Reviews

This profile includes reviews for Parchment's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Parchment has 5 locations, listed below.

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  Parchment

  6263 N Scottsdale Rd Ste 330 Scottsdale, AZ 85250-5417

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  Parchment

  1990 S. Bundy Dr. #645 Los Angeles, CA 90025

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  Parchment

  1 Northfield Plaza, Suite 501 Northfield, IL 60093-1216

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  Parchment

  6263 N Scottsdale Rd Ste 170 Scottsdale, AZ 85250-5427

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  Parchment

  436 W Frontage Rd Ste 200 Northfield, IL 60093-3083

Review Details

• Review fromStacy H

  Date: 12/06/2022

  1 star
  If you are referred to Parchment by your college for a transcript tell them NO!! This company is scamming people out of money. I paid $40 for rush delivery and never received it. I ordered a transcript regular mail and it came. The rush delivery still shows being processed. I reached out for a refund and they refused. They said I received the order. I have sent proof that it still shows processing and they still will not refund my money.

• Review fromNathan L

  Date: 10/19/2022

  1 star
  Scam, I worked 4 years for my diploma and grades, why is it behind a paywall?

• Review fromDoris C

  Date: 10/18/2022

  1 star
  Terrible customer service. Charged me twice for a diploma from an on line school and will not respond to emails. No phone number to contact them at all. It is so wrong to be required to use this rip off service

• Review fromJulie Y

  Date: 09/22/2022

  1 star
  Absolute trash service. I had to call both of my universities in the end to have my transcripts sent to my employer. Both registrar offices told me they are having issues with Parchment. In the end, a live person at both registrar offices pulled my transcripts and then sent them through the delivery system. The old fashioned way. So what exactly are these institutions paying for?

• Review fromTrend S

  Date: 09/13/2022

  1 star
  Stole money from me!!!! This is so horrible I want a refund you theives

• Review fromR G F

  Date: 09/07/2022

  1 star
  Parchment does zero followup on transcripts and when they dont deliver as promised keep your payment. Impossible to contact and non-existent customer service.

• Review fromRobert V

  Date: 08/24/2022

  1 star
  Most annoying website I've ever used. Most websites from phones allow you to paste saved information such as name, address, and such. This c*** site doesn't allow it. Will look like it will, but you'll then be told the stuff you entered was invalid and everytime you click something else, part of what you've already done disappears. Do not recommend.

• Review fromAlex S

  Date: 08/22/2022

  1 star
  I was working on transferring to a new school so I had to order a couple transcripts through Parchment. I did not know it would be such a hassle. They say to allow **** days but I called multiple times after the 10 days and was still told by the system Its on the way. I still haven't received those transcripts and I ordered them on July 15th. The ones that I ordered to be sent directly to my school were ever received. Three of the four transcripts I ordered for two different schools were lost. Each time I called to speak to support, the system hung up on me. I attempted to use the online chat system and it had to be a bot because as soon as I spoke about getting a refund, it kept asking me if there was anything else I needed help with. Eventually the site finally gave me the option to order the transcripts electronically. Not sure why that wasnt an option before. I was admitted into the school the last day before the deadline because I could not receive any help from Parchment about my order. I had to scramble to get my class schedule set because of the delay from Parchment. I really wish schools would use a different service.

• Review fromYesenia W

  Date: 08/20/2022

  2 stars
  My daughter was having issues with the Parchment website. She was trying to have her transcripts from one college sent to another. There is no true contact info that she could find except for email. It took her 5 days to receive a response only to still not get any assistance. She went back and forth with them and her former college. The website had the future college name but with her email address and she was trying to have the correct email listed. I tried contacting them by Live Chat and got a hold of someone named Ronin. Robing immediately asked How can I help you. Once I sent her my request, she replied with are you there? I havent heard from you in a while and sent me straight to the survey. Of course I have a negative review and retried again. To my surprise I got ***** again. The same incident occurred. Again, I gave a negative review that I would contact the **** There are too many people without jobs in this country to hire people who do not want to do their jobs but collect a paycheck. **************** *****. Finally, her former school was able to provide us with a phone number where we were able to get some assistance. The next day, my daughter receives an email from guess who? Yup *****. ***** stated I think it would be best if you could call us to have someone walk you through the process so you can stop struggling and get it done. What?? Why couldnt she just assist us in the first place? How rude is this representative. If this is the way this business operates and the type of customer service they provide, I want no parts with them.

• Review fromshakira s

  Date: 08/03/2022

  1 star
  All I need are my transcripts. They cannot find mine. I am paying my **** to the school which was bought by someone else. They cannot find me with both names and Im curious and I need those transcripts ASAP. Who cares though because theyre just ruining my life right now.