint

      Date:12/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 24th 2023 I signed up for Verizon wireless services. On December 1st 2023 I canceled my services due to not liking their billing and how much they were charging me. At the time I established service I turned in two phones in order to obtain an advertised credit after returning the phones via ***** on December 1st the phones that were used as a trade in were never returned. Verizon has subsequently sent me to collections stating that I owe them almost $7,000. Verizon is unwilling to speak with me and work with me and resolving this matter because they've turned me over to collections. Every time I've called to speak to somebody they transfer me to the collections agency they will not communicate with me at all I need help to have them verify once again. Once the phones were sent back I did verify with the tracking information that they were received by the address however I no longer have that information as I got the confirmation that the packages were delivered. I want to understand why they feel I owe them this money if anything I should only have to pay a restocking fee for the return devices not for the entire cost of everything. I want it removed from my credit report and my balance to reflect 0.

    • Initial Complaint

      Date:11/04/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my grandson's ****** pixel 8 iphone broke. i have Asurion cell phone insurance through Verizon. I paid the replacement fee to ******* and they sent me a refurbished phone replacement. After several hours on the phone with Verizon techs and visiting the local Verizon store, it was determined the replacement phone was defective. I returned it to ******* and received return verification notice. On 8/9/2024 Verizon sent me another NEW ****** pixel phone with a box and a return label to return my grandson's broken ****** pixel 8 and that same day within 2 hours, I packaged and returned the broken phone. It was returned at the *** local provider Postal Annex, tracking number 1ZF7451V0602117137 package ********. tracking information shows *** delivered it on 8/13/24 at 9:44 am at the dock at ************************* *******************************************. After 5 calls I am still being charged for an unreturned phone. They refuse to remove the $999 bill.

      Business Response

      Date: 11/05/2024

      This complaint has nothing to do with On Communications. We no longer have Verizon stores and do not deal with consumers; we are business only. This lady had a bad experience with some Verizon store, and we must be the only Verizon tagged entity on Phoenix BBB. 

    • Initial Complaint

      Date:06/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Verizon swindled me into getting an ****** expensive cell service plan that had more dead zones than a cemetery. I switched services and due to me switching services they decided to attempt to charge me a bogus $900 **** entirely for switching. I refuse this bogus charge and they refuse to drop it.

      Business Response

      Date: 06/20/2022

      This gentleman is not our client, we are not Verizon retailer. We have no exposure to Verizon consumer at all. His complaint should be directed to Verizon corporate or the retailer he purchased the device. 

    On Communication Consulting is NOT a BBB Accredited Business.

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