Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Phoenix Capital Group has put a ******** on my company and I have never factored with them before. They put the hold on my company because me and my father has the same name and he factors with them. We have both explained that we are 2 different people with 2 different businesses and they still are refusing to take the lien off of my company.

  

  Business Response

  Date: 01/14/2025

  ******, I'm truly sorry you felt the need to resort to a BBB inquiry.  We realize the companies are different legal entities and we have not filed a *** financing statement on your business.  We realize without a signed application we cannot do that but if you'll provide a copy of the *** filing you claim is ours, we'll be more than happy to confirm again it is not Phoenix Capital Group's filing.  Thanks in advance.

• Initial Complaint

  Date:08/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Request termination from factoring company in August 2023. Request was acknowledged and all debts were satisfied as of September 2023. In July of 2024, request to start a new contract. I was denied due to UCC filing from a current loan obligation. Request a letter of release, and representation total me to check my email back from 2023 because it should have been sent after I requested termination. Never received the letter. - Im currently being told that I would need to pay for the release due to UCC filing fees. The factoring company refuses to issue a letter of release after the debt has been settled. They are requesting a fee for the release that was not part of our contractual agreement. I have already filed a UCC-3 on my own, so the company incurs no costs to provide the letter of release and is not obligated to file a UCC-3 on my behalf.

  

  Business Response

  Date: 08/27/2024

  When a client chooses to no longer factor, we do not automatically terminate the *** filing.  History has shown us that more than 50% of clients that try to do without factoring come back and want to start back again and having the *** in place is a cost we can avoid when that happens.  This case was no different.  ****** Express wanted to come back to factor with PCG (8/14/24) but we could not factor for them because of outstanding obligations owing other lenders.  We do ask clients to pay the cost associated to terminate the *** filing as it is an obligation under the Factoring Agreement.  Since ****** has terminated the filing on their own, we have processed a General Letter of Release for them.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are saying my account is inactive so I cant factor, yet they want me to give a 30 day notice to cancel If I cant factor with you and I cant move, what do you think happens to my buisness? This has gone on for some time, they dont return phone calls at all. I wish I can just talk to someone to help me out, but **** phone calls ends with someone else having to call me back, but they never do.

  

  Business Response

  Date: 08/09/2023

  Quincy,

  I apologize for any inconvenience.  I have asked ********************* to contact you and discuss options.  She should be contacting you this morning.  You can also reach her directly at ************.

• Initial Complaint

  Date:05/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company **********.is in transportation business. As such we have contract with factoring company (Phoenix capital group). Before we set up with a new broker we are required to check if broker is legit and we do that on ***. Capital Group website. We followed all the requirements and we got approval to set up with GLOBAL FREIGHT CORP (GLOBACAMO)********************************************************** ************* And ****************** (ALPHPHAZ2)******************* PHOENIX, ** ***** *************.However after providing a service for this 2 brokers but we were not able to collect money from them. Ammounts are $6800 and $3500. We believe that contract we have with Phoenix Capital Group is bidding them responsible for not collecting money from the broker they approved. We tried contacting both brokers multiple times but they are out of business and not responding to any calls of e-mails. We also contacted *** Capital Group explaining the problem we have but they refused to help us or pay us for the service we provided. We're sending you coppies of rate confirmations from both brokers, approvals from *** Capital group.

  

  Business Response

  Date: 05/03/2023

  Dalibor, first of all I want to thank you for the business you've done with us the last 15 months.  We truly appreciate it.  Specifically as it relates to ******************** we placed them on No Buy status back on 10/18/22 due to lack of payments and reported unauthorized double brokering of freight.  You submitted a credit request on 8/10/22 that was approved, a load was hauled and Global Freight made payment 78 days later.  Prior to that payment being made, due to issues addressed above, we placed them on No Buy but that did not impact the load you had requested approval, and we had granted.  I see additional credit requests being made on 10/31/22 and 3/2/23 both of which were declined.  We additionally provided you a single customer release on 11/4/22 so you can get paid directly by them.  This appears to be a non-issue with PCG as everything has been done on our end to allow you to get paid.  We will not extend credit to this company going forward.  Alphas Transit was placed on no buy on 2/16/23 due to reported unauthorized double brokering of freight.  We provided a single customer release letter to you on 2/20/23 so you can get paid directly by Alphas.  I apologize for any inconvenience or misunderstanding however PCG has provided you all the necessary information and documentation for you to get paid by these customers.  Both are not in good credit standing with us and haven't been for some time.  If you have any further questions, please contact either your Account Executive, ******, her manager, *****, or myself.  Thanks again for your support in the past and looking forward to continuing to work together in the future.

• Initial Complaint

  Date:04/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has an A- rating with you, yet they falsely claim an A+ rating by you to give potential customers a false sense of security. It is misleading and unethical.

  

  Business Response

  Date: 04/01/2023

  This complaint and the accompanying screenshot are NOT from our website.  This is a totally different company from the screenshot provided.  We are a freight factoring company.  Please remove this from our company as it is NOT related to our company.  The BBB needs to do a better job vetting complaints!

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just a bad person. No morals whatsoever and very disrespectful. I lost my car keys on first day of the year 2023. I called a local locksmith. First, he tried to convince me that I don't know my own car model. He wasn't familiar with the EcoSport from ***** What all the problem started. He sent an employee which brought a key from **** Focus which, obviously didn't work. He took apart of the handle from the driver side. Told me to give him $100 and that he would come back in 45 minutes with the right keys. After five hours I realized that he wouldn't come back. I called and confronted him about my $100 and the part of my handle that was gone. He called me all kind of names and hung up. I called the police, because the truth was that I just got robbed and had my car damage. Now I'm not only keyless but my front door handle was missing too. Of course, the police couldn't do anything. That was a Civil mater. I need to go to court and call the Better Business Bureau. I hired another person. This time, this man was wonderful. Made my keys and stated that he knew him. He's name is *********************, and that he scams people all the time. He has other business with different names in each corner in *****************. God help all of you. Oh, and when I told him that I would make a complaint with BBB he threatened me. He stated that he got information from my car computer and was able to do damage reprograming. God knows what he meant by that. The dude is insane and has no character. RUN from *** ... the owner of ************ and the other similar business with different names. Do your research. Make sure you don't do business with this man. I haven't written this review sooner because I just being really busy but is the right thing to do to make sure he gets a reputation that he deserves.

  

  Business Response

  Date: 03/22/2023

  Phoenix Capital Group is not a locksmith company.  This review/complaint is NOT for our business.  We are a finance company that helps trucking companies.  Please remove this from our account.

• Initial Complaint

  Date:12/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Phoenix group is falsely advertising that they are A+ from bbb just to mislead the public. I have screenshots of their homepage and bbb homepage saying they are NOT accredited. I was going to invest with them, but glad I did my research.

  

  Business Response

  Date: 12/28/2022

  The screenshot taken from our supposed home page is actually not Phoenix Capital Group's homepage.  The homepage screenshot was from Phoenix Capital Group Holdings, LLC (www.phxcapitalgroup.com).  They are NOT affiliated with Phoenix Capital Group (www.pcgfactoring.com).  These are two totally different, totally independent companies and no way related to each other.

• Initial Complaint

  Date:11/04/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am locked into a contract with little to no communication. I have reached out numerous times to figure out what is needed to get my account resolved and get a release letter. All my emails and phone calls goes unanswered. Their accounts are not accurate as to what is owed, I have given plenty of invoices that are yet to be factored. I just want to close out my account, get my release letter but I cannot reach anyone by phone or email.

  

  Business Response

  Date: 11/14/2022

  DMV Towing signed up for a 30 day contract that auto-renewed each month.  Once notice was given, the account close out process was initiated and the account closed in full and a release letter issued 11/4/22.

  Customer Answer

  Date: 11/14/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With no prior notification, ******************************* with Phoenix started deducting money from current invoices for invoices not paid by one of the largest trucking businesses in the industry. When I tried calling and communicating with ******, her reply was that she was busy and would call later, which she never did. Over the past month of exchange emails, she has told me to have a company which owes me money that they will not factor, to have that company quick pay me; however, they cannot without a letter of release from Phoenix. When requested said letter from ******, she refused to provide. It has been very difficult to get information from her concerning any of the issues. The money that ****** started deducting from current loads was paid by the large company in full; however, ****** refuses to release the funds deducted from the now paid loads in question, and says that has to be held onto since I will no longer use them for factoring even though she said I would get that money back once they received payment. I do not know how they can get away with what they are doing to the business owner. The whole concept of factoring is so that I dont have to worry about collecting money by selling the load to a factor company for less than its value and after I sell it to them, its there responsibility then to collect their money, not mine, but theyve not only charged me a percentage, theyve also charged back previously sold invoices with no prior notification of any issues with any invoices prior to taking money from me. This should all be illegal.

  

  Business Response

  Date: 01/26/2023

  The program provided to this company was a recourse factoring program.  Non-payment of any invoice can be sold back to the carrier.  This is what was happening and while unfortunate, it was the program that was agreed to by both parties.  Ultimately, it was determined our program wasn't the right fit for this carrier or for PCG and a full release was provided for the company in September 2022 and the account was closed.