Complaints

This profile includes complaints for EOS Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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EOS Fitness has 138 locations, listed below.

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  EOS Fitness

  14843 N Northsight Blvd Scottsdale, AZ 85260-2629

  
• 

  EOS Fitness

  8125 W Sahara Ave STE 100 Las Vegas, NV 89117-1989

  
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  EOS Fitness

  39400 Murrieta Hot Springs Rd # 101 Murrieta, CA 92563

  
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  EOS Fitness

  3156 Sports Arena Blvd San Diego, CA 92110

  
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  EOS Fitness

  7501 W Lake Mead Blvd Las Vegas, NV 89128-0275

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03-20-2025, my minor child was at the gym when an employee from EOS assaulted her. He physically touched my daughter and kept pulling her wrist to touch her cell phone. Police officers were called the next day to file a report. I had to cancel the membership due to her mental health was more important. She does a disability PTSD.

  

  Business Response

  Date: 06/13/2025

  ****, we are in receipt of your submission to the Better Business Bureau and appreciate you taking the time to share your experience. I see that our team did call and left a message plus they also emailed you to gain further insight.  However they have not heard from you.  Please do take a moment to speak with our District Manager via her email to you.  Thank you.  In Health, EoS Fitness. 

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an agreement via email with a staff member from EoS Fitness Whittier, CA to reactivate my original $29.99/month plan and pay only the two missed months. Based on that, I received a link to register. I trusted that the link followed the same terms discussed.However, after signing up, I was charged $1 and then informed that an additional $89.98 would be charged, including a $59.99 annual facility fee. This fee was never mentioned in our agreement. I would not have signed up if I had known about it.I reached out to the gym to cancel the membership, request a refund of the $1, and stop any further charges. So far, they have not resolved the issue, and I feel the way the fees were introduced was misleading and unfair.I no longer want any membership with EoS Fitness and simply want the $1 refunded and my account fully canceled, with assurance that no other charges (like the $89.98 scheduled for June 30) will be processed.I appreciate BBBs help in resolving this matter.

  

  Business Response

  Date: 06/10/2025

  *****, we are in receipt of your submission to the Better Business Bureau and appreciate you taking the time to share your experience. I see that our team did submit a 3 day cancel which means all monies paid are returned and the account is canceled with no further billing. Thank you.  In Health, EoS Fitness. 

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 30, 2024, I signed up for a membership and also enrolled in personal training (PT). Before my 3-day trial ended, I physically went to the gym and canceled the PT portion of my membership. However, I continued to receive invoices indicating that I owed money for PT. I returned to ****** Rancho and spoke with **** who I was told was the gym manager, who assured me that the issue would be resolved. **** provided me with his cell number to follow-up with him in a few days. My messages were ignored. Despite this, I am still receiving invoices. I then called the gym and spoke with the new manager, but he couldn't assist me. He informed me that **** was no longer at this location and that he, the new manager, was not present in January, so he could not help. Finally, I was able to reach Norm, by the cellphone numer he previously provided me, who advised me to reach out to corporate for further assistance. I have since cancelled my membership, which is also pending. I have yet to hear from corporate. All I want is my contracts cancelled and to be completely done with a business that makes it easy to get in and impossible to get out.

  

  Business Response

  Date: 06/10/2025

  *******, we are in receipt of your submission to the Better Business Bureau and appreciate you taking the time to share your experience. I see that our team did get everything canceled for you and you will incur no further billing. Thank you.  In Health, EoS Fitness. 

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I would like to explain my situation regarding the cancellation of my EOS Fitness membership and why I believe I have been unfairly charged due to miscommunication and lack of clear guidance from EOS staff.I signed up for EOS Fitness at the Syracuse S 1000 W location on February 21, 2025. After using the gym for only one month, I visited the front desk in person and asked to cancel my membership. A staff member told me I needed to pay $113.66 to cancel. I paid this amount on March 25, 2025, and was told my membership was successfully cancelled.Trusting the staffs instructions, I left with the understanding that everything was taken care of, and I never returned to the gym after that day. However, on May 28, 2025, I received a billing notice from ABC Fitness, stating that I still owed additional fees. I was never informed that a written 30-day cancellation notice was requiredhad I known, I absolutely would have followed that step.I acted in good faith, followed all instructions provided, and fulfilled the requested payment. I believe I am now being charged for services I never used due to an internal failure or miscommunication.Therefore, I respectfully request:- That EOS Fitness officially cancel my membership, effective March 25, 2025 - That EOS stop all future billing - That any charges made after March 25, 2025 be refunded I am not seeking special treatmentonly fairness. I have already filed a complaint with the ************* of Consumer Protection and can provide payment receipts and other supporting documents if needed.Thank you for your time and assistance.Sincerely, ****** *** Email: *******************

  

  Business Response

  Date: 06/10/2025

  Zejian, we are in receipt of your submission to the Better Business Bureau and appreciate you taking the time to share your experience. I see that our team  waived the past due balance on the account and immediately canceled the membership. Thank you.  In Health, EoS Fitness. 

• Initial Complaint

  Date:06/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* never cancelled my membership and kept charging me for like 8 months. F****** ridiculous and when trying to sign in as a guest with my ***** to go work out they told me I had to pay whats in collections. I told them I cancelled my account last year and they laughed IN MY FACE. Thry said when i cancelled i didnt pay my last month so they didnt cancel it and kept charging me. They said i could pay 3 months of dues instead ot the balance. This is a f****** scam company, i have never been given such an excuse. They already sold off the debt to abc financial so i dont even owe eos anything anymore!! When i brought that up they said they work very closely with ************* so i would still have to pay it. How can a company have a close relationship with the other party that supposedly purchases the debt? Such a f****** scam. This is some ******** and definitely going to BBB with this. Ive been a paying customer at eos on and off for f****** 10 years

  

  Business Response

  Date: 06/18/2025

  Justin, we are in receipt of your submission to the Better Business Bureau and appreciate you taking the time to share your experience. I see that our team submitted to waive the pas dues, canceled the account and removed it from collections.  Thank you.  In Health, EoS Fitness. 

• Initial Complaint

  Date:06/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for a membership with them and then tried to cancel the next day and the manager had to me I had to keep the membership for 4 months. When I spoke with someone Les they had directed me to an online which I had to pay $92.97 in order to cancel my membership. Now even after I had canceled with them they still continue to charge me $80.00 every 2 weeks. When I called them to try and resolve this problem directly they had refused to do so. Recently I had blocked them from my bank but now they are using a slightly different merchant and they are charging me random amounts that was never agreed upon in the contract.( I have evidence that is being such as contracts, bank statements, and recordings of the manager).

  

  Business Response

  Date: 06/13/2025

  *******, we are in receipt of your submission to the Better Business Bureau and appreciate you taking the time to share your experience. I see that our team was waiting for you to come in the next day after speak with staff to cancel.  No worries though, the contract has been immediately canceled with no further billing.  Thank you.  In Health, EoS Fitness. 

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding my experience at *** on Litchfield and ******* in ********, ******* involving the personal training services.I was enrolled in personal training for approximately four months, during which time I was subjected to inappropriate and unprofessional comments by one of the personal trainers. Due to the nature of these comments, I raised the issue with the district manager and provided evidence. I was assured at the time that the personal training would be canceled.Despite this assurance, I have continued to be charged for personal training sessions, and the total has now reached approximately $1,000. Moreover, I have been told I am not allowed to access the gym facilities unless I pay this amount, despite the circumstances and the prior agreement regarding cancellation.This situation is unacceptable, especially in light of the misconduct I experienced from your staff. I respectfully request:A full cancellation of all further personal training charges.A refund of the charges incurred after my cancellation request and your confirmation.Immediate reinstatement of my access to the gym, as my general membership should not be affected.If this issue is not resolved within 10 business days, I will consider taking further action by:Reporting this to the ************************ (***) and/or local consumer protection agencies.Leaving an honest review detailing my experience to warn other members.I am hopeful we can resolve this matter amicably and promptly.

  

  Business Response

  Date: 06/18/2025

  Cipriana, we are in receipt of your submission to the Better Business Bureau and appreciate you taking the time to share your experience. I see that our team waived the past dues and canceled the account for you.  Thank you.  In Health, EoS Fitness. 

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/5/25, I called EOS Fitness located at ********************************* to cancel my membership. I logged on to MyClubOnline on 2/4/25 and clicked on Request Cancel **********. However Im still being charged since Feb and I want a refund for the last 4 months. I called the local gym and spoke with ***** and she mentioned that theres no call log on 2/4/25 and couldnt help me. She was only willing to refund 1 months worth and said her manager ****** was not in the club until Monday. I called the main number and routed to billing and spoke with **** and he had no idea and could not help us at all.

  

  Business Response

  Date: 06/06/2025

  ******, we are in receipt of your submission to the Better Business Bureau and appreciate you taking the time to share your experience. I see that our team did cancel you membership and submitted for a refund of three months. Refunds do take up to 30 days to process.  Thank you.  In Health, EoS Fitness. 

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined this fitness club and signed up for one on one training. I notice upon each attempt my training was not the full time per the agreement and on one instance I was training with another person. I sent over request to cancel my membership with club as well with the training. I called, sent messages with no form of communication being returned to me. I finally was able to speak to someone name ******* who informed me all that was needed was for me to bring in signed letter stating I want to cancel. I brought this letter in on March ****** and provided it to ******* who informed me he will provide it to management. No one contacted me. I spoke to manager the beginning of May who told me my balance was 646 dollars to cancel . now Im getting notification of 1250 dollars. I have tried and tired to do this the right way but they do not want to accept the cancellation only continue to charge money.

  

  Business Response

  Date: 06/19/2025

  Sharon, we are in receipt of your submission to the Better Business Bureau and appreciate you taking the time to share your experience. I see that our team did work with you but then prior to cancellation, another debiting processed.  Our Reginal Vice President is moving forward quickly to get there refunded to you.   Thank you.  In Health, EoS Fitness. 

  Customer Answer

  Date: 06/19/2025

  I do not accept the business response any longer because I attempted to reach back out to the regional Nicole Ryans and to this day did not get any form or response about the additional debit or any confirmation from EOS about any refund. EOS contacted me and said they will review. As of today I want all of my money back and do not want any further communication from This company for they aim to take money which is not owed and doesn’t care about customer service or a customers stress that they have caused. This is caused me unnecessary stress about this whole situation. 

  

  Business Response

  Date: 07/02/2025

  Sharon, I understand that our team did speak with you and confirmed the cancellation of the PT package and the memberships and that the past dues were waived. The staff stated you were please with the resolution. Thank you. 

  Customer Answer

  Date: 07/03/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23397618, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  Sharon Cole
  
  
  
   
  

• Initial Complaint

  Date:05/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/16/2025 my son ******* ***** 18 years old by 1 mo. was taken advantage of by the predatory practices on this *** They convinced him to sign up for a contract that was not affordable to him. He didn't make enough money to pay the pills being a high school student and working very part time for minimal wage. When he requested to change his account to a lower account they added the lower account and did't remove the old higher amount being taken out every two wks... he sent several request to have the account stoped but only found road blocks - - lots of run-a-round. I spoke to the company and they stopped the first contract but the lower account still is being taken out of his account. we have requested a "Buy-Out" and they are not helping us get my son out of this contract. money is still being taken out at $50.00 every two wks !!!

  

  Business Response

  Date: 06/18/2025

  Edward, we are in receipt of your submission to the Better Business Bureau and appreciate you taking the time to share your experience. I see that our team canceled the account and are providing a refund.  Refunds can take up to 30 days to appear on your account. Thank you.  In Health, EoS Fitness.