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Business Profile

Hats

Rancher Hat Bar LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am from ******, and was visiting ******* June *****, on this trip i visited Rancher Hat Bar, and designed a cowboy hat (pictured). While picking which hat, i was asking the store clerk to help with the fit, lots of hats were uneven and needed reshaping, the store clerk never mentioned we could shape the hats and adjust the shape. I went through several hats assuming the shape cant be changed. I found a black hat that was even for the most part and started personalizing it. Once finished, i went to pay and the store clerk offered me a bag to keep my hat inside. From the store back to the house (10 minute drive) my hat was inside the hat bag, when we got to the house i took my hat out (we were supposed to wear them that night) and my/ hat was completely bent into a different shape. For a 300 dollar hat I am very unhappy that it can bend so easily. The store clerk didn't mention the hat would bend so badly being in the bag. I was unable to wear my hat i just personalized and paid for because it was so bent. The whole purpose of buying this hat was to wear t** that night, which we all told the store clerks.Still no one mentioned they would bend being in the bag and be unwearable. I emailed the store and sent in the picture, requesting a return or refund. Store told me to take my hat and get it reshaped.That will cost an additional $100 dollars on a hat i still haven't been able to wear. They offered me 10% refund, I did not accept as the only reason i bought this hat was to wear it in *******. I have tried emailing and requesting talking to a manager, they have stopped answering my email and i believe are hoping i will just go away. but i find it very unprofessional this entire experience and would like to have a solution.

    Business Response

    Date: 09/05/2024

    We make custom hats that are final sale, which is advertised in our store. The Customer wanted a refund and we told her several times all sales are final. After several emails we tried to refund her partially which she would not accept. After several more emails we refunded the customer in full payment. Please let me know what else you need to retract this complaint from the BBB. 
    Thank you, 

Rancher Hat Bar LLC is NOT a BBB Accredited Business.

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