Complaints

This profile includes complaints for EOS Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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EOS Fitness has 138 locations, listed below.

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  EOS Fitness

  14843 N Northsight Blvd Scottsdale, AZ 85260-2629

  
• 

  EOS Fitness

  3005 N Dysart Rd Avondale, AZ 85392-1203

  
• 

  EOS Fitness

  2156 E Baseline Rd Mesa, AZ 85204-6963

  
• 

  EOS Fitness

  8125 W Sahara Ave STE 100 Las Vegas, NV 89117-1989

  
• 

  EOS Fitness

  780 Garden View Ct Encinitas, CA 92024

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a gym memebership with eos along with a personal trainer I was told I could cancel or put a freeze on the account. After my first missed payment Ive tried calling to freeze the account till I had the money and I also wanted to end my membership because the customer service was not helpful. Every time I called and asked for a manger the employee would just keep asking me why or if I could just come in but I cant because Im not there anymore and travel around which is why I wanted to freeze the account and also end the membership. When I received a call back it was days later but I was at work and could not answer and eos has the best times to call me . Time has went by and my account is ******************************************************************************************************************** contact with a manger but Im always disconnected. Now they say I owe all this money for a service I never received .

  

  Business Response

  Date: 10/17/2022

  *******, I see that our Regional VP of Fitness waived the past dues and canceled the account immediately. Thank you. 

  Customer Answer

  Date: 10/17/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had stopped attending the gym for a period of time (Starting Aug 2022) after having covid and not being well enough to work out. After trying to come back (October 2022) I was informed that my account was cancelled, but there was no written description of why. Since I had not cancelled my membership myself, I just wanted to get it back and move on. I was told I would have to sign back up and pay the annual and sign up fees, which doesn't make sense since I was not the one who cancelled the membership in the first place. I tried reaching out to the district manager but can't get a reply.

  

  Business Response

  Date: 11/01/2022

  *****, I understand that you spoke with ******* our Regional Vice President and he got you taken care of an waived a month for you as well.  

• Initial Complaint

  Date:10/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealing with canceling memberships False claims were made, and negligent behaviors were perpetrated in order to receive more money, fraudulent activity with customer accounts, and the unauthorized use of credit cards from me after I canceled my membership, my confirmation number is attached

  

  Business Response

  Date: 11/08/2022

  I see that when you canceled there team submitted but there was an active PT account.  The team did cancel both accounts for you immediately in September when you requested.  I did have the past dues waived and everything is canceled for you.  Thank you. 

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** has sent me to collections for a "non-cancled membership"i recieved a call today that i have been sent to collections from the Gym EOS they claim that i never canceled a gym membership with them and now i have a balance of 450 dollars or lese it will negatively affect my credit report i have not received correspondence from eos until today 10/07/2022 the claim is from 2015 its been 7 years since the breach in contract and they are just now reaching out this is insane and should be illegal

  

  Business Response

  Date: 10/17/2022

  ****, our Regional Vice President submitted tickets to remove both account that you have from collections.  It will take about a week to process.  Thank you. 

  Customer Answer

  Date: 10/17/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:10/05/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to the district operations manager: *************************** and to the general manager at the Avondale EOS regarding needing a receipt for the monthly dues and annual membership fee of $76.98 that I was charged for on October 3, 2022. I need the receipt that lists the 5 items below to be reimbursed by my company for the gym membership. The gym manager provided an invoice that did not list the service provider name or the service period. I never heard back after I reached out to ***************************. I will be canceling my membership immediately due to this poor service. All I need is a simple receipt. It should not be this difficult. There has to be a way for me to get a receipt. Can someone at EOS please provide a receipt for the October dues & annual membership that I was charged for on October 3rd?1. Service Provider Name 2. Service Amount 3. Service Description 4. Service Recipient's Name 5. Service Period

  

  Business Response

  Date: 10/12/2022

  Hello. I see that ***** our District Manager was able to assist you and help resolve your matter. Thank you. 

  Customer Answer

  Date: 10/12/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:10/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been over charged for personal training 4 times between the end of July to September 6th. The last charge I disputed and got that reversed. Im still owed 3 charges of $68 each. I told my trainer in May that I would have to cancel at the end of the contract. July 17th was supposed to be the last charge. I have talked to the Fitness Manager, Sadar, three times about it. *** talked to his assistant twice, the operations manager once and emailed the District Manager, Skylar, about it. The club Im at is 601 *********, ********* It doesnt come up on location.

  

  Business Response

  Date: 11/01/2022

  ****, I see that our Regional Vice President did a refund for 4 payments of $68.  So happy he could assist you.  

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began being a member at EOS fitness in January 2022. I was talked into getting a trainer and I thought I'd give it a shot since I would need to learn the equipment and layout of the gym anyways. I met ******* who was very sweet and I saw her bi-weekly. A couple of months in I get a surprise $60 charge on top of what I already pay. When I asked ******* she said her manager took it into his own hands to sign me up for more sessions. Which I thought was interesting because that would've meant he faked my signature and authorized a change to my account without EVER contacting me. When I confronted the manager about the charges and explained to him that I'm a full-time college student and can't afford this he told me I would have to take my complaint to someone higher up for a refund. When I asked him for a number he shook his head and said "can't you see how busy I am my voicemail box has 88 messages to get back to". These $60 charges continued bi-weekly until I told my credit card company to stop paying EOS. Soon after ******* left EOS and I was left with no trainer and recurring charges. When I asked about canceling the same manager said the best he could do is a month's hold then told me to come back to him if I still don't want to train. I still continued being charged for 2 weeks out of that month. YTD I have paid EOS $240 for monthly membership $700 including $60 charges. I have training sessions piling up about 10 now that I don't plan on using because I am so disgusted with the management of this establishment. I want to cancel my membership entirely but know I will be faced with more fees and I am still a full-time nursing student trying to be smart on a budget.

  

  Business Response

  Date: 10/12/2022

  ****, I see that our Regional VP of Fitness has help to resolve this for you by canceling your accounts and providing a refund.  Thank you. 

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  0n 9/27/22 I went into EOS Fitness to upgrade my plan that allows me to take a guest . The front desk guy told me he had to get a manager. Tino comes to the front to help me. After a struggle with the system he gets me to sign blank screens for the membership I need. I get an email copy of my signatures and ask why it is says the annual fee will be charged on 10/25/22. He says dont worry that will not happen. So me and my wife say ok and leave. Now tonight when I went to the gym they denied my guest access. They told me Tino is not a manager and I was signed up for the wrong membership. Now after this I do not want to do business with this company. They want me to pay another month for something I didnt knowingly agree to. I want the membership canceled effective immediately. I do not want another 30 days. I verbally agreed to an account with **** which was not opened for me. This account upgrade was deceptive and wrong.

  

  Business Response

  Date: 10/21/2022

  ******, we apologize for any confusion on the membership type and upgrading.  I have canceled the account for you immediately.  Thank you. 

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They told me at the gym my membership was canceled due to me calling even though Ive never called to cancel. They said the call was made from ******* which I havent been to in years. I just want to be able to get my membership back.

  

  Business Response

  Date: 10/06/2022

  ****, I see that the team has gotten you taken care of with a new account. 

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up with EOS Fitness last year I was told it is a month to month agreement and I can cancel at any time. That is not the case. I have attempted to cancel on more than one occasion each time I am told it would take 30 days to cancel, and still shows I'm a member because the monthly hasn't been paid. They have debit my account $77 dollars, and they still show I owe $26.99. This is crazy. If I cancel then it shouldn't take 30 days for the process. I would not reccomend doing business with them. I have filed a dispute with my bank to take back the money they debited from my account.

  

  Business Response

  Date: 10/06/2022

  ****, I see that the team did go in to cancel the account for you.  You will not have another payment.  Thank you.