Complaints

This profile includes complaints for EOS Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

EOS Fitness has 138 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  EOS Fitness

  14843 N Northsight Blvd Scottsdale, AZ 85260-2629

  
• 

  EOS Fitness

  3005 N Dysart Rd Avondale, AZ 85392-1203

  
• 

  EOS Fitness

  2156 E Baseline Rd Mesa, AZ 85204-6963

  
• 

  EOS Fitness

  780 Garden View Ct Encinitas, CA 92024

  
• 

  EOS Fitness

  77900 Country Club Dr Palm Desert, CA 92211

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continually and erratically being overcharged for services. The monthly charges as agreed should be $27 plus $10 for a total of $37 plus an annual fee once a year. This month we already have pending charges of $52 and $27 which is over double of what we should be charged. It also appears the annual fee was charged twice. We tried to have over charges removed by manager in Surprise, AZ and she refused saying she could only write a "support ticket." We told her to close the account so please ensure this is done. I no longer authorize Eos to charge my card and will not do business with them anymore. Additionally someone by the name of ******** ******* was fraudulently added to my account and I was told I was sent to collections because of this. Also, someone is booking classes in ********* under my account. I live in ******* so this does not makes sense. This information has already been forwarded to the *****.

  

  Business Response

  Date: 05/21/2025

  ***, we are in receipt of your submission to the Better Business Bureau and appreciate you taking the time to share your experience. I see that our team did speak with you at the gym and tried to explain what was perceived as a double charge. If was an *** fee that was applied.  I see that the team did take care of you and submitted for the cancelation and there is no further billing on your account.  We apologize for your experience. Thank you.  In Health, EoS Fitness. 
  
  

• Initial Complaint

  Date:05/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 2, 2025, I visited EOS Fitness in ********* to sign up for the ********** monthly gym membership. I was asked if I was interested in personal training sessions and agreed to speak with a specialist.He presented pricing options, and I agreed to purchase four sessions for a one-time payment of $156. After paying, I was sent to a trainer to complete paperwork on a computer.While reviewing the forms, the trainer asked me to sign boxes to indicate agreement. At one point, she asked me to sign a six-month contract with biweekly payments, but I immediately said I had not been informed of any long-term contract and did not agree to one.The personal training manager joined us and spent nearly an hour trying to convince me to sign. I said no repeatedly. He eventually said I could still use the four sessions since I had already paid, and there was no mention that Id be entered into any contract by proceeding. I was also not offered the option to cancel and receive a refund for those 4 sessions.The trainer was informed by the manager that I was not signing a contract, and she told me we would skip the contract section and just complete the paperwork necessary to use the four sessions. I continued to sign the required boxes based on her instructions, under the belief that I was not entering into any additional agreement.Later, I discovered I had been enrolled in the exact six-month training contract I had explicitly declined. I believe this was done intentionally and deceptively, and I feel that I was misled and manipulated during the sign-up process. I am requesting the following resolution:Immediate cancellation of the personal training contract I did not agree to, a full refund for unused personal training sessions, cancellation of my gym membership, as I no longer wish to do business with EOS Fitness due to deceptive practices, and a refund of the annual membership fee, since I am requesting cancellation due to unethical conduct.

  

  Business Response

  Date: 06/06/2025

  Miranda, we are in receipt of your submission to the Better Business Bureau and appreciate you taking the time to share your experience. I see that our team cancel you contract and are refunding $624. Refunds do take up to 30 days to appear on your account.  Thank you.  In Health, EoS Fitness. 

  Customer Answer

  Date: 06/08/2025

  Thank you for your response and for issuing refunds for the personal training charges. I appreciate that EoS has acknowledged what happened and taken steps to correct part of the issue.
  

  However, my gym membership is still active, and I am still waiting for confirmation that it has been canceled. Additionally, I have not yet received refunds for:
  - Monthly EOS membership charges for May and June (As I have not returned to the gym since discovering what was done to me on May 7th).
  - The annual membership fee that was charged (roughly $98.00, I only have 30 minutes to submit this reply).

  Given the circumstances and the ongoing nature of this situation, I am requesting that my membership be canceled immediately (if it hasn’t already been) and that the above charges be refunded as part of the resolution.

  I appreciate your continued attention to this matter and look forward to receiving confirmation and final resolution soon.
  Sincerely,
  Miranda Harley

  

  Business Response

  Date: 06/11/2025

  Miranda, staff has submitted for the additional refund. Refunds do take up to 30 days to process at times. Thank you. 

  Customer Answer

  Date: 06/15/2025

  Thank you for your update and for submitting the request for the additional refund. I appreciate the continued efforts to resolve this matter.
  Could you please advise me of the exact amount I should expect to receive from this refund? Additionally, I want to note that my gym membership still appears to be active. Please confirm that my membership has been canceled, or advise on when that will take effect.

  Thank you again, and I look forward to your response.

  Miranda

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for two memberships under false pretenses I paid a yearly fee plus two memberships that were supposed to be only one plus they threatened me to take me to collections if I refused to continue paying them

  

  Business Response

  Date: 05/20/2025

  ****, we are in receipt of your submission to the Better Business Bureau and appreciate you taking the time to share your experience. I see that our team did cancel the Sweat Squad membership immediately and you will be joining on another account with out a friend.  Thank you.  In Health, EoS Fitness. 

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against EOS Fitness in Temecula Pkwy due to continued unauthorized billing for membership fee that I repeatedly canceled over the phone. On March **************************************** that gym. I then canceled personal training because of inadequate knowledge of training. I was supposed to be 1 hour of personal training but it was most of it was wasted searching for machines because there weren't machines available.Upon signing to this gym they promised a one on one season but I was so disappointed that I was willing to walk away even its already paid. Btw they still owe me 9 sessions that been already paid . Despite this complaint they, *** continued billing me monthly which I cancelled along with my personal training . My repeated attempts to resolve the issue by phone were met with inconsistent information, lack of documentation, and failure by management to train their people the right way. After I called them to cancelled they then proceeded to take money from my account and when I wasn't being heard about the cancellation I called my bank and to stop paying. Thats when they got s aggressive and threatened me to put my account to a collection agency.The fitness manager later stated that my account showed a cancellation only as of January of 2025 . I have sincthrough **** training app that ******* ******* last day I was on that gym was March of 2024, raising further concerns about the validity of continued charges.I am seeking a full refund of my personal training which I paid minus the hours that I already used. And an acknowledgment regarding my cancellation for membership. Please refer to the app of when was the last time I used this gym.Furthermore, I want them to stop threatening to send me to a collection agency because I owe them $344.

  

  Business Response

  Date: 05/19/2025

  Maricar, we are in receipt of your submission to the Better Business Bureau and appreciate you taking the time to share your experience. I see that our team reached out to you and they removed you from collections and they are submitting for a refund. Refunds do take 8 to 14 business days to appear on your account.  Thank you.  In Health, EoS Fitness. 

  Customer Answer

  Date: 05/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copy of email I tried to send yet again:Ive cancelled multiple times, both over the phone and in person and Im still being charged for this. I tried cancelling within the 3 day period but your site doesnt work from IPhones. I have a picture of a conversation with your people acknowledging my cancellation and a picture that your site is still not compatible with iPhone all these months later. Ive been in your gym multiple times and have had to re-explain and show your employees and theyve verified that the site doesnt work from my phone. Theyve informed me theyve cancelled right in front of my face and Im still being charged. I have pictures of emails trying to be sent from safari and chrome and both were met with error messages. Calls to specific gyms and corporate numbers both go unanswered and calls cannot be completed. At this point, youre practicing unfair business practices and running a scam that lets you take peoples money without a way to cancel. As such, I will be taking this to the BBB.

  

  Business Response

  Date: 05/19/2025

  *****, we are in receipt of your submission to the Better Business Bureau and appreciate you taking the time to share your experience. I see that our team is honoring the 3 day cancel for you meaning any money paid on the PT package will be returned. Thank you.  In Health, EoS Fitness. 

• Initial Complaint

  Date:05/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent an email to ****** ******, Mr. ****** ******, Senior District Operations Manager, without a response. My husband, **** ******, and I, ***** ******, were members of EOS Fitness - ************************************************ *****, since January 14, 2024. We initially held individual plans for which we each paid an annual gym fee of $97.37, totaling $194.74, along with completing a six-month personal training contract together and upgrading to the 'PT30UG' monthly discounted rate. We decided to upgrade to a family plan. Unfortunately, instead of correctly transferring our existing accounts and associated information, Mr. ***** opened a completely new family plan account. This critical error resulted in the following problems:>Inability to Merge Account Information: Our previous membership history, including our consistent attendance and payment records, has not been integrated into the new family plan.>Loss of Remaining Training Sessions: Any remaining personal training sessions from our individual plans were not transferred to the new family account.>Loss of Previous Personal Training Contract Information: Details of our previous six-month personal training contract, which we completed, were not carried over.>Loss of Upgraded Training Plan: The agreed-upon upgrade to our personal training plan, which we were eligible for after completing our initial contract, was not reflected in the new account.>**Incorrect Annual Fee: Despite already paying an annual fee of $194.74 total, we were informed that we would be charged an additional annual fee of $124 for the new family plan. This demand for an additional fee has become a significant barrier to accessing the gym.The management team at location attempted and failed to resolve this mistake by their team. Therefore, we are requesting our accounts be immediately closed without penalty and refunded the $194.74 and stop all other fees attempted to collect, since we have not been able to utilize the gym since this began.

  

  Business Response

  Date: 06/06/2025

  *****, we are in receipt of your submission to the Better Business Bureau and appreciate you taking the time to share your experience. I see that our team waive the past dues on your membership and waived three months for you moving forward. The PT managers are working on your account and stated that the $60 rate for for an upgrade package and that your regular PT account was canceled in march.  They are reaching out to you to get you signed back up and taken care of. Thank you.  In Health, EoS Fitness. 

• Initial Complaint

  Date:05/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in reference to a lack of any response from the local Eos Fitness gym located at ***********************************************************************************. I have been a member of Eos Fitness for several years, and have taken group fitness classes at this location and at several other locations. In the past, members could sign up for group fitness classes online, via computer at this location and at other locations. For some reason, Eos Fitness discontinued the option to sign up online. Recently, I was in ********* and the front desk staff at the local gym signed me up for group fitness classes without any problems. This worked out well and there were no issues.Back here in *******, I am unable to sign up for group fitness classes online and the front desk staff at the local gym is unable to sign me up for classes. Apparently, the only way to sign up for classes here is through a smartphone app. However, the cell phone I have is a Kyocera, and it cannot download the Eos app. I have sent several emails to my local gym here in **** through the *** website beginning on 24 April 2025, detailing my frustration in not being able to sign up for classes. One response reads: "EoS Fitness values your inquiry and will have a team member contact you within ***** hours to assist with your question about signing up for local Water Fit classes at ******* and ********* in ****." Another response reads: "We appreciate you taking the time to contact us. We strive to provide the best Member experience. Below is a copy of your inquiry information. An EoS Team Member will be in touch within the next ***** hours."However, absolutely no one has contacted me from Eos Fitness about this issue. I forwarded the email to the local gym manager at the gym here in ****, and there has likewise been no response. My complaint is two-fold: Not being able to sign up for group fitness classes at the ********, and their complete lack of response to my emails about this issue.

  

  Business Response

  Date: 05/19/2025

  ***********, we are in receipt of your submission to the Better Business Bureau and appreciate you taking the time to share your experience. I see that our team did speak with you and they are moving forward to create a few solutions for registration into classes.  Thank you for you patience. Thank you.  In Health, EoS Fitness.

  Customer Answer

  Date: 05/22/2025

  I received a call from a lady who identified herself as a district manager with Eos Fitness on Friday, 16 May.  I believe her name is "*******."  We discussed the issues I brought up in the complaint I filed with the Better Business Bureau.  She could not explain why no one from Eos Fitness had responded to the emails I had sent previously, prior to my filing a complaint with the Better Business Bureau.  We also discussed the issue about being required to have a specific cell phone in order to sign up for Eos Fitness classes.  When I explained there was no problem signing up at the Eos Fitness front desk at an Eos Fitness in ********* for Eos Fitness Water Fit Classes at that location, she wanted me to check in with them to see how they signed me up for classes.  I thought it would be easier for her to call that Eos Fitness location so that I would not be the person in the middle, but she wanted me to do it.  So I told her I would try to find out the information. She said she would call me back on Monday (19 May).  I called the Eos Fitness location in *********, and the person explained how the front desk personnel can sign up members for classes on a "Tablet" device at the front desk.  He said that he assumed all Eos Fitness locations have the same "Tablet" device at the front desk, which is used for fitness classes at the local gym.

  Although the district manager I spoke to on Friday said she would call me back on Monday (19 May), I never heard back from her.  I am very disappointed that I did not have any response from Eos Fitness except for the phone call from a district manager on Friday, 16 May.  I have not received any other response of any kind from anyone at Eos Fitness, and the district manager (again, I believe her name is "*******") never called me back as she indicated she would.  

  

  Business Response

  Date: 06/11/2025

  ***********, I understand our staff did speak with you, which they stated you appreciated and they are aware how to sign you up on the GFit tablet.  Thank you. 

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a membership at EOS fitness on altamesa blvd when it opened. I am now in another state where eos does not operate and cannot get anyone to respond to help me cancel my account. When i try to log in through the website, it has me input my information and then it shows me a profile for an old planet fitness account in *********. I have tried emailing, calling, and searching the internet and have gotten nowhere. All I need to do is cancel my account and since I am now 1500 miles away from the gym I signed up at, & I am not hopeful that I can accomplish anything. It is sketchy that I cant get out of a No commitment agreement or get anywhere with the run around customer service. My signed membership agreement doesnt have my master agreement number on it either, which i feel like they left out on purpose. This membership is a scam.

  

  Business Response

  Date: 05/15/2025

  ******, we are in receipt of your submission to the Better Business Bureau and appreciate you taking the time to share your experience. I see that our team did cancel the account last month for you.  There is no future billing on the account.  Thank you.  In Health, EoS Fitness. 
  
  

  Customer Answer

  Date: 05/17/2025

  My account has NOT been canceled last month?.. I didnt even call and speak with anyone last month to cancel my account. I spoke with a team member on 5/12 about canceling my account and they said I would have to wait for an email response regarding the request which i have not received as of May 17th. 
  

  Also, through the *** app- it says that i will be billed again on June 26th 2025. My membership has NOT been canceled and I am unsure where you have that information recorded. I would like to understand how you figure my membership has been canceled without knowing my agreement number and information? Either way- I will be billed again in June and my membership is still active as far as I can see. 

  

  Business Response

  Date: 05/23/2025

  ******, I have sent you an email explaining that the account went into a pending cancel on May 12th and fully cancel on May 25.  There is no further billing.  The app will reflect June payment only because the account is in a pending state.  You owe nothing further and the account is fully canceled on May 25th. Thank you. 

  Customer Answer

  Date: 05/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First not only did this gym do false advertising, hidden contract fees they dont mention in the beginning. Threatening of a custom illegally, violating code laws, avoiding customers cancellation and taking illegal payments and no offering of refunds. Gym bulling, foul customer service, and lack of service from CEO themselves. I contacted my gym multiple times about canceling my personal training therefore I can cancel my gym membership due to financial stability and not being able to make any further payments, I been going to them for a month about this and I barely got a response yesterday about it takes 30days to process and barely sent my request to get processed..now I am being bugged about payments not being processed when they drained my money even when I warned them that I was getting too low financially. And they wont cancel and said it will be charged more until I pay. How can I pay if I dont got the money, no job, nothing.

  

  Business Response

  Date: 05/14/2025

  *********, we are in receipt of your submission to the Better Business Bureau and appreciate you taking the time to share your experience. I see that our team did cancel you PT contract and also your membership for you.  That's was already taken care of prior to submission of this complaint.  Thank you.  In Health, EoS Fitness. 

  Customer Answer

  Date: 05/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* *******
  
   
  

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free training session on April 28th with my gym because it came with my membership. They said they had a deal where I could get 4 additional sessions for $20, and I could cancel at my first session. The original session was scheduled May 1st, but I ended up canceling because I was still recovering from being sick. I rescheduled and thought that I could cancel at my first session but upon arrival they told me I had to cancel within 3 days, not at my first session specifically. Either way, I figured I was not able to afford this contract and wanted to cancel. They said there was absolutely nothing they could do, no number they could give me, only a contact form on their website that can take 72 hours to respond (which i already tried). I asked if I presented a doctor's note outlining I was unable to come in, if they would accept that and they said no. I was not told it had to be 3 days, only that it had to be at my first session.

  

  Business Response

  Date: 05/27/2025

  Sibreanna, we are in receipt of your submission to the Better Business Bureau and appreciate you taking the time to share your experience. I see that our team canceled the contract immediately and there is no further billing.  Thank you.  In Health, EoS Fitness.