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Business Profile

Doors

Artistic Entry Transformations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Doors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a new iron front door with salesperson ***************** of Artistic Entry ************, mailing address **********************************************************************************************. Their website is artisticentry.com.Order number *********** on 4/6/22 The cost was $6845 and I deposited $2700 with a personal check #****. I was told it would be installed in approximately six months which I believed to be around October, 2022. I contacted **** ***************************************************** by email and text on 10/10/22 and **** whose email is listed on their website and called and left messages at the main business number and ****'s cell phone. I have not heard back from anyone regarding an update on our brand-new door. My husband, **** has also left messages as well for ****. I would like to receive an update on the door situation or receive a refund of deposit of $2700.00.

    Business Response

    Date: 01/03/2023

    This unit has already been scheduled for installation on Dec. 20th.  **** no longer works for us as well as the glass that the customer ordered is very difficult for us to get with the supply chain issues of the world.  Our products are all hand made, custom pieces and each one is finished and completed to our highest standards.   Our orders all say that, "Time frames for products are typically accurate but not guaranteed due to uncontrollable factors."  This has become particularly true since the supply chain continuum has been destroyed.

    Customer Answer

    Date: 01/04/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************

     

  • Initial Complaint

    Date:10/19/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom wrought iron gate in March ************************ December 2022. I gave a deposit of $1,150.00.I have called and e-mailed a number of times and they have not responded in any way.

    Business Response

    Date: 10/29/2022

    This has already been dealt with.  Our sales person is not with us any longer and he deleted the email and texts so we are unable to find out what communications he had with the clients.  All new emails are being responded to.  

  • Initial Complaint

    Date:10/14/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company: Artistic Entry. Order Number: ************************** Date: 12/07/2021. Deposit Made: $3,400. Doors have not been installed after 10 months of the initial deposit., No updates have been provided after multiple calls and emails. Multiple complaints at BBB for similar issues from multiple clients. WelcomeHomeAZ October 2022 magazine still shows Artistic Entry with an A+ rating, while in the BBB web page the company has a B+ rating. Looking for completion of way overdue order, before deciding to cancel and or ****

    Business Response

    Date: 12/14/2022

    These units have already been installed in the customers home.

    Customer Answer

    Date: 12/14/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:09/11/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Enlisted their services on 01/10/22 to build and install two doors. They have billed me for half and I still do not have my doors nor has anyone contacted me to schedule the installation.

    Business Response

    Date: 09/13/2022

    Hello *****, Both of your doors are in paint and finish and we are able to install your doors on Friday, Sept 23rd.  I will send you a text to confirm as well. Have a great week!  Thank you, *****

    Customer Answer

    Date: 09/14/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Additionally, ensure any phone communications are via my mobile ************. The number they have on record is my desk number and is a landline. Want to avoid any games regarding me being unresponsive. I will be home and available all day 09/23/22 (Friday), they can show up anytime after 6:00 AM to complete the installation.

    Also, I noticed they have a typo in my address - should be Dr *** St. The address and contact information on file with the BBB is accurate. My Information is as follows:

    Address:
    6905 ***************
    *****, ** 85283

    Cell: ************

    Email: **************************

    Regards,
    ***************************

     


Artistic Entry Transformations is NOT a BBB Accredited Business.

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