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Business Profile

Educational Research

Parchment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Research.

Reviews

This profile includes reviews for Parchment's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Parchment has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Parchment

      6263 N Scottsdale Rd Ste 330 Scottsdale, AZ 85250-5417

    • Parchment

      6263 N Scottsdale Rd Ste 170 Scottsdale, AZ 85250-5427

    • Parchment

      436 W Frontage Rd Ste 200 Northfield, IL 60093-3083

    • Parchment

      1990 S. Bundy Dr. #645 Los Angeles, CA 90025

    • Parchment

      1 Northfield Plaza, Suite 501 Northfield, IL 60093-1216

    Customer Review Ratings

    4.83

    Average of 1,994 Customer Reviews

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    Review Details

    • Stephanie K

      Date: 07/28/2022

      If I could give zero stars I would! Parchment.com is a horrible way to outsource your records, and now that more high schools are using it, it is making me concerned. My advice now for current high school students is to drop the heck out and do a GED test. At least that is easy to get a copy of. Parchment decided that they would cancel my order with my highschool because they couldn't find my records??? excuse me!? how the h*** do you have my GPA then on your platform? I don't get it. Also I HAVE not been credited back for the price I spent ordering the records you idiots messed up. You all are ruining lives. I think we should all file a class action lawsuit, because how the f*** are we supposed to go to college after all our hard detication to a ******* highschool if it was all for not. All of us students should *** your fraud of a company for s******* us over for life. I didn't waste 18 years of my life for an outsourced company to s**** me over. S**** you guys and the horse you rode in on. And shame on you for scamming public schools and their students.

    • Emrah A.

      Date: 07/26/2022

      My transcript was sent to a different state and marked as non deliverable. I was never notified about this by Parchment until my school notified me that they need the transcripts to move forward with my admission. I called the customer service on 7/25/2022 at 9:17 AM. The agent on the phone did not even introduce herself. They did not take responsibility and blamed it on US *************** Agent on the phone told me to place another order with ***** instead! I'm sure the agent would have done the same thing if her order was shipped/mailed to another state; she would have just placed the order by paying again with a more expensive shipping this time. Makes perfect sense. When I said I wouldn't pay for something I have already paid, here is what the agent said: "It's your choice sir." I was surprised to face such an unprofessional and rude "customer service" agent. I immediately called the school and they mailed the transcripts directly without using their provider (Parchment) they have hired knowing that they can't be helpful, which is telling.

    • Melissa M

      Date: 07/23/2022

      ********************* is extremely rude in her emails. Very condescending and lacks customer service skills. If I could give her 0 stars I would. Website is a scam.

    • Andrew K

      Date: 07/14/2022

      Terrible company! I have called customer service twice to check on my order which I have been waiting on for months, and I was hung up on twice. The wait time is about an hour and then hung up on, ridiculous! I would recommend schools choose a different vendor for their degrees and transcripts.

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